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Study Resources (Business Management)

  92. When all products undergo the same operations in the same sequence, a(n)   is used. a. product design b. product layout c. process layout d. output layout e. fixed layout 93. In a shoe manufacturing plant, all shoes undergo the same operations in the same sequence. The shoes flow from one workstation to.
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  62. When Nabisco introduces Oreos with half chocolate and half peanut butter cream in the middle, it is line. a. refining b. implementing c. extending d. heavily advertising e. applying 63. What portion of the ideas for new products, refinements, and extensions ever gets to the production stage? a. About one-third b. At least half c..
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  6. Define design planning. How does it differ from operational planning? 7. Compare and contrast the ideas of labor-intensive and capital-intensive technology. 8. When does a firm incur holding costs? When does it incur stock-out costs? 9. How do routing and timing affect the scheduling process for a furniture manufacturer like Drexel-Heritage? 10. What.
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  82. A situation in which machines and equipment do most of the work is known as a. high technology. b. quality control. c. a labor-intensive technology. d. an industrial installation. e. a capital-intensive technology. 83. The choice of a particular location for production facilities a. depends solely on the transportation costs from suppliers. b. depends entirely.
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  171. Among an ad hoc committee, a standing committee, and a task force, only a standing committee is relatively permanent. a. True b. False 172. A task force is a committee responsible for investigating a major problem or pending decision. a. True b. False 173. An informal organization can be shown on a formal organization.
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  142. Which of the following statements is true? a. ISO is Greek for "unacceptable." b. ISO 9000 sets guidelines for quality management procedures. c. ISO 9000 is accepted more in Japan than in the United States or Europe. d. ISO 14000 is a system used to notify customers who have purchased unsafe products from.
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  195. The wage structure is almost always developed on the basis of job evaluation. a. True b. False 196. In human resources management, job evaluation means that managers evaluate each employee on how well he or she is performing assigned tasks. a. True b. False 197. A flexible benefit plan allows an employee to allocate.
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  42. Cisco Systems manufactures computer hardware, uses software programs, and provides networking services to customers. As a result, Cisco uses a. research implementation. b. more than one production process. c. a complex magnitude of change. d. basic research applications. e. multiple outputs. 43. An Illinois-based firm crushes materials to make gravel, its only product..
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  72. The process of creating a set of specifications from which the product can be produced is called a. technology. b. research and development. c. design planning. d. product design. e. a product line. 73. An industrial company contacts Caterpillar to design a specific type of equipment for use in its manufacturing facility..
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  85. Senior management in your organization wants you to explain to the board of directors the key concept that makes compensation systems work. It would be correct to tell them that the ideal compensation system must a. keep labor costs as low as possible. b. provide for employees needs while keeping labor.
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  132. The process of checking and testing products to ensure that they meet specifications is called a. inventory control. b. quality control. c. quality inspection. d. assurance. e. check pointing. 133. Sarah regularly spends an entire working day ensuring that goods and services are produced in accordance with design specifications. Obviously                is important.
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  185. A list of skills, abilities, education, and experience required for a position is called a job analysis. a. True b. False 186. The primary disadvantage of internal recruiting is that promoting a current employee leaves another position to be filled, possibly meaning that two employees must be trained instead of one. a..
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  65. Gathering information about applicants for a position and choosing the most appropriate applicant is called a. recruitment. b. selection. c. orientation. d. evaluation. e. employing. 66. All of the following are common methods of obtaining information about applicants except a. employment applications. b. tests. c. private investigators. d. interviews. e. references. 67. Sally wants to impress.
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  182. Purchasing personnel need not worry about a tiny difference in price when a large quantity is being bought. a. True b. False 183. Purchasing personnel should check the reliability of potential suppliers as well as suppliers' ability to meet delivery schedules. a. True b. False 184. Materials that will become part of a product.
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  HR Solutions, Inc. (HRSI)   HR Solutions, Inc. (HRSI) is a human resources management company that specializes in helping small companies learn the right ways of handling human resources issues and activities. The company teaches the different activities that are involved in HR management, as well as teaching companies how to plan.
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  122. What are the two types of costs associated with inventory? a. Holding costs and selling costs b. Stock-out costs and holding costs c. Shipping and handling costs and holding costs d. Overstock costs and stock-out costs e. Holding costs and tracking costs 123. The Acme Toy Company introduced a new electric train, the Silver.
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  152. FMS allows a company to combine   into a single system. a. people and robotics b. robots and digital personal computers c. robotics and computer-integrated manufacturing d. people and materials e. robots and materials 153. Deere and Company, the maker of John Deere tractors, was one of the first firms to combine robotics and.
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  16. Discuss several advantages and disadvantages of committees over individuals. Offer examples that you have been a part of or are aware of to emphasize your point. 17. If you were a manager, how would you use the grapevine? Dramatic Expressions   Dramatic Expressions is a home decorating company that sells many different household.
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  172. Capacity to a service business means something completely different from capacity to a production business. a. True b. False 173. A labor-intensive technology is one in which people must do most of the work. a. True b. False 174. Automation is characterized by low initial costs and high operating costs. a. True b. False 175..
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  155. When the American Telephone and Telegraph Company (AT&T) was recently building a new, multistory complex in downtown Kansas City, the work site was probably inspected for hazardous conditions by personnel from the a. National Transportation Safety Board. b. National Labor Safety Board. c. National Fire Safety Training School. d. Occupational Safety and.
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  51. A computer manufacturer is first divided into the following groups: Home Office/Personal Use, Small Business, Large Business, and Educational Institutions. Within each of these divisions, management is organized into finance, operations, marketing, and human resources. This company is organized first by                , then by                . a. function; customer.
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  102. The quantity that customers will purchase at the going price is called the a. economic demand. b. market demand. c. capacity. d. consumer need. e. inventory. 103. Marketing managers at Hasbro estimate that they will be able to sell 250,000 units of their Trivial Pursuit board game in the upcoming year if the.
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  Dramatic Expressions   Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centers. Wanda is the CEO of the company. She feels that there is not enough specialization within the company and wants to organize the business in a different way. Wanda thinks.
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  125. Bob White was assigned to a senior employee responsible for instructing new computer programmers. Because of this senior employee's instruction, White gained hands-on experience under normal working conditions. Bob experienced                training. a. simulation b. classroom c. seminar d. on-the-job e. role-playing 126. American Airlines found that for some jobs it was unwise.
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  Jasper Electronics, Inc. (JEI)   Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products. Currently, the company has eight locations. It prides itself on its fast production process.   Ross is the newly appointed head operations manager of the company–and he is hoping to contribute to the company in.
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  192. When firms use inspection to monitor quality, only the finished product is examined for defects or potential problems. a. True b. False 193. Quality circles have been used successfully to solve product defect problems in U.S. firms. a. True b. False 194. When compared to total quality management, Six Sigma often has more top-level.
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  95. Critics of comparable worth argue that a. laws should be enacted to assist the market's pricing mechanism. b. the market has determined the worth of certain female-dominated jobs. c. artificially inflating salaries for female-dominated occupations would bring about equality. d. states have not enacted laws requiring equal pay for comparable work in government.
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  162. Form utility is created by converting raw materials, people, finances, and information into finished products. a. True b. False 163. The major resource or resources that comprise the major input for a conversion process is often referred to as the focus. a. True b. False 164. The term magnitude is used to describe.
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  31. Distinguishing between positions with direct authority and those that are support positions establishes an organization's a. chain of command. b. span of management. c. degree of centralization or decentralization. d. nature and degree of departmentalization. e. degree of specialization. 32. A locally owned and operated bakery with just one location is likely to have.
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  11. What does improving productivity mean? How can a manufacturing or service business improve productivity? 12. What advantages do robots have over human workers? What advantages do human workers have over robots? 13. Describe the operations of a flexible manufacturing system (FMS).     .
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  32. If a good or service satisfies a human need, it has a. value. b. focus. c. magnitude. d. form. e. utility. 33. When 3M satisfies consumers' needs for notepads that will not get lost easily by converting paper and glue into b. technological advancement. c. productive output. d. form utility. e. possession utility. 34. The type of.
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  35. Information on evolving technologies, industry staffing practices, projected economic trends, the particular company's future business ventures, new products, and projected expansions or contractions of certain product lines can be helpful in predicting a. human resources supply. b. the level of industry unemployment. c. human resources demand. d. the quality of new applicants in.
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  25. Chevron Corporation is one of the largest integrated oil companies in the world. Its management is assessing the world marketplace and taking steps to sustain the company's competitive position. Chevron is studying external and internal factors that could influence its success. Faced with business competition on a global scale,.
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  75. McCloud Company wants to avoid being unable to compare job candidates' qualifications after an interview because the applicants were asked different questions. Giving what type of interview might eliminate this problem? a. Structured b. Stress c. Open-ended d. Closed e. In-depth 76. People who can verify background information and provide personal evaluations of.
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  135. After six months with the company, Betty's performance was evaluated by a graphic rating form. The ratings for each statement were added together to obtain her total score. In comparison with the other five employees in her unit, Betty received a very good performance appraisal. Betty experienced a(n)       .
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  165. Affirmative action in human resources practices requires employers with fifty or more employees holding federal government contracts in excess of $50,000 to actively encourage job applications from members of minority groups and a. hire qualified employees from minority groups not fully represented in their organizations. b. pay equal wages for.
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1. What activities does operations management involve? 2. Briefly assess the good and bad news of the current U.S. manufacturing environment. 3. What is meant by the magnitude of a conversion process? 4. Explain how the production of services is different from the production of manufactured goods. 5. Provide an example of a product.
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  22. All of the managerial activities in which managers engage for the purpose of creating goods and services are known as                management. a. personnel b. operations c. production d. site e. plant 23. Greg is in charge of making sure the raw steel brought into his company's factory is turned into high-quality.
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  11. Define the concept of comparable worth. What do critics say about comparable worth? 12. Is employee performance feedback important in the appraisal process? Support your view. 13. In what ways can disabled persons benefit from the provisions of the Americans with Disabilities Act? 14. Discuss the effect of Title VII of.
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  11. What are some of the primary advantages of a network structure? 12. What are the advantages and disadvantages of a matrix structure? 13. What is an informal organization? Where is it shown on the organization chart? Explain. 14. Why is it important that owners and managers pay close attention to corporate culture.
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  112. Which of the following is the objective of purchasing? a. Routinely replenish the stock. b. Ensure that required materials are available when they are needed, in the proper amounts, and at minimum cost. c. Select suppliers. d. Determine the facility's level of output. e. Control inventory and product quality. 113. Carol was recently fired.
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1. Define human resources management (HRM), and discuss the overall activities involved in each of its three main phases. 2. How does a replacement chart differ from a skills inventory? What is the purpose of each? 3. There are at least four methods for reducing the number of employees when sales demand.
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