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  51. “Dina, do you recall our conversation about logging into other coworkers’ computers?” This statement ___________ and helps refresh the employee’s memory in the progressive discipline model. A. gives discipline B. checks for understanding C. refers to past feedback D. develops a plan E. disciplines in private 52. Giorgio intentionally inserted an Internet worm into his.
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  16. Sean has two supervisors who both provide appraisals on Sean’s performance. On a scale of 1-5, both supervisors gave Sean a 4.2. It is likely that Sean’s performance appraisal is __________. A. valid B. reliable C. specific D. feasible E. negative 17. Ryan’s manager provided him with a performance appraisal that covered the past six.
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  36. Samuel’s supervisor is reviewing his attendance and punctuality record as part of an annual evaluation. This type of evaluation is known as a _________ appraisal. A. trait B. behavior C. results D. statistical E. None of the above 37. When appraising a paramedic, Derrick based his appraisal on the individual’s performance on emergency diagnostic and.
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  76. Aaron is concerned about union organizing activities among his employees. He knows that many of the employees like and respect Derrick. Aaron thinks if he can get Derrick to vote against the union, others will do so as well. Aaron offers Derrick a 10% raise if Derrick does not.
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  61. Antonia feels that her employer has interfered with the formation of a labor union at the company. If so, it is likely Antonia’s employer has engaged in unfair labor practices under the ________. A. Railway Labor Act of 1926 B. National Labor Relations Act of 1935 (Wagner Act) C. Labor Management Relations.
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  21. When a performance appraisal process is valid, what does that mean? A. It is a factual measure; it measures the process that you want to measure B. It is consistent with all other measures C. It has been shown to be reliable in all employment situations D. It is acceptable to all parties E..
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  6. With anonymous job satisfaction surveys, employees are more likely to: A. exaggerate B. tell the truth C. include graphic details D. omit critical details E. refuse to take the survey 7. Because job satisfaction is ________, we can’t directly measure it. A. invalid B. behavioral C. an attitude D. complex E. insignificant 8. Employees with the personality traits of optimism and.
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  66. As individuals become more knowledgeable and skilled in their work, how will they view their ability to do their job? A. Extremely overestimate B. Slightly overestimate C. Accurately estimate or even underestimate D. Massively underestimate E. Underestimate in mental jobs and overestimate in physical jobs 67. If 360-degree evaluations are the best, why are they.
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  6. The first step in the performance appraisal process is: A. develop standards and measurement methods B. job analysis C. design the appraisal form D. prepare and conduct formal performance appraisals E. coach employees 7. What would be an example of informal performance appraisal? A. Graphic rating scale B. Job analysis C. Job evaluation D. MBO E. Coaching 8. In step two.
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  81. What is the typical term used for a formal complaint under a union contract? A. Grievance B. Investigation C. Instigation D. Due process E. Protest 82. Grievance procedures help protect employees against ____________ decisions by management regarding discipline, discharge, promotions, or benefits. A. arbitrary B. any C. contractual D. labor E. None of the above 83. Which of the following statements.
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  105. Union shops cannot be set up in states where “right to work” laws exist. 106. The Railway Labor Act governs labor relations for rail transportation only. 107. By signing authorization cards, employees are communicating that they want a union to bargain collectively on their behalf. 108. Managers should hold group meetings with.
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  96. With the critical incidents method, managers simply have a file folder for each employee, which can be hard copy or electronic. 97. Critical incidents are commonly used for developmental decisions and evaluative decisions. 98. Communication is the key factor in determining MBO’s success or failure. 99. BARS cannot be customized to every.
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  31. Evaluation of a salesperson’s “tenacity” and “enthusiasm” is known as a ________ appraisal. A. behavior B. trait C. results D. process E. punishing 32. Some evaluation items like attitude, initiative, and promotability are difficult to measure _______. A. objectively B. honestly C. decisively D. independently E. none of the above 33. Nicole is rating her employees on _______ when she assigns.
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  95. In the workplace, individual freedom of speech is limited, but only in regard to profane or obscure remarks. 96. Most codes of conduct today also note the consequences that can occur if an employee does not follow the requirements in the code. 97. Montana is currently the only U.S. state that.
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  11. When the ad manager looked at the employee’s proposed advertisement and said “you must do better than that,” the performance measure did not meet the test of being: A. valid B. specific C. feasible D. based on mission E. acceptable 12. Which of the following performance characteristics deals with a factual measure of the process.
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  90. The No. 1 reason for job dissatisfaction is pay and benefits. 91. When employees do not get recognized for their work, they may feel job dissatisfaction. 92. The right to due process ensures that employees are not punished arbitrarily. 93. Every employee in the organization has a right to be protected from.
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  46. An option in the progressive discipline process that should not generally be used, but might be valuable in some specific circumstances, would be: A. the issuance of an oral warning B. the issuance of a written warning C. termination D. the issuance of a demotion or a transfer E. the issuance of an informal.
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  86. Adam evaluates everyone in his department as “average”—no one is a great employee, but no one is a bad employee, either. Adam is exhibiting a distributional error known as ________________ in his evaluations. A. leniency B. severity C. central tendency D. inflation E. ranking 87. To avoid performance appraisal problems, managers should do all of.
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  41. Which performance appraisal method is most associated with file folders of positive and negative performance of employees? A. Narrative method B. BARS C. Critical incidents D. MBO E. Ranking method 42. The performance management approach that requires managers to keep a record of specific examples of good/bad performance is the: A. behaviorally anchored rating scale. B. graphic.
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  26. The concept of employment-at-will: A. Has gotten stronger over its history. B. Is managed by the EEOC. C. Has eroded significantly over its history. D. Requires employees to provide 2-weeks’ notice when resigning. E. Allows companies to terminate anyone at any time—no exceptions. 27. Thom refused his employer's request to falsify the contents of a.
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Test Bank Multiple Choice 1. __________is faith in the character and actions of another. A. Just Cause B. Communication C. Coaching D. Trust E. Discipline 2. __________ is the process of transmitting information and meaning. A. Communication B. Grievance C. Just Cause D. Coaching E. Collective Bargaining 3. Will has been very meticulous in managing his employees. They have come to believe that he.
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  66. _______ was created in an attempt to rebalance management and labor rights with respect to negotiations and collective bargaining. A. Wagner Act B. Taft Hartley Act C. Landrum Griffin Act D. Davis Bacon Act E. WARN Act 67. The ______________ amended the NLRA and attempted to balance employer and employee rights. A. LMRA/Taft-Hartley B. Wagner Act C. CRA D..
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  16. The employee right that says that each employee has the right to be protected from harm to the best of the organization’s ability is: A. right to freedom of conscience B. right to life and safety C. right to free consent D. right to due process E. right to privacy 17. Brandon was injured at.
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Test Bank Multiple Choice 1. What is performance appraisal? A. The process of identifying, measuring, managing, and developing the performance of the human resources in an organization B. The process of analyzing the activities within a job C. The process of evaluating the difficulty of jobs D. The annual completion of an evaluation form for each.
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104. Identify the necessary characteristics of accurate performance management tools. 105. What are the three major reasons for performing performance appraisals? 106. Briefly describe the three primary options for what can be evaluated in performance appraisals.     .
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  61. Jeffrey was just named Employee of the Month. To decide who would receive this honor, management must have used the ________ method of performance appraisal. A. ranking B. management by objectives C. graphic rating D. behaviorally anchored rating E. qualitative ranking 62. Which one of the following is NOT true of peers as a source.
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  81. Five people will get a scholarship today. Four good and one average person interviewed in the morning. Four bad and one average person interviewed in the afternoon. The four good people in the morning got the scholarship, and because the average person in the afternoon looked so good compared.
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  46. To be accurate, objectives should be SMART. What does the M in SMART stand for? A. Memorable B. Measurable C. Mechanistic D. Methodical E. Multifaceted 47. In what type of method are annual performance goals established jointly between the manager and employee? A. Productivity measurement and evaluation systems B. MBO C. Assessment centers D. Critical incidents E. OB modification 48. As.
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True/False 85. Job satisfaction cannot be directly measured. 86. Job satisfaction is important to us because it affects many other factors at work. 87. Job satisfaction is difficult to measure accurately because it is difficult to measure attitudes. 88. When administering job satisfaction surveys, you can build trust by making sure everyone’s names are.
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  31. Top salesperson Carl noticed that the new salesperson, Brandon, was struggling to make sales. Carl told Brandon that learning sales was a process and made some suggestions for how Brandon could improve his sales techniques. Together, Carl and Brandon practiced the techniques and Brandon said he would start trying.
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  26. During his performance appraisal, Julian mentioned that he was having difficulty keeping client records uptodate because the computer system was antiquated. As a result, the department decided to replace both the software and hardware in Julian’s department. As a result, Julian’s department’s performance increased. This is an example of.
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  36. A corrective action that is taken to get employees to meet standards and follow the code of conduct is called: A. discipline B. motivational training C. coaching D. counseling E. job training 37. James was disciplined for missing three deadlines in a row. His manager said that this was an unacceptable number of deadlines to.
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  21. Maxwell’s manager asked for Maxwell’s user name, password, or other log-in credentials for Maxwell’s personal social media accounts so that the manager could see what Maxwell shared with friends and family about work and other topics. This could be a violation of Maxwell’s right to _______. A. free consent B. due.
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  56. Which performance management technique involves the description of a large number of actions on the part of the employee, and then classifies these incidents into performance dimensions along a continuum? A. Behaviorally anchored rating scale B. Operational rating scale C. Ranking D. Critical incidents E. MBO 57. Cole’s performance appraisal describes his actions along a.
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True/False 91. Performance appraisal describes the process of identifying, measuring, managing, and developing people in an organization. 92. Acceptability means that the use of the measure is appropriate to the people that must use it. 93. Performance management tools need not be valid and reliable, so long as they are highly acceptable by.
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  51. Craig is starting a new business and looking for an easy-to-use performance appraisal method that he can apply to every job in the organization, from the top manager to the cleaning staff. Craig should probably adopt the ______ method of performance appraisal. A. ranking B. management by objectives C. graphic rating D. behavioral.
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  56. A 1934 amendment to the ______ created the National Mediation Board. A. Wagner Act B. Taft Harley Act C. Railway Labor Act D. WARN Act E. Landrum Griffin Act 57. A strike is also known as a _____________. A. legal quagmire B. reasonable accommodation C. work stoppage D. financial review E. warning act 58. Executives at Acme Global are concerned that.
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