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Study Resources (Business Management)

  371.Unlike a traditional performance appraisal, a 360-degree review: A. is performed by experts from outside the organization.B. provides feedback from all around the employee.C. uses only objective measures of performance.D. compares the performance of each worker to every other worker. 372.Which of the following statements about performance appraisals is the most accurate? A. The most difficult step of.
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  431.A firm would implement a policy of holding exit interviews if it wanted to: A. find out why so many of its good employees were quitting.B. implement a golden handshake policy.C. allow immediate supervisors one more chance to convince retiring workers to stay on the job.D. make sure workers who agreed to telecommute understood their.
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  281.Today, women earn approximately ________ of what men earn, though the disparity varies considerably by profession and the level of education. A. 25%B. 50%C. 80%D. 90% 282.____________ refers to unwelcome sexual advances, requests for sexual favors, and other unsolicited conduct of a sexual nature. A. Sexual harassmentB. Gender biasC. Sexual opportunismD. Sexual coercion 283.Sexual harassment laws: A. apply only to situations in which men.
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  381.Blue-collar and clerical workers who punch a time clock typically are paid a(n): A. commission.B. salary.C. hourly wage.D. piecework rate. 382.The __________ system is a pay system that is based on job tiers, with each tier having a strict pay range. A. SteinerB. GanttC. HayD. Gilbreath 383.The two most common compensation methods for teams are: A. cash bonuses and cashless bonuses.B. skill-based pay and gain-sharing.C. piecework.
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  71.Under an open shop agreement, workers have the option to join or not join a union, if one is present in the workplace. 72.A grievance is a charge by managers that the union is not abiding by the terms of the negotiated labor-management agreement. 73.The sources of many grievances include overtime rules,.
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  31.The four elements of the marketing mix are product, production, price, and predictability. 32.Providing people with a description of a potential new good or service and asking if the idea appeals to them are key parts of the marketing process. 33.Concept testing involves placing a product in a place where consumers will.
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  401.The most likely reason a firm would pay its sales representatives a commission rather than a salary is that it wants to: A. provide sales representatives with a strong incentive to generate more sales for the company.B. keep the pay system as simple as possible.C. be able to deduct the cost of compensating the.
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  21.John L. Lewis broke with the American Federation of Labor (AFL) in 1935 over membership issues and formed a rival group known as the Congress of Industrial Organizations (CIO). 22.The initial objective of the American Federation of Labor (AFL) was to provide union membership to workers in all industries. 23.Today, more than.
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  251.A(n) ___________ occurs when management temporarily closes a business to deny employment to workers. A. lockoutB. secondary boycottC. involuntary strikeD. employment injunction 252.At this time, the largest labor organization in the United States is the: A. Teamsters.B. National Education Association.C. United Automobile Workers.D. Service Employees International Union. 253.Despite a 1938 Supreme Court ruling allowing their use, ___________ were seldom used by management.
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  131.The law protects both women and men from sexual harassment. 132.In 1997, the Supreme Court ruled that same sex harassment is prohibited by sexual harassment laws. 133.Although workers and managers often know that their firm has a policy against sexual harassment, they seldom have a clear understanding of what the policy actually.
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  211.Bob believes that management is treating him unfairly because of his efforts to organize a vote for union representation. Which organization should Bob contact to report his concerns? A. Federal Board of Labor RightsB. National Labor Relations BoardC. Federal Trade CommissionD. Federal Commission on Unfair Labor Practices 212.Which of the following statements about collective bargaining is.
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  41.One goal of the Landrum-Griffin Act was to clean up union corruption. 42.The Norris-LaGuardia Act prohibited courts from issuing injunctions against nonviolent union activities. 43.The National Labor Relations Act gave employees the right to form and join labor organizations and the right to engage in activities such as strikes and boycotts. 44.The Taft-Hartley.
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  41.Unlike advertising, which is part of the promotional component of the marketing mix, personal selling is considered to be part of the distribution function. 42.The last step in the marketing process often includes building a continuing relationship with customers. 43.Marketers are concerned with selling goods and services, and therefore are not involved.
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  81.Mississippi has passed a right-to-work law, which means that union shops are illegal in the state. 82.Winona was recently hired to work at a production plant for Additup Manufacturing. When hired, she was told she must join the union at the plant within 90 days in order to keep her job..
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  315.Union membership has declined in recent years. What has led to this decline and what can unions do to turn this trend around? Multiple Choice Questions  Mini-CaseThe workers at Endrun Corporation are not affiliated with a union. Until recently, the workers felt they were well paid and treated fairly by the company,.
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  11.The Knights of Labor was the first truly national labor organization in the United States. 12.A craft union is an organization of skilled specialists in a particular craft or trade. 13.A union that consists of members who are all skilled specialists in a particular trade is called an industrial guild. 14.The Knights of.
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  101.The Supreme Court ruled in 1938 that employers had the right to hire strikebreakers. 102.A common tactic of management in labor disputes is the use of secondary boycotts. 103.The use of strikebreakers did not become a common management tactic used in labor disputes until the 1980s. 104.Workers who are hired to do the.
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  291.The National Institute of Health estimates that each drug abuser can cost an employer approximately __________ annually. A. $500B. $1,000C. $5,000D. $10,000 292.Which of the following is an effective way to deal with the growing threat of workplace violence? A. Ignore it, as the amount of workplace violence has actually decreased substantially.B. Hire managers with strong interpersonal skills.C. Ask employees.
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  141.Over the next decade costs associated with elder care are likely to have a much smaller impact on businesses than child-care costs. 142.Elder care costs are likely to remain a major issue for businesses for many years. 143.The spread of AIDS within the U.S. has declined in recent years. 144.Alcohol and drug abuse.
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True / False Questions  1.Throughout most of American history, the relationship between managers and employees has been fairly smooth. 2.Historically, managers were less concerned about productivity and more concerned with friendly relations with coworkers. 3.One of the things that labor is interested in is fair and competent management. 4.A union is an employee organization.
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  Essay Questions  311.Identify several laws that significantly influenced labor-management relations. Discuss the major provisions of each law. 312.Explain the difference between closed, open, union, and agency shop agreements. What impact did the Taft-Hartley Act have on the use of closed and union shop arrangements?     .
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  11.The marketing concept emphasizes that everyone from the president of the firm to the delivery people should be customer oriented. 12.The marketing concept was used heavily by business when it was first suggested in the 1950s. 13.Customer relationship management (CRM) is the process of learning as much as possible about customers and.
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  91.The strike historically has been the most powerful weapon unions use to achieve their objectives in labor disputes. 92.A boycott occurs when workers collectively refuse to go to work. 93.Strikes have been an effective way of settling labor disputes without violence and bitterness. 94.Postal workers and other employees of the federal government who.
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  61.Wage rates, hours of work, employee benefits, and job rights and seniority are issues covered in a typical negotiated labor-management agreement. 62.A union security clause in a labor-management agreement stipulates that employees who benefit from a union must either officially join or at least pay dues to the union. 63.The negotiated labor-management.
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  261.One strategy unions must adapt in order to grow in the future is to: A. find ways to appeal to white-collar, female, and foreign-born workers.B. find ways to prevent foreign companies from entering the U.S. market.C. go back to the old methods of aggressive tactics and confrontation that were used successfully in the past.D. emphasize.
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  111.The largest labor organization in the U.S. is the National Education Association (NEA). 112.Membership in labor unions has grown steadily over the past 50 years. 113.The unions of the 21st century are likely to be quite different from those in the past. 114.In the future, unions are likely to leave training and recruitment.
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  441.What are the key features of flextime plans, compressed workweeks, and job sharing plans? Discuss the advantages and disadvantages of these approaches to scheduling employees. 442.What are the main provisions of the Americans with Disabilities Act of 1990, and how have these provisions affected human resource management in American companies? Multiple Choice.
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  161.The presence of formal labor organizations in the United States dates back to the: A. late 1700s.B. Civil War.C. late 1800s.D. depression years of the 1930s. 162.Unions were originally formed __________________. A. to make certain that there were an equal number of nonmanagement and management– level employees within the companyB. to uphold the state and federal laws under which.
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  191.__________ is the process by which a union becomes recognized by the National Labor Relations Board as the bargaining agent for a group of employees. A. AccreditationB. CertificationC. ArbitrationD. Affiliation 192.____________ is the process by which a group of workers legally take away a union's right to represent them. A. DisqualificationB. DecertificationC. ImpeachmentD. Disenfranchisement 193._____________ is the process by which representatives of.
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  21.The marketing efforts at Rotary Enterprises place a great deal of emphasis on marketing goods that will earn the firm a profit. This focus on profit orientation shows that Rotary's has not yet adopted the marketing concept that emphasizes a customer orientation rather than a profit orientation. 22.Sales representatives at the.
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  51.Union representatives currently prefer secret ballot voting because they do not want to intimidate employees into voting for a union by asking them to outwardly sign a card check in favor of unions. 52.Jenna is a member of a union team that is negotiating with management to obtain a labor contract.
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  201.The ___________ guaranteed union members the right to nominate candidates for union office and participate in union meetings. A. Taft-Hartley ActB. Fair Labor Standards ActC. Norris-LaGuardia ActD. Landrum-Griffin Act 202.One goal of the Landrum-Griffin Act was to: A. firmly establish the right of unions to engage in collective bargaining.B. set up the means by which unions could be certified.
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  411.A major characteristic of a compressed workweek is that: A. workers receive the same pay for fewer hours of work.B. the pace of work is increased so that workers perform the same amount of work in fewer hours.C. employees work fewer days each week, but work more hours each workday.D. two or more part-time workers.
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  151.Since violence in the workplace rarely results in severe injury, it is likely not to be much of a problem in the future. 152.Although the general public often sees the compensation of CEOs of major U.S. corporations as being much too high, the pay and benefits these top executives receive is.
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  171.In a(n) ________, all of the members are skilled specialists in a particular trade. A. ESOPB. craft unionC. industrial unionD. trade federation 172.__________ provided dynamic leadership for the American Federation of Labor during its early years. A. Karl MarxB. Kenneth AdamsC. George MeanyD. Samuel Gompers 173.The AFL was concerned primarily with: A. fundamental labor issues.B. gaining political power.C. forming a workers' army to lead a socialist.
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  391.A problem with the Hay system of compensating workers is that: A. because it is relatively new, most workers and managers are unfamiliar with it.B. the EEOC has declared it illegal because it discriminates against older workers.C. it is difficult and expensive to administer because of the extensive paperwork needed to compute wages and.
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  31.The Zendor Corporation operates a manufacturing plant in Bellridge. The work is arranged in an assembly line and is performed by semiskilled and unskilled workers. These workers are looking into obtaining union representation. The type of union they would belong to would be classified as an industrial union. 32.The Norris-LaGuardia Act.
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  181.During the first decade of the 21st century, the AFL-CIO saw its membership significantly decline when ____________________________________. A. Seven of its member unions split to form a new union, the CtW [Change to Win].B. Its large representation decided to merge with the manufacturers and craft unions.C. Members looking for a better bargain with respect.
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  231.A key difference between a mediator and an arbitrator is that: A. a mediator is appointed by labor and management, while an arbitrator is appointed by the federal government under terms set forth in the Taft-Hartley Act.B. a mediator is an unpaid volunteer, while an arbitrator is a paid professional.C. an arbitrator can settle.
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True / False Questions  1.Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have a value for customers, clients, partners, and society at large. 2.The activities of marketers depend on what needs to be done to satisfy consumer wants and needs, in other words,.
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