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Study Resources (Business Management)

    MULTIPLE CHOICE   1.According to Chapter One, all of the following are attributes needed to communicate successfully with people from different cultures except A.motivation B.tolerance for ambiguity C.friendliness D.open-mindedness E.knowledge and skill       2.In Chapter One, sociolinguist Deborah Tannen claims that A.electronic mail can deepen the quality of relationships. B.electronic mail makes interpersonal communication more impersonal. C.everyone prefers face to face communication.
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    11.Since collectivist cultures pay more attention to nonverbal behaviors, they are better at expressing both positive and negative emotions. A. True B. False     12.An event that generates facilitative self-talk for one person might stimulate debilitative thinking for someone else. A. True B. False     13.The mind has little influence on our emotional states. A. True B. False     14.The approach to.
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    MULTIPLE CHOICE   1.Which of these statements is not accurate, according to the text? A.Teenagers who don’t get enough food to eat are more likely to get in trouble at school and have difficulty getting along with others. B.You might perceive someone’s behavior differently when you are ill than you would when you are.
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    31.Psyching yourself up before a soccer game is an example of A.positive prediction. B.a self-imposed prophecy. C.other-imposed prophecy. D.anxiety reduction. E.none of the above.       32.Which of the following does not characterize identity management? A.Identity management is collaborative. B.We construct multiple identities. C.Collaboration in identity management doesn’t mean the same thing as agreement. D.Identity management is always deliberate. E.Not all behavior is.
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    21.The communication strategies people use to influence how others view them is the process of A.ego-video. B.reflected appraisal. C.manipulation. D.social ethics. E.identity management.       22.People who hold excessively negative self-evaluations of themselves may do so due to A.distorted feedback. B.society’s emphasis on perfection. C.obsolete information. D.social expectations. E.all of the above.       23.Kiko still thinks of herself as a struggling student although as a.
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  11.It is impossible to repeat the same communication event. A. True B. False     12.The transactional model of communication suggests that communicators usually send and receive messages simultaneously. A. True B. False     13.The transactional model represents communication as static—more like a gallery of still photographs than a motion picture film. A. True B. False     14.We are not communicating when we.
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  21.It’s impossible to stop communicating. A. True B. False     22.Of the communication models described in your text, the linear model most accurately describes the interpersonal communication process. A. True B. False     23.We disclose more to people in interpersonal relationships than in impersonal ones. A. True B. False     24.Too much communication can have negative outcomes. A. True B. False     25.As the text points.
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    41.Studies suggest that the ability to empathize with others is hard-wired in our brains. A. True B. False     42.Parents should realize that preventing their children from experiencing and managing frustrating events can help to increase their empathic concern for others later in life. A. True B. False     43.Studies suggest that cognitive complexity actually increases one’s chance.
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TRUE/FALSE   1.Chapter One indicates that effective interpersonal communication is strongly linked to good health, social happiness and career success. A. True B. False     2.The only way we learn who we are is through communication. A. True B. False     3.A lack of social relationships may affect physical health and life span as dramatically as smoking or a lack.
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  41.The ability to construct a variety of different frameworks for viewing an issue is termed A.feedback framework. B.cognitive complexity. C.communication competence. D.metacommunicating. E.integration.       42.The textbook authors suggest that communication through social media can be hard to accurately interpret because A.it lacks important nonverbal cues that convey additional meaning. B.in online messages people tend to speak before they think. C.it.
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  312.What is a wholesaler? Describe the difference between merchant wholesalers and agents and brokers. Identify three types of limited-function wholesalers.  313.Retail distribution strategies can take three different forms. Identify the three forms and give examples of products that would be marketed using each strategy.      .
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    21.Which of the following is most clearly an example of qualitatively interpersonal communication? A.Aubre buys a sweater from a sales clerk. B.Rich invites the team to a party. C.Royce asks his friend Jane about her sick child. D.Aasim pleads for the class to vote. E.Georgina chats with the mailman.       22.The transactional model of communication is considered.
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    Match each of the perpetual schema examples below with the constructs that describe it. A.appearanceD.psychological trait B.social rolesE.membership C.interaction style     11.Chevell thinks Alicia is a typical lawyer.   12.Bertha did not want to associate with the girl wearing a ring in her nose.   13.Darin decided LuAnn was insecure when he heard her ask for help twice.   14.Jeremiah responded.
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    41.All of the men in one study ranked themselves in the top half of the population in terms of their ability to get along with others. A. True B. False     42.Young women struggle more with their self-esteem than do young men. A. True B. False     43.Changing an obselete or distorted self-concept can be a good thing. A..
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    41.Which of the following best fits the definition of self-disclosure? A.telling your romantic partner about your feelings toward him/her B.telling your college teacher about past grades C.telling your mother your weight D.telling your family physician about your health E.telling anyone anything about you       42.Privacy management means A.the choices we make to reveal or conceal information about ourselves. B.weighing.
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    MULTIPLE CHOICE   1.Research described in your text about mediated communication suggests that A.it may be an advantage for creating a desired impression. B.it permits a responder to ignore a message rather than be unpleasant. C.it can lack the “richness” of many nonverbal channels. D.all of the above are supported by research. E.none of the above are.
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    11.What’s missing from this perception check? “When you didn’t call me when you said you would, I thought you might have forgotten or were mad at me. What happened?” A.It doesn’t describe behavior. B.It has only one interpretation. C.It doesn’t request clarification. D.It is too wordy. E.Nothing is missing from this perception check.       12.How could you.
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    61.Your text makes the case that hints, benign lies, and equivocations are sometimes ethical alternatives to telling the truth. A. True B. False     62.Self-disclosure of personal thoughts and feelings may be inappropriate and risky in the work setting. A. True B. False     63.All self-disclosure is reciprocal. A. True B. False     64.As a general rule, the best way to develop.
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    71.Some lies are designed to initiate interaction. A. True B. False     72.If faced with a choice to tell a face-saving lie or deliver an equivocal message, most people will tell the lie. A. True B. False     73.Research supports that the quality of self-disclosure is not linked to marital satisfaction. A. True B. False     74.The most intimate relationships are those.
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    61.One experiment determined that the average lie rate was A.3 fibs for every 10 minutes of conversation. B.5 fibs for every 10 minutes of conversation. C.7 fibs for every 10 minutes of conversation. D.1 fib for every 5 minutes of conversation. E.10 fibs for every 15 minutes of conversation.       62.When Kathy told Abraham, “I’m just not.
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  31.According to your text, the axiom “the more communication the better” is true. A. True B. False     32.Your text promises that if you communicate skillfully enough, you should be able to solve every problem you encounter. A. True B. False     33.In impersonal communication we treat others as unique individuals. A. True B. False     34.Fortunately, just knowing about a communication.
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TRUE/FALSE   1.Generally speaking, people are more likely to share negative emotions rather than positive emotions. A. True B. False     2.Nonverbal reactions are often directly connected to verbalizing emotions. A. True B. False     3.Social rules discourage too much expression of negative emotion, but there are really no social limits to expressing positive emotions. A. True B. False     4.The United States is.
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  41.Communicating successfully with people from different cultural backgrounds only requires using the same exact elements of competence we use with people in our own country. A. True B. False     42.Judging others because of cultural differences may negatively effect our communication with them. A. True B. False     43.Your text defines communication competence as effective communication where one’s.
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    31.In a culture such as China or Japan, speaking directly is considered desirable. A. True B. False     32.A competent communicator is able to call on different identities when necessary. A. True B. False     33.Being a male or female makes little difference in how others communicate with us. A. True B. False     34.Defensiveness can become a problem for someone who.
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    11.Since stimuli that are intense often attract our attention, we’re more likely to remember extremely talkative people than those who are quiet. A. True B. False     12.Unchanging people or things become less noticeable, and thus occupy less of our attention than those that change. A. True B. False     13.Selection is an objective process. A. True B. False     14.The sensory.
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    MATCHING   Match each of the descriptions below with the term it best describes. A.punctuation B.interpretation C.empathy D.attribution error E.adrogynous behavior     1.You feel sadness when your friend tells you his cat died   2.You exhibit both male and female traits when faced with a difficult decision   3.You say you’re late because your partner is never ready on time; your partner says.
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    21.Empathy is related to perception in that A.the more perceptive you are, the less empathetic you need be. B.the more perceptive you are, the easier it is to forget to be empathetic. C.empathy is facilitated by trying to perceive things from the other person’s point of view. D.empathy and perception are both a result.
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    21.Punctuation is the process of organizing a series of events to determine causes and effects. A. True B. False     22.According to your text, the world appears different to each of us. A. True B. False     23.Silence is valued over talk in most Asian cultures. A. True B. False     24.The three phases of perception (selection, organization, and interpretation) that take.
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    11.The self-concept is a constantly changing set of perceptions that others have of you. A. True B. False     12.Personality traits are largely a result of genetics rather than of socialization. A. True B. False     13.We tend to resist revising our own self-concept even if the new self image is more positive. A. True B. False     14.All inaccurate self-concepts are.
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    21.Feelings are often recognized by nonverbal changes, such as blushing. A. True B. False     22.It is always clear what emotion someone is experiencing if you closely observe his nonverbal behavior. A. True B. False     23.Members of collectivistic cultures discourage expression of any negative emotions that might upset relationships among people in their “in-group.” A. True B. False     24.Even across.
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    MATCHING   Match each description below with the most accurate term. A.reflected appraisal B.significant other C.cognitive conservatism D.presenting self E.perceived self     1.The private self you honestly believe you are   2.The tendency to cling to an existing self-concept   3.A person who opinion we especially value   4.Process of judging ourselves by the evaluations of others   5.The “face” you show to others             Match the statment below.
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  281.__________ deals with moving finished products and information to business buyers and ultimate consumers.  A. Inbound logistics B. Outbound logistics C. Final stage logistics D. Wholesale distribution 282.When firms manage the return of goods from consumers either because they are defective or for recycling purposes, they are involved in:  A. materials handling. B. inbound logistics. C. factory processes. D. reverse logistics. 283.__________ is the term used to describe.
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    51.Self-disclosure must be frequent to be effective. A. True B. False     52.Cliches  are the most revealing type of communication. A. True B. False     53.A secret that has never before been shared with anyone would qualify as a deep disclosure. A. True B. False     54.A well-documented conclusion from research is that one act of self-disclosure usually begets another. A. True B. False     55.In.
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    41.It is possible to “catch” someone else’s mood. A. True B. False     42.Writing out your feelings will not have the same benefit as expressing them verbally. A. True B. False     43.Rumination produces debilitative feelings. A. True B. False     44.The text approach to minimizing debilitative emotions is a form of reappraisal. A. True B. False     45.Considering when and where to express feelings does.
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    31.According to cognitive psychologists, it is not events that cause people to feel bad, but rather the beliefs they hold about the events. A. True B. False     32.It rarely matters what channel to use when expressing an emotion (phone, e-mail, etc.) as long as you express yourself clearly and honestly. A. True B. False     33.One difference.
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  291.__________ warehouses are used to hold products for a relatively long time.  A. Storage B. Public C. Seasonal D. Distribution 292.Logistics is concerned:  A. with flows of materials, finished products, and information. B. only with the flow of information, not the flow of materials and products. C. with the flow of materials to the manufacturer and with the flow of finished products to the consumer,.
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    MULTIPLE CHOICE   1.Roxanne’s mood was affected by the excellent service she received at the coffee shop. This is best explained by the concept of A.social conventions. B.emotional contagion. C.reappraisal. D.emotion labor. E.emotional memory.       2.Which of the following is not one of the suggestions made in the chapter reading about introverts? A.Avoid asking introverts why they “don’t like people.” B.Don’t.
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    51.According to the Altman and Taylor model, the dimension of self-disclosure where information shared moves from being impersonal to more personal is called A.breadth. B.social penetration. C.variety. D.depth. E.equivocation.       52.What makes the disclosure in some messages deeper than others? A.Some revelations are more significant than others. B.Communicators have reached the level of sharing feelings. C.Some revelations are considered very.
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    31.Which of the following would not be considered a co-culture? A.senior citizen B.a person who uses a wheel chair C.construction worker D.Muslim E.all of the above are considered co-cultures       32.Two friends communicating face to face would most likely be A.taking turns sending and receiving messages. B.primarily sending messages. C.primarily receiving messages. D.sending and receiving messages at the same time. E.neither sending.
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TRUE/FALSE   1.Identity management occurs only in face-to-face interactions. A. True B. False     2.Research indicates that mediated communication offers advantages for identity management. A. True B. False     3.The influence of significant others becomes less powerful as we grow older. A. True B. False     4.The self-concept is extremely resistant to change. A. True B. False     5.Compared with face-to-face interaction, online communication tends to limit the.
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  51.According to the authors, people who are well-acquainted are less likely to misunderstand each other than relative strangers. A. True B. False     52.Studies show that poor communication was the root of over 60 percent of reported medical errors that led to serious physical injury, psychological trauma, and even death. A. True B. False     53.Some research shows.
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  301.Jen Carter is trying to find ways to improve her firm's movement of materials and goods from its warehouse to the factory floor. Jen is looking into ways of making her firm's __________ more efficient.  A. internal logistics B. outbound logistics C. materials handling D. factory processes 302.Marcia Baker ships orchids and other perishable flowers from her greenhouses near.
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    11.In individualistic cultures, a view of the self would involve all of the following except A.self-sufficiency. B.high value on tradition. C.high value on equality. D.high value on change. E.personal credit or blame.       12.Someone who is a “significant other” is A.“socially” conscious. B.a person whose opinion we especially value. C.always a supportive person. D.a person with significant goals.       13.If you want to.
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    31.The process whereby people influence each other’s perceptions and attempt to achieve a shared perspective is called negotiation. A. True B. False     32.A shared relational narrative is the reason that some couples say they are happily married when the facts would indicate otherwise. A. True B. False     33.The attitude that one’s own culture is superior to.
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TRUE/FALSE   1.While culture has a great deal to do with our perception, it is understood that a person’s mood and tolerance to stress do not. A. True B. False     2.A common perceptual tendency is to assume that others are similar to us. A. True B. False     3.The text argues that an ailment may have a strong impact.
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    31.When Mary meets Ted at a party, she asks him what he does for a living. This is an example of classifying people by A.appearance. B.psychological traits. C.membership. D.social role. E.interaction style.       32.Shima knows her friend Francine is going through a difficult time so she doesn’t mind that Francine is particularly quiet at dinner. This is.
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    21.The process of identity management can result in dishonest behavior. A. True B. False     22.Most researchers agree that we are born with many of our personality traits. A. True B. False     23.According to your text, the self-concept influences much of our future behavior. A. True B. False     24.Luckily, communication from others does not affect our self-concept. A. True B. False     25.You shouldn’t.
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    11.Which of the following factors might contribute to different environments? A.experience B.age C.income level D.ethnic group E.all of the above       12.What health threats can result from a lack of close relationships? A.more likely to experience a higher rate of accidents B.more susceptible to the common cold C.more likely to die prematurely D.b and c E.all of the above       13.The three types of.
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