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Study Resources (Business Management)

1.              What are the differences between internal and external recruiting? 2.              Under what conditions are each one of them used? 3.              Identify and briefly describe the types of practices and tools that are used in the selection process. .
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1.              How might productivity be measured in a restaurant? In a department store? In a public school system? 2.              How can robotics, computer manufacturing systems, and flexible manufacturing systems help a manufacturer to produce products? .
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1.              What are the three phases of human resource management? 2.              Identify the activities associated with each phase. 3.              How does the responsibility of HRM change with the size of a firm? .
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1.              TFInformational resources should include information generated outside an organization, such as by the economy, consumer markets, and technology. 2.              TFThe most fundamental type of goal in an organization is its mission. 3.              TFThe administrative manager is charged with managing an organization’s human resource program. 4.              TFUnderstanding the technical side of things is.
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1.              Do you think Zappos is a decentralized or centralized organization? Do you think it should change? Explain your answer. 2.              Of the four types of corporate culture, which most closely describes the culture of Zappos? What are the implications for the organization and for managers and employees? 3.              What effect are.
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1.              Why is selecting a supplier important? What factors should be considered when selecting a supplier? 2.              What costs must be balanced and minimized through inventory control? 3.              Explain in what sense scheduling is a control function of operations managers. 4.              How can a business firm improve the quality of its products or.
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1.              TFReducing production costs by selecting suppliers that offer higher-quality raw materials and components at reasonable prices is one way U.S. firms are trying to become more competitive in the global marketplace. 2.              TFThe degree to which resources are physically changed is referred to as the focus of a production process. 3.             .
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1.              TFThe step that distributes responsibility and authority within an organization is called delegation. 2.              TFJob specialization is the systematic shifting of employees from one job to another. 3.              TFThe obligation of a worker to accomplish an assigned job or task is called accountability. 4.              TFSpan of management and span of control are.
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1.              Explain how utility is related to form utility. 2.              In terms of focus, magnitude of change, and number, characterize the production processes used by a local pizza parlor, a dry-cleaning establishment, and an automobile repair shop. .
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1.              TFAn analytical process combines raw materials or components to create a finished product. 2.              TFToday, the American economy is characterized as a service economy. 3.              TFWhen labor-intensive technology is used, people must do most of the work. 4.              TFThe objective of purchasing is to ensure that required materials are available when they.
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5.              What three steps are involved in delegation? Explain each. 6.              How does a firm’s top management influence its degree of centralization? .
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1.              Why would Rubbermaid—a successful U.S. company—need to expand and sell its products to customers in foreign countries? 2.              What steps have U.S. firms taken to regain a competitive edge in the global marketplace? .
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Crowdsourcing is a set of principles, processes, and platforms to get things done that includes putting out an open call to a group and managing the responses and output. Crowdsourcing can be like outsourcing in a bigger way because instead of contracting to one known entity, you are putting a.
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1.              TFOf the four main resources available to management, perhaps the most important is the organization’s financial resources. 2.              TFStrategic planning is the process of establishing an organization’s major goals and objectives and allocating the resources to achieve them. 3.              TFMiddle-level managers are generally responsible for developing an organization’s mission. 4.              TFWhen a.
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1.              List the major activities involved in operations management. 2.              What steps have U.S. firms taken to regain a competitive edge in the global marketplace? 3.              What is the difference between an analytical and a synthetic manufacturing process? Give an example of each type of process. .
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1.              How do firms forecast the demand for human resources? 2.              What are the techniques used to forecast human resources supply? 3.              To match human resources supply and demand, how is attrition used? 1.              What is cultural diversity in an organization? 2.              What are some of the benefits and challenges of cultural diversity in.
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7.              Compare and contrast the major styles of leadership. 8.              According to this chapter, the leadership style that is most effective depends on interaction among the employees, characteristics of the work situation, and the manager’s personality. Do you agree or disagree? Explain your answer. .
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7.              How is organization height related to the span of management? 8.              Contrast line-and-staff and matrix forms of organizational structure. .
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1.              TFSpan of management is the number of subordinates who will report to each manager. 2.              TFThere seems to be a movement from variety in jobs to more specialization. 3.              TFMost small and new organizations base departmentalization on customers. 4.              TFWhen a manager has many subordinates, a wide span of management exists. 5.              TFStaff.
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1.              How is the production of services similar to the production of manufactured goods? 2.              How is production of services different from the production of manufactured goods? 3.              How can service firms measure customer satisfaction? .
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5.              How are the four areas of operations control interrelated? 6.              Is operations management relevant to nonbusiness organizations such as colleges and hospitals? Why or why not? .
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1.              Identify the major compensation decisions that HRM managers make. 2.              What are the different forms of compensation? 3.              What are the major types of employee benefits? 4.              How do flexible benefit plans work? .
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1.              What are the major elements of design planning? 2.              Define capacity. Why is it important for a manufacturing business or a service business? .
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1.              What are the key skills that successful managers should have? 2.              For each skill, provide two reasons why a successful manager should have that skill. 1.              Describe the major leadership styles. 2.              Which one is best? .
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1.              Do you agree with Ulukaya’s decision to open a production facility in Idaho instead of buying milk and trucking it to Chobani’s New York plant? In addition to the cost of transporting the milk, are there other factors that might have influenced Ulukaya’s decision to build a second plant? 2.             .
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Zapposhas a reputation for being customer-centered, meaning it embraces the notion that customers come first. One of the ways that is allows employees to communicate with customers is through its blogs at http://blogs.zappos.com/. 1.Take a look at this blog.What can you tell about the corporate culture of Zappos? 2.How do they approach.
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1.              Describe how research and development leads to new products. 2.              What is the difference between basic research, applied research, and development and implementation? 3.              Explain why product extension and refinement are important. .
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1.              Describe the major steps in the managerial decision-making process. 2.              Why does a manager need to evaluate the solution and look for problems after a solution has been implemented? .
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1.              What style of leadership do you think most L.L.Bean managers probably employ? 2.              To produce hot water in L.L.Bean’s flagship store, the company recently installed a solar hot water system that will offset almost 11,000 pounds of carbon dioxide emissions every year.Suggest some of the questions the company’s managers might.
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3.              Do certain kinds of firms need to stress particular areas of operations management? Explain. 4.              Is it really necessary for service firms to engage in research and development? In planning for production and operations control? .
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1.              What are the positive and negative effects of specialization? 2.              What are three ways to reduce the negative effects of specialization? .
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1.              Identify and describe the three steps in the delegation process. 2.              Differentiate decentralized organization and centralized organization. 1.              Describe the two spans of management. 2.              What are problems associated with each one? .
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3.              Chobani’s equipment runs for 10 hours and must be idle for four hours while being cleaned. Its plants operate day and night, all week long. What are the implications for the company’s purchasing, inventory control, scheduling, and quality control functions? 1.              Social Media Exercise Starbucks has taken an innovative approach to.
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9.              How does the corporate culture of a local Best Buy store compare to that of a local McDonald’s? 10.Which kinds of firmsprobably would operate most effectively as centralized firms? As decentralized firms? 11.How do decisions concerning span of managementand the use of committees affect organizational structure? .
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