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Study Resources (Business Management)

  231.Julie has worked for the Healthy Bread Company for several years. Recently, management recognized her as one of the company's best employees. Her co-workers respect and admire her, and she feels good about herself. According to Maslow, the type of needs that are likely to motivate Julie in the future.
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  191.Frank and Lillian Gilbreth developed the principle of ___________, which said that every job could be broken down into a series of elementary motions. A. motion economyB. marginal productivityC. division of laborD. micro-motion analysis 192.______________ was the dominant strategy for improving worker productivity during the early 1900s. A. Management by objectiveB. Scientific managementC. Social DarwinismD. Job enrichment 193.A basic idea of ___________.
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  241.Mountain High Custom Bikes, Inc., recently streamlined processes in the assembly plant.  Its new computer system sends orders directly to the assembly floor, and also delivers the right parts to the same location within five minutes of the time the order reaches the assembler.  There is no paper used in.
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  221.In Maslow's hierarchy, __________ needs refer to the desire to reach one's fullest potential. A. socialB. esteemC. egoisticD. self-actualization 222.The need __________ would be classified as a social need. A. to reach one's full potentialB. to feel safe and secure from unexpected threatsC. for recognition and self-respectD. to feel accepted and loved 223.Maslow placed _________ needs at the highest level of his.
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  181.As indicated in the Spotlight on Small Business box, "Small Incentives Can Be Big Motivators", it is difficult if not impossible for small businesses to take the time to motivate their employees with open communication and/or by providing jobs with broad responsibilities due to the fact that the labor force.
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  131.Using job enrichment strategy, management can contribute to improved motivation and worker performance by primarily increasing employee pay. 132.Feedback enhances worker motivation by giving employees a feeling of achievement and recognition. 133.Task identity refers to the degree to which a job has a substantial impact on the lives or work of others.
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  141.ISO 14000 is a new set of product quality standards that has replaced the old ISO 9000 standards. 142.The European Union demands that all firms that want to do business with its member nations must satisfy ISO 9000 standards. 143.ISO 14000 is a collection of the best practices for managing an organization's.
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  31.Harrison is a manager at the local post office. He wants to find ways to improve worker motivation, and has read about the Hawthorne studies conducted by Elton Mayo and his colleagues. He believes these studies offer important insights into what motivates employees. Harrison is not likely to support the.
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  91.Peter Drucker made an important distinction when he stated that managers do not motivate employees, but employees motivate themselves. 92.Management by objectives (MBO) is a goal setting theory model that sets goals by getting all employees active in the goal formulation process, committing employees to meeting the goals, and then monitoring.
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  271.With the __________ inventory control system, producers hold only the amount of materials and parts that they need for a short period of time - sometimes just a few hours. A. ABCB. first-in, first-outC. just-in-time (JIT)D. maximum 272.To reduce the cost of holding too much inventory, many companies have implemented: A. ABC inventory management.B. first-in, last-out inventory control.C. just-in-time inventory.
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  311.Becca works as a new product development engineer for a company that makes solar panels for residential and commercial purposes. Her company uses PERT network software for all development projects. As she nears the final month of her timeline for completing a new panel, Becca will focus on those activities.
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  291.In a just-in-time inventory system, suppliers: A. deliver materials and parts in large quantities only a few times a year.B. enjoy much lower delivery costs.C. have a great deal of flexibility in determining when to make deliveries.D. become more like a department in the producing firm rather than a separate business. 292.A firm would be most.
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  151.When asked why they change jobs, over 80% of those surveyed said they usually leave one job for another in order to gain more job responsibility and a more senior role. 152.Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and.
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  261.Theory ___ managers see employees as having a general dislike for work and an unwillingness to accept responsibility. A. AB. XC. YD. Z 262.Theory ____ assumes that the average person likes work, and has a relatively high degree of imagination and creativity. A. AB. AlphaC. XD. Y 263.Theory Y managers prefer: A. to closely supervise their employees.B. micro-management and a strong degree of control over.
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  111.The best strategy to deal with a perceived inequity in the compensation of different employees is to require that salaries and other forms of compensation are kept secret. 112.For management by objectives to be successful, employees must be willing to accept the objectives set by top management without question and without.
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  251.According to Herzberg's views, which of the following strategies would be most likely to result in a higher level of worker motivation? A. Improvements in the physical working conditionsB. Providing clear and fair work rules and policiesC. Making the work itself more interesting and challengingD. Using time-motion studies to find the most efficient techniques for.
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  221.______________ means tailoring products to meet the needs of a large number of individual customers. A. Mass customizationB. Mass productionC. Competing in timeD. Feedback response production 222.Which of the following statements describes past processes that existed in manufacturing that negatively affected a firm's competitive advantage? A. Companies tended to produce a large quantity of the same product at.
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  41.In Maslow's hierarchy, self-actualization needs are those needs associated with basic survival, such as the need for food and shelter. 42.In Maslow's view, social needs include the need to feel loved and accepted. 43.Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention.
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  281.Which of the following is an important part of operations management? A. Determining the best means of financing the firm's operationsB. Developing the best advertising strategy to promote a firm's productsC. Deciding whether to pay a dividend to the firm's stockholdersD. Choosing the best location for a firm's facilities 282.Which of the following statements best describes.
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  121.Jill operates her own small business and is a strong advocate of equity theory. Because of her acceptance of this theory, Jill is likely to try to assure employees that they are compensated in a way that reflects their efforts and contributions relative to those of other employees. 122.As a human.
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  51.The late famous broadcast journalist Walter Cronkite said that one of his regrets in life was not actively participating in the space program as an astronaut. Back in the 1980's, he was selected as a candidate to be the first journalist to fly into space, but NASA decided to take.
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  271.Which of the following is a characteristic of Type A management? A. lifetime employmentB. slow evaluation and promotionC. non-specialized career pathD. individual decision-making 272.An important criterion that helps to determine the type of management style [Type A, J, or Z] that works best for firms is: A. the education level of the workforce.B. the marital and family status of.
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  201.Wally Tormach is a professional house painter. During busy periods, he often hires college students as helpers on his jobs. Wally tells his helpers that he has determined the most efficient way to paint a house and he expects them to follow his instructions exactly. Wally's approach is consistent with.
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  251.Firms that have a goal of ____________ tend to locate facilities near major highways, ports, rail lines and airports. A. reducing time to marketB. using ERP techniquesC. replacing labor with machineryD. switching to a more service-oriented product mix 252.Contemporary producers and their suppliers, A. locate in areas where they can share the same labor.B. know that it is not.
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  71.Theory Y managers assume that most people are capable of using a relatively high degree of imagination and creativity to solve problems. 72.Theory Y managers assume that the main factor that motivates most employees is the desire to earn more money. 73.Theory Y managers are likely to use empowerment to motivate employees. 74.Theory.
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  161.David is the president and chief executive officer of Baxter National Bank. He wants to encourage more open two-way communication among the bank's employees and managers. One of the most important things David can do to achieve this goal is to become a good listener. 162.During the first year at the.
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  81.In the view of William Ouchi, managers of U.S. firms would have a smooth transition when implementing the management styles employed by Type J managers. 82.The best way for U.S. firms to become more competitive is to adopt the Type J approach to management. 83.Recent economic events and demographic trends in Japan.
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  131.Statistical quality control (SQC) is the process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning of the production process. 132.Statistical process control (SPC) is the process of taking statistical samples of product components at.
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  211.Most new manufacturing facilities use: A. continuous processes.B. intermittent processes.C. traditional processes.D. synthetic processes. 212.In the past, the idea behind mass production was to: A. produce goods of the highest possible quality.B. give producers the maximum flexibility to respond to customer preferences.C. make large quantities of a limited variety of products at very low cost.D. give workers more control over their.
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  231.Wild Bill's Cap Emporium offers to produce hats and caps according to customers' requests. Wild Bill's utilizes a(n): A. analytic system.B. just-in-time system.C. intermittent process.D. continuous process. 232.The National Bicycle Company of Japan makes 18 bicycle models in more than 2 million combinations, with each combination designed to fit the needs of a specific customer. The.
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  261.In manufacturing, a __________ is frequently used in operations that serve different customers' different needs. A. product layoutB. process layoutC. modular layoutD. fixed-position layout 262.An example of a __________ is building a new home on a lot. A. product layoutB. process layoutC. modular layoutD. fixed-position layout 263.The operations planning practice of inputting sales forecasts into computer software that accurately predicts the amount.
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  11.Three elements were basic to Taylor's approach: time, methods, and rules of work. 12.Frank and Lillian Gilbreth developed the principle of motion economy, which said that every job could be broken down into a series of elementary motions. 13.Frederick Taylor's ideas about improving worker productivity attracted a lot of attention at the.
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  171.Most Gen X managers are likely to be flexible and good at collaboration. 172.Members of Generation X tend to be more independent and need less feedback than members of older generations. 173.As a group, Gen Yers tend to be impatient, skeptical and image driven. 174.Members of Generation Y tend to be adaptable, tech.
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  141.Open communication strategies include the removal of physical barriers such as separate offices. 142.As a motivational technique, open communication is enhanced when management provides several opportunities for employees to congregate and share ideas. 143.Special parking areas, dining rooms and rest rooms set aside for executives are barriers to open two-way communication within.
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  21.One of the original objectives of the Hawthorne studies was to determine the degree of lighting needed in the workplace to enable employees to achieve optimum productivity. 22.The original results of the Hawthorne studies proved that employees were much more productive when they worked in well-lit areas than when they worked.
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  320.How has the emphasis of quality control changed in recent years? Describe some of the modern quality control techniques that illustrate this change in emphasis. 321.PERT is a popular control method used by organizations. Explain the purpose of PERT analysis, and describe the steps involved in constructing a PERT network. Your.
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True / False Questions  1.The sense of satisfaction you get when you achieve an important goal is an intrinsic reward. 2.Extrinsic rewards are those that are given to a person by someone else. 3.Since motivation comes from within an individual, there is little that managers can do to help motivate employees. 4.When unhappy employees.
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  101.According to researchers David Nadler and Edward Lawler, managers should set performance standards that are attainable only by the most talented and dedicated employees. 102.According to expectancy theory, employees in a given organization tend to have very similar expectations. 103.Reinforcement theory suggests that employees respond to carrots (rewards) but not to sticks.
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  161.In an effort to improve the quality control process at the Southern Peanut Corporation, management is introducing the importance of the Deming Cycle to employees. This suggests that managers are aware of the need to find potential problems before they occur. 162.Northern States Electric is in the process of trying to.
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  181.In order to determine overall progress on her current project, production manager Michelle Hudson often refers to a bar graph that shows what activities are being worked on, and how much of each task has been completed on a daily basis. Michelle is using a Gantt chart. 182.Reviewing the PERT Network.
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  151.Recent research suggests that the best way to maintain consistently high quality in the production process is to give a group of specialists in a separate quality control department the authority to inspect each product at the end of the production process. 152.Operations managers have learned that quality control is not.
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  211.Which of the following statements about worker motivation is most consistent with the findings of the Hawthorne studies? A. Worker motivation will fall significantly if lighting conditions, temperature, and other elements of the physical environment are not at kept at their optimal levelsB. Employees are more motivated if they feel they are part.
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  301.Superior Supplies' largest customer recently implemented a just-in-time inventory system. As a supplier of materials to this customer, Superior Supplies’ will: A. realize significant freedom in scheduling deliveries.B. likely increase its effort and likely experience higher transportation costs.C. place less emphasis on quality and greater emphasis on quantity.D. need to deliver large quantities at regularly.
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  201.For most service businesses the quality standard has become: A. providing prompt and predictable service.B. providing a competitive level of service at the lowest cost.C. delighting customers by anticipating their needs.D. less important than it is for manufacturing businesses. 202.The Ritz-Carlton hotel offers restaurants with the finest service, elevators that run smoothly, and a front desk.
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  191.Operations management is a specialized area in management that converts resources into: A. services, rather than goods.B. goods, rather than services.C. both goods and services.D. financial data. 192.__________ is the specialized area of management that converts or transforms resources into goods and services. A. Logistics managementB. Resource engineeringC. IntrapreneuringD. Operations management 193.__________ is the creation of goods and services using land, labor,.
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  61.Maslow identified and categorized basic needs that most persons would like to satisfy, while Herzberg's research identified motivators and hygiene factors that inspire employees to fulfill their needs. 62.Herzberg's research identified the key factors that motivate workers, including company policies and administration, wage rates, interpersonal relations with co-workers, and physical environment.
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