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Study Resources (Business Management)

  90) In job enrichment, ________ is the degree to which a job requires a variety of different skills, talents, and activities from the worker. A) skill variety B) task identity C) task significance D) autonomy 91) In job enrichment, ________ is the degree to which a job gives a worker the freedom, independence, and discretion.
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  111) What is a business incubator? What can an incubator offer an entrepreneur just starting out? 112) Briefly explain the fundamental considerations in evaluating an existing building as a location. Utilize the explanation of zoning laws, ergonomics and the Americans with Disabilities Act in your explanation.     .
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  49) Every new employee a business owner hires determines the heights to which the company can climb or the depths to which it will plunge. 50) Business owners must recognize that what they do before they start interviewing candidates for a position determines to a great extent how successful they will.
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  41) When choosing a location, a small business owner should match the characteristics of the labor force her/his company requires with the characteristics of an area's available labor pool. 42) Knowing the type of labor a business needs and preparing job descriptions and job specifications in advance will help a business.
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  57) In a domestic joint venture, a domestic company forms an alliance with a company in the target nation. 58) When two small businesses in the target nation form an alliance, they have formed a foreign joint venture. 59) Some foreign countries place limitations on joint ventures with host companies within their.
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    91) One of the most important group of stakeholders that a business must satisfy is its ________. A) customers B) employees C) investors D) banks 92) Consumer rights are governed by the ________. A) company mission B) company vision C) Consumer Bill of Rights D) U.S. constitution 93) Few other stakeholders are as important to a business as its.
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  29) Which of the following is true regarding hiring mistakes? A) Hiring mistakes are expensive. B) Companies' informal processes may lead to unpredictable outcomes. C) Small businesses are most likely to make hiring mistakes because they lack the human resources experts and the disciplined hiring procedures large companies have. D) All of the above 30).
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  56) The region from which a business can expect to draw its customers over a reasonable time span is called its ________. A) enterprise zone B) zoning area C) trading area D) retail draw 57) The primary variable(s) that influence(s) the scope of a trading area is/are the ________. A) character of the transportation network B) nature.
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  96) Because they are centrally located, central business district locations offer business owners the ability to attract customers from the entire trading area of the city. 97) Many central business districts suffer from intense competition, high rental rates, traffic congestion, and inadequate parking facilities. 98) The typical neighborhood shopping center contains from.
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  39) A ________ interview is where the interviewer gives candidates a typical job-related situation to assess how they respond. A) situational B) puzzle C) circumstantial D) exploratory 40) A ________ interview involves offbeat questions to determine how job candidates think and reason, allowing the interviewer to assess their capacity for creativity. A) situational B) puzzle C).
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  21) The practice known as servant leadership was coined by Robert Greenleaf and states that leaders are servants first and leaders second, putting their employees and their employees' needs ahead of their own. 22) Because their companies are small, entrepreneurs need not develop the leadership skills managers in larger companies.
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  80) Company culture has a powerful impact on ________. A) the way people work together in a business B) how people in a company do their jobs C) how people in a company treat their customers D) All of the above 81) Which of the following statements about a company's culture is false? A) Company culture.
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  123) Currently, the World Trade Organization (WTO) had 155 member countries that represent over ________ percent of all world trade. A) 97 B) 39 C) 76 D) 52 124) The North American Free Trade Agreement (also known as NAFTA) served to ________. A) bring South America, Mexico, the U.S., and Canada together as one market B) eliminate.
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  21) Geographic concentrations of interconnected companies, specialized suppliers, and service providers that are present in a region are called ________. A) zones B) clusters C) trading areas D) variances 22) ________ is a system that divides a county or city into small cells or districts to control the use of land, buildings, and sites. A) An.
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  106) For some retailers, locating near competitors makes sense because similar businesses located near one another can increase traffic flow to all. 107) Retailers should be careful not to locate near anyone in direct competition with them. 108) List and discuss the eight options where retail and service businesses can serve their.
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  1) Ethical behavior is doing what is ________ A) "right" B) "profitable" C) "credible" D) All of the above 2) The various groups and individuals who affect and are affected by a business are called ________. A) stockholders B) stakeholders C) owners D) managers 3) Which of the following is not a stakeholder for an organization? A) Creditors B) Employees C) Suppliers D) All.
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  51) Discuss the various sources of information available to the small business owner for deciding in which region of the country to locate her/his business. 52) Identify and explain five of the eight criteria a small business owner should consider when selecting the state in which to locate her/his business.     .
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  11) Locating close to ________ is critical for manufacturers, service providers and other companies that will be competitive. A) markets they plan to serve B) suppliers C) transportation routes D) airports and rail transportation 12) When the cost of transporting finished goods to market is high relative to their value, the key location criterion is.
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  100) A compensation system in which employees' pay depends on how well they perform their jobs is known as ________. A) a profit-sharing plan B) open book management C) a pay-for-performance compensation system D) a commission compensation plan 101) Company culture is the distinctive, unwritten code of conduct that governs the behavior, attitudes, relationships, and.
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  74) Develop a list of interview questions to help Wallace select the right person for the following jobs: ?Head chef ?Wait staff ?Dishwasher ?Host/Hostess 75) What criteria should Wallace use in selecting employees? 76) What would be the most effective way to recruit personnel for this type of business? Mini-Case 16-4: Plumbers Don't Want Recognition "If I ever.
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    11) The ________ sets behavioral boundaries for decision makers. A) strategic plan B) strategy C) ethics D) financial plan 12) ________ sets behavioral boundaries for decision makers. A) Strategic plan B) Strategy C) Social responsibility D) Financial plan 13) Ethical behavior is doing what is "right." 14) Ethical behavior starts with society. 15) Acting with integrity means that entrepreneurs do what is.
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    81) ________ percent of all drug abusers are employed. A) Forty-six B) Fifty-six C) Sixty-six D) Seventy-six 82) ________ of all alcohol abusers are employed. A) Seventy-seven B) Sixty-seven C) Fifty-seven D) Forty-seven 83) Drug and alcohol abuse by employees results in reduced productivity that is estimated at ________ billion dollars per year. A) 262.8 B) 114.7 C) 76.9 D) 15.8 84) ________ are company-provided.
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  37) The biggest barrier facing companies that have never exported is ________. A) finding the financing to launch an export program B) not knowing where or how to start C) locating a trade intermediary to represent them in foreign markets D) winning government approval to begin selling in foreign markets 38) Two valuable resources for.
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  Mini-Case 16-1: Kansas Manufacturers and Assemblers Rose Richardson always knew that if she could land a major order for her firm, she could prove its quality to the industry. Kansas Manufacturing and Assemblers was a job shop manufacturing and assembling operation specializing in fast turnaround projects for manufacturers with orders in.
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  47) Entrepreneurs who are considering importing goods and services or outsourcing their manufacturing to foreign countries should begin by ________. A) making sure that importing or outsourcing is right for their business B) do your research before you leave home C) establish a target market for your product D) do your groundwork once you.
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  31) The first phase in selecting a location is determining what regions of the country are experiencing substantial growth. 32) When conducting a regional evaluation, one of the first places an entrepreneur should turn for information is the U.S. Census Bureau. 33) The Lifestyle Market Analyst matches population demographics with age. 34) The.
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  59) To give the interviewing process more consistency, a business owner should develop a series of core questions and ask them of every candidate. 60) The most effective job interviews are unplanned, unstructured interactions between the small business owner and the job applicant. 61) A situational interview gives the candidate a typical.
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  69) The Equal Employment Opportunity Commission (EEOC) supplies employers with a list of questions it considers illegal in interviews. 70) In addition to contacting the references a job applicant provides, experienced employers also call an applicant's previous employers to attempt to get a clear picture of the applicant's job performance, character,.
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  11) Leadership gets a small business going; management keeps it going. 12) Management and leadership are essentially the same. 13) A strong leader does not share aspects of his or her company's financial health, its future plans, or her vision for it with employees. 14) Effective leaders know they must punish workers who.
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  17) ________ act as international sales representatives in a limited number of markets for various noncompeting domestic companies, typically operating on a commission basis. A) Manufacturers' export agents B) Export merchants C) Resident buying offices D) Foreign distributors 18) A resident buying office is ________. A) a business that buys and sells products in many countries,.
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  101) The U.S. Department of Commerce and the International Trade Administration have the market research available for locating the best target markets for a particular company and specific customers in those markets. 102) The Foreign Corrupt Practice Act, passed in 1977, considers bribing foreign officials to be a criminal act. 103).
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  Carol Wingard started a small jewelry manufacturing company when she was in her late 20s, and has worked hard to build it into a highly successful family business. Now, 40 years later, she was "ready to sit down and enjoy life." Seven family members, including her two sons, Ralph and.
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  11) Entrepreneurs can use the Web to generate sales leads by researching customers and market characteristics in other countries. 12) Explain why it is important to "go global." What benefits can companies that take the plunge into global business expect? 13) All of these are steps small companies follow when they begin.
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    1) ________ is the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it. A) Management B) Organizing C) Leadership D) Coordination 2) Leadership is ________. A) essential to a company's success B) not an easy skill to learn C) influencing and inspiring.
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  67) Although franchise outlets operate throughout the world, the primary market for U.S. franchisers is Europe. 68) A franchiser should have sufficient managerial and financial resources to devote to globalization. 69) One reason for McDonald's success in foreign markets is its decision to stick to exactly the same menu in every.
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  53) Identify and briefly discuss the eight factors an entrepreneur should consider when selecting the city in which to locate her business. Mini-Case 14-2: "It's a Great Location for a Bar" Fred Stanford has just completed bartenders' school in Los Angeles and is ready to build a life for himself. Sunday's paper.
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    101) Employee assistance programs (EAPs) are an effective weapon in the battle against workplace substance abuse. 102) Sexual harassment is a violation of Title VII of the Civil Rights Act of 1964. 103) The most blatant and most potentially damaging form of sexual harassment is pro bono. 104) Which of the following is.
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    1) Becoming a global entrepreneur requires ________. A) constant innovation B) maintaining a high level of quality and constantly improving it C) being sensitive to foreign customers' unique requirements and adopting a more respectful attitude toward foreign habits and customs D) All of the above 2) For an entrepreneur, expanding into international markets ________. A) guarantees.
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