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31.The primary responsibility of order takers to A.preach the benefits of

Question : 31.The primary responsibility of order takers to A.preach the benefits of : 1521614

 

31.The primary responsibility of order takers is to 
 
 

A.preach the benefits of a new product or service to a customer rather than close the sale.

B.build market share in a sales territory.

C.convince a customer from a competitor to switch to the firm's product or brand.

D.preserve ongoing relationships with existing customers and maintain sales.

E.create a sense of goodwill not only to the brand but also to the entire product mix of the firm.

32.Among order takers, __________ visit customers and replenish inventory stocks of resellers, whereas __________ typically answer simple questions, take orders, and complete transactions with customers. 
 
 

A.inside order takers; outside order takers

B.inside order takers; outside sales clerks

C.outside order takers; inside order takers

D.salesclerks; inbound telemarketers

E.inside order clerks; outside order takers

33.Salespeople called __________ visit customers and replenish inventory stocks of resellers, such as retailers or wholesalers. 
 
 

A.inside order takers

B.outside order takers

C.inbound telemarketers

D.outbound telemarketers

E.management order takers

34.Salespeople called outside order takers visit customers and __________. 
 
 

A.solve most of the technical problems

B.sell products tailored to the needs

C.help design the product displays

D.train the personnel management

E.replenish inventory stocks of resellers

35.Salespeople called outside order takers __________. 
 
 

A.arrange point-of-purchase displays

B.sell products tailored to the needs

C.help design the product displays

D.train the personnel management

E.solve most of the technical problems

36.John Whitaker works for American Greetings. His job description includes the following responsibilities: (1) stock and arrange point-of-purchase displays of present customers - 60 percent of his work week and (2) receive orders from customers and complete the transactions - 40 percent of his work week. Whitaker is primarily engaged in which type of selling? 
 
 

A.outside order taking

B.relationship selling

C.inside order taking

D.outside order getting

E.missionary sales

37.A Frito-Lay salesperson who is taking inventory of available Doritos and Tostitos products at a supermarket would be considered a(n) __________. 
 
 

A.inside order taker

B.interactive order taker

C.outside order taker

D.inventory clerk

E.outside order getter

38.Inside order takers are also referred to as __________. 
 
 

A.managers

B.directors

C.missionaries

D.salesclerks

E.go-getters

39.Salespeople called __________ typically answer simple questions, take orders, and complete transactions with customers. 
 
 

A.managers

B.inside order takers

C.directors

D.outside order takers

E.go-getters

40.Which type of salesperson would routinely be involved in an industrial straight rebuy situation? 
 
 

A.an outside order taker

B.an order getter

C.a missionary salesperson

D.a sales engineer

E.an inside order taker

 

 

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