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Study Resources (Business Management)

  191.The Amabala Corporation is reorganizing to make more extensive use of teams. The company plans to continue paying its workers based on their individual performance. This approach is likely to maximize the success of the team by encouraging all team members to exert their best effort.  192.Employees at MAX Card, a.
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  311.Becca is a manager in the credit department for 3STAR Motors. Joe Greene is a new employee in her department. While Joe has been learning his job, Becca has provided him with guidance by offering advice, encouragement, and instructions. However, she is careful to let Joe do the actual work,.
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  351.A strength of Generation X managers is likely to be their:  A. loyalty to the firm. B. individualistic approach to problem solving. C. ability to provide feedback to employees. D. willingness to sacrifice other aspects of their lives to achieve success in the workplace. 352.The generation born between 1980 and 1995 is known as Generation:  A. We B. Me two C. Y D. Z 353.As a group, Millennials.
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  201.New employees at Throneberry Manufacturing are carefully trained to use the most efficient production methods. They are then placed on an assembly line and expected to perform the same task day after day, using the methods they were taught. The work is boring, but the pay is good. Throneberry's approach.
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  291.According to expectancy theory, the amount of effort employees exert on a specific task depends on their:  A. expectations of the outcome. B. manager's expectations of their performance. C. perception of the importance of the task. D. level of needs that are not yet satisfied. 292._________ theory is based on the idea that managers can use both rewards and.
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  11.One challenge faced by today's human resource managers is the fact that workers overseas often work for lower wages and are subject to fewer laws and regulations.  12.Today's workers tend to be very loyal, as evidenced by declining turnover rates in most industries.  13.Underemployed workers present a challenge for human resources managers..
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  51.One purpose of a human resource inventory is to determine whether the labor force is technically up-to-date and well trained.  52.The result of a job analysis is a written document called a human resource inventory.  53.When you collect information about a particular job title, including how the job is performed and what.
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  201.Job sharing tends to increase absenteeism and tardiness, because part-time workers are not as dedicated and loyal as full-time workers.  202.A disadvantage of job sharing is that it requires a firm to hire, train, motivate, and supervise more employees.  203.Most companies that have tried job sharing have concluded that the extra cost.
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  41.The Americans with Disabilities Act protects people who are born with physical disabilities, exclusively, but not those who acquire disabilities later in life.  42.The Americans with Disabilities Act protects qualified persons from discriminatory hiring practices, but does not require employers to provide suitable accommodations in the workplace, or opportunities for promotion..
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  141.Jim currently holds the position of assistant manager in his firm's credit department. He works closely with a more experienced manager to learn how to perform all of the functions involved in credit management. Jim believes he will soon be experienced enough to take over a senior position in his.
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  111.Sun Valley Produce finds it needs more workers during harvest times than at other times of the year. Hiring contingent workers could be an efficient way for Sun Valley to meet its temporary employment needs.  112.Employee training focuses on short-term skills, while employee development focuses on long-term abilities.  113.Besides increasing productivity, a.
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  131.Minority groups have made great strides in creating networking associations. For example, Black Enterprise Magazine sponsors networking forums.  132.The U.S. Supreme Court has ruled that women cannot be barred from "men only" clubs, where business contacts are often made and business activity occurs.  133.Grooming women and minorities for management positions creates fewer.
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  331.The first step toward establishing open communication within an organization is to:  A. create a clear chain of command much like the one found in military organizations. B. set up a computer network. C. place suggestion boxes in every department. D. create an organizational culture that rewards listening. 332.As companies restructure to create greater efficiencies in their operations, there.
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  161.Ellen supervises several employees in the accounting department of a large corporation. She makes it a priority to give her subordinates direct and clear information about their job performance. Ellen's efforts are likely to improve worker motivation.  162.David is the president and chief executive officer of Baxter National Bank. He wants.
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  True / False Questions 1.Human resource management is the process of deciding the number and types of people your business needs, and then, recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals.  2.Human resource management is receiving increased attention because the shift from traditional manufacturing industries to service.
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  191._________________ was the father of scientific management.  A. Elton Mayo B. Frank Gilbreth C. Henry Gantt D. Frederick Taylor 192.One of the elements essential to Frederick Taylor's approach to improving worker productivity was:  A. teamwork. B. a hierarchy of needs. C. rules of work. D. open communication. 193.Frank and Lillian Gilbreth developed the principle of _________, which said that every job could be broken down into a series.
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  241.The _______________ was created by the Civil Rights Act of 1964, and has since become a formidable regulatory force in the administration of human resource management.  A. National Labor Relations Board B. AFL-CIO C. Equal Employment Opportunity Commission D. Affirmative Action Transition Commission 242.Probably the most controversial program enforced by the Equal Employment Opportunity Commission concerns:  A. mandatory retirement. B. affirmative action. C. equal pay.
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  301.One implication of goal-setting theory is that goals should be:  A. set by top management. B. relatively easy to achieve. C. set at a level that slightly exceeds the ability of employees to achieve them. D. set through a process that involves all persons responsible for formulating and implementing the goals. 302.A central characteristic of management by objectives is.
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  221.Maslow would classify the need for recognition from others and for self-respect as _________ needs.  A. social B. esteem C. security D. physiological 222.In Maslow's hierarchy, __________ needs refer to the desire to reach one's fullest potential.  A. social B. esteem C. egoistic D. self-actualization 223.The need __________ would be classified as a social need.  A. to reach one's full potential B. to feel safe and secure from unexpected threats C. for recognition and.
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  171.Blue collar and clerical workers are normally paid a salary.  172.In an ongoing study, Jay Schuster concluded that the best way to compensate members of a team is to base each member's pay on her or his individual performance.  173.Skill-based pay is a method of compensating teams in which base pay is.
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  151.The last step in the performance appraisal process is to discuss the results with the employee.  152.Performance appraisals are very useful for new, inexperienced workers and first-line managers, but have little value for top management.  153.Top-level managers can benefit from having their performance evaluated by subordinates.  154.An employment appraisal may include a 360-degree.
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  181.It is important when dealing with today's culturally diverse workforce that managers maintain a consistent motivational approach for everyone.  182.If you want to understand what motivates Gen X workers, it might be a good idea to study the personal experiences that this group shared, such as stay-at-home moms and dads that.
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  271.Chase believes that most of his subordinates dislike work and would avoid it if possible. He also believes that his employees have little, if any, ambition, and that the only way to motivate them is by using threats and punishment. Chase views are consistent with ___________ management.  A. Theory B B. Theory X C. Theory Y D. Theory.
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  Essay Questions 370.Describe the contributions of scientific management to improving worker productivity. What are some of the limitations of this approach?  371.Why did the results of the studies conducted at the Hawthorne plant surprise Elton Mayo and his fellow researchers? How did these results change the direction of management research?      .
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  91.Because current legal guidelines limit the types of questions that can be asked, completed job application forms contain very little useful information about job candidates.  92.Job applications can ask about educational background and past job experience.  93.Staff members from the human resource department seldom take part in initial screening interviews, but often.
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  121.Online training gives employers the ability to provide consistent content that is tailored to specific employee training needs.  122.Vestibule training attempts to precisely duplicate both the methods and conditions of a real world job.  123.Job simulation is used to train astronauts, airline pilots, and ship captains.  124.The strategy of giving managers assignments in.
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  71.Because of the continuous flow of potential employees into the labor market, recruiting usually is the easiest task for a human resource manager to accomplish.  72.Union rules and company policies can make the recruitment process more difficult.  73.When recruiting, human resource managers must attract people who not only have the right skills,.
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  361.Which of the following statements about high-contextcultures reflects how managers in this type of culture might operate?  A. Your personal life would not be of concern to a manager that operates in a high-context culture. B. If you are selling your company's product to another business that has a high-context culture, it is almost.
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  171.If rewards are an important part of an international firm's motivational strategy, consideration should be given to adjusting rewards for cultural preferences.  172.Most Gen X managers are likely to be flexible and good at collaboration.  173.Members of Generation X tend to be more independent and need less feedback than members of older.
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  181.According to the Reaching Beyond Our Borders box, human resource managers will be able to count on the superiority of American business practices as they help manage a global workforce.  182.One objective of a carefully managed compensation plan is to keep labor costs low. In order to achieve this objective, a.
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  341.At Boss Motorcar Company, employees are grouped into teams. Each team is responsible for assembling an entire automobile. Boss gives each team freedom and flexibility to decide how to divide up the work. The company keeps the employees informed about how their cars are selling, and even shows them the.
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  81.Advertisements in trade journals, private and public employment agencies, college placement offices, and trade associations are internal sources for recruitment.  82.Temporary help services, job fairs and the Internet are external sources for recruitment.  83.According to the Spotlight on Small Business box, small businesses have an advantage over large businesses when it comes.
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  161.When she met with John to discuss his performance appraisal, Regina noted that John had difficulty with managing his time on certain projects. One drawback of a performance appraisal is that it does not allow for feedback during the evaluation process.  162.Mollie Herndon is an office manager at Beaux Neaux Legal.
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  211.In the Hawthorne studies, employees were involved in the planning of the experiments. This caused employees to:  A. set rather simple, easily attainable goals. B. become distracted and thus reduced productivity. C. believe that management respected their ideas, which motivated them. D. have high levels of productivity, but show disrespect for the managers in their test area. 212.Which of.
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  231.__________ workers have a higher skill level than their current job requires.  A. Structurally unemployed B. Frictionally unemployed C. Contingent D. Underemployed 232.The changes in the American business system that have had the most dramatic impact on the workings of the free enterprise system are the changes in:  A. the labor force. B. technology. C. financial regulations. D. consumer behavior. 233.In coming years, high-tech growth areas such as.
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  261.William Ouchi called the management approach typically used by Japanese firms:  A. Type X. B. Type J. C. Type Q. D. scientific management. 262._________ is the term William Ouchi used to refer to the management approach typically used by firms in the United States.  A. Type A B. Type Z C. Theory Q D. Theory J 263.To be competitive, ____________ recommended that American firms adopt a new management.
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  281.____________ is based on the notion that setting ambitious but attainable goals will improve motivation and performance if the goals are accepted, accompanied by feedback, and facilitated by organizational conditions.  A. Theory J B. Goal-setting theory C. Scientific management D. The principle of performance feedback 282.Management by objectives was developed by:  A. Ralph Nader. B. Henry Gantt. C. Frank and Lillian Gilbreth. D. Peter Drucker. 283.The purpose of.
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  61.Job analysis helps a manager answer the question: "How many workers in my organization have this particular skill?"  62.Essentially, the steps of the human resource plan require the HR professional to (1) take inventory of the type of workers (including the skills of the workers) that the business already has, in.
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  241.Herzberg's research identified several ___________ factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate.  A. retroactive B. inferior C. hygiene D. negative 242.Herzberg found that factors that provided the highest level of motivation were mostly associated with:  A. job content. B. level of pay. C. general working conditions. D. the style of.
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  251.According to Herzberg, the difference between motivators and hygiene factors is:  A. motivators cause persons to work smarter, while hygiene factors cause people to work harder. B. hygiene factors make employees more enthusiastic about the work itself, whereas motivators make employees enthusiastic about how many hours they have to work and their next day.
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  101.Part-time workers, seasonal workers and independent contractors are all examples of contingent workers.  102.The most common reason for hiring contingent workers is that they improve worker morale.  103.Though temporary workers are employed in most sectors of the economy, almost none have been hired to fill manufacturing jobs.  104.It is not unusual to find.
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  375.Explain how managers could motivate employees by using expectancy theory? Create a story/example of expectancy theory at work, incorporating the three questions that according to expectancy theory employees will ask.  376.List the three generations in the workplace today, and provide at least two characteristics of each generation that affect their motivation.    .
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  211.Central Communications, a company that provides phone, Internet, and television services for residential customers, experienced poor customer call care ratings with its overseas call center service. As a recent business student, you would suggest that Central implement home-based call agents. This will cost them a little more in office space.
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  21.Elise is the manager in the finance department for a company that competes in a service industry. If her company is like most contemporary firms, Elise will leave almost all aspects of human resource functions to specialists in the human resource department.  22.Last year Adam lost his job as a skilled.
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  321.Herzberg's research indicated that employees are motivated by job content. Contemporary managers focus on _____________ by increasing the significance of the job, and even providing the employee with important feedback.  A. rotating the job B. enriching the job C. simplifying the job D. reducing the responsibilities in the job 322.Managers who advocate job enrichment focus on creating jobs with:  A. repetitive.
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  31.The Civil Rights Act of 1991 gave victims of discrimination the right to seek punitive damages from the firms that discriminated against them.  32.Although the purpose of affirmative action was to "right past wrongs" against minorities, subsequent laws were passed to reverse earlier decisions that required some industries to maintain employment.
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