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Study Resources (Business Management)

  261.Fairview Community College is a multi-district college with four campuses. Each campus has one president, two vice presidents, five deans, 12 department chairs, over 100 faculty members, and several persons in support roles. The presidents from each campus report to four vice chancellors and the vice chancellors report to the.
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  41.An organizational hierarchy establishes one person at the top of an organization.  42.A chain of command is a line of authority that moves from the lowest level of the hierarchy to the top.  43.A hierarchy requires many top managers, but only a few middle managers.  44.According to Weber, a bureaucrat is a middle.
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  101.Departmentalizing by customer group has proven ineffective.  102.If there are several steps in getting the product to its final state, the company may choose to departmentalize by process.  103.Some companies have created hybrid versions of departmentalization, where they combine two or more traditional ways of departmentalizing.  104.When management structures the organization, it clarifies.
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  301.Line-and-staff organizations work well in organizations with:  A. operations in high-growth industries. B. stiff competition. C. short product life cycles. D. a relatively unchanging environment. 302.Matrix organizational structures were first developed in:  A. Japan. B. the aerospace industry. C. the dot-com Internet industry. D. the chemicals industry. 303.Which of the following was created as a solution to the temporary nature of the matrix structure?  A. Line organizations B. Cross-functional self-managed teams C. Line-and-staff organizations D. Network.
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  251.The Adapting to Change box reflects upon the use of Twitter and other social media sources to measure customer satisfaction. GM employees scanned various social media sites to stay current with customer perceptions and complaints. It is important that customers perceive that products and services are meeting or exceeding the.
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  91.The traditional way to departmentalize an organization is by geographical area served.  92.Departmentalization by function allows employees opportunity to further develop their skills.  93.Departmentalization by function typically increases the cost of doing business.  94.Departmentalization by function groups employees based on similar skills, expertise, or resource use.  95.An advantage of departmentalization is groupthink.  96.Organizations that utilize.
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  281.Which of the following factors help determine a manager's span of control?  A. The number of global competitors B. The level of standardization of the work to be done C. Method of accounting for production D. Form of business ownership 282.Organizations that require consistent production standards to help create a high-quality public image would tend to favor:  A. centralized authority. B. an inverted.
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  181.Restructuring involves the redesign of an organization to be more responsive to customers.  182.To better serve customers, many firms are restructuring to empower front-line employees.  183.New technology such as the Internet has opened up opportunities for firms to sell to new markets.  184.Digital natives, those who grew up with the Internet, are an.
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  241.In Weber's view of a bureaucratic organization, the role of top management is to:  A. empower workers and enable them to quickly respond to customer wants. B. make decisions. C. develop the rules and procedures needed to carry out the plans of bureaucrats. D. directly supervise front-line employees to better control operations. 242.In Weber's view of a bureaucratic organization,.
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  141.Matrix organization structures provide for more efficient use of organizational resources.  142.A recent trend in organization models is the development of cross-functional, self-managed teams of employees who work together on a long-term basis.  143.Cross-functional self-managed teams are groups of employees empowered to work with suppliers and customers to develop new products and.
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  361.Angelica's decision to completely redesign Mucho Dinero's organization indicates that she believes the best approach to her firm's problems is:  A. competitive benchmarking. B. flexible departmentalization. C. restructuring. D. organizational therapy. 362.Currently, Mucho Dinero is organized into specialized departments such as marketing, finance, production and personnel. These departments are designed to allow people with similar skills and expertise to.
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  241.__________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.  A. Energizing B. Provisioning C. Upgrading D. Enabling 242._____________ means giving employees the authority and responsibility to respond quickly to customer requests.  A. Restructuring B. Delineating C. Empowerment D. Intrapreneuring 243.In traditional organizations, ____________ involves giving explicit instructions to workers, telling them what to do to meet the.
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  191.Once a company has restructured a firm to be more competitive in today's market, it alleviates the need to scan the external environment.  192.The virtual corporation does all its business online with partners considered a permanent part of the network.  193.The Spotlight on Small Business box titled "Cutting Back While Cutting Costs".
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  131.Staff personnel perform functions such as production and sales that contribute directly to the primary goals of the organization.  132.In a line-and-staff organization, staff positions are temporary jobs to train new line managers.  133.While staff personnel have the authority to make policy decisions, line personnel have the authority to advise and make.
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  211.The formal organization of a firm provides the lines of authority to follow in routine situations.  212.The grapevine refers to the formal channel used for confidential communications between members of top management.  213.An informal organization can be a valuable asset to managers attempting to create an environment of harmony among workers and.
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  51.A bureaucratic style of organization is slow when responding to change.  52.Empowerment works only when employees are given the proper training and resources to respond.  53.The basic idea behind the organization design of Fayol and Weber was that management wanted to control workers.  54.An organization chart shows who is accountable for the completion.
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  21.Fayol's principle of the division of labor says that functions should be divided into areas of specialization such as production, marketing, and finance.  22.One of Fayol's principles suggests that managers should have the right to give orders and expect others to follow.  23.Fayol's principle of esprit de corps says that employees should.
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  251.Fayol believed that decision-making authority should remain in the hands of top management:  A. in small organizations, but should be delegated to middle and first-line managers in large organizations. B. in large organizations, but could be delegated to middle and first-line managers in small organizations. C. in all types and sizes of organizations. D. only in organizations subjected.
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  231.Anita is employed as plant manager for Mojo Industries, Incorporated. Though she spends some time performing all management functions, she is particularly concerned with tactical planning and controlling. Anita's position would be classified as part of Mojo's:  A. top management. B. lateral management. C. supervisory management. D. middle management. 232.After working for eleven years as a production line worker,.
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  341.Global Cash Solutions hired 500 workers to build ATM machines and self-service check-out counters at a plant in Columbus, GA, with plans to hire several hundred more employees by 2018. In the past, these machines were built in Hungary, China, and Brazil. Both shipping costs and quality control were cited.
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  311.Which one of the following would be the least likely to serve on a cross-functional team for the Discovery Corporation?  A. A member of the Discovery marketing department. B. A production manager for a firm that is one of Discovery's major customers. C. A production manager for one of Discovery's main competitors. D. A representative of a firm.
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  71.The degree to which an organization allows lower-level managers to make decisions reflects the degree of decentralization.  72.An advantage of decentralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions.  73.Centralized authority provides for the delegation of authority to employees who are then better.
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  201.Jason is a self-employed patent attorney. These days he is seldom without work. Large corporations hire him on an as-needed basis to review prospective ideas and help with securing patents for a variety of inventions including surgical instruments, medicines, and high-tech gadgets. Once he secures a contract, Jason knows approximately.
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  151.By structuring the company with cross-functional teams, there is a greater chance that a business is more responsive to social trends affecting customer preferences.  152.A matrix team for an aerospace company may consist of a project manager, a finance expert, a marketing specialist, a member of production, and two design engineers.  153.It.
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  291.International Inns and Conference Centers (IICC), a national chain of professional event centers, utilizes a centralized authority structure. Which of the following provides the most likely explanation for why management at IICC would favor centralized authority?  A. Top management at IICC intends to empower its first-line employees. B. Top management at IICC wants to.
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  221.Which of the following management positions is responsible for getting the right information to other managers to enable them to make better decisions?  A. Chief Executive Officer (CEO) B. Chief Financial Officer (CFO) C. Chief Planning Officer (CPO) D. Chief Information Officer (CIO) 222.The further up the managerial ladder a person moves, the __________ his or her original job.
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  366.What is a matrix organization? What advantages and disadvantages are associated with this type of organization?  367.What is a cross-functional, self-managed team? Who would serve on such teams? Why do cross-functional, self-managed teams often lead to networking?      .
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  321.Which of the following describes a temporary networked organization made up of replaceable firms that join and leave as needed?  A. Web-based corporation B. Benchmark outsourcing system C. Network system D. Virtual corporation 322.The process of rating an organization's practices, processes, and products against the best of the world is known as:  A. webworking. B. outsourcing. C. benchmarking. D. core competencies. 323.Which of the following describes the activity.
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  11.Correctly structuring a business organization allows managers to avoid delegating responsibility and authority to employees.  12.Division of labor is difficult to achieve in small businesses.  13.Departments are functional units within the business such as sales, accounting, finance, and marketing.  14.As indicated in the Making Ethical Decisions box, "Would You Sacrifice Safety for Profit?".
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  171.A virtual corporation is a networked organization made up of replaceable firms that join the network and leave it as needed.  172.Benchmarking requires organizations to compare each organizational function against the best in the world.  173.Competitive benchmarking rates an organization's products and operations against the industry average.  174.Competitive benchmarking compares a company's practices,.
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  271.Due to more emphasis on empowerment and more talented and better-educated lower-level management, span of control in organizations has _________.  A. increased B. decreased C. become an obsolete term in organization design D. led to tall organizations 272.An organization that consists of many layers of management is referred to as a(n) ____________ organization.  A. flat B. wide C. tall D. deep 273.The ________ an organization's structure, the ________.
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  111.Businesses seldom create separate departments to serve customers with different needs.  112.Rise 'n Shine Bakeries is a nationwide chain that has plants located throughout the U.S. Top management at Rise 'n Shine believes that customers in different regions have different tastes. It also recognizes that its bakeries face more intense competition.
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  261.The first step in controlling consists of:  A. issuing orders and explaining routines. B. setting clear performance standards. C. establishing a clear chain of command. D. assigning workers to perform specific tasks. 262.In order for standards to be useful in the controlling process, they must have certain characteristics. One of these characteristics is that they must be:  A. nonspecific. B. redundant. C. included in the.
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  True / False Questions 1.Currently, manufacturing accounts for only around 70% of U.S. GDP.  2.The recent recession greatly affected the state of manufacturing in the U.S., resulting in a slowdown in production and the loss of jobs.  3.Today, manufacturers in the U.S. have become so efficient, they require fewer workers to produce the.
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  True / False Questions 1.Organizing the structure of the company means deciding how many jobs need to be done and who is responsible for doing them.  2.In a capitalist economy, organizations seldom reorganize due to changing markets.  3.One key to organizational success is to go back to basic principles and build the.
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  161.Alleta Publishing Company, Inc., is considering the use of cross-functional teams. In order to be most effective, Alleta should include customers as members of the teams.  162.Barclay developed two interactive computer games. He didn't do it entirely alone. Last year he started a small company, and hired two programmers and a.
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  331._________ is the term used to describe those functions that a firm can do as well or better than others. It performs these functions in-house, rather than outsourcing.  A. Benchmarks B. Standard responsibilities C. Operational requirements D. Core competencies 332.In today's competitive environment, cost containment is extremely important to survival. Which of the following increases efficiency in the production.
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  31.Weber was critical of bureaucrats because he felt they undermined the efficiency of the organization.  32.Weber had a great deal of faith in managers. He was confident that a firm would do well if employees simply did as they were told.  33.Weber promoted the idea of the pyramid-shaped organization structure for large.
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  271.As a middle manager for her firm, Tori just finished comparing the results of a promotional campaign with the outcome expectations. The next step in the control process is:  A. monitor and record actual performance. B. set up contingency plans. C. communicate results and deviations with management and employees involved. D. establish discipline committees to decide on dismissals. 272.Harper.
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  121.Jackie works in the finance department at the home office of a large retailer. Her main responsibility is to watch department expenditures and find ways to cut costs whenever possible. Tim, the marketing director for the same company, shares information with Jackie only when necessary. He finds her inflexible, and.
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  231.As your good friend ponders putting some structure to his/her graphic design business idea, which of the following do you not advise him/her to do?  A. Prepare the nonchangeable marketing plan for the next three years, including marketing analysis and marketing strategy. B. List the work that needs to be done such as (1).
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  351.The ___________ is the nerve center of the informal organization.  A. organizational database B. intranet C. grapevine D. company newsletter 352.The informal organization of a business is probably best suited to:  A. give workers a clear idea of where they stand in the organization. B. provide helpful guidelines about how to handle routine problems. C. provide a mechanism that generates careful reasoned decisions about critical.
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  81.Managers near the top of an organization have the broadest span of control.  82.The more complex the job, the narrower the span of control.  83.When employees are self-managed, a company can implement a wider span of control.  84.Improvements in information technology have permitted companies to increase their span of control.  85.A tall organization structure.
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