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Study Resources (Business Management)

    True / False Questions  1.The sense of satisfaction you get when you achieve an important goal is an intrinsic reward.          2.Extrinsic rewards are those that are given to a person by someone else.          3.Since motivation comes from within an individual, there is little that managers can do to help motivate employees.          4.When unhappy employees.
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    131.Feedback enhances worker motivation by giving employees a feeling of achievement and recognition.          132.Task identity refers to the degree to which a job has a substantial impact on the lives or work of others in the company.          133.Job simplification attempts to increase task efficiency by breaking the job into simple steps and.
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    141.As a motivational technique, open communication is enhanced when management provides several opportunities for employees to congregate and share ideas.          142.Special parking areas, dining rooms and rest rooms set aside for executives are barriers to open two-way communication within an organization.          143.By the time they graduate from high school, most people have.
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    171.Members of Generation X tend to be more independent and need less feedback than members of older generations.          172.As a group, Gen Yers tend to be impatient, skeptical and image driven.          173.Members of Generation Y tend to be adaptable, tech savvy, and tolerant.          174.Gen Xers are difficult to motivate because they lack ambition.          175.Gen.
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    61.Herzberg's research identified the key factors that motivate workers, including company policies and administration, wage rates, interpersonal relations with co-workers, and physical environment at work.          62.Herzberg's findings suggest that the best way for firms to increase worker motivation is to focus on improving pay and making working conditions more pleasant.    Herzberg found.
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    151.Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use.    Advocates of job enrichment identify five characteristics of work that are important in affecting the motivation and performance of.
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  376.Describe and compare the basic contributions of Maslow and Herzberg to the understanding of worker motivation.          377.Compare the assumptions Theory X makes about employees with those of Theory Y. How do these different assumptions influence management styles?              .
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    361.When reflecting upon the newer generation, each older generation says the same thing:    A.their generation had it better.   B.the newer generation "breaks the rules."   C.their generation had a more difficult time of it.   D.newer generations are smarter.         362.According to the Connecting with Small Business box, "A Little Fun Can Be Big a Motivator",    A.Relationship building is.
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    141.Jim Marlowe currently holds the position of assistant manager in his firm's credit department. He works closely with a more experienced manager to learn how to perform all of the functions involved in credit management. Jim believes he will soon be experienced enough to take over a senior position in.
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    161.When she met with John to discuss his performance appraisal, Regina noted that John had difficulty with managing his time on certain projects. One drawback of a performance appraisal is that it does not allow for feedback during the evaluation process.    The fourth step of the appraisal process is to discuss.
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    131.Minority groups have made great strides in creating networking associations. For example, Black Enterprise Magazine sponsors networking forums.          132.The U.S. Supreme Court has ruled that women cannot be barred from "men only" clubs where, in the past, business contacts are often made and business activity occurs.          133.Grooming women and minorities for management.
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    311.Becca is a manager in the credit department for 3STAR Motors. Joe Greene is a new employee in her department. While Joe has been learning his job, Becca has provided him with guidance by offering advice, encouragement, and instructions. However, she is careful to let Joe do the actual work,.
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    41.A charitable organization, such as the American Red Cross or Salvation Army, is classified as a for-profit organization.    A charitable organization is not classified as a for-profit organization since it does not seek a profit. Charities are classified as nonprofit organizations.       42.It was reported by a Beijing newspaper that China succeeded in.
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    321.As the marketing director for Chipper's Golf Resort, you are making plans for the annual golf tournament, and trying to decide on dollar prizes. In past years, you successfully raised $25,000 through registration fees and sponsorship. After learning that in past years, you successfully raised in excess of $25,000 through.
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    161.During the first year at the Millennium Company, management trainees spend two months in each of six different departments where they have the opportunity to learn skills in each functional area, t also make decisions about where they have the best match. Job rotation is a motivational strategy used by.
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    81.Advertisements in trade journals, private and public employment agencies, college placement offices, and trade associations are internal sources for recruitment.    According to Figure 11.4, posting advertisements, going through private and/or public employment agencies, using college placement offices and trade associations are external sources for recruitment.       82.Temporary help services, job fairs and the.
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    31.Harrison is a manager at the local post office. He wants to find ways to improve worker motivation, and has read about the Hawthorne studies conducted by Elton Mayo and his colleagues. He believes these studies offer important insights into what motivates employees. Harrison is not likely to support the.
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    61.Greg recently completed his college degree in construction management. He is heading to Mexico City to start a business developing apartment dwellings. After researching several potential areas, he chose Mexico City due to its high population. Greg felt that this factor would create a large labor pool, the most important.
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    71.Laws that allow companies to write enforceable contracts decrease the risk of doing business.          72.In rich countries such as the United States, changes in the level of taxation have little impact on the incentives of entrepreneurs.    High taxes and excessive regulation tend to discourage entrepreneurship even in wealthy nations. In the United.
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    111.Sun Valley Produce finds it needs more workers during harvest times than at other times of the year. Hiring contingent workers could be an efficient way for Sun Valley to meet its temporary employment needs.    Seasonal workers are one type of contingent worker. These workers can give firms more flexibility to.
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  378.What is the key idea behind goal-setting theory? How does management by objectives help implement this idea?        379.Explain how managers could motivate employees by using expectancy theory? Create a story/example of expectancy theory at work, incorporating the three questions that according to expectancy theory employees will ask.        380.List the three generations in.
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    311.The selection process may include a(n) ______________, where employment is only guaranteed for a specified period of time, until either a permanent offer is extended or the employee is discharged.    A.intern period   B.probationary period   C.contingent period   D.action pending period         312.Employment testing:    A.was declared illegal by the EEOC in 1989, because it was often used to discriminate.
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    301.When managing your human resources, _____________ is the process of deciding who should be hired, under legal guidelines, to serve the best interests of the individual and the organization.    A.interviewing   B.applicant analysis   C.performance appraisal   D.selection         302.The first step in the selection process is:    A.obtaining complete application forms.   B.placing a help wanted ad.   C.the initial interview.   D.aptitude testing.         303.During the employee.
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    91.Management by objectives (MBO) is a goal setting theory model that sets goals by getting all employees active in the goal formulation process, committing employees to meeting the goals, and then monitoring performance.          92.The central idea behind MBO (management by objectives) is that employees motivate themselves through the process toward goal.
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    91.Because current legal guidelines limit the types of questions that can be asked, completed job application forms contain very little useful information about job candidates.          92.Job applications can ask about educational background and past job experience.          93.Staff members from the human resource department seldom take part in initial screening interviews, but often.
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    301.One implication of goal-setting theory is that goals should be:    A.set by top management.   B.relatively easy to achieve.   C.set at a level that slightly exceeds the ability of employees to achieve them.   D.set through a process that involves all persons responsible for formulating and implementing the goals. Goal-setting theory maintains that all members of the.
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    351.Motivational formulas are:    A.tailored to the individual.   B.tailored to the team of employees.   C.developed by using one theory at a time.   D.developed by using collecting historical information on the types of factors that motivated the majority of employees in the past.         352.In a high-context culture:    A.workers get right to the task, without the need to socialize.
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    281.____________ is based on the notion that setting ambitious but attainable goals will improve motivation and performance if the goals are accepted, accompanied by feedback, and facilitated by organizational conditions.    A.Theory J   B.Goal-setting theory   C.Scientific management   D.The principle of performance feedback         282.Management by objectives was developed by:    A.Ralph Nader.   B.Henry Gantt.   C.Frank and Lillian Gilbreth.   D.Peter Drucker.         283.The purpose of.
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    121.Online training gives employers the ability to provide consistent content that is tailored to specific employee training needs.          122.Vestibule training attempts to precisely duplicate both the methods and conditions of a real world job.          123.Job simulation is used to train astronauts, airline pilots, and ship captains.          124.The strategy of giving managers assignments in.
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    281.Ben Eisner is a HR manager at Claymont Communications. Which of the following tasks would Ben perform as a part of the human resource planning process?    A.Forecast future human resource requirements for his company   B.Appraise the performance of individual workers at his company   C.Establish the budget for the human resource department   D.Interview potential workers The.
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    11.Three elements were basic to Taylor's approach: time, methods, and rules of work.          12.Frank and Lillian Gilbreth developed the principle of motion economy, which said that every job could be broken down into a series of elementary motions.          13.Frederick Taylor's ideas about improving worker productivity attracted a lot of attention at the.
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    111.For management by objectives to be successful, employees must be willing to accept the objectives set by top management without question and without hesitation.    Management by objectives calls for goals to be set through a process involving employees as well as managers. Employees do not simply accept goals, they participate in.
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    41.In Maslow's hierarchy, self-actualization needs are those needs associated with basic survival, such as the need for food and shelter.          42.In Maslow's view, social needs include the need to feel loved and accepted.          43.Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention.
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    341.Ramona works for a large Denver, Colorado ski equipment warehouse. In the past, her only chance to learn how she was doing on the job came during fairly superficial performance reviews with her boss twice a year. The company recently implemented a policy designed to give Ramona and other employees.
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    171.Blue collar and clerical workers are normally paid a salary.          172.In an ongoing study, Jay Schuster concluded that the best way to compensate members of a team is to base each member's pay on her or his individual performance.          173.Skill-based pay is a method of compensating teams in which base pay is.
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    21.One of the original objectives of the Hawthorne studies was to determine the degree of lighting needed in the workplace to enable employees to achieve optimum productivity.          22.The original results of the Hawthorne studies proved that employees were much more productive when they worked in well-lit areas than when they worked.
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    291.Which of the following is an external recruitment source?    A.College placement bureaus   B.Promotion of a current employee to a new position   C.Transferring an employee in from a different office   D.Recommendations of employees External sources used for recruiting are advertisements, public and private employment agencies, college placement bureaus and Internet sites. Transfers, promotions, and employee recommendations.
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    101.Part-time workers, seasonal workers and independent contractors are all examples of contingent workers.          102.The most common reason for hiring contingent workers is that they improve worker morale.          103.Though temporary workers are employed in most sectors of the economy, almost none have been hired to fill manufacturing jobs.          104.An increasing number of contingent workers.
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    71.Theory Y managers assume that the main factor that motivates most employees is the desire to earn more money.          72.Theory Y managers are likely to use empowerment to motivate employees.          73.Theory Y managers adhere to the principle that most people do not work to their fullest intellectual potential.          74.According to William Ouchi, two.
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    101.According to expectancy theory, employees in a given organization tend to have very similar expectations.          102.Reinforcement theory suggests that employees respond to carrots (rewards) t not to sticks (punishment).          103.According to reinforcement theory, individuals act to receive rewards and to avoid punishment.          104.In reinforcement theory, reprimands and reductions in pay are examples of.
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    331.___________ attempts to increase task efficiency by breaking down jobs into simple steps and assigning people to each of those steps.    A.Job simplification   B.Job segmentation   C.Task restriction   D.Roundabout production         332.Job ___________ combines a series of tasks into one assignment that is more challenging, interesting, and motivating.    A.optimization   B.enhancement   C.enlargement   D.maximization         333.The first step toward establishing open communication within an organization.
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    True / False Questions  1.Human resource management is the process of deciding the number and types of people your business needs, and then, recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals.          2.Human resource management is receiving increased attention because the shift from traditional manufacturing industries to service.
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    51.The major advantage rich nations have over poor nations is an abundance of land and labor.          52.Entrepreneurship is one of the five factors of production that contribute to the creation of wealth.          53.Business consultant Peter Drucker said that the most important factor of production is knowledge.          54.Most business experts agree that entrepreneurship and.
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    291.According to expectancy theory, the amount of effort employees exert on a specific task depends on their:    A.expectations of the outcome.   B.manager's expectations of their performance.   C.perception of the importance of the task.   D.level of needs that are not yet satisfied.         292._________ theory is based on the idea that managers can use both rewards and.
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    11.One challenge faced by today's human resource managers is the fact that workers overseas often work for lower wages and are subject to fewer laws and regulations.          12.Today's workers tend to be very loyal, as evidenced by declining turnover rates in most industries.          13.Underemployed workers present a challenge for human resources managers..
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    151.The last step in the performance appraisal process is to discuss the results with the employee.          152.Performance appraisals are very useful for new, inexperienced workers and first-line managers, but have little value for top management.          153.Top level managers can benefit from having their performance evaluated by subordinates.          154.An employment appraisal may include a.
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