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51) Which of the following ranks communication channels from leanest

51) Which of the following ranks communication channels from leanest to richest? A) one-on-one meeting, group meeting, presentation, video presentation B) video presentation, presentation, group meeting, one-on-one meeting C) group meeting, presentation, one-on-one meeting, video presentation D) video presentation, one-on-one meeting, presentation, group meeting 52) Which of the following ranks communication channels from richest to.
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51) Which of the following ranks communication channels from leanest
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41) Like frogs, human beings hardwired to take notice of

41) Like frogs, human beings are hardwired to take notice of ________ changes. A) incremental B) gradual C) dramatic D) slowly changing 42) The economic crisis of 2008 was largely the result of ________. A) a number of incremental changes B) a few enormous changes C) a single incremental change D) a Democratic administration 43) The Reagan administration in the.
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41) Like frogs, human beings hardwired to take notice of
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71) Jose has spent the last three weekends test-driving new

71) Jose has spent the last three weekends test-driving new cars. At which stage of the decision-making process will Jose actually buy his car? A) when he finally identifies the problem B) when he identifies a reasonable alternative C) when he implements a specific alternative D) when he evaluates his decision 72) Cole has been.
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71) Jose has spent the last three weekends test-driving new
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71) Fern Farms a wholesaler of landscaping plants and materials.

71) Fern Farms is a wholesaler of landscaping plants and materials. The company's executive team has ordered a 7% increase in product prices across the board. Who are the secondary stakeholders and how will they be affected? A) Fern Farms suppliers, who will experience increased sales B) landscaping companies, who will pay.
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71) Fern Farms a wholesaler of landscaping plants and materials.
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94) Steve Jobs, the late founder of Apple, said,"Playing it

94) Steve Jobs, the late founder of Apple, said,"Playing it safe is the most dangerous thing we can do." Do you agree or disagree with this statement? Explain your reasoning. 95) You have been installed as Director of Strategic Diversity Initiatives for a fairly conservative, Midwestern division of a large.
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94) Steve Jobs, the late founder of Apple, said,"Playing it
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  1) Most plans for organizations focus almost entirely goals. 2) Creativity

  1) Most plans for organizations focus almost entirely on goals. 2) Creativity has little role in organizational planning. 3) Directional planning involves starting at your goal and moving step-by-step to where you are now. 4) Too much reliance on goal setting in organizational planning often results in ignoring the organization's long-term goals. 5) Good.
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  1) Most plans for organizations focus almost entirely goals. 2) Creativity
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81) Which of the following NOT a category of Grice's

81) Which of the following is NOT a category of Grice's four maxims for effective communication? A) quantity B) manner C) equity D) relevance 82) To maintain resonant relationships in the workplace, we sometimes need to break communication rules. If a CEO speaks ambiguously about plans for the next fiscal year, which of Grice's four.
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81) Which of the following NOT a category of Grice's
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21) Decision making ________ process. A) an unbiased B) an unbiased cognitive,

21) Decision making is ________ process. A) an unbiased B) an unbiased cognitive, emotional, and neuropsychological C) a cognitive, emotional, and neuropsychological D) a cognitive, non-emotional, and neurophysiological 22) Programmed decisions are typically ________. A) complex B) difficult C) routine D) nonroutine 23) Which of the following is an example of a programmed decision? A) deciding which shoes to wear to.
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21) Decision making ________ process. A) an unbiased B) an unbiased cognitive,
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41) In the twenty-first century, managers should expect ________ change

41) In the twenty-first century, managers should expect ________ change in the business environment. A) constant and dramatic B) little C) no fundamental D) only positive 42) Blackjack players can teach managers this. A) Ignore the past in planning for the future. B) Risk need not be part of doing business. C) You can plan for change. D) You.
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41) In the twenty-first century, managers should expect ________ change
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93) Shrimp the star attraction at your seafood restaurant. Recently

93) Shrimp are the star attraction at your seafood restaurant. Recently you've heard reports that toxic red-tides are wiping out shrimp beds near your East Coast suppliers. What kind of plan can you create to prepare for possible disaster? 94) You are product development manager at a video game company. How.
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93) Shrimp the star attraction at your seafood restaurant. Recently
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21) According to Annette Rink of Eaton Industries, leaders need

21) According to Annette Rink of Eaton Industries, leaders need to negotiate appropriate levels of closeness and distance with employees by understanding ________. A) jargon B) vision C) boundaries D) channels 22) Human language is ________. A) far more sophisticated than any animal communication system B) no more sophisticated than any animal communication system C) quite similar to.
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21) According to Annette Rink of Eaton Industries, leaders need
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31) the only place in the world in which the

31) This is the only place in the world in which the majority of the population is under 25 years of age. A) India and Pakistan B) Sub-Saharan Africa C) Brazil D) China 32) This group enjoys the highest average pay rate. A) Asian Americans B) Whites C) Latinos D) African Americans 33) Which statement is true? A) Women generally earn.
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31) the only place in the world in which the
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21) Planning the process of developing a sequence of activities

21) Planning is the process of developing a sequence of activities that is intended to ________. A) achieve a goal only B) move toward an imagined future state only C) achieve a goal or move toward an imagined future state D) produce a mission statement that defines an organization's goals and purpose 22) According.
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21) Planning the process of developing a sequence of activities
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31) Creating a new schema to store a completely new

31) Creating a new schema to store a completely new and unique piece of information is called ________. A) reconciliation B) accommodation C) assimilation D) integration 32) Forcing a completely new and unique piece of information into an existing schema is called ________. A) integration B) accommodation C) assimilation D) manipulation 33) Accommodation is a sign of ________. A) a stubborn.
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31) Creating a new schema to store a completely new
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91) At a staff party, a colleague tells you that

91) At a staff party, a colleague tells you that decision making is "strictly a rational process." Explain how you would respond to this person. 92) What is the difference between accommodation and assimilation? 93) Why is assimilation considered harmful in some situations? 94) Your boss tells you that stereotyping is not a.
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91) At a staff party, a colleague tells you that
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61) A high-context culture has ________. A) diverse history B) porous boundaries C)

61) A high-context culture has ________. A) diverse history B) porous boundaries C) strong group identity D) little group identity 62) In a low-context situation, messages are understood by ________. A) just about any listener B) only the outsiders C) only the insiders D) only native speakers 63) Women tend to use communication to ________ while men use it to.
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61) A high-context culture has ________. A) diverse history B) porous boundaries C)
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31) Which of the following communicated by vocal intonation? A) factual

31) Which of the following is communicated by vocal intonation? A) factual information B) emotion C) dialects D) stereotyping 32) To give emphasis to words a person may choose to ________. A) speak faster B) speak more slowly C) increase filtering D) decrease vocal intonation 33) The variety of speeds in speech is called ________. A) intonation B) pitch C) variation D) pacing 34) Speech.
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31) Which of the following communicated by vocal intonation? A) factual
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61) A chain of Chinese food restaurants exploring a vertical

61) A chain of Chinese food restaurants is exploring a vertical integration strategy. Which of the following would the planning team be LEAST interested in? A) an organic tofu manufacturer B) a restaurant reservation mobile app developer C) an industrial stove manufacturer D) an oolong tea plantation 62) Which environment has had the greatest.
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61) A chain of Chinese food restaurants exploring a vertical
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99) In your opinion, Michael Phelps's success based most the

99) In your opinion, is Michael Phelps's success based most on the need for achievement, excellent goal-setting, self-efficacy and self-reinforcement, or some other motivational factor? Explain. 100) Why do you think Google encourages employees to devote 10 percent of their time and energy to projects that have nothing to do with.
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99) In your opinion, Michael Phelps's success based most the
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51) Which of the following should be involved in creating

51) Which of the following should be involved in creating the mission and vision statement of an organization? A) the founder or founders only B) top managers and leaders only C) non-managerial employees only D) founders and all employees 52) Strategy expert Tom Malnight thinks that a good strategy ________ assumptions and takes risks. A) confirms B).
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51) Which of the following should be involved in creating
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99) In your presentation at the last quarterly meeting, you

99) In your presentation at the last quarterly meeting, you were accused of falling into the "confirming evidence" thinking trap. Describe how you can correct your position in the upcoming meeting. 100) Officials for the Motion Picture Academy's Oscar Awards are asking members to make more rational decisions and eliminate all.
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99) In your presentation at the last quarterly meeting, you
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61) Boyatzis's model uses a person's ________ to provide motivation

61) Boyatzis's model uses a person's ________ to provide motivation for intentional change. A) dreams B) shortcomings C) real self D) ideal self 62) In the Gestalt cycle of experience, the sixth and final step is resolution. What sequence correctly identifies the first five steps of the cycle? A) sensation, awareness, action, energy, contact B) sensation, awareness,.
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61) Boyatzis's model uses a person's ________ to provide motivation
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  1) Throughout human history, change has been rapid and constant. 2)

  1) Throughout human history, change has been rapid and constant. 2) Managers can typically expect to stay in their job for about five years. 3) The ability to deal with change is a critical skill in today's world. 4) The parasympathetic nervous system is activated by negative emotional attractors. 5) Optimists see misfortune as.
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  1) Throughout human history, change has been rapid and constant. 2)
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  1) Decision making almost always includes both a logical and

  1) Decision making almost always includes both a logical and an emotional component. 2) Many of the decisions you make each day are automatic programmed decisions. 3) Choosing a title for your blog is a programmed decision. 4) When you say a decision is a "no-brainer" you are talking about a nonprogrammed decision. 5).
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  1) Decision making almost always includes both a logical and
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21) Through most of human history, change has been ________. A)

21) Through most of human history, change has been ________. A) sudden and dramatic B) constant and dramatic C) gradual and infrequent D) constant and gradual 22) Managers today typically stay in the same job for about ________ years. A) two B) five C) ten D) twenty 23) Which of the following describes the most common reaction to change? A) fear,.
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21) Through most of human history, change has been ________. A)
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41) Decision making ________ has an emotional component. A) frequently B) never C)

41) Decision making ________ has an emotional component. A) frequently B) never C) always D) almost never 42) The sympathetic nervous system controls ________. A) conscious thought B) unconscious processes, such as heart rate and breathing C) all bodily processes D) perceptions 43) Emotions strongly influence ________. A) the information we choose to focus on B) the information we choose to ignore C).
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41) Decision making ________ has an emotional component. A) frequently B) never C)
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11) A mission statement identifies an organization's plans for the

11) A mission statement identifies an organization's plans for the future. 12) A mission statement and a vision statement are essentially the same thing. 13) A growth strategy is a corporate strategy that focuses on increasing market share. 14) Both cost leadership and vertical integration business strategies are based on efficiency. 15) An activity.
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11) A mission statement identifies an organization's plans for the
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71) Trayvon was asked by his boss Linda to gather

71) Trayvon was asked by his boss Linda to gather sales data for the last quarter. Sales were way down. Market share was up. When she saw the report, Linda said, "This is terrible!" What practice was Linda engaging in? A) filtering B) selective filtering C) selective perception D) filtering the perception 72) Olivia's team.
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71) Trayvon was asked by his boss Linda to gather
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81) Brain Freeze has a healthy market share in the

81) Brain Freeze has a healthy market share in the fast-growing online education industry. In which BCG matrix category does Brain Freeze fit? A) dog B) question mark C) star D) cow 82) After requesting a SWOT analysis of his fitness club business, Malik received the following results: Internal Strength: skilled personal trainers External Opportunity: high-income local.
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81) Brain Freeze has a healthy market share in the
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61) Participants in the first stage of a brainstorming session

61) Participants in the first stage of a brainstorming session typically ________. A) offer ideas without any critiquing B) critique each others' ideas harshly C) prioritize ideas that have been suggested in previous sessions D) listen to suggestions from experts 62) The Delphi technique is essentially a focus group of ________. A) ordinary citizens B) employees C) experts D).
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61) Participants in the first stage of a brainstorming session
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51) Which of the following does NOT explain why pharmaceutical

51) Which of the following does NOT explain why pharmaceutical companies are changing their business model? A) Blockbuster drugs are lucrative. B) Blockbuster drugs take a long time to develop. C) Patents for blockbuster drugs run out after a few years. D) Blockbuster drugs are socially responsible. 52) Kotter's Stage 6 builds confidence in change.
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51) Which of the following does NOT explain why pharmaceutical
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  1) The two main purposes of communication in the workplace

  1) The two main purposes of communication in the workplace are to share information and influence others. 2) In a sense, humans use communication to shape each other's minds. 3) Language and humans' ability to think and reason most likely evolved together. 4) All words originally developed from the sound made by an.
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  1) The two main purposes of communication in the workplace
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71) Your company has been blindsided by a competitor's release

71) Your company has been blindsided by a competitor's release of a game-changing product. According to the Nadler and Tushman model, what is the best approach for the company to address this challenge? A) tuning B) adaptation C) reorientation D) re-creation 72) An auto company's management team has announced a new product development strategy in.
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71) Your company has been blindsided by a competitor's release
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51) Which statement best describes a key assumption of bounded

51) Which statement best describes a key assumption of bounded rationality? A) Information is never complete. B) Information is never completely accurate. C) Information is never complete nor is it completely accurate. D) Information is either complete or completely accurate, but not both. 52) Bounded rationality assumes that the decision maker ________. A) is completely rational B).
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51) Which statement best describes a key assumption of bounded
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11) Efficient communication uses the fewest amounts of resources —

11) Efficient communication uses the fewest amounts of resources — time, money, and space. 12) E-mail is a rich communication channel because it includes nonverbal signals and feedback loops. 13) Using humor is an effective strategy for managing multicultural work teams. 14) People of different socioeconomic classes often speak a different dialect. 15) People.
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11) Efficient communication uses the fewest amounts of resources —
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11) Bottom-up changes sometimes originate from managers. 12) Incremental approaches to

11) Bottom-up changes sometimes originate from managers. 12) Incremental approaches to change include tuning and adaptation. 13) Human beings are hardwired to notice dramatic changes more than gradual changes. 14) The Reagan administration's erasing of the distinction between commercial and investment banks ultimately contributed to the economic meltdown of 2008. 15) Subprime lending involves.
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11) Bottom-up changes sometimes originate from managers. 12) Incremental approaches to
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31) Which statement true? A) Good planning attends closely to an

31) Which statement is true? A) Good planning attends closely to an organization's mission and vision. B) Good planning puts goals and objectives before the organization's mission and vision. C) Good planning needs to be concerned exclusively with an organization's mission. D) Good planning is short-term planning. 32) Vintage, an e-commerce clothing store, plans to.
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31) Which statement true? A) Good planning attends closely to an
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97) A magazine article claims that Berlo's model of communication

97) A magazine article claims that Berlo's model of communication is a major improvement over the Shannon-Weaver model and the Schramm model. Do you agree? Explain. 98) Using jargon can be helpful within a particular profession, but jargon can limit communication for members of an organization who are not familiar with.
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97) A magazine article claims that Berlo's model of communication
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92) Annette Rink, VP of Marketing at Eaton Industries, talks

92) Annette Rink, VP of Marketing at Eaton Industries, talks about the importance of understanding boundaries when building resonant relationships at work. What concepts from this chapter do you think relate to the practice of navigating and managing boundaries? 93) What does psychologist Michael Corballis mean when he says humans.
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92) Annette Rink, VP of Marketing at Eaton Industries, talks
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  1) Hypercompetition causes product life cycles to increase in length. 2)

  1) Hypercompetition causes product life cycles to increase in length. 2) Many organizations respond to substantial change by falling into a crisis management mode. 3) Nonmanagerial workers can be creative only if they are promoted to a more creative job. 4) Creative people are often good at dealing with ambiguous or paradoxical ideas. 5).
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  1) Hypercompetition causes product life cycles to increase in length. 2)
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81) Which statement accurate? A) Decision making a purely rational process. B)

81) Which statement is accurate? A) Decision making is a purely rational process. B) Decision making is not a purely rational process. C) Decision making is a purely emotional process. D) Decision making is not an emotional process. 82) You meet a dog named Sam. How are you likely to store this information in your.
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81) Which statement accurate? A) Decision making a purely rational process. B)
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