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Study Resources (Business Management)

  41) When it comes to apologizing for corporate mistakes, judges, juries, and plaintiffs tend to A) react negatively when companies apologize. B) dismiss such apologies as insincere. C) be more forgiving of companies that apologize. D) understand that companies should never admit guilt. E) expect non-profit organizations to admit guilt, but not for-profit companies. 42) When.
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  11) When making an investment, always consider the ________, which is the cost of your next-best investment. A) next-investment cost B) cost of goods sold C) opportunity cost D) marginal cost 12) The free-market system is also called ________. A) volunteerism B) socialism C) capitalism D) dogmatism 13) Most of the world's businesses are ________ businesses. A) small B) medium-sized C) large D).
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  36) ________ is the sign that an entrepreneur has added value to the resources he or she is using. A) Profit B) Sales C) Revenues D) Liabilities 37) Closing a business is nothing to be ashamed of if you ________. A) learn something from the experience B) are on vacation in Jamaica C) have a partner D) are a.
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  21) The closing section of a positive message A) highlights a benefit to the audience or expresses goodwill. B) states the main idea. C) is the longest part. D) provides resale information. E) should usually include a joke or personal comment. 22) The categories of routine replies and positive messages include all of the following except A).
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  94) List three techniques for deemphasizing bad news. 95) List at least three guidelines that can help you avoid being accused of defamation. 96) Suppose that you have to inform your supervisor about massive production delays. Company policy dictates that you must provide this information in writing. What questions should you consider.
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  87) Rewrite the following sentence using more respectful wording: "You should not have put the blender into the dishwasher." 88) Rewrite the following negative message using positive words rather than negative ones: "Since you failed to send payment, we cannot ship your order." 89) What are the two benefits of stating the.
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  1) Products are tangible, meaning ________. A) you can't actually touch them B) you can sell them C) you can touch them D) you can see them 2) Entrepreneurs are often both owners and ________. A) creditors B) employees C) customers D) suppliers 3) An entrepreneur is a person who assumes the risks of organizing and managing a business for.
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  51) Twitter users consider ________ to be the most valuable kind of tweets. A) somebody's random musings about a personal issue B) spontaneous messages, such as saying "good morning" C) engaging messages, such as asking followers for advice D) complaints from someone who's stuck in traffic or having a bad day E) conversations between a.
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  41) For serious problems that go beyond routine errors, your company should have ________ that outlines communication, both inside and outside the organization. A) a crisis management plan B) a mission statement C) a contingency proclamation D) an emergency response symposium E) a disaster-preparedness meeting 42) In recommendation letters, comparing the candidate's potential to that of.
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  26) Entrepreneurs look at five basic ways of opportunity for business ideas. Which is not one of those five? A) developing a new market for an existing product B) producing a product more cheaply C) finding new ways to use existing technology D) raising prices in an existing market 27) Entrepreneurs view problems as a(n)________. A).
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  51) In the closing section of a routine request, ________ would be out of place. A) asking a series of questions B) requesting some specific action C) expressing your goodwill and appreciation D) providing your contact information E) all of the above 52) Which of the following will not help you write routine messages that promote.
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  92) What's the difference between an effective buffer and a poorly written buffer? Provide an example of a buffer that would be inappropriate for a message explaining that a student's grade appeal has been denied. 93) Briefly describe the elements of a negative message that uses the indirect approach.     .
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  71) An effective email subject line is very short and describes only the general topic of the message. 72) Spelling, punctuation, and grammar do not matter in email; getting your message out quickly should be your only concern. 73) One drawback of current blogging software is that it takes a great deal.
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  61) As an alternative to newsfeeds, ________ involves aggregating (gathering) and curating (sorting, categorizing, and presenting) information on a particular topic in a way that makes it convenient for targeted readers. A) blog rolling B) content curation C) sentiment analysis D) hub syndication E) virtual categorization 62) YouTube, Wikipedia, and Twitter are popular examples of A) general-purpose.
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  11) In closing a request for a recommendation, you should include A) an expression of appreciation. B) an indication that you've enclosed a stamped, preaddressed envelope. C) the full name and address of the person to whom the letter should be sent. D) none of the above. E) all of the above. 12) When making claims.
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  31) A crisis management plan A) defines operational procedures for dealing with emergency situations. B) is not helpful for small to mid-sized organizations. C) shouldn't limit who's permitted to speak to the media on behalf of the organization. D) is unnecessary if your organization has not faced any recent crises. E) does all of the.
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  31) To make email more readable, you should do all of the following except A) limit subject lines to describing the general topic of your message. B) make your message easy to understand. C) personalize your message. D) observe email etiquette. E) All of the above are strategies to make email more readable. 32) Which of.
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  51) When you're planning a negative message, ________ to minimize the damage to business relationships and encourage acceptance of your message. A) analyze the situation carefully B) be assertive and direct at all times C) emphasize your needs and concerns D) quote the policies and regulations of your company E) avoid stating the bad news.
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  33) A share of stock represents ________ in a company. A) interest B) a right to discounts on products C) a concept like insurance D) ownership 34) The greater the potential reward, ________. A) the riskier the investment is likely to be B) the more the investment is likely to cost C) the less risky the investment is.
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  1) Statistics indicate that 45 percent of all small businesses ________. A) survive ten plus years B) fail after three years C) survive five or more years D) fail after the first year 2) Business failure is defined by Dun and Bradstreet as "business termination ________." A) with no notice B) because of owner illness C) with losses.
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  85) You're preparing an internal blog posting to provide information about this year's annual company picnic. Overall, your message is positive, but you also need to say that, unlike past picnics, the event won't be catered. What approach should you use to convey this message? 86) What three goals should you.
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  1) When making a routine request, you should begin with A) an indication of the importance of your request. B) a statement of who you are. C) a clear statement of the main idea or request. D) a question. E) a humorous comment. 2) When making a routine request, you should A) use the inductive plan. B) assume.
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  1) Tax-exempt, nonprofit corporations ________. A) cannot make a profit B) do not have legal liability C) are set up with a specific mission to improve society D) pay dividends more often than for-profit corporations 2) In limited liability companies ________. A) income is taxed only once, as the personal earnings of members B) personal assets of.
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  31) Your negative comments about a job candidate could be considered defamatory if A) those comments are restricted to job titles and dates of employment. B) you omit important negative information about the candidate in a recommendation letter. C) you decline to provide a recommendation because of "company policy." D) you cannot prove that.
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  21) Many companies have formal email policies that include restrictions on sending ________ via the corporate email system. A) personal messages B) sensitive content C) objectionable material D) inappropriate photographs E) all of the above 22) Email hygiene refers to A) the absence of slang and informal language in email messages. B) a nationwide movement to do away.
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  18) Which of the following is not one of the "Five C's of Borrowing?" A) certainty B) collateral C) character D) conditions 19) ________ accounts are credit accounts that have a single borrowing limit and may be used and repaid on a repeated cycle. A) Charge B) Loan C) Checking D) Savings 20) The amount you will have to pay.
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  61) To avoid awkward situations, it is always best to deliver bad news for employees in writing. 62) You can help establish the right tone in a negative message by using positive words rather than negative, counterproductive ones. 63) The direct approach is never used for negative messages. 64) You should use the.
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  28) Lender financing occurs when a business establishes trade credit with the lender. 29) Who are venture capitalists? How do they get their returns? 30) Why might a bank be more willing to loan money to a large successful company than to a start-up business? 31) There are many sources of capital to.
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