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Study Resources (Business Management)

  1) According to your text, the three key elements of motivation are intensity, direction, and a. focus. b. persistence. c. action. d. needs. e. process.     2) Ted is a manager who runs his department “his way” by imposing strict controls on his employees. Ted is likely a ________ manager. a. Theory X b. Theory Z c. laissez-faire d. Theory Y e..
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    81) Goals are most effective when they are easily reached by the employees. a. True b. False     82) Reagan is very dissatisfied with her job and place of work because of the training policy and procedures, which she thinks are unfair. Reagan is experiencing distributive inequity. a. True b. False     83) After the 2005 season ended.
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  102) Explain how groups are different from teams, in detail and with examples. Also explain why teams have become an essential part of the way businesses operate, with specific examples to support your views.     103) Describe in detail the five stages of team/group development. Give specific examples for each stage. Explain.
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  101) Compare and contrast some of the values of the Asian, Aboriginal, francophone, and anglophone cultures. For each culture, explain at least one way in which their values may impact management practices and strategies.     102) Discuss how job satisfaction can impact employee productivity, organizational citizenship behaviour, and customer satisfaction, and how.
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    31) Denis Oil and Gas Ltd. is interested in forming a business partnership with Aboriginal peoples to develop oil and gas on First Nations’ land. Ground rules for developing business partnerships with Aboriginal peoples include a. limiting the involvement of community members. b. modifying management operations to increase the impact on wildlife. c..
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    11) ________ theory is associated with ________ theories, and ________ theory is associated with ________ theories. a. McClelland’s; process; Alderfer’s; needs b. Alderfer’s; process; expectancy; needs c. McClelland’s; needs; expectancy; process d. Maslow’s; needs; Alderfer’s; process e. Herzberg’s; process; equity; needs     12) Samantha has a strong desire to achieve job status and likes to receive.
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  99) Identify and describe the six dimensions of national culture as identified by Geert Hofstede’s research. Provide examples to support your response.     100) Describe in detail the dominant values of each of the main age groups who make up the Canadian workforce, and explain how generational differences impact the workplace. Provide.
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    81) Sometimes coaches are more effective in leading teams than are leaders. a. True b. False     82) Social loafing occurs equally often in teams and in individual work. a. True b. False     83) When people who usually like to work alone are added to a team, there is a direct and immediate increase in team efficiency. a..
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    41) Individuals who compare their job inputs and outcomes with those of others and then respond, so as to eliminate any inequities, are demonstrating a. self-efficacy theory. b. goal-setting theory. c. contingency theory. d. equity theory. e. expectancy theory.     42) Based on equity theory, when employees perceive they are under-rewarded, they a. exert more effort in.
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    61) SCENARIO 5-5 Claude is an executive member of his university’s standing committee on employment equity. Since most members of the committee live in different cities, they use teleconferencing, videoconferencing, and email to conduct their meetings. Referring to SCENARIO 5-5, one advantage associated with such an arrangement is a. decreased efficiency. b. fewer.
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  106) Organizations are challenged to create motivating jobs in order to recruit and retain skilled and committed employees. Discuss in detail the factors involved in creating motivating jobs giving specific examples where possible.       107) Does money motivate? Present both sides of the argument with clear and precise reasons, using the knowledge.
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    91) When management chooses to use its formal authority to resolve a conflict, and then communicates its desires to the parties involved, management is using authoritative command as the conflict-resolution technique. a. True b. False     92) Balancing concern for oneself with concern for the other party in order to reach a solution is.
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    21) Temporary groups that have long periods of inertia interspersed with brief revolutionary changes brought about because of the team members’ attention to deadlines follow the a. spontaneous-team model. b. punctuated-equilibrium model. c. five-stage model. d. sports-team model. e. virtual-team model.     22) You are putting together a group that will work together on a permanent.
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  104) Management by objectives is a widely popular management concept and a specific way of implementing the goal-setting theory. Discuss the goal-setting theory and its implementation in detail giving examples of how this theory is used to motivate employees in an organization.     105) Describe and discuss equity theory and explain how.
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    21) Monty has often been accused by his boss of only remembering what he wants to remember according to what he finds interesting. This is known as a. communication apprehension. b. selective perception. c. emotions. d. filtering. e. communication overload.     22) Pierre is a good listener, but sometimes he feels overwhelmed and can’t remember anything when.
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    61) Yolanda has a strong belief in herself and feels that she is a competent individual without being arrogant. This is known as a positive a. terminal value. b. core self-evaluation. c. commitment. d. citizenship. e. collectivism.     62) Jessica has worked for her company for 17 years, and although she has been offered another position with.
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    91) Two common ways that employees can express dissatisfaction with their jobs include indulgence and restraint. a. True b. False     92) Voice is an active and constructive response to dissatisfaction. a. True b. False     93) Loyalty is a passive and destructive response to dissatisfaction. a. True b. False     94) Chronic absenteeism is an example of dissatisfaction expressed through neglect. a..
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    31) When working in teams, the ________ suggests that getting past Phase 1, moving on to Phase 2, and then finally completing the task is a realistic sequence when describing group performance. a. five-stage model b. punctuated-equilibrium model c. sports-team model d. virtual-team model e. spontaneous-team model     32) Ellen’s team is functioning effectively. In her opinion,.
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    51) Henry is dissatisfied with his job but believes his supervisor is a good man who will do the right thing. Henry has decided that if he just waits, conditions will improve. Henry’s approach to this problem is termed a. exit. b. voice. c. loyalty. d. neglect. e. agreeableness.     52) SCENARIO 3-1 Employees at Pony Express.
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  108) Discuss in detail the importance of team leadership and how leaders must focus on building trust among team members. What types of roles could team leaders take on to help a team function effectively? Give specific examples to support your answer.     109) Describe the characteristics of an effective team and.
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    71) Theory X managers believe all people are motivated by extrinsic factors. a. True b. False     72) Research suggests that individuals with a high need to achieve prefer, and will be motivated by, jobs where there is personal responsibility, feedback, and an intermediate degree of risk. a. True b. False     73) In contrast to the hierarchy.
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    71) The feedback loop assists in the filtering process. a. True b. False     72) Selective perception refers to the sender manipulating information so that it will be seen more favourably by the receiver. a. True b. False     73) How organizations communicate with their employees plays an important role in whether the employees actually hear the message. a..
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    61) SCENARIO 6-4 Labour and management at DJ Trucking Ltd. cannot agree upon a contract for the truck drivers. Each side contends that they are bargaining fairly, but no agreement appears to be possible. Referring to SCENARIO 6-4, which of the following is a characteristic of distributive bargaining?a. a win-win solution b. a.
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    51) Ron is motivated by the freedom to select the tasks that he will take on and approach them in the way he sees fit. This freedom increases Ron’s ________ motivation. a. extrinsic b. expectant c. valence d. intrinsic e. cognitive     52) Alfie Kohn supports ________, and proposes that employees are actually punished by rewards. Kohn.
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  104) Your supervisor has asked you to assess the effectiveness of all the divisional teams working within the organization. First, identify the key actions that can make a team ineffective. Then, identify the actions a manager or leader could take in order to ensure that trust and cohesiveness develop within.
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    91) One disadvantage of skill-based pay is that employees may not be able to learn some skills, and will thus feel demoted. a. True b. False     92) Piece-rate plans are always based on group productivity. a. True b. False     93) Gainsharing’s popularity seems to be narrowly focused among large unionized manufacturing companies. a. True b. False     94) ESOPs are.
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    21) McClelland’s need for achievement best approximates Maslow’s need for a. self-efficacy. b. self-actualization. c. growth. d. goals. e. exceptional status.     22) Martha has been asked by her manager to carry out a complicated task for which she does not have the skills and knowledge. Her manager says there is not time to send her for.
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    11) Face-to-face communication a. scores highest in terms of channel richness. b. provides for a minimum amount of information to be transmitted. c. delays feedback. d. offers minimal information cues. e. provides the poorest quality of information and meaning.     12) SCENARIO 6-1 Mackenzie, a sales representative for Alliance Ltd., is having trouble explaining the benefits of his.
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    71) Dignity of human life, autonomy, loyalty, and fairness are four of the magnificent seven moral principles that Kent Hodgson identified as necessary when making decisions about behaviour. a. True b. False     72) Using findings from Hofstede’s research on cultural values, organizations in a society high in uncertainty avoidance are likely to have.
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    41) Factors such as freedom and autonomy as well as the opportunity to use a variety of skills relate to a team’s a. process. b. development. c. cohesiveness. d. work design. e. efficacy.     42) Whenever his team was experiencing some conflict while making a tough decision, Kevin often resorted to using ________ as an effective way.
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    31) The rewards–personal goals relationship in expectancy theory would be enhanced if a. employees were given a choice of rewards. b. employees valued the reward. c. the organization offered more rewards. d. the rewards were distributed more frequently. e. the rewards were fair.     32) Jenny is supervising Mildred, a data-entry clerk, who is currently performing at.
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    41) Hans, who works for small manufacturing business, has been instrumental in gathering support and leading the union drive at his place of work. According to the “exit-voice-loyalty-neglect” model, Hans’ decision and actions to unionize would be an example of a. exit. b. voice. c. disloyalty. d. neglect. e. passive action.     42) Natalie has been.
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    11) If given a choice, Li prefers to work in groups rather than by herself. This relates to the concept of a. power distance. b. collectivism. c. uncertainty avoidance. d. assertiveness. e. performance orientation.     a. self-actualization. b. loyalty. c. honesty. d. humane orientation. e. dignity.     13) The extent to which members of a society accept the fact that power in institutions.
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    51) Jane, a team member, says, “Building on Antonia’s idea, I think we could . . .” Jane is fulfilling the ________ role in the team. a. initiating b. consensus testing c. encouraging d. elaborating e. harmonizing     52) Maya asked her team, “are we ready to make a decision on this?” Maya is taking on the.
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  102) Most organizations operate with and rely on electronic communications. Discuss in detail the various types of electronic communication tools commonly used by companies. Give examples of situations where these tools are useful and those where they might present problems.       103) What is conflict? Explain the different types of conflict. Is.
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    51) The conflict-handling strategy that emphasizes “splitting the difference” is called a. avoiding. b. problem solving. c. yielding. d. compromising. e. forcing.     52) Ed is considered to be a “good boss” by his staff mostly because they know that if they complain loudly enough to him about something, he will give them everything that they want.
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  104) Your book presents five conflict-handling strategies. Describe each strategy in detail. What types of situations would be suitable for each strategy? Give examples of situations for each strategy.     105) What is negotiation and why is it important to understand negotiation tactics in business environments? Explain the five-step negotiation process, giving.
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  1) A team is a. any group of people working together. b. a number of people working together toward and accountable for a common goal. c. people, like factory workers, who perform the same tasks. d. a group of people with a common relationship. e. members of the same department.     2) Joe was waiting patiently for.
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  100) Using the concept of channel richness, describe the type of messages best conveyed by face-to-face communications, email, and a company bulletin board in organizations. Give specific examples/instances where each type of channel would be most suitable.     101) Describe in detail at least five barriers to effective communication within organizations and.
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    81) What is considered proper physical distance between people is universal. a. True b. False     82) Organizational boundaries become less relevant as a result of electronic communication. a. True b. False     83) Cognitive conflict can actually lead to better decisions because more alternatives are being generated, which leads employees to feel that they have ownership of.
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    21) According to the Hofstede’s research, ________ scored high on the individualism dimension. a. Colombia b. Australia c. Thailand d. Portugal e. China     22) According to Hofstede’s research, societies that score low on _____________ are risk takers. a. long-term orientation b. masculinity c. uncertainty avoidance d. restraint e. power distance     23) Research shows that Baby Boomers, who are one of.
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    61) Research on employee stock ownership plans indicates that they a. tend to increase employee satisfaction. b. tend to reduce base salaries. c. tend to reduce stress related to job stability. d. keep performance levels steady. e. tend to reduce innovative growth.     62) Organizations trying to build a strong team will want to incorporate group-based performance.
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    41) Whenever Irene has a disagreement with a co-worker, it isn’t long before she launches a personal attack on the other person. When she does this, she is engaging in ________ conflict. a. effective b. cognitive c. functional d. affective e. cross-cultural     42) Tim was usually very vocal at staff meetings. It was true that he.
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    11) The question “What do others expect of me?” relates to the ________ stage of team development. a. forming b. norming c. storming d. performing e. adjourning     12) At what stage of team development do members “test the waters” to determine what types of behaviours are acceptable? a. forming b. norming c. storming d. performing e. adjourning     13) In this stage, group.
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    91) Conflict in teams is always destructive. a. True b. False     92) Evidence indicates that teams (such as self-managed teams) do not always need a leader. a. True b. False     93) Team conflict can be reduced by developing multiple alternatives on issues. a. True b. False     94) When her team experienced conflict while making a tough decision, Carrie often.
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  101) What is motivation? Describe in detail the managerial concepts of motivation explaining how intrinsic and extrinsic motivators relate to motivation in general and McGregor’s two views of human beings in particular.     102) Describe, compare, and contrast ERG theory and Maslow’s hierarchy of needs. Give specific examples to illustrate your answer..
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    1) Terrance is reviewing his company’s policy on environmental responsibility in preparation for a meeting. He is engaging in ________ a message. a. encoding b. decoding c. filtering d. forcing e. distributing     2) Who of the following is encoding a message? a. Marta, who is writing a technical report b. Hillary, who is hearing a rumour on the.
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