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Study Resources (Business Management)

  121.Online training gives employers the ability to provide consistent content that is tailored to specific employee training needs. 122.Vestibule training attempts to precisely duplicate both the methods and conditions of a real world job. 123.Job simulation is used to train astronauts, airline pilots, and ship captains. 124.The strategy of giving managers assignments in.
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  191.The Amabala Corporation is reorganizing to make more extensive use of teams. The company plans to continue paying its workers based on their individual performance. This approach is likely to maximize the success of the team by encouraging all team members to exert their best effort. 192.Employees at the MAX Card.
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  321.Crocker Enterprises conducts thorough background investigations of its prospective employees. The purpose of such investigations is to: A. meet federal reporting guidelines that requires up-to-date work history for each candidate.B. identify those applicants that are most likely to succeed.C. implement the "employment at will" doctrine.D. discover whether the employee has ever worked for a competitor. 322.333. (p. 296) Mallard's.
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  271.A human resource inventory is designed to reveal whether: A. all workers are paid a fair wage.B. the firm has enough land and capital to use with its labor.C. the firm's labor force is technically up-to-date and well trained.D. worker morale is high or low. 272.As part of the HR planning process, the manager begins by.
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  311.A key idea in reinforcement theory is that: A. goals should be set by everyone in an organization.B. managers can use both rewards and punishment to influence employee behavior.C. managers should use the same reinforcement techniques for all employees.D. employees are more likely to obey written instructions than verbal instructions. 312.According to equity theory, which of.
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  91.Because current legal guidelines limit the types of questions that can be asked, completed job application forms contain very little useful information about job candidates. 92.Job applications can ask about educational background and past job experience. 93.Staff members from the human resource department seldom take part in initial screening interviews, but often.
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  81.Advertisements in trade journals, private and public employment agencies, college placement offices, and trade associations are internal sources for recruitment. 82.Temporary help services, job fairs and the Internet are external sources for recruitment. 83.According to the Spotlight on Small Business box in Chapter 11, small businesses have an advantage over large businesses.
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  361.As a group, Millennials tend to be: A. older and more mature than Gen Xers.B. less interested in technology than Baby Boomers.C. inefficient, easily bored, and uncommitted.D. adaptable, tolerant, and tech savvy. 362.Even across generations, motivation is likely to: A. remain a mystery because researchers cannot quite pinpoint where it comes from.B. come from the job itself.C. develop within employees.
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  21.Elise is the manager in the finance department for a company that competes in a service industry. If her company is like most contemporary firms, Elise will leave almost all aspects of human resource functions to specialists in the human resource department. 22.Last year Adam lost his job as a skilled.
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  Essay Questions  378.Describe the contributions of scientific management to improving worker productivity. What are some of the limitations of this approach? 379.Why did the results of the studies conducted at the Hawthorne plant surprise Elton Mayo and his fellow researchers? How did these results change the direction of management research?     .
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  261.As new parents, Sean and Lindsey applied for family medical leave to care for their new infant son. According to U.S. law, Sean and Lindsey: A. are not paid during the 12-week period that each elects to take.B. are each paid as a half-time employee during the 12-week leave period.C. must each take the.
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  241.The _______________ was created by the Civil Rights Act of 1964, and has since become a formidable regulatory force in the administration of human resource management. A. National Labor Relations BoardB. AFL-CIOC. Equal Employment Opportunity CommissionD. Affirmative Action Transition Commission 242.Probably the most controversial program enforced by the Equal Employment Opportunity Commission concerns: A. mandatory retirement.B. affirmative action.C. equal pay.
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  51.One purpose of a human resource inventory is to determine whether the labor force is technically up-to-date and well trained. 52.The result of a job analysis is a written document called a human resource inventory. 53.When you collect information about a particular job title, including how the job is performed and what.
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  101.Part-time workers, seasonal workers and independent contractors are all examples of contingent workers. 102.The most common reason for hiring contingent workers is that they improve worker morale. 103.Though temporary workers are employed in most sectors of the economy, almost none have been hired to fill manufacturing jobs. 104.An increasing number of contingent workers.
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  181.According to the Reaching Beyond Our Borders box in Chapter 11, human resource managers will be able to count on the superiority of American business practices as they help manage a global workforce. 182.One objective of a carefully managed compensation plan is to keep labor costs low. In order to achieve.
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  231.__________ workers have a higher skill level than their current job requires. A. Structurally unemployedB. Frictionally unemployedC. ContingentD. Underemployed 232.The changes in the American business system that have had the most dramatic impact on the workings of the free enterprise system are the changes in: A. the labor force.B. technology.C. financial regulations.D. consumer behavior. 233.In coming years, high tech growth areas such.
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  141.Jim Marlowe currently holds the position of assistant manager in his firm's credit department. He works closely with a more experienced manager to learn how to perform all of the functions involved in credit management. Jim believes he will soon be experienced enough to take over a senior position in.
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  341.Selected employees who work as assistants to higher-level managers and participate in managerial functions are given such titles as: A. second in commandB. benefactorC. underwriter in processD. understudy or undersecretary 342.Which of the following statements describes the relationship between employee training and employee development? A. They are just two names for the same thing.B. Training is short-term skills oriented.
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  171.Blue collar and clerical workers are normally paid a salary. 172.In an ongoing study, Jay Schuster concluded that the best way to compensate members of a team is to base each member's pay on her or his individual performance. 173.Skill-based pay is a method of compensating teams in which base pay is.
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  371.Which of the following statements about high-context cultures reflects how managers in this type of culture might operate? A. your personal life would not be of concern to a manager that operates in a high-context cultureB. if you are selling your company's product to another business that has a high-context culture, it is.
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  221.The doctrine of "employment at will" means that employees must be allowed to keep their jobs as long as they are willing and able to perform their required duties. Under this doctrine, employers can only fire or layoff an employee if the firm is in serious financial difficulty or the.
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  41.The Americans with Disabilities Act protects people who are born with physical disabilities, exclusively, but not those who acquire disabilities later in life. 42.The Americans with Disabilities Act protects qualified persons from discriminatory hiring practices, but does not require employers to provide suitable accommodations in the workplace, or opportunities for promotion..
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  201.Job sharing tends to increase absenteeism and tardiness, because part-time workers are not as dedicated and loyal as full-time workers. 202.A disadvantage of job sharing is that it requires a firm to hire, train, motivate, and supervise more employees. 203.Most companies that have tried job sharing have concluded that the extra cost.
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  31.The Civil Rights Act of 1991 gave victims of discrimination the right to seek punitive damages from the firms that discriminated against them. 32.Although the purpose of affirmative action was to "right past wrongs" against minorities, subsequent laws were passed to reverse earlier decisions that required some industries to maintain employment.
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  111.Sun Valley Produce finds it needs more workers during harvest times than at other times of the year. Hiring contingent workers could be an efficient way for Sun Valley to meet its temporary employment needs. 112.Employee training focuses on short-term skills, while employee development focuses on long-term abilities. 113.Besides increasing productivity, a.
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  321.As a manager, Charlene works hard to ensure that employees are treated fairly, yet she still gets feedback that indicates that some employees don't believe she is fair. This problem most likely results from the fact that: A. Charlene doesn't understand that employees are not concerned with equity, only with getting the.
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  211.Central Communications, a company that provides land line, cell phone, Internet, and television services for residential customers experienced poor customer call care ratings with its overseas call center service. As a recent Introduction to Business student, you would suggest that Central implement home-based call agents. This will cost them a.
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  161.When she met with John to discuss his performance appraisal, Regina noted that John had difficulty with managing his time on certain projects. One drawback of a performance appraisal is that it does not allow for feedback during the evaluation process. 162.Mollie Herndon is an office manager at Beaux Neaux Legal.
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  11.One challenge faced by today's human resource managers is the fact that workers overseas often work for lower wages and are subject to fewer laws and regulations. 12.Today's workers tend to be very loyal, as evidenced by declining turnover rates in most industries. 13.Underemployed workers present a challenge for human resources managers..
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  301.Inequity in the workplace is likely to result in: A. arguments between managers and employees.B. higher morale.C. lower productivity and reduced quality.D. greater worker empowerment. 302.Equity judgments are based on: A. quantifiable evidence.B. deductive reasoning.C. statistical extrapolation.D. people's perceptions. 303.A problem with equity judgments is that employees often ________ their own contributions to the success of a business. A. overestimateB. refuse to considerC. do not care.
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  301.Charlie is the director for a small non-profit company that provides jobs for disabled Americans. One of his most time consuming responsibilities is finding companies that are willing to hire his company to perform tasks such as bulk mailings and other small jobs that his employees can do in a.
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  71.Because of the continuous flow of potential employees into the labor market, recruiting usually is the easiest task for a human resource manager to accomplish. 72.Union rules and company policies can make the recruitment process more difficult. 73.When recruiting, human resource managers must attract people who not only have the right skills,.
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  341.The major benefit of open communication in a company setting is: A. a more directed flow of information.B. motivated employees.C. the ability to utilize the technique known as extinction.D. activation vs. passivication. 342.Which of the following practices would fail to result in more open communication? A. provide opportunities such as company picnics and open lunch rooms that promote.
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  251.If your company is selling its products or services to the U.S. government, you should study Human Resource law that pertains to: A. the Better Business Bureau in your local area of operation.B. the limits that the EPA (Environmental Protection Agency) places on the pollutants you can emit in your foreign factories.C. the total.
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  131.Minority groups have made great strides in creating networking associations. For example, Black Enterprise Magazine sponsors networking forums. 132.The U.S. Supreme Court has ruled that women cannot be barred from "men only" clubs where, in the past, business contacts are often made and business activity occurs. 133.Grooming women and minorities for management.
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  291.Which of the following strategies is used by a human resource manager whose goal is to fill an open position from within the company? A. advertise the opportunity for a promotion to current employeesB. seek the assistance of a public employment agenciesC. send the job opening to Monster.comD. utilize the services of a private employment.
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  331.The characteristic of work that is concerned with the amount of direct and clear information employees receive about performance is called: A. linkage.B. feedback.C. autonomy.D. task significance. 332.The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as: A. task significance.B. task redundancy.C. the multiplier effect.D. mutual interdependence. 333.__________.
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  61.Job analysis helps a manager answer the question: "How many workers in my organization have this particular skill"? 62.Essentially, the steps of the human resource plan require the HR professional to (1) take inventory of the type of workers (including the skills of the workers) that the business already has, in.
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  331.A worker who successfully completes an apprenticeship program earns the title: A. master craftsman.B. journeyman.C. senior artisan.D. probationary craftsman. 332.______________ is the easiest kind of training to implement, when the job requires simple tasks and/or repetitive. A. Vestibule trainingB. Job simulationC. On-the-job trainingD. An employee boot camp 333.Shadowing is another term used to refer to ______________. A. job rotationB. vestibule trainingC. role playingD. on-the-job training 334.Computer and robotics.
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  311.Part-time workers, temporary workers, and seasonal workers are defined by the HR department as ____________________. A. ContingentB. Intermediate C. Deliberate D. Incompatible 312.The selection process may include a(n) _______________, where employment is only guaranteed for a specified period of time, until either a permanent offer is extended or the employee is discharged. A. intern periodB. probationary periodC. contingent periodD. action pending.
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  384.List the three generations in the workplace today, and provide at least two characteristics of each generation that affect their motivation. Multiple Choice Questions  Mini-CaseThe first meeting between the new CEO of Idle Time Gaming, Inc., John Noble, and Howie Spradlin, the production manager did not go smoothly. The purpose of the.
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True / False Questions  1.Human resource management is the process of deciding the number and types of people your business needs, and then, recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals. 2.Human resource management is receiving increased attention because the shift from traditional manufacturing industries to service.
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  291.________ means acting as a resource to a subordinate by teaching, guiding and making recommendations, without actively doing any of the subordinate's work. A. CoachingB. AugmentingC. HelpingD. Facilitating 292.According to __________ the amount of effort employees devote to a task depends on their expectations of the outcome. A. scientific management theoryB. the feedback principleC. the linkage effectD. expectancy theory 293.According to Victor.
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  351.Chris is a member of the carpenters' union who recently achieved the classification of journeyman. This means that Chris: A. is a contingent worker.B. passed a written exam, but is still working to learn the basic skills needed to be a carpenter.C. has successfully completed his apprenticeship program.D. is an apprentice and still on the.
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  281.Kandew Electronics requires all employees who work as research specialists in its electrical engineering department to have a minimum of a bachelor's degree in electrical engineering (BSEE). This educational requirement would most likely be stated in the job _________ for this position. A. analysisB. descriptionC. designationD. specification 282.Ben Eisner is a HR manager at Claymont Communications..
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  151.The last step in the performance appraisal process is to discuss the results with the employee. 152.Performance appraisals are very useful for new, inexperienced workers and first-line managers, but have little value for top management. 153.Top level managers can benefit from having their performance evaluated by subordinates. 154.An employment appraisal may include a.
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  382.What is the key idea behind goal-setting theory? How does management by objectives help implement this idea? 383.Explain how managers could motivate employees by using expectancy theory? Create a story/example of expectancy theory at work, incorporating the three questions that according to expectancy theory employees will ask.     .
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