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Study Resources (Business Management)

  171.Critics of labor unions argue that unions are no longer needed to protect workers from abusive and unfair treatment because:  A. the widespread use of ESOPs has given most workers control over their workplace. B. supply and demand conditions in labor markets now favor labor rather than management. C. laws and modern management attitudes minimize the.
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  251.The Making Ethical Decisions box titled, "To Cross or Not to Cross?" discusses:  A. the violence that occurs at picket lines, and the welfare of those who are physically hurt as a result of these occurrences. B. the ethics of participating as a strikebreaker in your community. C. how givebacks are very unethical on the part.
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  271.As the workforce of the U.S. ages, a greater percentage of workers will have to concern themselves with:  A. finding care for their children. B. caring for older relatives. C. the educational benefits of downsizing. D. transportation issues. 272.It is estimated that firms lose ___________ annually in productivity, absenteeism, and employee turnover due to caring for aging parents.  A. $42 million B. $10.
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  421.Which of the following statements about early retirement is most accurate?  A. Traditional early retirement plans are no longer legal because they represent age discrimination. B. An advantage of early retirement as a method of downsizing is that early retirement provides opportunities for younger employees to be promoted. C. Federal law requires firms to offer early.
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  261.The first step in the human resources planning process is to:  A. prepare a forecast of human resource needs. B. assess future labor demand. C. prepare job specifications for each position within the organization. D. prepare a human resource inventory. 262.The last step of the human resource planning system is to:  A. publish a human resource inventory listing the names, ages,.
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  91.In a primary boycott, a union encourages its members and the general public not to buy the goods and services produced by a firm involved in a labor dispute.  92.In 1996, the U.S. Supreme Court ruled that primary boycotts are illegal.  93.Tactics used by management when collective bargaining breaks down include injunctions.
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  401.In a _____________ arrangement two part-time employees fill one full-time job.  A. job enlargement B. multitasking C. job sharing D. split shift 402.Companies are utilizing home-based workers as ______, shifting away from the expense of maintaining in-house operators or less qualified offshore operators.  A. call agents B. staff positions such as attorneys C. multitaskers D. receptionists 403.Although there are advantages and disadvantages to home-based workers for both the.
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  271.As part of the HR planning process, the manager begins by assessing the current labor situation at his/her company. Essentially, this means:  A. preparing job analyses. B. preparing job descriptions. C. preparing job specifications. D. taking an inventory of current employees and their capabilities. 272.Which of the following is an essential element of a job description?  A. The minimum educational qualifications.
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  361.The last step in performance appraisal is to:  A. talk to the employee being appraised. B. evaluate the employee's performance. C. take any corrective action that the appraisal indicates is necessary. D. use the results to make decisions about compensation, promotions, and additional training. 362.A newer form of performance appraisal is called the ___________ because it encourages feedback from.
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  121.The Dodd-Frank Wall Street Reform and Consumer Protection Act was intended to give shareholders more say in executive compensation.  122.Comparable worth is concerned with making sure that women get paid as much as men when they do the same jobs.  123.The Equal Pay Act of 1963 required companies to provide equal pay.
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  341.A major purpose of employee orientation programs is to:  A. initiate new employees to the organization, their fellow employees, and their immediate supervisors. B. give experienced employees a chance to learn new skills. C. test new employees to determine where they should be assigned. D. help workers who have been laid off to find new jobs. 342.Job rotation helps.
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  201.Bob believes that management is treating him unfairly because of his efforts to organize a vote for union representation. Which organization should Bob contact to report his concerns?  A. Federal Board of Labor Rights B. National Labor Relations Board C. Federal Trade Commission D. Federal Commission on Unfair Labor Practices 202.Union leaders at the Baadfathe Corporation are furious. Although.
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  231.As a management executive left the meeting between his team and the company's union representatives and headed straight for the CEO's office, he reviewed where things seemed to break down. Union reps came to the table with three different offers to resolve the insurance and vacation benefits problems laborers were.
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  261.According to noted economist Thomas Piketty:  A. top executives are entitled to any level of pay they can negotiate with their board of directors. B. the annual pay for top executives should include a small guaranteed salary and should include a very large bonus in years where the firm earns higher profits than competitors. C. all.
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  191.The ___________ guaranteed union members the right to nominate candidates for union office and participate in union meetings.  A. Taft-Hartley Act B. Fair Labor Standards Act C. Norris-LaGuardia Act D. Landrum-Griffin Act 192.One goal of the Landrum-Griffin Act was to:  A. firmly establish the right of unions to engage in collective bargaining. B. set up the means by which unions could be certified.
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  281.Ben is an HR manager at Claymont Communications. Which of the following tasks would he perform as a part of the human resource planning process?  A. forecast future human resource requirements for his company B. appraise the performance of individual workers at his company C. establish the budget for the human resource department D. interview potential workers 282.Markus believes.
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  161.Membership in the Knights of Labor was:  A. limited to skilled craftsmen. B. limited to unskilled and semiskilled workers who belonged to industrial unions. C. open to all working people, including employers. D. open to anyone willing to promote capitalism as the economic system most likely to lead to economic prosperity for the working men and women of.
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  141.The high cost of illegal drug use in the workplace has resulted in a rise in the number of firms that test employees and job applicants for drugs.  142.According to the Occupational Safety and Health Administration (OSHA), 16% of job-related fatalities are homicides.  143.One in six violent crimes that are committed in.
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  131.Because of the need to cut costs, fewer large U.S. companies now provide some sort of child care for their employees than ten years ago.  132.Small firms often offer innovative child care programs as a way of competing for qualified employees.  133.On-site childcare remains the only acceptable way for firms to meet.
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  435.What is the purpose of a performance appraisal? What are the major steps involved in the performance appraisal process?  436.What are the key features of flextime plans, compressed workweeks, and job sharing plans? Discuss the advantages and disadvantages of these approaches to scheduling employees.  437.What are the main provisions of the Americans.
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  True / False Questions 1.Throughout most of American history, the relationship between managers and employees has been fairly smooth.  2.Historically, managers were less concerned about productivity and more concerned with friendly relations with coworkers.  3.One of the things that labor is interested in is fair and competent management.  4.A union is an employee organization.
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  371.As a project manager for a large construction company, Kevin decided to make the performance appraisal process as painless as possible for his crew. He spent a considerable amount of time creating performance standards he felt were reasonable, and after six months' time, he scheduled individual appointments with each worker.
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  281.Comparable worth primarily is concerned with:  A. ensuring equal pay for men and women who work for the same firm and have the same job title. B. reducing the gap between pay for executives and the pay for nonmanagerial employees. C. ensuring equal pay for jobs requiring similar levels of skill, education and training. D. determining whether men.
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  101.The Taft-Hartley Act authorizes the U.S. president to ask for a cooling-off period to temporarily prevent a strike in a critical industry.  102.Courts will issue an injunction against union tactics only if management can show a "just cause" to restrict the union tactic.  103.The lockout is the most common tactic used by.
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  381.Today, fringe benefits account for approximately ______ percent of total payroll costs.  A. 6 B. 18 C. 24 D. 30 382.Many firms now offer their employees ___________ benefits, such as on-site haircuts and free breakfasts, which help employees maintain a balance between work and family life.  A. real-time B. situational C. break time D. soft 383.A fringe benefit plan where employees choose the package of benefits they want.
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  111.Bellandro Bay Brewery union representatives and the company's management have reached an impasse. Going forward, the union is planning an organized strike and other tactics to put pressure on management where it will be most effective. Union supporters are being encouraged to avoid purchasing Bellandro's products. Now union leaders have.
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  411.Steely Percussion Inc. briefly tried to implement a flextime system, only to abandon it after a few months. Which of the following is the most likely reason Steely would drop its flextime plan?  A. It caused an increase in traffic congestion. B. It often made communication among employees more difficult. C. The employees resented being required.
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  71.A mediator has the power to impose a binding settlement on labor and management.  72.Arbitration is an agreement to bring in an impartial third party to render a binding decision in a labor dispute.  73.Many of the negotiated labor-management agreements in the United States call for the use of an arbitrator to.
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  41.The Wagner Act established the first minimum wage for workers.  42.One goal of the Landrum-Griffin Act was to clean up union corruption.  43.The Norris-LaGuardia Act prohibited courts from issuing injunctions against nonviolent union activities.  44.The National Labor Relations Act gave employees the right to form and join labor organizations and the right to.
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  51.Jenna is a member of a union team that is negotiating with management to obtain a labor contract for the workers represented by the union. Jenna is involved in contract arbitration.  52.During an interview with Zytex company representative, Hillary was told that Zytex faces intense competition and management believes that the.
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  61.Under a union shop agreement, workers must belong to a union before they can be hired.  62.The Taft-Hartley Act made the union shop agreement illegal in all states.  63.A union shopagreement is illegal in states that have passed right-to-work laws.  64.In an agency shop agreement, workers who do not belong to the union.
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  11.The Knights of Labor was the first truly national labor organization in the United States.  12.A craft union is an organization of skilled specialists in a particular craft or trade.  13.A union that consists of members who are all skilled specialists in a particular trade is called an industrial guild.  14.The Knights of.
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  151.Rose is a human resources manager for a rapidly growing corporation. The firm recently hired 100 new workers, 10 of whom were involved in workplace accidents soon after they were hired. It was determined that alcohol usage was the cause of these accidents. Top management has asked Rose to do.
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  331.Computer and robotics training is sometimes performed in a nearby classroom-type setting. We refer to this near-the-job-training as ____________.  A. vestibule training B. orienteering C. apprenticeship training D. mentoring 332.__________ is a type of training that duplicates the exact combination of conditions that occur on the job.  A. Modular training B. Job simulation C. Dress rehearsal training D. Performance feedback 333.Off-the-job training:  A. is further development that occurs at the.
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  351.Bob says he has achieved his "dream job." As an engineer for a major defense systems company, he is responsible for using sophisticated airplane and weaponry equipment that creates the exact conditions that a professional may experience if he/she uses the equipment in a real-life situation. He spends several hours.
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  301.The first step in the selection process is:  A. obtaining complete application forms. B. placing a help wanted ad. C. the initial interview. D. aptitude testing. 302.During the employee selection process, the screening interview is often conducted by:  A. the current workers in the applicant's department. B. a member of the human resources department staff. C. a selection committee consisting of managers from all departments.
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  241.Under the provisions of the Taft-Hartley Act, the president can ask for a(n) ___________ to prevent a strike in a critical industry.  A. arbitrator B. cooling-off period C. open shop agreement D. temporary take over by the federal government 242.The __________ is a tactic police, firefighters, and other workers who are not legally allowed to strike sometimes use to.
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  211.Closed shops were declared illegal by the:  A. Taft-Hartley Act. B. Norris-LaGuardia Act. C. National Labor Relations Board in 1929. D. U.S. Supreme Court in 1946. 212.___________ is the use of a third party to encourage labor and management to continue negotiating in an effort to settle a labor dispute or achieve a mutually acceptable labor-management agreement.  A. Arbitration B. Mediation C. Reconciliation D. Intercession 213.The process of.
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  181.__________ is the process by which a union becomes recognized by the National Labor Relations Board as the bargaining agent for a group of employees.  A. Accreditation B. Certification C. Arbitration D. Affiliation 182.____________ is the process by which a group of workers legally take away a union's right to represent them.  A. Disqualification B. Decertification C. Impeachment D. Disenfranchisement 183._____________ is the process by which representatives of.
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  291.Which of the following is an external recruitment source?  A. College placement bureaus B. Promotion of a current employee to a new position C. Transferring an employee in from a different office D. Recommendations of employees 292.Which of the following reasons makes the recruiting job more challenging?  A. The current emphasis on scientific management requires very specific job specification. B. Some organizations have.
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  251.If your company is selling its products or services to the U.S. government, you should study human resource law that pertains to:  A. the Better Business Bureau in your local area of operation. B. the limits that the EPA (Environmental Protection Agency) places on the pollutants you can emit in your foreign factories. C. the total.
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  21.John L. Lewis broke with the American Federation of Labor (AFL) in 1935 over membership issues and formed a rival group known as the Congress of Industrial Organizations (CIO).  22.The initial objective of the American Federation of Labor (AFL) was to provide union membership to workers in all industries.  23.Today, more than.
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  311.Jolie is a human resource manager who is currently involved in selecting employees. Which of the following activities is Jolie most likely to be working on in her present assignment?  A. performing a job analysis B. writing a help wanted ad C. conducting an orientation program D. completing a background investigation 312.Pre-employment physical examinations are:  A. an excellent way to screen.
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