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Study Resources (Business Management)

    321.Mallard's Department Store typically sells over a third of all its merchandise in the last two months of the year. Management has found that it must hire __________ workers during this period of increased business to supplement its permanent employees.    A.nontenured   B.apprentice   C.contingent   D.journeymen Workers who do not expect regular full-time employment are known as.
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    91.Firms developing products for a narrow segment of a market are less likely to profitably satisfy that group's needs.          92.Demographic segmentation divides a market into segments based on the customer's location.          93.Psychographic segmentation involves dividing a market into segments based on lifestyle, values, attitudes, or interests.          94.Separating a market by the amount of.
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    61.Job analysis helps a manager answer the question: "How many workers in my organization have this particular skill"?    Job analysis is a study of what is done by workers who fill a particular job title. A human resource inventory would be more likely to answer a question about how many workers.
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    True / False Questions  1.Throughout most of American history, the relationship between managers and employees has been fairly smooth.          2.Historically, managers were less concerned about productivity and more concerned with friendly relations with coworkers.          3.One of the things that labor is interested in is fair and competent management.          4.A union is an employee organization.
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    31.The Civil Rights Act of 1991 gave victims of discrimination the right to seek punitive damages from the firms that discriminated against them.          32.Although the purpose of affirmative action was to "right past wrongs" against minorities, subsequent laws were passed to reverse earlier decisions that required some industries to maintain employment.
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    101.The most potent weapon currently available to management when collective bargaining breaks down is the use of yellow-dog contracts.          102.The Supreme Court ruled in 1938 that employers had the right to hire strikebreakers.          103.A common tactic of management in labor disputes is the use of secondary boycotts.          104.The use of strikebreakers did not.
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    41.The Wagner Act established the first minimum wage for workers.          42.One goal of the Landrum-Griffin Act was to clean up union corruption.          43.The Norris-LaGuardia Act prohibited courts from issuing injunctions against nonviolent union activities.          44.The National Labor Relations Act gave employees the right to form and join labor organizations and the right to.
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    371.Which of the following statements about performance appraisals is the most accurate?    A.The most difficult step of a performance appraisal is almost always the actual evaluation of the employee's performance.   B.Performance standards do not have to be measurable in order to be effective.   C.The discussion of the results of a performance evaluation with.
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    41.The Americans with Disabilities Act protects people who are born with physical disabilities, exclusively, but not those who acquire disabilities later in life.    As recent as 2011, the American Disabilities Act has been amended to include protection for persons with epilepsy and cancer.       42.The Americans with Disabilities Act protects qualified persons from.
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    21.John L. Lewis broke with the American Federation of Labor (AFL) in 1935 over membership issues and formed a rival group known as the Congress of Industrial Organizations (CIO).          22.The initial objective of the American Federation of Labor (AFL) was to provide union membership to workers in all industries.          23.Today, more than.
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    401.This is Anne's year! She finally broke through the glass ceiling - meaning she has reached an executive level position with her company, with a salary upwards of $200,000. Recently a competitor firm has approached her offering her $15,000 less in salary, but the job would come with an upgraded.
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    381.The __________ system is a pay system that is based on job tiers, with each tier having a strict pay range.    A.Steiner   B.Gantt   C.Hay   D.Gilbreath         382.The two most common compensation methods for teams are:    A.cash bonuses and cashless bonuses.   B.skill-based pay and gain-sharing.   C.piecework pay and commissions.   D.salaries and capital gains.         383.Although the skills learned do not always translate into.
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    51.One purpose of a human resource inventory is to determine whether the labor force is technically up-to-date and well trained.          52.The result of a job analysis is a written document called a human resource inventory.          53.When you collect information about a particular job title, including how the job is performed and what.
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    81.In the past, a variety of professionals have served as mediators. If a labor dispute were to breakout between the management at an auto manufacturer and the local union that represents workers at the auto manufacturing plant, it would be highly unusual for a university professor who has studied labor.
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  Multiple Choice Questions  Mini-CaseThe workers at Endrun Corporation are not affiliated with a union. Until recently, the workers felt they were well paid and treated fairly by the company, so they had little interest in seeking union representation. However, worker morale at Endrun has declined steadily since the board of directors.
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    121.Employees were striking at the London Met University last year. Very few students were crossing the picket line. In fact, the city's postal employees refused to deliver mail there claiming that they were honoring the strike for their fellow service union members. The Postal employees were participating in a voluntary.
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    351.When Zoe began her Ph.D. program at Vanderbilt University, she was immediately assigned to a female ________ who would serve as a coach and guide to shorten the learning curve and help Zoe meet the right people who could enhance her career. Her program also required __________, where she would.
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    11.The Knights of Labor was the first truly national labor organization in the United States.          12.A craft union is an organization of skilled specialists in a particular craft or trade.          13.A union that consists of members who are all skilled specialists in a particular trade is called an industrial guild.          14.The Knights of.
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    151.Many companies do not provide any formal training for dealing with prevention of violence in the workplace.          152.Since violence in the workplace rarely results in severe injury, it is likely not to be much of a problem in the future.          153.CEOs in Asia are paid much higher sums than those in the.
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    291.According to Sandra Timmermann, Director of Met Life's Mature Market Institute, the key job-related issue of the next decade will be:    A.child care.   B.continuing education.   C.sexual harassment.   D.elder care.         292.It is estimated that firms lose ___________ annually in productivity, absenteeism, and employee turnover due to caring for aging parents.    A.$42 million   B.$10 thousand   C.$35 billion   D.a decreasing amount         293.Drug problems.
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    411.A firm that wants to reduce its office costs, broaden its base of available talent and improve job satisfaction could achieve all of these goals by:    A.recruiting only from internal sources.   B.making greater use of scientific management techniques.   C.implementing the Hay system of compensation.   D.allowing more workers to work from home. Figure 11.8 lists the.
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    311.Which of the following statements about sexual harassment is most accurate?    A.Only men can be charged with sexual harassment.   B.Sexual harassment cannot be proven unless the employee's submission to such conduct was made explicitly a term of employment or was used to influence the results of the employee's performance appraisal.   C.One flaw with.
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    91.A lockout is a tactic utilized by unions when collective bargaining breaks down.          92.The strike historically has been the most powerful weapon unions use to achieve their objectives in labor disputes.          93.A boycott occurs when workers collectively refuse to go to work.          94.Strikes have been an effective way of settling labor disputes without.
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    361.U.S. President Obama nominated New York Judge Sonia Sotamayor to the Supreme Court, to fill the position vacated by Justice Sutter. At the hearings that preceded the vote by the Senate, there was extensive discussion about Judge Sotamayor's past speeches where she alluded to a sensitivity toward minority problems and.
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    341.Which of the following statements describes the relationship between employee training and employee development?    A.They are just two names for the same thing.   B.Training is short-term skills oriented while development is long-term career oriented.   C.Development is provided by the company and is designed to meet the specific needs of the organization, whereas training.
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    141.In recent years federal programs such as Medicare and Medicaid have greatly reduced the financial burden on families faced with caring for elderly adults.          142.Over the next decade costs associated with elder care are likely to have a much smaller impact on businesses than child-care costs.          143.Elder care costs are likely to.
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  True / False Questions  1.Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have a value for customers, clients, partners, and society at large.          2.The activities of marketers depend on what needs to be done to satisfy consumer wants and needs, in other words,.
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    111.In order to be successful, marketers avoid small market segments in favor of larger targets.    Marketers have discovered that small market segments can be very profitable. In fact, niche marketing, which finds small but profitable market segments and designs custom-made products for those groups, has become very popular.       112.The purpose of market.
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    81.The consumer market consists of all the individuals or organizations that want goods and services in order to produce other goods and services to sell, rent, or supply to others.          82.As noted in the Connecting Across Borders box, as the Hispanic population in the U.S. grows, companies are decreasing the amount.
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    171.Membership in the Knights of Labor was:    A.limited to skilled craftsmen.   B.limited to unskilled and semiskilled workers who belonged to industrial unions.   C.open to all working people, including employers.   D.open to anyone willing to promote capitalism as the economic system most likely to lead to economic prosperity for the working men and women of.
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    301.Comparable worth primarily is concerned with:    A.ensuring equal pay for men and women who work for the same firm and have the same job title.   B.reducing the gap between pay for executives and the pay for non-managerial employees.   C.ensuring equal pay for jobs requiring similar levels of skill, education and training.   D.determining whether men.
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  317.Identify and discuss three controversial employee-management issues.          318.Union membership has declined in recent years. What has led to this decline and what can unions do to turn this trend around?            .
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    281.In some European countries, companies practice co-determination. For example,    A.CEOs can only earn their salaries if the company is profitable.   B.in some cases, 50% of the board of directors is company workers.   C.the Executive Compensation is determined by the stockholders and the government.   D.the union representatives and management form a hiring committee to select.
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    131.Today, a woman usually receives a salary that is equal to approximately 80% of her male counterpart.          132.The law protects both women and men from sexual harassment.          133.In 1997, the Supreme Court ruled that same sex harassment is prohibited by sexual harassment laws.          134.Although workers and managers often know that their firm has.
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    21.Elise is the manager in the finance department for a company that competes in a service industry. If her company is like most contemporary firms, Elise will leave almost all aspects of human resource functions to specialists in the human resource department.    Human resource management has become so important that it.
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    71.Because of the continuous flow of potential employees into the labor market, recruiting usually is the easiest task for a human resource manager to accomplish.          72.Union rules and company policies can make the recruitment process more difficult.          73.When recruiting, human resource managers must attract people who not only have the right skills,.
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    161.Recently a disgruntled employee walked into a large grocery chain's mid-west distribution center and opened fire on his fellow workers. He killed or injured several people before being killed by the local police. The grocery chain is very concerned about the threat of workplace violence in the future. One way.
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    71.Under an agency shop agreement, only union members are represented at the bargaining table.          72.Under an open shop agreement, workers have the option to join or not join a union, if one is present in the workplace.          73.A grievance is a charge by managers that the union is not abiding by the.
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  438.Identify and describe three common methods of training and developing employees.      439.What is the purpose of a performance appraisal? What are the major steps involved in the performance appraisal process?      440.What are the key features of flextime plans, compressed workweeks, and job sharing plans? Discuss the advantages and disadvantages of these approaches.
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  315.Explain the difference between closed, open, union, and agency shop agreements. What impact did the Taft-Hartley Act have on the use of closed and union shop arrangements?        316.Identify and describe the major tactics used by unions and management when collective bargaining efforts break down.              .
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    391.Human resource managers at Tri Max, Inc. want to encourage teamwork and are looking for a better way to compensate members of teams. One approach they are considering is a skill-based system. Which of the following statements about this type of pay system is most accurate?    A.Skill-based systems are unlikely to.
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    51.The NLRB oversees the decertification of unions. An employer (the company owners) can petition and seek the signatures of 30% of the employees in order to decertify the union - in other words, officially, the union could no longer represent the employees in any bargaining negotiations.    The NLRB can also decertify.
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    331.______________ is the easiest kind of training to implement, when the job requires simple tasks and/or repetitive.    A.Vestibule training   B.Job simulation   C.On-the-job training   D.An employee boot camp         332.Shadowing is another term used to refer to _____________.    A.job rotation   B.vestibule training   C.role playing   D.on-the-job training         333.Computer and robotics training is sometimes performed in a nearby classroom type setting. We refer to.
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    111.Unions have used givebacks as a tactic to increase membership of a culturally diverse workforce.          112.The largest labor organization in the U.S. is the National Education Association (NEA).          113.Membership in labor unions has grown steadily over the past 50 years.          114.The unions of the 21st century are likely to be quite different from.
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  441.What are the main provisions of the Americans with Disabilities Act of 1990, and how have these provisions affected human resource management in American companies?        Multiple Choice Questions  Mini-CaseDee Pozitt had been the assistant human resource director at Fleesum Financial Services for a bit more than a year when the company's human.
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    61.The AFL-CIO has supported offshore outsourcing as a method of increasing work opportunities for union members.          62.Wage rates, hours of work, employee benefits, and job rights and seniority are issues covered in a typical negotiated labor-management agreement.          63.A union security clause in a labor-management agreement stipulates that employees who benefit from a.
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    101.Relationship marketing makes heavy use of media such as television, radio and newspapers, to convince large groups of customers to buy a standardized product.          102.Relationship marketing moves away from mass production and toward custom-made goods and services.          103.Relationship marketing is rather easy to implement in the B2B market but almost impossible to.
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