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Study Resources (Business Management)

  301.___________ is a technique to analyze and sequence tasks involved in completing a project, to estimate the time needed to complete each task, and to determine the minimum amount of time needed to complete each project.  A. PERT B. ECON C. LIFO D. GANTT 302.In a PERT network, the sequence of tasks that takes the longest to complete is.
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  11.Three elements were basic to Taylor's approach: time, methods, and rules of work.  12.Frank and Lillian Gilbreth developed the principle of motion economy, which said that every job could be broken down into a series of elementary motions.  13.Frederick Taylor's ideas about improving worker productivity attracted a lot of attention at the.
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  11.The Reaching Across Our Borders box asserts that Germany is the most powerful and respected economy in the European Union.  12.Since U.S. manufacturing competes on price throughout the world, innovation plays a very small part in the U.S. economy.  13.U.S. businesses are known for their creativity and their ability to implement change.  14.The.
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  71.Speeding up the process of responding to consumer wants and needs is a key to global competitiveness.  72.Nanomanufacturing is when materials can be manipulated on a molecular or even atomic level.  73.Companies that employ lean manufacturing and flexible manufacturing produce better quality products, but have costlier production lines.  74.When a company has the.
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  21.Firms that specialize in accounting, finance, and management consulting are all part of the service sector.  22.Operations management involves inventory management, quality control, and production scheduling.  23.Manufacturing firms focus exclusively on the production of goods and allow other firms to provide services.  24.In recent years, operations management has become more focused on providing.
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  181.Brian is a construction manager who wants to determine how long a new project will take to complete and which tasks in the project have the greatest potential for delaying the project. The PERT Network model will help Brian answer these questions.  182.Casper is in charge of a complex project. He.
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  81.Land, labor, capital, and knowledge are inputs into the production process.  82.Although lean manufacturing attempts to reduce the amount of labor used in the manufacturing process, it typically does so by increasing the amount of most of the other resources used in the production process.  83.Chinese companies use so many robots in.
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  41.The three basic requirements of production are: (1) creating a finished good, (2) making sure you created it at the lowest cost possible, and (3) selling it.  42.The value added by the creation of finished goods and services from inputs is called ownership utility.  43.Process manufacturing refers to combining components and raw.
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  151.Retailing is one area where technology is unlikely to make a big difference in how services are provided.  152.The decreased use of enterprise resource planning (ERP) reflects the fact that firms are not interested in combining the computerized functions of all divisions and subsidiaries of a firm.  153.A major advantage of a.
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  91.Management by objectives (MBO) is a goal-setting theory model that sets goals by getting all employees active in the goal formulation process, committing employees to meeting the goals, and then monitoring performance.  92.The central idea behind MBO (management by objectives) is that employees motivate themselves through the process toward goal achievement.  93.The.
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  111.A process manufacturing layout is frequently used in operations that serve different customers' different needs.  112.Facilities layout will depend upon the processes that are to be accomplished in the firm's operation.  113.Materials requirement planning (MRP) enables a firm to make sure that the right amount of each material or component is available.
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  81.The best way for U.S. firms to become more competitive is to adopt the Type J approach to management.  82.Recent economic events and demographic trends in Japan have clearly demonstrated the superiority of a Type J approach to management.  83.The goal of William Ouchi was to develop a modified business culture that.
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  51.Mass production techniques allowed firms to respond quickly to the individual needs of consumers.  52.One of the reasons mass production techniques lost favor is that, despite their ability to keep costs relatively low, mass production lacks flexibility.  53.The ability to integrate computers into the design and manufacture of products has had the.
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  41.In Maslow's hierarchy, self-actualization needs are those needs associated with basic survival, such as the need for food and shelter.  42.In Maslow's view, social needs include the need to feel loved and accepted.  43.Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention.
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  281.Which of the following statements about facility location is most accurate?  A. Very few firms are still influenced by labor costs when making decisions about where to locate. B. Recent changes in information technology have led firms to favor locations near major urban areas. C. Manufacturers often seek to reduce time-to-market by locating facilities in areas.
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  131.Under the Six Sigma quality standard the idea is to detect potential problems, in order to prevent their occurrence.  132.Six Sigma is a quality measure that allows only 3.4 defects per million opportunities.  133.A key element of the statistical quality control (SQC) process is the reliance on quality control experts to inspect.
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  271.Maintaining ___________ involves producing what the customer wants while reducing errors before and after delivery to the customer.  A. manufacturing control B. allocative efficiency C. CAD/CAM D. quality 272.In today's quality control programs, emphasis is placed on:  A. producing goods at the lowest possible cost. B. keeping labor costs as low as possible. C. achieving customer satisfaction. D. detecting errors at the end of the production process.
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  101.According to the Making Ethical Decisions box titled "Do We Stay or Do We Go?" by law a firm must give employees 60 days' notice of a facility or plant closing.  102.Internet-focused strategies don't affect operations managers since it is not progressive for operations managers to negotiate in an interfirm environment.  103.For.
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  231.Wild Bill's Cap Emporium offers to produce hats and caps according to customers' requests. Wild Bill's utilizes a(n):  A. analytic system. B. just-in-time system. C. intermittent process. D. continuous process. 232.The National Bicycle Company of Japan makes 18 bicycle models in more than 2 million combinations, with each combination designed to fit the needs of a specific customer. The.
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  31.Harrison is a manager at the local post office. He wants to find ways to improve worker motivation, and has read about the Hawthorne studies conducted by Elton Mayo and his colleagues. He believes these studies offer important insights into what motivates employees. Harrison is not likely to support the.
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  291.A firm that is certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated:  A. world-class management of both quality and environmental standards. B. sound financial and marketing practices. C. ethical treatment of both customers and employees. D. that its recruitment and training programs for employees protect and promote basic human rights. 292.A small hospital in a.
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  261.The operations planning practice of inputting sales forecasts into computer software that accurately predicts the amount and timing of materials needed to complete products and projects is ______________.  A. enterprise resource planning B. materials requirement planning C. virtual accuracy tool D. computer-based materials model 262.MRP is a technique that helps managers:  A. develop a reliable sales forecast. B. schedule the sequence of tasks.
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  71.Theory Y managers assume that the main factor that motivates most employees is the desire to earn more money.  72.Theory Y managers are likely to use empowerment to motivate employees.  73.Theory Y managers adhere to the principle that most people do not work to their fullest intellectual potential.  74.According to William Ouchi, two.
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  61.A disadvantage of flexible manufacturing systems is that they usually require a great deal of labor because machines are rarely capable of handling a wide variety of tasks.  62.One way to compete with cheap labor is to use robots.  63.Lean manufacturing is a strategy of producing standardized products that have no frills.
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  121.Modern companies tend to deal with many different suppliers in order to avoid problems that can arise when one supplier is unable to provide needed parts or materials.  122.Today, rather than purchase goods and services from a large number of firms, manufacturers often try to develop a close relationship with one.
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  131.Feedback enhances worker motivation by giving employees a feeling of achievement and recognition.  132.Task identity refers to the degree to which a job has a substantial impact on the lives or work of others in the company.  133.Job simplification attempts to increase task efficiency by breaking the job into simple steps and.
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  61.Herzberg's research identified the key factors that motivate workers, including company policies and administration, wage rates, interpersonal relations with co-workers, and physical environment at work.  62.Herzberg's findings suggest that the best way for firms to increase worker motivation is to focus on improving pay and making working conditions more pleasant.  63.Since hygiene.
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  211.Most new manufacturing facilities use:  A. continuous processes. B. intermittent processes. C. traditional processes. D. synthetic processes. 212.In the past, the idea behind mass production was to:  A. produce goods of the highest possible quality. B. give producers the maximum flexibility to respond to customer preferences. C. make large quantities of a limited variety of products at very low cost. D. give workers more control over their.
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  191.Operations management is a specialized area in management that converts resources into:  A. services, rather than goods. B. goods, rather than services. C. both goods and services. D. financial data. 192.__________ is the specialized area of management that converts or transforms resources into goods and services.  A. Logistics management B. Resource engineering C. Intrapreneuring D. Operations management 193.__________ is the creation of goods and services using land, labor,.
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  251.According to the Making Ethical Decisions box "Do We Stay or Do We Go?" a firm must give its employees _______________ before closing and/or moving to another location.  A. bonuses equal to 1½ times their regular monthly pay B. 2 weeks notice C. a golden handshake D. 60 days' notice 252.A major trend in business is _________, where employees.
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  151.Managers who believe job enrichment can effectively improve motivation would try to give employees a significant degree of freedom and flexibility in scheduling their work and in determining the procedures they use.  152.The key to achieving task identity is to design jobs that demand the use of many different skills.  153.Job simplification.
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  325.PERT is a popular control method used by organizations. Explain the purpose of PERT analysis, and describe the steps involved in constructing a PERT network. Your explanation should include a discussion of the significance of the critical path in a PERT network.  326.What are the ISO 9000 and ISO 14000 standards?.
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  141.As a motivational technique, open communication is enhanced when management provides several opportunities for employees to congregate and share ideas.  142.Special parking areas, dining rooms, and restrooms set aside for executives are barriers to open two-way communication within an organization.  143.By the time they graduate from high school, most people have received.
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  111.For management by objectives to be successful, employees must be willing to accept the objectives set by top management without question and without hesitation.  112.A major problem with the MBO approach is that it provides no way for employees to provide input into the goal-setting process.  113.According to expectancy theory, worker motivation.
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  101.According to expectancy theory, employees in a given organization tend to have very similar expectations.  102.Reinforcement theory suggests that employees respond to carrots (rewards) but not to sticks (punishment).  103.According to reinforcement theory, individuals act to receive rewards and to avoid punishment.  104.In reinforcement theory, reprimands and reductions in pay are examples of.
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  91.Alice's Cookie Company makes a variety of cookies for corporate accounts and restaurants. On a good day, the orders can range from 600 to 800 cookies, with a variety of uniqueness, although the company is known for delicate shortbread and butter cookies. Some cookies have round shapes, but others are.
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  141.ISO is a worldwide, nongovernmental federation that sets global measures of quality.  142.The International Organization for Standardization continually updates acceptable international requirements in the areas of process control, product testing, storage, and delivery.  143.ISO 9000 refers to a set of international standards for quality management and assurance.  144.ISO 14000 is a new set.
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  221.______________ means tailoring products to meet the needs of a large number of individual customers.  A. Mass customization B. Mass production C. Competing in time D. Feedback response production 222.Which of the following statements describes past processes that existed in manufacturing that negatively affected a firm's competitive advantage?  A. Companies tended to produce a large quantity of the same product at.
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  311.Courtney was planning a new product launch. She knew that the art department was ready to work on the promotional pieces now, but they couldn't start until the strategy group established the price point and the purchasing group obtained the paper needed to make the promotional piece. Establishing price points.
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  171.The critical path identified by PERT analysis is the sequence of tasks that can be completed in the shortest amount of time.  172.PERT is a popular technique for analyzing the tasks involved to complete a given project, estimating the time required to complete each task, and identifying the minimum time needed.
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  201.Aaron is a freshman in college who has not yet decided on his major. He is thinking about majoring in operations management and is exploring job opportunities in this field. Which of the following statements about jobs for operations management majors is most accurate? If he majors in operations management,.
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  21.One of the original objectives of the Hawthorne studies was to determine the degree of lighting needed in the workplace to enable employees to achieve optimum productivity.  22.The original results of the Hawthorne studies proved that employees were much more productive when they worked in well-lit areas than when they worked.
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  161.Impact Computers wants to set up a planning system that enables it to integrate its production and operations system with those of its suppliers. As its operations management consultant, you explain that it needs a Material Requirement Planning (MRP) system.  162.Rysler Motors currently uses an ERP system to manage all of.
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  31.One important issue with respect to managing the operation of a business is to make certain that customers leave feeling as though they had a good experience with your service and with your company in general.  32.Manufacturing companies are concerned with production management, while service companies are concerned with operations management.  33.An.
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  True / False Questions 1.The sense of satisfaction you get when you achieve an important goal is an intrinsic reward.  2.Extrinsic rewards are those that are given to a person by someone else.  3.Since motivation comes from within an individual, there is little that managers can do to help motivate employees.  4.When unhappy employees.
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  241.The EZee Office Furniture Company makes high-quality desks and chairs for executive offices. The company is about to make a radical change in its production process. It will take measurements from customers, have them select from a variety of fabric patterns and answer some basic questions about the furniture styles.
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