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Study Resources (Business Management)

1. ________________Work teams are permanent small groups of people with complementary skills who handle the ongoing, day-to-day operations of the organization. 2. ________________Cross-functional teams are temporarily assembled to solve specific problems and then disbanded. 3. ________________Team members hold themselves mutually accountable to achieve common performance goals. 4. ________________A cross-functional team blends people from.
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21.In a ________________ communication relies on explicit and written messages. 22.________________refers to the emotional reactions that can occur when disagreements become personal rather than professional 23.A ________________ is one in which communication depends as much on everything that surrounds the message as it does on the content of the message itself. 24.________________focuses on.
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Case 10.1 Home Depot Customers Feel the Need for Speed As online retail sales continue to grow, delivery times and “want-it-now” attitudes have created a newer, same-day delivery model. Customers’ need for speed has, in some cases, deemed traditional one-or two-day delivery too slow. Although initially reluctant to embrace the web and.
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Hit & Miss: Mexico Becomes a Major Hub for Auto Manufacturing When it comes to automobile manufacturing, you may not think of Mexico as the destination for billions of investment dollars – but it is. Most automakers, including Ford, General Motors, and Chrysler, have expanded their manufacturing assembly lines in Mexico. The.
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Going Green: eBay and its Green Commerce Push If you’ve ever bought something on eBay, you probably not only saved money, but indirectly you helped recycle. eBay, the world’s largest online and shopping consumer-to-consumer site, claims to be powering a global “recommerce” or green commerce revolution, helping people think different not just.
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11._________ is a process where computer tools enable a manufacturer to analyze the steps that a machine must take to produce a needed product or part a. Flexible manufacturing system (FMS) b. Computer-aided design (CAD) c. Computer-integrated manufacturing (CIM) d. Computer-aided manufacturing (CAM) 12. Which industries were pioneers in using robots in the production process? a.Beverages.
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4. Identify which production system—analytic or synthetic—applies to each of the following products: a.Logging  b.medical care  c.soybean farming  d.fishing  e.microchips  5. Industries such as home construction and dentistry benefit from the use of CAD. In both of these, CAM could be used as well—in the manufacture of home components as well.
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1._________________ More team conflict will often exist when resources are scarce. 2._________________ When team goals are clear and communication within the team is good, greater cohesiveness can be expected. 3._________________ While diversity brings stimulation, challenge, and energy, it can also lead to team conflict. 4._________________A team leader can reduce conflict by clarifying tasks.
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Answers to Review Questions 1.How do companies benefit from empowering their employees? How do employees benefit from empowerment? 2.How might a firm that manufactures shoes use teams to determine ways to improve its environmental standards in terms of products and processes? What type (or types) of teams would be best for this.
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Case 9.3 Necco Empowers and Engages Employees If you’ve ever received a box of candy hearts with cute sayings imprinted for Valentine’s Day, you have the New England Confectionary Company, or Necco for short, to thank. Behind the scenes of the 150-year-old tradition of Conversation Hearts is a collaborative and empowered group.
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Case 10.3 Necco Produces Classic Valentine’s Day Treats For more than 150 years, the production process for Necco’s (New England Confectionery Company), hearts has remained unchanged. The ingredients to make the dough are mixed and then thrown on a machine for stretching and rolling. Sweethearts are embossed, rather than laser printed, in.
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Case 10.2 The F-35 Fighter Jet Flies Over Budget When the U.S. government began taking delivery of F-35 fighter planes built by Lockheed Martin, using thousands of parts sourced from nine different countries and 48 states, the product was ridden with quality issues, delivered late, and at twice the estimated cost. Answers to.
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Hit & Miss: Harley-Davidson Turns Lean For more than a century, Harley Davidson, the iconic motorcycle brand, has embodied everything American. In its heyday, Harley-Davidson had such a following that consumers would patiently wait 18 months to get their hands on a new bike. More recently, however, a combination of a slow.
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11._________________Oftentimes nonverbal communication transmitted through actions and behaviors rather than through words can have a far greater impact than verbal communication. 12._________________Managers can improve the quality of information circulating through the company grapevine by sharing what they know, even if it is preliminary or partial information. 13._________________In a high-context culture, a manager.
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1.A small number of people with complementary skills who perform the day-to-daywork of the organization make up a(n) ________________________________ 2.________________ is the extent to which team members are attracted to the team and motivated to remain part of it. 3.________________represents the differences in ability, experience, personality, or any other factor on a.
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Case 9.3 Necco Empowers and Engages Employees If you’ve ever received a box of candy hearts with cute sayings imprinted for Valentine’s Day, you have the New England Confectionary Company, or Necco for short, to thank. Behind the scenes of the 150-year-old tradition of Conversation Hearts is a collaborative and empowered group.
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1._________________Productivity is enhanced when team cohesiveness is high. 2._________________Team cohesiveness is high when members are attracted to the team and motivated to remain in it. 3._________________Team-building retreats often have little impact on team cohesiveness. 4._________________Team norms are shared values and expectations of team members. 5._________________Team norms are generally formal, written guidelines. .
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Case 9.2 Merrill Lynch Tells its Advisors: Join a Team The Merrill Lynch Client Experience Achievement Award may sound more like a sales award than the company’s latest effort to inspire and compensate team building within its ranks. To encourage teams, Bank of America-owned brokerage firm Merrill Lynch has offered its 14,000.
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11.________________is the average level of ability, experience, personality, or any other factor on a team. 12.Actions and behaviors also communicate meaning, and are collectively known as ________________ 13.Good communication depends a great deal on good ________________ the skill of receiving a message and interpreting its meaning accurately. 14.The unofficial internal channel of communication.
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1._________________Most managers spend less than 20 percent of their time communicating with others. 2._________________Company recruiters consistently rate effective communication as one of the more important skills they seek for when hiring new employees. 3._________________As organizations grow, communication problems generally increase. 4._________________Communication takes place within the business itself and also between the business and.
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Assessment Check Answers 5.1 List the four major tasks of production and operations managers. 5.2 What is the difference between a traditional manufacturing structure and a team-based structure? 5.3 What factors affect the make, buy, or lease decision? 6.1 What five steps are involved in controlling the production process? 6.2 What is the difference between.
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1.The first stage of team development, in which members get acquainted and oriented, is known as: a.performingd. adjourning. b.forming.e. storming. c.norming. 2.As teams develop, members may differ as they try to clarify expectations and roles in the stage of group development known as: a.storming.d. adjourning. b.norming.e. performing. c.forming. 3.When team members resolve differences and reach a consensus about the roles.
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1. Production creates form utility. a. True b. False 2. How are production and manufacturing different? a. Production can be automated; manufacturing cannot be. b. Production applies to both manufacturing and service industries. c. Manufacturing describes extractive processes. d. Production is a narrower term that applies only to services. 3. The want-satisfying power of a good or service.
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21. A _____ layout groups machinery and equipment according to their functions. a.process b.product c.fixed-position d.customer-oriented 22. Since suppliers often offer virtually identical quality levels and prices, the final decision on supplier selection often depends on: a. the firm’s past experience with each supplier. b. the location of the supplier. c. which supplier the competitor is using. d. which.
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31. Jenna is developing a crisis management plan for her company. Which of the following recommendations in her plan should she change? a. The recommendation that company executives should quickly appear before the press. b. The recommendation of sticking to the facts and avoiding speculation c. The recommendation of identifying and speaking directly.
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2.What steps can managers take to resolve team conflict? 3.In what ways is context a powerful influence on the effectiveness of communication? Describe an instance in which situational or cultural context has influenced one of your communication processes. 4.What are the benefits and drawbacks of oral and written communication? .
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Case 9.1 Southwest Airlines Thrives on Customer Service For anyone doubting that customer service affects a company’s bottomline, Southwest Airlines, with a reputation for “fast, fun, and friendly,” has an answer.  The Dallas-based carrier has been top ranked in customer satisfaction for 20 straight years and is the only major airline that.
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31. Why is it important to pay attention to negative feedback from customers? a. Complaints are objective measures of quality. b. Negative feedback sends a signal that firms are not achieving appropriate quality standards. c. Complaints allow the competitors to learn about your business. d. Customers have expectations that are difficult to meet so.
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1. One of the most effective methods of empowering employees is to: a. give them more job duties. b. become a more profitable company. c. keep them informed of the firm’s financial performance. d. decrease outsourcing. 2. Which of the following is NOT a benefit of a company employing empowerment techniques? a. Creation of ownership feeling.
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Going Green: SC Johnson Company Goes Green and Beyond Summary SC Johnson Company was recently recognized by the Environmental Protection Agency (EPA) for its environmental considerations after they met their projected annual goals to become more sustainable. They report reducing greenhouse gases by 40% in the last decade. In addition, global manufacturing.
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11. Maximum team effectiveness occurs when a team has _____ members. a. 4 b. 6 c. 10 d. 15 12. During which stage of development does a team resolve differences and accept each other? a. Performing b. Forming c. Storming d. Norming 13. Which situation is most likely to undermine team cohesiveness? a. Team members that have many senior and junior.
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1.Tony Tavernelli is a product development engineer at an electronics company. He has come up with a new idea that top management believes could be the company’s next big winner, but he is meeting resistance from marketing, production, and finance department folks within his company. Some of their concerns are.
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6. Sea World has facilities in Florida, Texas, and California. What specific factors might have contributed to these choices? 7. What would be the best facility layout for each of the following? A. movie rental shop – B.nail salon – C.car wash – D.sandwich shop 8. What might be the factors involved in the.
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