Solution for Essentials of Organizational Behavior 11th Edition Chapter 10, Problem 2

by Stephen P. Robbins, Timothy A. Judge
116 Solutions 16 Chapters 17538 Studied ISBN: 9780132574877 Ergonomics 5 (1)

Chapter 10, Problem SA 2 : 2. Describe the possible directions that formal communication...

2. Describe the possible directions that formal communication can take in an organization and provide examples of each.


Step-By-Step Solution

2. Answer: Communication in organizations can be upward, downward, or lateral. Upward communication is used to provide feedback to his superiors, inform them of progress toward goals, relay current problems, and solicit employee suggestions. Lateral communication takes place among members of the same workgroup, among members of workgroups of the same level of the hierarchy, among managers the same level, or between any horizontally equivalent personnel. Lateral communications facilitate coordination and save time, such as discussing the budget request with people in both finance and operations. Downward communication is typically used by leaders and managers to assign goals, provide job instructions, inform employees of policies.


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