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ISBN10: 9780132869782

Subject: Statistics

Chapters: 12

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11) The number of customers in queue and being served

11) The number of customers in queue and being served also relates to service efficiency and capacity. 12) Long lines always mean long waiting times. 13) It is impossible for management to affect the rate of customer arrivals. 14) Management, servers, and customers would all be happy if, in a.

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11) The number of customers in queue and being served

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106) Create a table that lists any three performance measures

106) Create a table that lists any three performance measures for a service system in the left column. In the center column, indicate what steps management can take to improve system performance on those metrics. In the rightmost column indicate what steps management can take to improve customers' perceptions of.

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106) Create a table that lists any three performance measures

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91) An operations manager organizes a process improvement team and

91) An operations manager organizes a process improvement team and the resulting process has a lower μ. Which statement is the best description of this change? A) Arrival rate has fallen. B) There are fewer phases in the new system. C) Interarrival time has fallen. D) Server efficiency has improved..

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91) An operations manager organizes a process improvement team and

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Subject: Statistics

Chapters: 16

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41) In the manufacturing sector, aggregate planning links strategic goals

41) In the manufacturing sector, aggregate planning links strategic goals to a production plant. 42) A plant facing seasonal demand can stock anticipation inventory during light demand periods and use it during heavy demand periods. 43) In sales and operation plan the scheduling of vacation is often a critical factor in production.

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41) In the manufacturing sector, aggregate planning links strategic goals

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111) Use the information from Table 13.6. What the planned

111) Use the information from Table 13.6. What is the planned receipts quantity in week 3? A) 0 units B) 10 units C) 20 units D) 30 units 112) Use the information from Table 13.6. If the lot-sizing rule were L4L instead of FOQ = 30 units, what would be the planned order release quantity.

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111) Use the information from Table 13.6. What the planned

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81) The production rate has been steady at 20 units

81) The production rate has been steady at 20 units per hour. The average work-in-process inventory at this station is 15 units. What is the average lead time through this manufacturing station? A) 15 minutes B) 30 minutes C) 45 minutes D) 1 hour 82) The average lead time of.

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81) The production rate has been steady at 20 units

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81) A technique for projecting time-phased requirements for critical workstations

81) A technique for projecting time-phased requirements for critical workstations is a definition of A) material requirements planning. B) distribution requirements planning. C) capacity requirements planning. D) manufacturing resource planning. 82) Which of the following statements concerning MRP is TRUE? A) Dependent demand items tend to experience relatively constant demand rates. B) MRP systems use independent demands.

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81) A technique for projecting time-phased requirements for critical workstations

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81) Which one of the following statements TRUE? A) The progress

81) Which one of the following statements are TRUE? A) The progress chart graphically displays the days each employee is on duty. B) The machine chart is a visual tool useful for determining the consequence of schedule changes on a trial-and-error basis. C) Gantt charts are tools that determine the optimal schedule of.

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81) Which one of the following statements TRUE? A) The progress

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11) A purchased item may have one or more parents. 12)

11) A purchased item may have one or more parents. 12) Part commonality refers to the degree to which a component has more than one immediate parent. 13) Part commonality tends to increase inventory costs. 14) A purchased item has one or more components because it comes from a supplier. 15) A parent is.

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11) A purchased item may have one or more parents. 12)

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4S.1 End-of-Chapter Problems 1) Waiting lines cannot develop if the time

4S.1 End-of-Chapter Problems 1) Waiting lines cannot develop if the time to process a customer is constant. 2) The four elements common to all waiting-line situations are a customer population, a waiting line of customers, the service facility, and a priority rule. 3) Waiting Line specifically refers one customer or item.

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4S.1 End-of-Chapter Problems 1) Waiting lines cannot develop if the time

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31) Using part-time workers as an aggregate planning option may

31) Using part-time workers as an aggregate planning option may be less costly than using full-time workers, but this may result in reduced quality levels. 32) Due to the fact that service firms do not inventory output, a pure chase strategy is not appropriate. 33) Aggregate planning mixed strategies utilize inventory, workforce,.

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31) Using part-time workers as an aggregate planning option may

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51) Use the information in Scenario C.1. What the probability

51) Use the information in Scenario C.1. What is the probability that customers with tickets arrive and the ticket taker is not helping another patron? A) 0.011 B) 0.11 C) 0.22 D) 0.33 52) Use the information in Scenario C.1. What is the average number of customers in line? A) 0.33.

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51) Use the information in Scenario C.1. What the probability

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137) Jim's Restaurant operates seven days a week. The daily

137) Jim's Restaurant operates seven days a week. The daily requirements (in workers) are estimated as follows: M T W TH F S SU Base Requirements 3 4 4 5 7 7 5 Each worker is required to work five days per week, and each must have two consecutive days off. What is the minimum number of workers needed? Provide the days off that each.

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137) Jim's Restaurant operates seven days a week. The daily

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169) Complete the following MRP schedule: 170) Complete the following MRP

169) Complete the following MRP schedule: 170) Complete the following MRP schedule: 171) Complete the following MRP schedule: 172) Complete the following MRP schedule: 173) Complete the following MRP schedule: .

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169) Complete the following MRP schedule: 170) Complete the following MRP

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154) Describe how ERP systems designed. 155) What an "action notice"

154) Describe how ERP systems are designed. 155) What is an "action notice" in an MRP system? 156) Explain why MRP does a better job of estimating the need to replenish inventory items than does the fixed order quantity system in a dependent demand environment. 157) In an MRP system, from what sources.

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154) Describe how ERP systems designed. 155) What an "action notice"

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Scenario C.5 A trucking firm has five trucks that each requires

Scenario C.5 A trucking firm has five trucks that each requires service at an average rate of once every 50 hours, according to an exponential distribution. The firm has a mechanic who needs five hours to complete the average job with exponential service times. 71) Use the information in Scenario C.5. What.

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Scenario C.5 A trucking firm has five trucks that each requires

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51) A material requirements plan for each component item generated

51) A material requirements plan for each component item is generated from the master production schedule and other sources using an MRP explosion. 52) An action notice is a handwritten memo sent from the supervisor of the department to the line workers. 53) To match the material requirements plan with a facilities.

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51) A material requirements plan for each component item generated

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135) In most cases, a service organization would follow a

135) In most cases, a service organization would follow a chase or mix strategies. most provincial agency servicing the public are serviced oriented, but are not at all able to trace the man. Discuss how these organizations manipulate demand to allow the level strategy to be used. 136) A retailer experiences.

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135) In most cases, a service organization would follow a

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101) The ________ a schedule that details the specific work

101) The is a schedule that details the specific work schedule for each category of employee. 102) are actions that can be taken to adjust production and supply in order to accommodate demand requirements. 103) is the time that employees work that is longer than the regular day or.

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101) The ________ a schedule that details the specific work

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102) Explain how waiting lines can develop even when the

102) Explain how waiting lines can develop even when the service time is a constant. 103) What are priority rules? Provide examples and indicate why a manager would choose to adopt one over another. 104) Your employer is considering a choice between a single-line and a multiple-line arrangement. The operation.

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102) Explain how waiting lines can develop even when the

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Subject: Statistics

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141) ________ orders that have been placed, but not yet

141) are orders that have been placed, but not yet completed. 142) Projected inventory is an estimate of the amount of inventory available each week after gross requirements have been satisfied. 143) are orders that have not yet been released to the shop or the supplier. 144) is a.

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141) ________ orders that have been placed, but not yet

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51) One way a company can efficiently use capacity to

51) One way a company can efficiently use capacity is to produce or offer complementary products and services. 52) Employees working a full day, but having a light workload and thus not being as productive as normal, is an example of paid undertime. 53) Which one of the following statements about aggregate.

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51) One way a company can efficiently use capacity to

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111) ________ products or services having similar resource requirements, but

111) are products or services having similar resource requirements, but different demand cycles. 112) is the practice of adjusting prices to maximize the revenue obtained from the available capacity that will be lost if it is not used. 113) The strategy tries to match demand during the planning.

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111) ________ products or services having similar resource requirements, but

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187) Which forecasting technique would you consider for technological forecasts?

187) Which forecasting technique would you consider for technological forecasts? 188) Discuss some guidelines for the use of judgment to adjust the results of quad potato forecasts. 189) Discuss two guidelines that help when searching for the best time series models. .

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187) Which forecasting technique would you consider for technological forecasts?

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164) In a dependent demand environment, explained why MRP does

164) In a dependent demand environment, explained why MRP does a better job of estimating the need to replenish inventory items than does a fixed order quantity system. 165) Discuss planning lead time for inventory and manufacturers. 166) What is a bill of materials? Discuss. 167) Discuss the master production schedule. 168) Complete the.

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164) In a dependent demand environment, explained why MRP does

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159) Discussed why lots sizing important in MRP. 160) Discuss both

159) Discussed why lots sizing is important in MRP. 160) Discuss both the advantages and disadvantages of using an MRP system, which when working, allows a firm to react to even minor changes in production requirements. 161) To make effective use of a dependent inventory demand model, what information is necessary for.

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159) Discussed why lots sizing important in MRP. 160) Discuss both

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124) What a business plan? 125) Briefly describe the difference between

124) What is a business plan? 125) Briefly describe the difference between a production plan and a staffing plan. 126) What is a product family? 127) What are the advantages and limitations of using anticipation inventory as part of an aggregate plan? 128) How does the level strategy to sales and operations planning differ.

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124) What a business plan? 125) Briefly describe the difference between

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91) Use the following MRP record to answer the following

91) Use the following MRP record to answer the following question. What is the planned order release quantity in week 4? A) 0 units B) greater than 0 units but less than or equal to 50 units C) greater than 50 units but less than or equal to 100 units D) greater than 100.

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91) Use the following MRP record to answer the following

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71) Which one of the following statements best? A) Demand alternatives

71) Which one of the following statements is best? A) Demand alternatives adjust demand patterns, whereas capacity alternatives change in response to changes in demand. B) Overtime and undertime are two ways to change the workforce level (rather than its utilization). C) Subcontracting during the peak season is called a demand strategy since.

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71) Which one of the following statements best? A) Demand alternatives

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31) An item called a dependent demand item because demand

31) An item is called a dependent demand item because demand is dependent on customer preferences. 32) The master production schedule is a forecast of demand for families of products. 33) A bill of materials lists all components, ingredients, as and materials needed to produce one unit of an end item. 34) The.

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31) An item called a dependent demand item because demand

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131) In MRP, a(n) ________ an item that may go

131) In MRP, a(n) is an item that may go through one or more operations to be transformed into or become part of one or more parents. 132) MRP is a process that converts the requirements of various final products into a material requirements plan that specifies the replenishment.

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131) In MRP, a(n) ________ an item that may go

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12.1 End-of-Chapter Problems 1) A resource planning process takes sales and

12.1 End-of-Chapter Problems 1) A resource planning process takes sales and operations plans; processes information in the way of time standards, routings, and other information on how the firm produces its services or products; and then plans the input requirements. 2) Enterprise resource planning (ERP) systems are small, functional information systems areas.

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12.1 End-of-Chapter Problems 1) A resource planning process takes sales and

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21) One distinction between manufacturing and services that affects scheduling

21) One distinction between manufacturing and services that affects scheduling is that service operations demand often is less predictable. 22) A rotating schedule calls for each employee to work the same days and hours each week. 23) Aggregate planning occurs over the medium or intermediate future of three to 18 months. 24) The.

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21) One distinction between manufacturing and services that affects scheduling

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21) Safety stock never used with material requirements planning systems. 22)

21) Safety stock is never used with material requirements planning systems. 22) An action bucket is the first week's entry of the planned order release row. 23) One technique for projecting time-phased capacity requirements for workstations is capacity requirements planning. 24) Finite capacity scheduling is an algorithm designed to schedule a group of.

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21) Safety stock never used with material requirements planning systems. 22)

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183) Discuss the cumulative sum of forecast errors (CFE). 184) Discuss

183) Discuss the cumulative sum of forecast errors (CFE). 184) Discuss forecast error. 185) Why are forecasts for product families typically more accurate than forecasts for the individual items within a product family? 186) Define and discuss market research as it applies to forecasting. .

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183) Discuss the cumulative sum of forecast errors (CFE). 184) Discuss

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41) With a single-server model, increasing the arrival rate by

41) With a single-server model, increasing the arrival rate by 10 percent and also increasing the service rate by 10 percent will result in A) an increase in the utilization of the server. B) an increase in the average number of customers in the system. C) a decrease in the.

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41) With a single-server model, increasing the arrival rate by

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61) Use the information in Scenario C.2. What the average

61) Use the information in Scenario C.2. What is the average amount of time a customer spends waiting in line and being served? A) Less than or equal to 1.0 minutes B) Greater than 1.0 minutes but fewer than or equal to 1.50 minutes C) Greater than 1.5 minutes but.

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61) Use the information in Scenario C.2. What the average

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013302184X-tspl (1)-Chapter 2 Graphs, Charts and Tables—Describing Your Data

Business Statistics, 9e (Groebner/Shannon/Fry) Chapter 2 Graphs, Charts and Tables—Describing Your Data 1) For the same data, a graph of a relative frequency distribution will look exactly the same as a graph of the frequency distribution. Answer: TRUE Diff: 1 Keywords: graph, relative, frequency, distribution Section: 2-1 Frequency Distributions and.

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013302184X-tspl (1)-Chapter 2 Graphs, Charts and Tables—Describing Your Data

61) Which one of the following statements concerning typical objectives

61) Which one of the following statements concerning typical objectives of production and staffing plans is best? A) Improved on-time delivery also means minimizing inventory investment. B) Minimizing costs will also minimize changes in the workforce levels. C) Maximizing profits also minimizes inventory investment. D) Adjusting workforce levels may cause lower productivity because new.

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61) Which one of the following statements concerning typical objectives

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130) How do Gantt charts assist schedulers in arriving at

130) How do Gantt charts assist schedulers in arriving at feasible schedules? 131) Suppose management wants to keep capacity fixed but level demand to provide timely service and maintain high capacity utilization. What are the methods for accomplishing this goal? 132) What are the complicating factors in workforce scheduling? 133) Compare the chase.

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130) How do Gantt charts assist schedulers in arriving at

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11.1 End-of-Chapter Problems 1) The aggregate plan a statement of a

11.1 End-of-Chapter Problems 1) The aggregate plan is a statement of a company's production rate, workforce levels, and inventory holdings based on estimates of customer requirements and capacity limitations. 2) The aggregate plan is a another term for sales and operations plan. 3) A staffing plan is a manufacturing firm's aggregate plan. 4).

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11.1 End-of-Chapter Problems 1) The aggregate plan a statement of a

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71) If a planned receipt for an item due in

71) If a planned receipt for an item is due in week 6 and the item's lead time is 2 weeks, in which week will the corresponding planned order release occur? A) Week 2 B) Week 4 C) Week 6 D) Week 8 72) Which one of the following statements about MRP is best? A) MRP.

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71) If a planned receipt for an item due in

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61) MRP explosion means estimating the total number of A) subassemblies,

61) MRP explosion means estimating the total number of A) subassemblies, components, and raw materials needed for each parent item. B) raw materials to be purchased from all suppliers. C) parts to be produced for each parent item. D) parts needed to be produced less the number of parts on hand for each parent.

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61) MRP explosion means estimating the total number of A) subassemblies,

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31) Customers arrive according to a Poisson distribution. The average

31) Customers arrive according to a Poisson distribution. The average number of customer arrivals per hour is three. The probability that four customers will arrive in the next two hours is A) less than or equal to 0.10. B) greater than 0.10 but less than or equal to 0.12. C) greater.

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31) Customers arrive according to a Poisson distribution. The average

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41) The aggregate plan, derived from the master production schedule,

41) The aggregate plan, derived from the master production schedule, specifies in more detail how much which products is to be made and at what times. 42) Only very accurate lot sizes are calculated in advance can MRP be effective. 43) An item made from water more components is referred to as.

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41) The aggregate plan, derived from the master production schedule,

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21) The single, multiple, and finite queuing models all assume

21) The single, multiple, and finite queuing models all assume that A) the arrival rate exceeds the service rate. B) the number of servers exceeds the number of customers. C) the number of customers exceeds the number of servers. D) the customers are patient. 22) An automatic, drive-through car wash is.

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21) The single, multiple, and finite queuing models all assume

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Table 13.8 Sunshine Manufacture produces three products, X, Y, and

Table 13.8 Sunshine Manufacture produces three products, X, Y, and Z. The production of these end items is controlled by an MRP system. Each end item X is assembled with two components of A and one component of B. Each end item of Y is assembled with two components of.

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Table 13.8 Sunshine Manufacture produces three products, X, Y, and

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11) Complementary products actions that attempt to modify demand and,

11) Complementary products are actions that attempt to modify demand and, consequently, resource requirements. 12) Yield management is the practice of adjusting prices to maximize the revenue obtained from available capacity that is lost if it is not used. 13) A level strategy matches demand during the planning horizon by varying.

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11) Complementary products actions that attempt to modify demand and,

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91) Use the information in Table 11.2. What the minimum

91) Use the information in Table 11.2. What is the minimum number of officers required if preference is given to the pair S-Su in case of a tie in the selection of off days? A) 9 B) 10 C) 11 D) 12 92) Use the information in Table 11.2. How much total slack is generated.

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91) Use the information in Table 11.2. What the minimum

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174) Consider the MPS, BOM, and inventory data shown below. Master

174) Consider the MPS, BOM, and inventory data shown below. Master Production Schedule: the following table shows the MPS start quantities. Bill of Material: - Item A uses 2 each of component D, 1 each of component C and 2 each of subassembly B. - Subassembly B uses 2 each of component E. Selected Inventory.

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174) Consider the MPS, BOM, and inventory data shown below. Master

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101) Use the information in Table 13.3. Which one of

101) Use the information in Table 13.3. Which one of the following statements on item C is TRUE? A) There will be no action notices for item C. B) There will be exactly one action notice, to release a new order. C) There will be exactly two action notices, to release a new.

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101) Use the information in Table 13.3. Which one of

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Study Resources (Statistics)

11) The number of customers in queue and being served

11) The number of customers in queue and being served also relates to service efficiency and capacity. 12) Long lines always mean long waiting times. 13) It is impossible for management to affect the rate of customer arrivals. 14) Management, servers, and customers would all be happy if, in a.

11) The number of customers in queue and being served

106) Create a table that lists any three performance measures

106) Create a table that lists any three performance measures

91) An operations manager organizes a process improvement team and

91) An operations manager organizes a process improvement team and

41) In the manufacturing sector, aggregate planning links strategic goals

41) In the manufacturing sector, aggregate planning links strategic goals

111) Use the information from Table 13.6. What the planned

111) Use the information from Table 13.6. What is the planned receipts quantity in week 3? A) 0 units B) 10 units C) 20 units D) 30 units 112) Use the information from Table 13.6. If the lot-sizing rule were L4L instead of FOQ = 30 units, what would be the planned order release quantity.

111) Use the information from Table 13.6. What the planned

81) The production rate has been steady at 20 units

81) The production rate has been steady at 20 units per hour. The average work-in-process inventory at this station is 15 units. What is the average lead time through this manufacturing station? A) 15 minutes B) 30 minutes C) 45 minutes D) 1 hour 82) The average lead time of.

81) The production rate has been steady at 20 units

81) A technique for projecting time-phased requirements for critical workstations

81) A technique for projecting time-phased requirements for critical workstations

81) Which one of the following statements TRUE? A) The progress

81) Which one of the following statements TRUE? A) The progress

11) A purchased item may have one or more parents. 12)

11) A purchased item may have one or more parents. 12)

4S.1 End-of-Chapter Problems 1) Waiting lines cannot develop if the time

4S.1 End-of-Chapter Problems 1) Waiting lines cannot develop if the time

31) Using part-time workers as an aggregate planning option may

31) Using part-time workers as an aggregate planning option may

51) Use the information in Scenario C.1. What the probability

51) Use the information in Scenario C.1. What is the probability that customers with tickets arrive and the ticket taker is not helping another patron? A) 0.011 B) 0.11 C) 0.22 D) 0.33 52) Use the information in Scenario C.1. What is the average number of customers in line? A) 0.33.

51) Use the information in Scenario C.1. What the probability

137) Jim's Restaurant operates seven days a week. The daily

137) Jim's Restaurant operates seven days a week. The daily

169) Complete the following MRP schedule: 170) Complete the following MRP

169) Complete the following MRP schedule: 170) Complete the following MRP schedule: 171) Complete the following MRP schedule: 172) Complete the following MRP schedule: 173) Complete the following MRP schedule: .

169) Complete the following MRP schedule: 170) Complete the following MRP

154) Describe how ERP systems designed. 155) What an "action notice"

154) Describe how ERP systems designed. 155) What an "action notice"

Scenario C.5 A trucking firm has five trucks that each requires

Scenario C.5 A trucking firm has five trucks that each requires

51) A material requirements plan for each component item generated

51) A material requirements plan for each component item generated

135) In most cases, a service organization would follow a

135) In most cases, a service organization would follow a

101) The ________ a schedule that details the specific work

101) The ________ a schedule that details the specific work

102) Explain how waiting lines can develop even when the

102) Explain how waiting lines can develop even when the

141) ________ orders that have been placed, but not yet

141) ________ orders that have been placed, but not yet

51) One way a company can efficiently use capacity to

51) One way a company can efficiently use capacity to

111) ________ products or services having similar resource requirements, but

111) ________ products or services having similar resource requirements, but

187) Which forecasting technique would you consider for technological forecasts?

187) Which forecasting technique would you consider for technological forecasts? 188) Discuss some guidelines for the use of judgment to adjust the results of quad potato forecasts. 189) Discuss two guidelines that help when searching for the best time series models. .

187) Which forecasting technique would you consider for technological forecasts?

164) In a dependent demand environment, explained why MRP does

164) In a dependent demand environment, explained why MRP does

159) Discussed why lots sizing important in MRP. 160) Discuss both

159) Discussed why lots sizing important in MRP. 160) Discuss both

124) What a business plan? 125) Briefly describe the difference between

124) What a business plan? 125) Briefly describe the difference between

91) Use the following MRP record to answer the following

91) Use the following MRP record to answer the following question. What is the planned order release quantity in week 4? A) 0 units B) greater than 0 units but less than or equal to 50 units C) greater than 50 units but less than or equal to 100 units D) greater than 100.

91) Use the following MRP record to answer the following

71) Which one of the following statements best? A) Demand alternatives

71) Which one of the following statements best? A) Demand alternatives

31) An item called a dependent demand item because demand

31) An item called a dependent demand item because demand

131) In MRP, a(n) ________ an item that may go

131) In MRP, a(n) ________ is an item that may go through one or more operations to be transformed into or become part of one or more parents. 132) MRP ________ is a process that converts the requirements of various final products into a material requirements plan that specifies the replenishment.

131) In MRP, a(n) ________ an item that may go

12.1 End-of-Chapter Problems 1) A resource planning process takes sales and

12.1 End-of-Chapter Problems 1) A resource planning process takes sales and

21) One distinction between manufacturing and services that affects scheduling

21) One distinction between manufacturing and services that affects scheduling

21) Safety stock never used with material requirements planning systems. 22)

21) Safety stock never used with material requirements planning systems. 22)

183) Discuss the cumulative sum of forecast errors (CFE). 184) Discuss

183) Discuss the cumulative sum of forecast errors (CFE). 184) Discuss forecast error. 185) Why are forecasts for product families typically more accurate than forecasts for the individual items within a product family? 186) Define and discuss market research as it applies to forecasting. .

183) Discuss the cumulative sum of forecast errors (CFE). 184) Discuss

131) In MRP, a(n) is an item that may go through one or more operations to be transformed into or become part of one or more parents. 132) MRP is a process that converts the requirements of various final products into a material requirements plan that specifies the replenishment.