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91. ________ is a common way managers provide decision-making involvement for employees at many different levels in the organization while maintaining control and predictability.  92. _______ in organizations can be assessed by looking at the proportion of jobs that are governed by rules and procedures and the extent to which those rules permit.
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11. The final step in Lewin's Process Model of change is A. refreezing.B. unfreezing.C. change itself.D. prepare for it by planning.E. static. 12. The process by which people become aware of the need for change is A. refreezing.B. unfreezing.C. change itself.D. prepare for it by planning.E. static. 13. Which of these makes new behaviors relatively permanent and resistant to further change? A. RefreezingB. UnfreezingC. Change itselfD. Prepare for it by planningE. Status quo 14. According.
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99. Match the following: 1. intrapreneurship      take advantage of existing culture    2. cultural values      more easily manipulated than culture    3. innovation      Beliefs that shape organization's values    4. incremental innovation      study of human cultures    5. cultural stories      study of people in organizations and society    6. socialization      study of groups and the influence of social factors on individuals    7. corporate research      creating and doing new things    8. bias for action      means of developing innovation    9. climate      organizational culture    10. anthropology      type Z firms    11. no.
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61. Departmentalization by customer is based heavily on geography.  62. When a manager has a large "span of control," he or she can maintain close control over workers and stay in contact with daily operations.  63. Division of labor is the separation of work into different jobs to be done by different people.  64. Administrative departmentalization is.
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58. Competition occurs when the goals are incompatible, and the interactions are important to each party's meeting its goals.  59. Avoidance occurs when the interaction between groups is very important to goal attainment, and the goals are compatible.  60. When attempting to resolve conflict, managers should first attempt to stop the conflict.  61. According to research, an.
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81. Large-batch production is also known as _______ production.  82. The organizational _______ comprises all the elements outside the boundaries of the organization.  83. The _______ perspective of organizational design includes the role of the top management decision maker.  84. According to Mintzberg, coordination by _______ simply means that workers use informal communication to coordinate with one.
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71. Power is an obligation to do something with the expectation of achieving some output.  72. Responsibility cannot be delegated down to others, but authority can.  73. Fayol's classic principles included communication, decision-making, and goal-setting.  74. Max Weber considered bureaucracy to be an efficient form of administration because of rules and procedures.  75. Likert presented an approach to organization.
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51. The structural imperatives approach to organization design follows a universal perspective.  52. Size, environment, and technology have been identified as structural imperatives.  53. Economies of scale are an advantage of larger organizations.  54. Organizational downsizing is a popular technique for reducing lower management in companies.  55. Organizational technology consists of mechanical and intellectual processes that are used to.
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48. Research finds that either too much or too little conflict has no impact on performance.  49. Conflict regarding the goals and content of work refers to legal conflict.  50. Task conflict in organizations is based on differing goals and the content of work.  51. Excessively competitive employees will not generally continue to have conflict after the.
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68. Game theory requires that every alternative and outcome be analyzed with probabilities and numerical outcomes reflecting the preferences for each outcome.  69. Unfortunately, the Win-Win approach still generates winners and losers.  70. The PRAM four-step approach proposed that proper preparation, building regimes, getting agreements, and mastering training are the key steps to successful negotiation.  71. The.
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61. The task environment includes all of the specific organizations, groups, and individuals that influence the organization.  62. The simple structure characterizes small or new organizations with little specialization.  63. The machine bureaucracy is typical of young organizations in highly technical fields.  64. The professional bureaucracy relies on standardization of skills as the primary means of coordination.  65. In.
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71. Problems related to resistance, control, and power can be overcome by broad participation in planning the change.  72. Open communication is an important factor in managing resistance to change and overcoming information and control problems during transitions.  73. Managers should take a holistic view of the organization and the change project in order to.
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100. Match the following: 1. 9-step process of task redesign      process of planned change    2. refreezing      making new behaviors permanent    3. structural change      fear of what others will think    4. participation      culture, people, tasks, and structure    5. organization development      humanize the workplace    6. overdetermination      system-wide organization development    7. survey feedback      data returned to employee groups    8. team building      helps to manage resistance to change    9. anything unfamiliar      fear of the unknown    10. quality of work life      a reason for resistance to.
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81. A hospital in which nurses are grouped according to types of treatment performed is an example of ______ departmentalization.  82. Grouping employees by _______ encourages increased specialization and expertise among employees because they tend to concentrate on a single operation.  83. Departmentalization according to _______ enhances interaction and communication among employees working on the.
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91. The most common ______ design superimposes product or project departmentalization on a functional structure.  92. Typically, large companies create _______ organizations.  93. The _______ organization has become a way to deal with the rapid changes brought about by evolving technology and global competition.  94. The aim of _______ is to fundamentally change the way everybody in.
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21. Dividing an organization's manufacturing jobs into drill press, milling, heat treat, and assembly areas is an example of ____ departmentalization. A. productB. occupationC. serviceD. customerE. process 22. Departmentalization according to ____ is similar to functional departmentalization, except that the focus is much more on specific jobs grouped according to activity. A. functionB. occupationC. product or serviceD. processE. position 23. Which of the following is a disadvantage.
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11. Sociologists have had a long-term interest in studying A. the replication of culture.B. the causes and consequences of culture.C. the transferability of culture.D. the halo effect in culture.E. the learning curve effect on culture. 12. All of the following are true of the sociological study of culture EXCEPT: A. it sometimes involves studying rituals.B. it is the study of people in.
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41. In the _____ approach to organization design, prescriptions or propositions are designed to work in any circumstances. A. universalB. systemsC. contingencyD. dynamicE. outcomes 42. Under the _____ approach to organization design, the desired outcomes for the organization can be achieved in several ways. A. universalB. systemsC. contingencyD. dynamicE. outcomes 43. Which of these is the of plans and actions necessary to achieve organizational goals? A. StrategyB. SystemC. StructureD. ScaleE. Social subsystem 44. An organic.
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31. The benefits of a matrix organization include all of the following EXCEPT: A. it is flexible.B. it can provide coordinated responses to pressures.C. power struggles may occur.D. it improves project coordination.E. it improves communication. 32. Which of the following is NOT true about a virtual organization? A. It is a temporary alliance between two or more organizations.B. A slow response will.
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101. Match the following: 1. ideal bureaucracy      goal-directed social entity    2. departmentalization by geography      concentration of decision making    3. span of control      microprocessor manufacturer    4. human organization      management objectives    5. goals      a system of reporting relationships    6. centralization      task and authority relationships    7. Intel      grouping jobs by region of the country    8. acceptance theory of authority      decisions made throughout hierarchy    9. configuration      shape of an organization    10. division of labor      set forth by Henri Fayol    11. administrative hierarchy      picture of an organization    12. management functions      explicit and.
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1. Which of the following best describes the contingency approach to organization design? A. Organizational efficiency and effectiveness can be achieved in many different ways.B. Managers and employees should work together to design the organization.C. Managers should gather input from employees regarding organization design, but should make the decision themselves.D. Organization design should be based only.
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1. John and Mark are brothers who were born in 1958 and 1961 respectively. Accordingly, they can be classified as ______ and _______. A. Generation X; Generation YB. Millennials; Baby-boomersC. Generation Y; Generation XD. Generation Z; Baby-boomersE. Baby-boomers; Generation X 2. Generation X includes people who were born _____. A. between 1930 and 1945B. between 1910 and 1930C. between 1945 and 1960D. between 1970.
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41. Which of the following organizational sources of resistance occurs when decision-making authority is redistributed? A. Fear of the unknownB. Narrow focus of changeC. Threatened powerD. HabitE. Resource allocation 42. Which of the following is NOT one of the six reasons individuals resist change? A. Economic factorsB. Social factorsC. Threatened powerD. Lack of awarenessE. Fear of the unknown 43. Sam has good working relationships with his boss.
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41. ______ is the study of human cultures. A. SociologyB. AnthropologyC. PsychologyD. EconomicsE. Social psychology 42. Which of these is the study of people in social systems such as organizations and societies? A. SociologyB. AnthropologyC. PsychologyD. EconomicsE. Social psychology 43. ______ is the study of groups and the influence of social factors on individuals. A. SociologyB. AnthropologyC. PsychologyD. EconomicsE. Social psychology 44. Which of these attempts of link the cultural attributes of firms with their.
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51. An organization is a collection of people working together to accomplish something.  52. Goals keep the organization on track by focusing the attention and actions of the members.  53. The purpose of organizational structure is to appeal to external competitors.  54. An organizational configuration shows reporting relationships, work-group relationships, departments, and formal lines of communication.  55. Configuration refers.
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51. The four areas in which the pressures for change are the most powerful involve people, technology, information processing and communication, and competition.  52. Despite their efforts to do so, baby boomers have failed to affect U.S. employment practices.  53. The post-1960 generation of workers are refereed to as Generation X.  54. Employees must be prepared for.
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11. The classifications of small-batch, large-batch, and continuous-process production were established by A. Thompson.B. Burns and Stalker.C. Woodward.D. Perrow.E. the Aston studies. 12. Burns and Stalker proposed that the ____ determines the best method of structuring the organization. A. alignment of the firm's mission and its goalsB. rate of change in technologyC. level of employee satisfactionD. intensity of the competitionE. certainty of market conditions 13. The Aston.
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71. Contemporary organizational designs has four dominant themes that include people, technology, customers, and globalization.  72. A(n) ______ approach contends that a particular organization design will work in any situation.  73. A(n) _______ approach suggests that there are several ways to achieve an outcome and that the best way to do it depends on one.
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91. _______ are the values that employees need to have and act on for the organization to act on the strategic values.  92. Creating organization culture is a(n) ______ process.  93. ________ continues the technical improvement and extends the applications of radical and systems innovations.  94. _______ is a major breakthrough that changes or creates whole industries.  95. Managing.
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31. Systems innovations A. are rarely necessary for radical and systems innovations.B. are major breakthroughs that change or create industries.C. occur much less frequently than radical and systems innovations.D. force organizations to continuously improve their products.E. create new functionality by assembling parts in new ways. 32. According to Fortune magazine, the most admired organizations are those that are the.
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11. Which of these describes the extent to which work in an organization is separated into various tasks and assigned to various people? A. SegregationB. DepartmentalizationC. DifferentiationD. Administrative componentE. Division of labor 12. The main advantage of division of labor is that it promotes A. worker satisfaction.B. worker autonomy.C. the creation of stimulating jobs.D. efficient use of labor.E. increased employee motivation. 13. Division of labor may be.
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71. The sociological approach sees culture both as a tool used to manage and as a determinant of performance.  72. The fourth step to creating organization culture is reinforcing the cultural behaviors of employees.  73. There is significant agreement about how to define organization culture.  74. Organization _____ deals with the set of values held by the.
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51. One simple definition of corporate culture is "the way we do things around here."  52. Most definitions of organization culture refer to some set of values held by individuals in a firm.  53. The values that make up an organization's culture are often taken for granted.  54. Organization culture is based on what some authors call.
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81. Emile Durkheim was an early sociologist who studied myths and _______.  82. The _______ contributions to organization culture have emphasized the creation and manipulation of symbols.  83. The economics approach to studying culture attempts to link the cultural aspects of firms with their _______.  84. ______ research is based in psychology and usually refers to current.
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31. Which of these involves gathering data, analyzing and summarizing them, and returning them to employees and groups for discussion and to identify and solve problems? A. TrainingB. Team buildingC. Command and controlD. Management developmentE. Survey feedback 32. Which stage of the survey feedback process focuses on the identification of problems? A. Group feedbackB. Distribution of surveysC. Data gatheringD. Process analysisE. Improvement planning 33. Which of the.
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61. The final step in the continuous change process model involves recognizing and defining a problem.  62. A major problem with training programs is transferring employee learning to the workplace.  63. Management development programs rely heavily on participative methods such as case studies and role playing to instruct employees.  64. Total quality management efforts usually focus on.
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88. ________ activities are intended to enhance the effectiveness and satisfaction of individuals who work in groups or teams to promote overall group effectiveness.  89. When interdependence is complex and several groups and/or individuals are involved in conflict, a liaison may not be sufficient so a(n) _______ may be formed from representatives from.
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81. According to the continuous change process model, in the measurement, evaluation, and ______ phase, top management assesses the degree to which the change is having the desired effect.  82. _______ ensures that a firm functions properly during the change process.  83. _______ is the process of planned change and improvement of the organization through.
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61. The social psychological contributions to the study of organization culture have emphasized the economic advantages of cultural values.  62. Empowerment can be viewed as liberating employees, but sometimes empowerment entails little more than delegating a task to an employee and then watching over the employee too closely.  63. Researchers Rob Goffee and Gareth Jones.
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21. According to research performed by William G. Ouchi, all of the following was true EXCEPT: A. organizational climate and organizational culture have similar impacts in both Japanese and American firms.B. differences in culture explain the relative success of the firms studied.C. the culture of the typical Japanese firm was similar to that of successful.
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97. Match the following: 1. simple structure      typical of small or new organizations    2. sociotechnical systems approach      the two layers of the environment    3. virtual organizations      plans and actions to achieve goals    4. rethinking      links task and social subsystems    5. general and task environment      the greatest influence on structure    6. task environment      little formalization    7. machine bureaucracy      used in sociotechnical systems approach    8. autonomous work group      interpersonal relationships    9. social subsystem      size, technology, and environment    10. strategy      a popular trend to.
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1. Organizational climate includes all of the following EXCEPT: A. is based on individual perceptions.B. feelings that characterize life in the organization.C. includes values needed to act on the strategic values.D. refers to current situations in an organization.E. is often defined as the recurring patterns of behavior. 2. The study of organization culture has ____ since the early 1980s. A. skyrocketedB. fluctuatedC. remained.
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97. Match the following: 1. negotiation      perceptions of working in opposition    2. game theory      goals and content of work    3. second step in win-win negotiations      how to achieve goals and do the work    4. accommodation      interpersonal issues    5. third step in win-win negotiations      different perceptions between organizations    6. an approach to negotiation      lowest level of interdependence    7. first step in win-win negotiation      proper planning    8. third-party peacemaking      building relationships    9. competition      getting agreements    10. legal conflict      promote group effectiveness    11. pooled interdependence      friendly interactions    12. collaboration      goals.
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1. The statement of "what business we are in" defines the company's ____ and gives the organization a reason to exist. A. organizational structureB. strategiesC. goalsD. objectivesE. purpose 2. Organizational goals do all of the following EXCEPT: A. supersede individual goals in importance.B. motivate people to work together.C. provide measurable performance targets.D. focus on past successes of the organization.E. keep the organization on track. 3. Which of.
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21. The degree to which members of a work organization are able to satisfy important personal needs through their experiences in the organization is called A. structural change.B. system-wide change.C. change agent success.D. total quality management.E. quality of work life. 22. Most quality of work life efforts espouse a goal of A. humanizing the workplace.B. reduced interpersonal conflict.C. strengthened competitive advantage.D. increasing the quality.
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31. When individuals or groups throughout the hierarchy are not given an opportunity to participate in decision making, authority is A. centralized.B. efficient.C. specialized.D. flexible.E. decentralized. 32. In Joey's company, employee's are given an opportunity to participate in decision-making related to policy development, which is known as A. formalized concentration.B. informalized concentration.C. decentralization.D. formalization.E. centralization. 33. Formalization includes all of the following EXCEPT: A. rules and procedures.B. jobs and activities.C. the.
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91. The most comprehensive type of organization change involves a major ______ or ______.  92. Team building is one of the popular types of _____-oriented change technique.  93. ______ involve gathering data, analyzing and summarizing them, and returning them to employees and groups for discussion and to identify and solve problems.  94. The third stage of the.
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21. Environmental ____ is the degree to which environmental components change. A. certaintyB. complexityC. uncertaintyD. dynamismE. synergism 22. The strategy concept has been refined to include ____ as a key factor in determining the structure of an organization. A. the role of the top management decision makerB. technologyC. organizational goalsD. environmental factorsE. upper management 23. A key contribution of the strategic choice perspective is that it recognizes.
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41. The organizational ____ are objectives that management seeks to achieve in pursuing the firm’s purpose. A. goalsB. managementC. structureD. systemE. charts 42. Which of these is NOT an element of Weber’s ideal bureaucracy? A. Rules & proceduresB. Rights and properties of the positionC. DocumentationD. Technical competenceE. Centralization 43. In Weber’s ideal bureaucracy, “the chain of command should be clearly established” refers to which of these elements? A. Rules.
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78. Conflict between a manufacturer and the Occupational Safety and Health Administration (OSHA) is an example of conflict between and organization and _______.  79. The lowest level of task interdependence is ______ interdependence.  80. If each store is considered a "department" by the Gap clothing stores, it operate with _______ interdependence.  81. Whenever conflict occurs between groups.
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