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Study Resources (Business Management)

  311.The organizational structure of the U.S. Army's 1st Infantry Division provides for direct two-way lines of responsibility, authority, and communication running from the top to the bottom. Additionally, each person in the division reports to only one superior. The 1st Infantry Division is clearly an example of a(n):A. matrix organization.B. functional organization.C. line.
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  211.An informal organization can be a valuable asset to managers attempting to create an environment of harmony among workers and establish the corporate culture. 212.The informal organization appears as dashed lines on a firm's organizational chart. 213.The informal organization is best suited for decision making on big issues. 214.The key people in a.
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  71.Companies that employ lean manufacturing and flexible manufacturing produce better quality products, but have costlier production lines. 72.When a company has the ability to produce the same amount of goods with only half the floor space and half the labor that it used in the past, the firm is practicing flexible.
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  51.A bureaucracy is designed to be customer focused. 52.Bureaucratic organizations are structured to empower employees and please customers. 53.A bureaucratic style of organization is slow when responding to change. 54.Empowerment works only when employees are given the proper training and resources to respond. 55.The basic idea behind the organization design of Fayol and Weber.
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  11.Companies such as IBM prefer to stay the course and continue to compete by selling products instead of services. 12.Since U.S. manufacturing competes on price throughout the world, innovation plays a very small part in the U.S. economy. 13.U.S. businesses are known for their creativity and their ability to implement change. 14.The main.
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  121.The primary characteristic of a just-in-time inventory system is that suppliers deliver parts and materials right at the time that the buyer is going to use them in the production process. 122.The concept: "Just-In-Time" (JIT) works well if a company works with lots of suppliers. It also helps avoid the breakdowns.
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  101.Departmentalizing by customer group has proven ineffective. 102.If there are several steps in getting the product to its final state, the company may choose to departmentalize by process. 103.Some companies have created hybrid versions of departmentalization, where they combine two or more traditional ways of departmentalizing. 104.When management structures the organization, it clarifies.
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  365.Explain the difference between a firm's formal organization and its informal organization. Why are both types of organization important to managers? Multiple Choice Questions   Mini-CaseAngelica Canizales is the CEO of Mucho Dinero Enterprises. Sales have declined for four consecutive years and the firm's accountants have reported net losses in each of.
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  261.The management at Patriot Mills works hard to ensure that no one in its organization has more than one boss and all workers are treated with fairness and respect. Additionally, the firm divides the work into areas of specialization so that everyone knows to whom they should report. The management.
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  131.Staff personnel perform functions such as production and sales that contribute directly to the primary goals of the organization. 132.In a line-and-staff organization, staff positions are temporary jobs to train new line managers. 133.While staff personnel have the authority to make policy decisions, line personnel have the authority to advise and make.
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  61.One way to compete with cheap labor is to use robots. 62.Lean manufacturing is a strategy of producing standardized products that have no frills or extra features in order to keep prices low. 63.Companies that achieve lean manufacturing use less of everything (raw materials, labor, etc.) to produce the same amount of.
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True / False Questions  1.Currently, manufacturing accounts for only around 70% of U.S. GDP. 2.The recent recession greatly affected the state of manufacturing in the U.S., resulting in a slow down in production and the loss of jobs. 3.The Green Movement has had a large affect on the service industry, but only a.
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  231.As your good friend ponders putting some structure to his/her graphic design business idea, which of the following do you not advise him/her to do?A. Prepare the non-changeable marketing plan for the next three years, including marketing analysis and marketing strategyB. List the work that needs to be done such as 1).
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  41.The value added by the creation of finished goods and services from inputs is called ownership utility. 42.Process manufacturing refers to combining components and raw materials to make a product. 43.Process manufacturing physically or chemically alters materials to create finished goods. 44.An assembly process involves physically or chemically manipulating raw materials to create.
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  331.In today's competitive environment, cost containment is extremely important to survival. Which of the following increases efficiency in the production and distribution of goods?A. Personal computersB. Real time dataC. Assembly linesD. Self-managed teams 332.Which of the following statements best describes the evolution of organization design?A. Companies have evolved to cross-functional teams because line models and line.
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  281.Organizations that require consistent production standards to help create a high quality public image would tend to favor:A. centralized authority.B. an inverted organization.C. a high level of employee empowerment.D. flat organizational structures. 282.Today's preference to flat vs. tall organization structures is mainly due to a flat organization's ability to:A. encourage esprit de corps among employees in.
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  351.In open organizations the informal organization can be:A. a hindrance to effective management.B. an asset that promotes harmony among workers.C. a roadblock to the corporate culture.D. part of the formal organization. 352.The ___________ is the nerve center of the informal organization.A. organizational databaseB. intranetC. grapevineD. company newsletter 353.The informal organization of a business is probably best suited to:A. give workers a.
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  271.An organization that consists of many layers of management is referred to as a(n) ____________ organization.A. flatB. wideC. tallD. deep 272.The ________ an organization's structure, the ________ the span of control.A. flatter; widerB. flatter; narrowerC. taller; widerD. taller; flatter 273.An organization with only a few layers of management is known as a(n):A. tall organization.B. flat organization.C. leveraged organization.D. coordinated organization. 274.In recent years, large organizations.
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  161.Joel, an employee of the engineering department, was temporarily assigned to work with specialists from other departments to develop a new product. Upon completion of this project, Joel returned to his position in the engineering department. This arrangement illustrates the use of a cross-functional team. 162.Alleta Publishing Company, Inc. is considering.
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  71.The degree to which an organization allows lower level managers to make decisions determines the degree of decentralization. 72.An advantage of decentralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions. 73.Centralized authority provides for the delegation of authority to employees who are then.
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  81.Managers near the top of an organization have the broadest span of control. 82.The more complex the job, the narrower the span of control. 83.When employees are self-managed, a company can implement a wider span of control. 84.Improvements in information technology have permitted companies to increase their span of control. 85.A tall organization structure.
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  251.If companies follow the theories of Fayol and Weber, which of the following scenarios is likely to result?A. Organization design will be benefit by the emergence of quick decision-makingB. Organization design will eliminate systems of hierarchy and chains of command due to their hindrance of esprit de corpsC. Organizations that grow will develop.
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  51.One of the reasons mass production techniques lost favor is that, despite their ability to keep costs relatively low, mass production lacks flexibility. 52.The ability to integrate computers into the design and manufacture of products has had the greatest impact on production techniques in recent years. 53.CAD/CAM has made it possible to.
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  171.A virtual corporation refers to a permanent network of firms linked by high-tech communication systems. 172.A virtual corporation is a networked organization made up of replaceable firms that join the network and leave it as needed. 173.Benchmarking requires organizations to compare each organizational function against the best in the world. 174.Competitive benchmarking rates.
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  121.Jackie works in the finance department, at the home office of a large retailer. Her main responsibility is to watch department expenditures and find ways to cut costs whenever possible. Tim, the marketing director for the same company shares information with Jackie only when necessary. He finds her inflexible, and.
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  321.The process of rating an organization's practices, processes, and products against the best of the world is known as:A. webworking.B. outsourcing.C. benchmarking.D. core competencies. 322.Which of the following describes the activity of a firm that assigns specific functions, such as accounting or legal work, to other organizations rather than performing these functions themselves?A. Functional sharingB. OutsourcingC. BenchmarkingD. Virtual distribution 323._____________.
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  31.Manufacturing companies are concerned with production management, while service companies are concerned with operations management. 32.An important strategy in operations management is using technology to anticipate customer needs. In the hotel industry, this is known as guest-recognition services. 33.Operations management transforms resources into goods and services, such as a landscape company that.
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  151.By structuring the company with cross-functional teams, there is a greater chance that a business is more responsive to social trends affecting customer preferences. 152.A matrix team for an aerospace company may consist of a project manager, a finance expert, a marketing specialist, a member of production, and two design engineers. 153.It.
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  201.Organizations with positive images for performing exceptional service to customers are usually friendly places to work, as well. 202.Organizational culture can produce either a positive or negative impact on an organization. 203.The very best organizations have cultures that emphasize service to others, especially customers. 204.Organizational culture refers to the widely shared values within.
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  141.Matrix organization structures provide for more efficient use of organizational resources. 142.A recent trend in organization models is the development of cross-functional, self-managed teams of employees who work together on a long-term basis. 143.Cross-functional self-managed teams are groups of employees empowered to work with suppliers and customers to develop new products and.
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  341.In 2011, CNN reported that NCR (National Cash Register Company) had hired 500 workers to build ATM machines and self-service check-out counters at a plant in Columbus, GA, with plans to hire several hundred more employees by 2014. In the past, these machines were built in Hungary, China, and Brazil. .
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  111.Materials requirement planning relies on the firm's balance sheet to make sure that the right quantities of finished goods are produced. 112.One limitation of materials requirement planning (MRP) is that it is not a computer-based approach. 113.Enterprise resource planning (ERP) is simpler and less sophisticated than manufacturing resource planning (MRP). 114.Enterprise resource planning.
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  91.Operations management planning is concerned with finding the ideal location for a business and also with materials requirement planning. It leaves decisions about purchasing and inventory control to marketing. 92.When it comes to location decisions, labor costs are no longer an important consideration for most manufacturing firms. 93.The Internet is a very.
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  Multiple Choice Questions 221.Organizing a business begins with:A. acquiring the necessary resources.B. choosing the best qualified employees.C. developing an efficient plan of action.D. determining the work to be done. 222.Dividing the required work among a group of employees is called:A. departmentalization.B. delegation of responsibility.C. division of labor.D. separation of control. 223.Dividing tasks into smaller jobs is called:A. job enrichment.B. job specialization.C. departmentalization.D. division of.
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  301.Matrix organizational structures were first developed in:A. Japan.B. the aerospace industry.C. the dot com Internet industry.D. the chemicals industry. 302.Which of the following was created as a solution to the temporary nature of the matrix structure?A. Line organizationsB. Cross-functional self-managed teamsC. Line-and-staff organizationsD. Network organizations 303.Which of the following describes a group of employees from different departments working together on.
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  21.Operations management involves inventory management, quality control, and production scheduling. 22.Manufacturing firms focus exclusively on the production of goods and allow other firms to provide services. 23.In recent years, operations management has become more focused on providing services, because that is where the growth and profit potential is greatest. 24.Operations management in service.
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  111.Businesses seldom create separate departments to serve customers with different needs. 112.Rise ‘n Shine Bakeries is a nationwide bakery that has plants located throughout the United States. Top management at Rise ‘n Shine believes that customers in different regions have different tastes. It also recognizes that its bakeries face more intense.
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  21.The driving force behind the change in business organizations is the change in consumer expectations. 22.Henri Fayol and Max Weber are best known for their contributions to accounting theory. 23.Fayol's principle of the division of labor says that functions should be divided into areas of specialization such as production, marketing, and finance. 24.One.
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  31.Max Weber's principles of organization were similar to those of Henri Fayol. 32.Weber believed that large organizations required everyone to follow the established rules and guidelines precisely. 33.Weber was critical of bureaucrats because he felt they undermined the efficiency of the organization. 34.Weber had a great deal of faith in managers. He was.
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  81.The Cooldaze Ice Company compresses carbon dioxide and cools it to a very low temperature to make dry ice. The method used by Cooldaze is an example of process manufacturing. 82.Featured Furnishings is a company that specializes in producing custom-made furniture. A continuous production process would be the most efficient way.
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  91.The traditional way to departmentalize an organization is by geographical area served. 92.Departmentalization by function allows employees opportunity to further develop their skills. 93.Departmentalization by function typically increases the cost of doing business. 94.Departmentalization by function groups employees based on similar skills, expertise, or resource use. 95.An advantage of departmentalization is "groupthink". 96.Organizations that utilize.
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  291.As a response to a rapidly changing marketplace, Idea Electronics found it necessary to reorganize, including a significant downsize of its middle management. This action will likely result in ___________.A. acquiring additional firmsB. flattening the organization and empowering employees, allowing them to get closer to the customerC. increasing the size of its traditional.
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  241.In Weber's view of a bureaucratic organization, the organization demanded:A. a spirit of pride and loyalty among the workers.B. cross-functional teams.C. clearly established rules and guidelines that were to be precisely followed.D. self-managed teams. 242.The line of authority that moves from the top of a hierarchy to the lowest level is called the:A. chain of logic.B. chain.
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  191.Once a company has restructured a firm to be more competitive in today's market, it alleviates the need to scan the external environment. 192.The virtual corporation does all its business online with partners considered a permanent part of the network. 193.The Social Media in Business box titled, “When Twitter and Facebook Are.
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  101.Facility layout is the function of operations management that considers the physical arrangement of resources (including people) in the production process. 102.For service intensive businesses, facility layout is usually designed to centralize the decision-making process. 103.Telecommuting has diminished in popularity as a strategy for linking employees with work. 104.The production of a bridge,.
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  41.Max Weber believed that promotion should be based solely on seniority. 42.The design of a bureaucratic organization assumes a well-educated workforce. 43.An organizational hierarchy establishes one person at the top of an organization. 44.A chain of command is a line of authority that moves from the lowest level of the hierarchy to the.
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  181.Restructuring involves the redesign of an organization to be more responsive to customers. 182.To better serve customers, many firms are restructuring to empower front-line employees. 183.New technology such as the Internet has opened up opportunities for firms to sell to new markets. 184.Digital natives, those who grew-up with the Internet are an important.
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