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Study Resources (Business Management)

  21) Which media would be best for keeping in touch with a sales team whose members live in several different states? A) Written media B) Oral media C) Electronic media D) Presentations E) None of the above 22) In today's high-tech business environment, the need for managers to engage in frequent "walk-arounds" (chatting with employees to.
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  1) In participative management A) employees are involved in the company's decision-making. B) all top-level managers participate in profit sharing. C) teams are discouraged in favor of individual achievement. D) an authoritarian management model is used. E) managers have exclusive control. 2) Which of the following is not a way teams help organizations to succeed? A) Increase.
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  1) The three primary steps involved in preparing a business message are A) planning, writing, and completing. B) informing, persuading, and collaborating. C) defining the purpose, the main idea, and the topic. D) satisfying the audience's informational, motivational, and practical needs. E) outlining, presenting, and following up. 2) If you devote sufficient time to planning a.
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  51) Accompany your résumé with a ________ when you're responding to an advertised job opening. A) message of inquiry B) follow-up message C) message of intent D) solicited application message E) prospective application message 52) When you're preparing an application letter, remember that ________ must clearly state your reason for writing and give the recipient a.
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  31) When receiving business-related phone calls, A) you should use frequent verbal responses (such as, "I see") to show that you are listening. B) it is impolite to say things such as, "I understand" while the other person is speaking. C) it is perfectly acceptable to put the caller on hold without explanation. D).
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  11) Messages should contain additional detail and background information when A) you expect a favorable response. B) you are unsure about the audience's level of understanding. C) you and your audience share the same general background. D) you are worried about possible legal action. E) all of the above are the case. 12) Forecasting your audience's.
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  61) Natural boundaries and national borders represent insurmountable barriers to global business. 62) In the contemporary workplace, the idea of diversity is limited to issues of race and ethnicity. 63) Most people belong to only one culture. 64) Culture is inborn, not learned. 65) Studies have shown that people often have cultural biases of.
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  87) You've been asked to prepare a report on whether your company should consider other health insurance providers. List four informal techniques for gathering information to include in your report. 88) How can the journalistic approach help you include all required information in your business messages? 89) Briefly describe how to meet.
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  1) "All the characteristics and experiences that define each of us as individuals" is the definition of A) ethnicity. B) diversity. C) culture. D) pluralism. E) none of the above. 2) Diversity in the workplace can be based on differences in A) ethnic heritage. B) religion. C) age. D) gender. E) all of the above. 3) The business advantages of today's diverse.
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  71) Staging mock interviews can help you identify undesirable nonverbal behaviors and speech mannerisms. 72) The appropriate clothing for most job interviews is something conservative, such as a dark blue suit. 73) It's a good idea to take extra copies of your résumé with you to an interview. 74) Most interviewers will make.
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  21) Which of the following meeting technologies would be most effective for negotiations, collaborative problem solving, and other complex discussions? A) Instant messaging B) Teleconference C) Telepresence D) Wiki E) None of the above 22) If you are listening mainly to understand the speaker's message, you are engaging in ________ listening. A) content B) critical C) empathic D) active E) defensive 23).
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  31) Employers can use sophisticated job simulations during online interviews to A) identify good candidates. B) give applicants an idea of what the job is like. C) reduce the risk of employment discrimination lawsuits. D) all of the above. E) none of the above. 32) In general, employers are looking for two things: proof that a.
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  11) In high-context cultures, A) people rely more on nonverbal circumstances and cues to convey meaning. B) people rely less on the environmental setting to convey meaning. C) the rules of everyday life are highly explicit. D) aggressive negotiation is expected and common. E) all of the above occur. 12) To convey meaning in a low-context.
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  41) Which of the following is not a common nonverbal difference among various cultures? A) Personal space B) Formality C) Facial expressions D) Greetings E) Tone of voice 42) Compared to younger employees, older workers A) are less respected in all cultures. B) are more respected in all cultures. C) can offer broader experience and high degrees of "practical.
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  92) List at least three general categories of nonverbal communication. 93) If you are new to a company, what is the best way to decide what type of dress is appropriate in that organization? 94) During a meeting with coworkers, your mobile phone rings. Should you answer it? Why or why not?     .
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  61) An unsolicited job application letter should begin with a statement designed to get the reader's attention. 62) The opening paragraph of an application letter states the reason for writing and gives the recipient a reason to keep reading. 63) An application letter should follow the AIDA format for persuasive messages. 64) In.
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  31) To English-speaking U.S. listeners, Arabic speech may sound A) excited or angry. B) disinterested. C) timid. D) excessively soft. E) all of the above. 32) When speaking in English to people who use English as a second language, the best approach is to A) forget about feedback; just make sure you get your message across. B) repeat.
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  51) Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds A) don't include verbal and nonverbal signs. B) keep them from understanding each other at all. C) could lead them to interpret verbal and nonverbal signs differently. D) enable them to interpret verbal and nonverbal signs in identical.
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  90) Describe at least three common business activities affected by contextual differences across cultures. 91) Distinguish between "formal" and "informal" cultural rules, and then briefly describe three areas in which differing informal rules can become evident during intercultural communication. 92) List at least three areas of nonverbal communication that can differ widely.
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  21) In the second stage of interviews, your best approach is to A) stick to brief yes and no answers to the interview questions. B) relate your training and experience to the organization's needs. C) inquire about salary and benefits. D) press for an immediate decision on whether or not to hire you. E) do.
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  21) When adapting to other cultures, the "Golden Rule" is A) a helpful principle to follow. B) less effective than treating others the way they want to be treated. C) helpful, but only in Asian countries. D) helpful only when dealing with others in their "golden" years. E) none of the above. 22) Learning about an.
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  41) Teams that have interpersonal friction A) are doomed to failure. B) can excel with effective leadership and team players committed to strong results. C) can succeed, but only on relatively minor projects. D) are very rare, and almost never present problems in today's environment. E) need to learn that teamwork requires happiness and harmony. 42).
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  71) Following the "Golden Rule" is an effective strategy for adapting to other cultures. 72) When traveling to another country to conduct business, you can assume that making frequent eye contact during your conversations will show that you're open and honest. 73) Evidence suggests that whatever the culture, men and women tend.
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  51) All of the following except ________ are elements of the group development process. A) anticipation B) emergence C) brainstorming D) reinforcement E) conflict 52) A ________ usually has a long life span and typically deals with regularly recurring tasks. A) task force B) virtual group C) committee D) problem-solving team E) project group 53) Which one of the following is a.
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