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Study Resources (Business Management)

  1) Decision making would be best described as an exercise in a. establishing criteria and strategies to advance our goals. b. evaluating and analyzing options. c. making choices between two or more options. d. making opportunities work. e. focusing on advancement and progression through opportunities.     2) The catalyst for initiating the decision-making process is a. a problem. b..
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    61) Feelings that tend to be of relatively lower intensity and lack contextual stimulus are called a. attitudes. b. moods. c. emotional labour. d. emotions. e. affects.     62) Tina is experiencing a lot of turmoil in her personal life. Nevertheless, although she doesn’t feel like it, she always smiles at customers when they arrive. Tina.
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  1) A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment is called a. selective interpretation. b. selective analysis. c. perception. d. selective outlook. e. environmental assessment.     2) Yvonne was bothered because many of her co-workers considered her to be lazy. As a result, she began to.
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    51) Ramona sees herself as an effective person who is quite capable, and she generally likes herself. This is an example of a. a self-fulfilling prophesy. b. perception. c. projection. d. core self-evaluation. e. Machiavellianism.     52) Tonya sees herself as a person of many talents, and she likes to be the centre of attention. She is.
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  99) Explain in detail what personality is, what determines one’s personality, and what are some general personality characteristics. Give specific examples of why the personality of employees might be important in organizations.     100) Discuss briefly the seven personality attributes that influence OB, which are presented in your textbook. Give detailed examples.
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    61) SCENARIO 10-5 Johnson Farm Products is expanding its traditional business with farmers to now include home gardeners. You are one of the regional sales managers for the company. This change has not been met with enthusiasm by the company’s salespeople, who have had good long-term relationships with the farmers in.
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    31) SCENARIO 9-1 Your organization is considering the use of teams for decision making. You have read and studied the topic extensively. Now you are trying to inform your manager about the advantages and disadvantages of group decision-making. Referring to SCENARIO 9-1, you should expect to find that an advantage is thata..
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    91) Ethics refers to the moral principles that we consider in order to guide our behaviour when determining if an action is right or wrong. a. True b. False     92) Since organizational citizenship behaviour falls outside one’s job description, there is no need for employees to engage in such behaviours, and no need.
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    41) Stabilizing a change intervention by balancing driving and restraining forces is termed a. unfreezing. b. status quo. c. refreezing. d. consolidation. e. sustainability.     42) To direct behaviour away from the status quo, one can increase the use of a. restraining forces. b. refreezing. c. driving forces. d. consolidation. e. resistance.     43) Kurt Lewin’s model of change is built upon the premise.
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    41) Interacting groups are an effective in a. building group cohesiveness. b. restricting independent thinking. c. generating many ideas. d. coming to an agreement on a solution. e. processing ideas quickly.     42) Which group decision-making technique results in the greatest number of ideas and the most original ideas? a. the interacting group b. the nominal group c. brainstorming d..
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    61) Unions often favour paying people the same wage for a given job, regardless of performance differences, and use seniority as the primary determinant in making layoff decisions. Thus, they would typically favour which of the following ethical decision criteria? a. utilitarianism b. rights criterion c. whistle-blowing d. justice criterion e. social responsibility     62) If you.
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    31) An organizational level challenge that exists in the Canadian workplace includes which of the following? a. developing effective employees b. working with others c. workforce diversity d. job satisfaction e. empowerment     32) Yolanda is committed to making sure that her employees feel empowered when they undertake their daily responsibilities. This means that they a. have been.
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    81) Putting employees in charge of what they do is defined as the “contingency approach.” a. True b. False     82) Luc, a long-time employee of an advertising company, is given the opportunity to develop, price, and implement marketing plans for small businesses. He is also allowed the opportunity to address any complaints and.
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    51) SCENARIO 10-4 Your supervisor has to restructure the jobs within your division, and some of your colleagues are not pleased. One colleague, Don, is concerned that he will not be able to perform the new tasks. Since he is paid by the amount he produces, his pay may be reduced..
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    21) Organizational culture tends to be stronger when a. new employees are people are hired on the basis of their skills, not their values. b. the company is led by its founder. c. senior executives avoid direct contact with lower-level employees. d. the CEO’s messages are general and ambiguous. e. employee turnover is high.     22) Organizational.
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    71) Values are the stable and long-lasting beliefs about what is important. a. True b. False     72) The term dominant refers to the cultural attributes of the leading organization in a particular industry. a. True b. False     73) Selection and promotion policies have typically little impact upon cultural change. a. True b. False     74) Sometimes it is imperative that.
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    41) SCENARIO 1-2 As a long term employee of Challenge Services Inc., headquartered in Canada, you have been transferred to an overseas assignment. This assignment will involve management and decision making in a variety of areas, particularly focusing on the work place and the diversity of individuals who will ultimately be.
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    11) Natasha is often late for work. Her manager, Eleanor, always attributes Natasha’s lateness to Natasha’s laziness and lack of responsibility, and never to unforeseen circumstances like congested traffic. Natasha thinks Eleanor underestimates the traffic problem and overestimates any lack of responsibility that Natasha may have. Eleanor is engaging in.
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    21) Sharon is really upset about her performance evaluation. Ellen, her boss, chastised her for a recent error that she made and failed to acknowledge many of Sharon’s successes, the majority of which occurred three to six months ago. Ellen has exhibited a. anchoring bias. b. confirmation bias. c. availability bias. d. overconfidence bias. e..
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    31) Hiring new employees who, due to race, gender, disability, or other differences, are not like the majority of the organization’s members creates a paradox. Management wants the new employees to accept the organization’s core cultural values. Otherwise, those employees are unlikely to fit in or be accepted. At the.
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    91) Most people have creative potential they can use when confronted with a decision-making problem. a. True b. False     92) Intrinsic task motivation turns creativity potential into actual creative ideas. a. True b. False     93) Creativity can be enhanced with the use of intuition. a. True b. False     94) In business, most decision makers use utilitarianism to guide them. a..
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  101) Describe in detail the rational decision-making model. Use a decision you have recently made or will be making to illustrate the steps in the model. Explain in what situations this model is useful and when it should not be used.         102) Much theory exists with respect to decision making. Many.
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    51) Individuals enter the workplace with a variety of expectations and needs that a. are determined by others. b. are dictated by their financial position. c. lack maturity and insight. d. are unrealistic. e. arise out of their personalities, values, and attitudes.     52) Human Resources and Skills Development Canada (HRSDC) has noted that important skills among.
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    41) Jose is always on time for his job, documents his work daily, and often assists colleagues in their work. Jose’s ________ is a measure of his ________. a. extraversion; cooperativeness b. conscientiousness; reliability c. emotional stability; comfort level with others d. openness to experience; trust of others e. agreeableness; self-confidence     42) Ahmad is a.
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    91) There are specific common personality types for any given country. a. True b. False     92) Ryan is always moving and appears to be impatient. He prefers work to leisure and seems obsessed with numbers. Ryan is probably a Type A. a. True b. False     93) Type B personalities feel no need to display or discuss.
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    61) SCENARIO 1-5 Sheena Black, manager of operations at New Age Manufacturing and Services Inc., is facing new and different challenges in attempting to maintain the company’s manufacturing operations profitably, while at the same time keeping costs down and employees satisfied with their jobs. Over the years, Sheena has developed a.
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  103) Discuss in detail the concept of emotional intelligence and how it relates to employee effectiveness in the workplace. Give specific examples of the support for and opposition to EI in the workplace.         104) Describe in detail the Big Five dimensions of personality and how each one influences workplace behaviour. Give.
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    71) Because targets are not looked at in isolation, the relationship of a target to its background influences perception. a. True b. False     72) People who do not like to work with people of a particular ethnicity are prejudiced. a. True b. False     73) Research suggests that the halo effect is more likely to be extreme.
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    11) Bounded rationality involves identifying and evaluating a(n) ________ number of alternatives and choosing ________ alternative. a. limited; the perfect b. limited; a satisfactory c. unlimited; the perfect d. unlimited; the first e. limited; the first     12) Alison is trying to make a career choice, and she is having difficulty because there are so many.
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    81) The personality trait where an individual is concerned about the ability to gain and use power to reach a desired end result and then uses manipulation to do so, is called locus of control. a. True b. False     82) An adult’s personality is now generally considered to be made up of both.
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  103) Discuss in detail the strengths and weaknesses of group decision-making, including the influences that help and hinder groups in this process. Support your answer by illustrating the various techniques that can be used by groups in the decision-making process.     104) You are an OB consultant who has been hired to.
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    31) When instructors were told that one-third of their trainees had poor skills and little potential, and that two-thirds of their trainees had superior skills and potential, the instructors got better results from the group of “superior” trainees. This was because the instructors expected better performance from the “superior” trainees,.
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    71) Rationality assumes that decision makers are guided by logic alone. a. True b. False     72) Making decisions based on rational thought can be learned. a. True b. False     73) The rational decision-making model assumes that the decision maker can list all possible alternatives. a. True b. False     74) The concept of satisficing is consistent with finding the best.
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    21) The Competing Values Framework recognizes some of the most useful skills needed by individual managers and employees in today’s world. These skills identified by the model include a. skills for achieving sound financial performance. b. skills for developing recognizable corporate responsibility. c. computer and information management skills. d. skills for understanding yourself and.
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  101) Compare and contrast the characteristics and behavioural traits found in Type A and Type B personalities, their application in the workplace, and their relationship to leadership in organizations. Provide specific examples of each whenever possible in your answer.     102) Discuss in detail what are emotions and moods, and why organizations.
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  101) Discuss in detail how organizations manage change using Kotter’s eight-step plan for implementing change and Lewin’s three-step model of the change process. Support your answer with specific examples where possible.     102) Why do people resist change? Describe in detail the individual and organizational sources of resistance to change. Give specific.
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  1) Organizational behaviour is generally defined as a field of study that a. investigates how organizations effectively face competition. b. investigates how individuals, groups, and structure affect and are affected by behaviour within organizations. c. attempts to understand and solve problems regarding individual behaviour on and off the job. d. seeks ways and means.
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    71) The belief that behaviour is caused, rather than random, would be consistent with the systematic approach. a. True b. False     72) In OB, contributions in the area of power are more likely to come from psychologists than from political scientists. a. True b. False     73) Systematic study in OB implies that behaviour is random. a. True b..
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  102) One of the challenges in the Canadian workplace is managing diversity. Managers must address the differences among diverse groups of people. Describe what is meant by diversity in the workplace and then explain how organizations of today must manage and/or accommodate this diversity. Provide examples to support your response.   103).
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  1) Values are a. flexible and adaptable. b. synonymous with attitudes. c. consistent among occupational groups. d. relatively stable and enduring. e. based solely on perception.     2) The desire for a comfortable and prosperous life is a ________ value, while being ambitious, hardworking, and aspiring are ________ values. a. relative; absolute b. instrumental; ethical c. terminal; instrumental d..
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    81) Generation Xers value social recognition and a sense of accomplishment. a. True b. False     82) According to your text, Aboriginal values are often perceived by non-Aboriginal people as an impediment to economic development and organizational effectiveness. a. True b. False     83) Continuance commitment is the obligation an individual feels with regards to continuing with the.
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  103) Describe the factors that illustrate the levels of organizational culture and discuss in detail the functions of organizational culture. Support your answer with specific examples.     104) Discuss the tactics that organizations use to overcome resistance to change. How are some of these tactics related to organizational power and politics? Support.
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    51) According to the three-component model of creativity, individual creativity requires creative-thinking skills, intrinsic task motivation, and a. intuition. b. expertise. c. self-confidence. d. risk aversion. e. tolerance for ambiguity.     52) The ability to use analogies is indicative of a person’s a. expertise. b. intrinsic task motivation. c. intuition. d. intelligence. e. creative-thinking skills.     53) ________ determines the extent to which individuals.
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    11) Rhonda explained to her new recruit that customer service and customer satisfaction were the dominant values of the organization. These values would thus be considered as a. major values. b. core values. c. formalized values. d. exceptional values. e. ethical values.     12) Subcultures can be defined by a. departmental designations. b. the dominant culture. c. the organizational.
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  105) Describe in detail the three-component model of creativity and how it can be used in organizations to enhance creative potential. Give specific examples to support your answers     106) Ethical decision-making in organizations is influenced by several factors. Discuss in detail how the stages of moral development affect individual decision-making. Also.
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    11) SCENARIO 1-1 You are an OB specialist at XYZ University and have been charged with the task of bringing together faculty from different behavioural disciplines to author a new textbook on organizational behaviour. You have faculty from the fields of psychology, sociology, social psychology, anthropology, and political science. The key.
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