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Study Resources (Business Management)

  True / False Questions 55.Managers who ascribe to Theory Y assume that people like and want to work and that people will seek out responsibilities if provided with the proper conditions.  56.A manager who thinks that workers dislike and avoid work has what Douglas McGregor labeled Theory Y assumptions about people.  57.Theory Z.
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  141.The Constitution gives the judiciary the power to establish bankruptcy laws.    142.The Bankruptcy Reform Act of 2005 made it easier for individuals to eliminate most debts in a bankruptcy.    143.The number of Americans filing for bankruptcy each year has increased since the late 1980s.    144.Though high-profile business bankruptcies such as Borders and Blockbuster.
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  True / False Questions 35.According to Herzberg, managers should focus on fulfilling employees' higher-level needs by providing opportunities for achievement, involvement, and advancement.  36.Maslow's hierarchy lists the most basic needs people strive to fill at the top of his pyramid.  37.When laid off, a person's attention probably shifts from fulfilling esteem needs to.
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  True / False Questions 37.A company that uses a fixed-position layout is often called a project organization because it is involved in large, complex projects.  38.It is not necessary for a product to satisfy a need or a want.  39.Consumer needs and wants often dictate a production process.  40.Modular design allows products to be.
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  True / False Questions 33.Accountability is the obligation employees have to carry out assigned tasks.  34.In decentralized organizations, lower-level managers have a good understanding of their external environment and need to react quickly to it.  35.A wide span of management is best when a manager and subordinates are not in close proximity.  36.Flat organizations.
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  True / False Questions 55.A just-in-time inventory management system saves money and requires less storage space by using smaller amounts of materials that arrive just when they are needed.  56.Operations managers have little concern for supply-chain management activities.  57.Managing finished products and packaging them are activities most closely associated with marketing.  58.Purchasing is the.
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  65.The approach which suggests that imagination, ingenuity, and creativity can help solve organizational problems is  A. Theory X. B. Theory Y. C. equity theory. D. behavior modification. E. expectancy theory. 66.Mary called her work group together and presented a problem to them: They need to accomplish some extra work in less time than usual. Her employees suggest a plan for handling.
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  Multiple Choice Questions 91.How does Eagle Pharmaceutical motivate its employees to perform?  A. Through punishing poor performance B. Through rewarding good performance C. Through job rotation D. Through job enlargement E. Through the use of compressed workweeks 92.How does Eagle Pharmaceutical share its ideas and tactics between salespeople and managers around the country?  A. Through videoconferencing B. It does not share ideas—each branch keeps its successes.
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  11.Operations management includes responsibility for  A. customer service. B. inputs and outputs. C. product development. D. pricing. E. promotion. 12.Viewed from the perspective of operations, the money used to purchase a carpenter's tools and the electricity used to run his power saw are  A. processes. B. outputs. C. inventory. D. inputs. E. maintenance costs. 13.From an operations perspective, food sold at a restaurant and services provided by a plumbing company are  A. processes. B. inputs. C. outputs. D. inventory. E. costs. 14.To ensure.
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  65.The process of determining how many supplies and goods are needed, keeping track of quantities on hand, each item's location, and who is responsible for it is called  A. the economic order quantity model. B. just-in-time inventory management. C. material-requirements planning. D. inventory control. E. procurement. 66.The term used to refer to the raw materials, components, completed or partially completed products,.
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  True / False Questions 1.Organizational culture is expressed informally through a firm's mission statement or code of ethics.  2.Organizational structures are always explicitly defined.  3.An organization's structure develops as managers assign tasks to work groups and specific individuals and coordinate the diverse activities required to attain organizational objectives.  4.Organizational growth requires organizing different resources.  5.The.
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  True / False Questions 19.Planning involves forecasting events and determining the best course of action from a set of options or choices.  20.Crisis management plans are the long-range plans developed by top management.  21.Staffing is the structuring of resources and activities to accomplish goals in an efficient and effective manner.  22.Directing is motivating and.
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  True / False Questions  1.The executive branch of the government is responsible for overseeing the legal system.    2.The U.S. court system is organized solely at the federal and state levels.    3.Trial courts hear cases involving criminal and civil law.    4.Criminal law defines crimes, establishes punishments, and includes payment for personal injury.    5.Laws regulating marriage and.
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  Multiple Choice Questions 91.What does McKing Corporation wish to do?  A. To release a new line of sandwiches B. To start selling its food products in grocery stores C. To diversify into selling pizzas D. To start selling insurance E. McKing wants to keep selling the same products it always has 92.What is the problem with McKing's plan to start selling 16".
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  True / False Questions 48.Line structure is based on direct lines of authority from the top executive to the lowest level of employee.  49.The line-and-staff structure divides general managing duties into functional areas, each with a separate supervisor.  50.In a line-and-staff structure, staff managers do not have direct authority over line managers.  51.Matrix structures.
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  True / False Questions 73.Job rotation allows employees to move from one job to another in an effort to relieve the boredom that is often associated with job specialization.  74.Behavior that is punished will tend to be repeated.  75.Positive rewards for acceptable behavior tend to be more effective in the long run than.
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  131.Another name for "sin tax" is "excise tax."    132.Real property is real estate owned by individuals and businesses.    133.Money collected from excise taxes goes toward a specific purpose.    134.The primary objective of a sin tax is to generate additional revenue for the government.    Sin taxes are intended to discourage consumer use of certain products..
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  29.For most organizations, the ultimate objective is for produced outputs to be  A. easy to develop. B. tangible, hard goods. C. inexpensive. D. worth more than the costs of input. E. equal to the costs of input. 30.The fact that a hairdresser gives each customer a different haircut relates to which of the following points of difference between service providers and.
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  83.A work system that allows employees to choose their starting and ending times as long as they are at work during a specified core period is called  A. flextime. B. compressed workweek. C. job sharing. D. work sharing. E. job enrichment. 84.A compressed workweek is  A. a system that allows employees to choose their starting and ending times as long as they are.
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  47.Positions such as foremen, supervisors, and office managers are examples of  A. top management. B. first-linemanagement. C. middle management. D. executive levels. E. strategic decision makers. 48.A person who analyzes a firm's income and expenses over a specified period and selects appropriate ways to invest extra funds is involved in  A. information technology management. B. marketing management. C. human resources management. D. production and operations management. E. financial management. 49.Production and operations.
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  85.Which of the following is not typically part of downward communication?  A. Performance feedback B. Assignment of tasks C. Details on organizational strategy D. Gossip E. Directions 86.What is upward communication?  A. The traditional flow of communication from higher to lower levels of the organization B. When individuals from different units and departments within an organization communicate C. Communication that flows from lower organizational levels to higher.
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  66.Product-development teams are a special type of task force formed to devise, design, and implement a new product.  67.Quality assurance teams are groups of employees brought together to solve specific quality, productivity, or service problems.  Multiple Choice Questions 68.Which of the following is formed to address specific quality, service, or productivity problems?  A. Self-directed work.
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  45.Maslow's hierarchy illustrates  A. the order in which people strive to satisfy their needs. B. that money is the sole motivator of people. C. that people will self-actualize no matter what else happens to them. D. that managers have assumptions about workers' attitudes labeled X, Y, and Z. E. that food and shelter are the sole motivators of people. 46.Based on.
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  65.To train employees, answer questions, and provide guidance in doing a task, managers need  A. technical expertise. B. conceptual skills. C. analytical skills. D. leadership skills. E. creative skills. 66.Having conceptual skills often means being able to  A. perceive the causes of problems. B. identify relevant issues and recognize their importance. C. use a computer. D. motivate employees. E. think creatively and in abstract terms. 67.Having analytical skills means that a manager.
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  Essay Questions 76.What is a self-directed work team?  True / False Questions 77.Horizontal communication involves the traditional flow of information from upper organizational levels downward.  78.Downward communication typically involves directions, the assignment of tasks and responsibilities, performance feedback, and certain details about the organization's strategies and goals.  79.The most significant informal communication occurs while playing.
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  Essay Questions 93.What techniques or skills should Quest Star employees have to assume a leadership role within a work group?  94.If each Quest Star work group has a team representative, what problems will be faced in supervising these representatives?  95.Evaluate the pros and cons of the system developed by Quest Star.      .
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  11.If a manager is concerned about doing the work with the least cost and waste, then her primary managerial concern is  A. effectiveness. B. accountability. C. delegation. D. hiring. E. efficiency. 12.All of the following are functions of management except  A. directing. B. staffing. C. advertising. D. organizing. E. controlling. 13._____ make decisions about the use of an organization's resources and are concerned with planning, organizing, leading, and controlling the organization's activities.  A. Managers B. Shareholders C. Employees D. Consumers E. Suppliers 14.When.
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  47.Facility location decisions are complex because  A. all customers want plants nearby. B. transportation costs are prohibitively high. C. delivery speed is not very important. D. proximity to market is not very important. E. they involve the evaluation of a number of important factors and the costs are high. 48.A company that manufactures large products, such as houses or bridges, may.
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  11.A department store's organizational structure defines the relationships between  A. salespersons and merchandise buyers. B. credit managers and maintenance people. C. department managers and customers. D. maintenance people and salespersons. E. all the individuals working together to achieve its objectives. 12.Which of the following requires an increasing degree of organizing within an organization?  A. Profits B. Sales C. Growth D. Decline E. Aging 13.Organizational cultures that lack positive values may result in  A. excessive.
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  True / False Questions 73.The ISO 9000 is a series of international quality management standards for organizations.  74.Quality is a critical element of operations management.  75.The degree to which a good or service meets the demands and requirements of customers is called customer satisfaction.  76.Determining quality can be difficult.  77.Service businesses cannot incorporate quality standards.  78.Inspection.
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  Multiple Choice Questions 91.What is Infinity Computers' problem in this case?  A. Infinity's computers are too expensive. B. The strategies that originally made the company successful are no longer effective. C. Infinity has no problem; the company is doing great. D. The president and CEO is a poor leader. E. Infinity's products are ahead of their time and there is no.
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  True / False Questions 55.Autocratic leaders involve their employees in decisions.  56.Free-rein leaders allow their employees to work without much interference.  57.Although managers may not actually perform the specific jobs within organizations, they need the technical expertise required to performed jobs related to their area of management in order to train employees and.
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  True / False Questions 19.For most organizations, the ultimate goal of the transformation process is to produce outputs that are worth more than the combined costs of inputs.  20.Different kinds of transformation processes take place in organizations that provide services.  21.In a nonprofit organization like Habitat for Humanity, inputs such as money, materials,.
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  58.Multidivisional structures  A. are temporary. B. organize departments into larger divisions, often based on geography, product, and/or customer. C. bring together specialists from a variety of areas to work on a single project. D. make slower decisions. E. are less innovative but make quicker decisions. 59.Which of the following organizational forms is also called a project management structure?  A. Bureaucratic structure B. Line structure C. Multidivisional structure D. Matrix.
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  121.The intent of the Sherman Antitrust Act of 1890 was to encourage the growth of large business organizations in the U.S. in order to compete with more established firms in Europe.    The Sherman Antitrust Act was designed to prevent large organizations from stifling the competition of smaller or newer firms. 122.When a.
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  83.The processes an organization uses to maintain its established quality standards are called  A. quality control. B. implementation. C. inspections. D. operations management. E. total quality management. 84.The system in which management collects and analyzes information about the production process to pinpoint quality problems in the production system is called  A. total quality management. B. statistical process control. C. qualitycontrol. D. operations control. E. production control. 85.The first step in quality control.
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  91.Under contract law, "damages" are the monetary settlements awarded to a person who is injured by a breach of contract.    92."Specific performance" means that a person who violates a contract is required to live up to the agreement even if money damages are adequate.    93.Requiring that both parties are competent for a.
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  True / False Questions 17.The rationalization for specialization is that people can perform several tasks more efficiently than just one.  18.Departmentalization is the division of labor into small, specialized tasks and the assignment of single tasks to employees.  19.An advantage of functional departmentalization is that managers need only the skills that apply to.
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  True / False Questions 37.All organizations, regardless of size, have multiple levels of management.  38.A chief executive officer is a middle manager.  39.Top managers focus on strategic decisions to use resources to take advantage of opportunities.  40.Middle managers are responsible for tactical planning that will implement the general guidelines established by top management.  41.A department.
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  29.The person primarily associated with the Hawthorne Studies was  A. Abraham Maslow. B. Douglas McGregor. C. B.F. Skinner. D. Elton Mayo. E. Nathaniel Hawthorne. 30.Prior to the Hawthorne Studies, management theorists believed that the primary motivators of employees were job security and  A. recognition. B. money. C. awards. D. praise. E. punishment. 31.The Hawthorne Studies were important because they  A. introduced the idea that social and psychological factors affect productivity and morale. B. presented important data.
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  101.The Justice Department's lawsuit against Microsoft is an example of an antitrust case.    102.The Clayton Act of 1914 prohibits price discrimination.    103."Exclusive dealing" means selling goods with the condition that the buyer will not buy goods from a competitor.    104.A "tying contract" requires a buyer not to purchase goods from a competitor as.
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  81.A contract is a legally enforceable agreement between two or more parties.    82.Contract law is a set of laws that covers sales laws and other commercial laws.    83.In order for a contract to be legal, mutual acceptance is achieved when one party is under duress.    84.Under contract law, "duress" means the presence of.
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  True / False Questions 19.The Hawthorne studies on motivation revealed that employees respond to the attention they receive from superiors more than from changing physical work conditions.  20.Studies conducted by Frederick W. Taylor and Frank and Lillian Gilbreth led to the application of scientific principles to management.  21.Early management theorists thought money was.
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  43.One of the things to consider when determining the appropriate span of management is  A. physical distances between subordinate and supervisor, and subordinate competence. B. responsibilities of subordinate outside the organization. C. organizational culture and ethical values. D. the management style of the manager. E. productsthat the company sells. 44.When superiors and subordinates are not in close proximity and the manager.
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  11.Human relations is important in business primarily because  A. it can prevent unions. B. it affects worker morale and productivity. C. employees like it, although management doesn't. D. the government mandates it. E. improves ethics. 12.Poor morale is likely to cause  A. high productivity. B. absenteeism and high turnover. C. lack of motivation. D. loyalty. E. dedication. 13.High morale is likely to result in  A. employee loyalty. B. recruitment. C. absenteeism. D. desires. E. expertise. 14.All of the following are morale boosters except  A. respect. B. involvement. C. hygiene. D. appreciation. E. promotion. 15.To.
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  111.The Robinson-Patman Act prohibits price discrimination in all transactions except business-to-business transactions.    112.The Robinson-Patman Act applies only to business-to-business transactions.    113.The Robinson-Patman Act applies only to sellers who "knowingly" induce an unlawful discrimination in price.    114.One purpose of the Robinson-Patman Act is to outlaw price differences that "substantially" weaken competition.    115.The changing nature of.
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  29.Dividing work into small units and assigning it to individuals are tasks related to  A. planning. B. organizing. C. staffing. D. controlling. E. directing. 30.Maria and Harold have just finished interviewing four candidates who want to work for Jackson Office Supply, Inc. They are involved in which of the following management functions?  A. Planning B. Analyzing C. Staffing D. Controlling E. Directing 31.Downsizing is an aspect most closely associated with  A. staffing. B. planning. C. organizing. D. controlling. E. directing. 32.Giving people incentives.
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  True / False Questions 1.Intrinsic rewards are benefits and recognition you receive from someone else.  2.The personal enjoyment you feel from doing a good job or learning something new is an intrinsic reward.  3.Human relations is not concerned with what motivates employees on the job.  4.Motivation explains why people behave as they do.  5.Morale is.
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  True / False Questions 1.The transformation process occurs only in companies that manufacture tangible goods.  2.Production refers to all the activities involved in producing products, while operations refers to the physical process of transforming resources into goods and services.  3.Outputs include labor, materials, energy, and money.  4.The transformation process is at the heart of.
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  27.All of the following are approaches to departmentalization except  A. function. B. product. C. geographic region. D. customer. E. line. 28.A company that has departments for marketing, finance, personnel, and production is organized by  A. product. B. function. C. territory. D. customer. E. geographic region. 29.If the type of departmentalization used by an organization tends to emphasize departmental units rather than the organization as a whole and decision making is slow, then.
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