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Study Resources (Business Management)

    31.Two things that distinguish facilitative feelings from debilitative ones are A.emotions and behavior. B.interpretation and intention. C.longevity and interpretation. D.intention and intensity. E.intensity and duration.       32.Which of the following is an example of the fallacy of causation? A.“I really don’t like her book but I don’t want to hurt her feelings.” B.“Even though I’m really busy today, I’d.
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    41.Accenting nonverbal behaviors match the thoughts and emotions the communicator is expressing verbally. A. True B. False     42.Signals of deception are called leakage. A. True B. False     43.Nonverbal messages are less ambiguous than verbal messages. A. True B. False     44.Since the face and eyes are probably the most noticed parts of the body, their nonverbal messages are easier to.
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    31.Highly abstract language can lead to which of the following problems? A.stereotyping B.misunderstandings C.blanket judgments D.confusion E.all of these choices are correct       32.What type of misunderstanding occurs when people assign different meanings to the same words? A.syntactic B.pragmatic C.semantic D.disruptive E.linguistic relativism       33.The grammar of a language is governed by A.semantic rules. B.pragmatic rules. C.syntactic rules. D.relative rules. E.none of these choices.       34.Of the following, what is not.
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    11.The initiating stage of interpersonal relationships is usually brief. A. True B. False     12.Attraction to others is greatest when we perceive we are similar to them in a high percentage of important areas, like goals and beliefs. A. True B. False     13.Differences strengthen a relationship when they are complementary. A. True B. False     14.Dialectical tensions exist in relationships when.
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    MULTIPLE CHOICE   1.His supervisor asked Arturo to generate a PowerPoint presentation for the Thursday team meeting. On Thursday, Arturo showed up without the presentation. Which element of the listening process is where Arturo’s listening failed? A.hearing B.attending C.understanding D.remembering E.any of the above       2.According to a study of college students and their communication activities, over 20 percent.
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    MATCHING   Match the statement below with the realtional stage it best describes. A.avoiding B.circumscribing C.experimenting D.integrating E.differentiating     1.Relational partners attempt to reduce ministry uncertainty and to decide if the relationship is worth pursuing.   2.Relational partners begin to share identities and their social circles merge.   3.Relational partners begin to withdraw from one another to avoid disagreement.   4.Relational partners create physical distance.
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    11.Proxemics is the study of A.the way people and animals use space. B.the way people use words to transmit messages. C.the way people use facial expressions. D.the way people use silence. E.the way people use vocal cues.       12.The many ways the voice communicates—including tone, speed, pitch, number and length of pauses, volume, etc.—are called A.paralanguage. B.vocalics. C.noncommunicators. D.nonvocals. E.proxemics.       13.Nonverbally, women __________.
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Match each statement with the helping listening style it characterizes. A.paraphrasing B.judging C.supporting D.advising E.analyzing   11.“Of course you get pushed around.  I told you that’s what would happen if you don’t tell people what you want.”   12.“You’re on the right track now.  This is the right think for you.”   13.“Sounds like you’re mad at me for embarrassing you. .
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    31.One study of 195 critical incidents in banking and medical settings showed that a major difference between effective and ineffective listening was A.how well the message was understood. B.how easy it was to remember the message. C.whether the message was of importance to the listener. D.whether the message could be remembered. E.the kind of feedback.
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    31.The stage where partners act in old, familiar ways and no growth occurs is A.differentiation. B.circumscribing. C.stagnating. D.avoiding. E.terminating.       32.One of the key differences between marriages that end in separation and those that are restored to their former intimacy is A.how long the couple remained in the integration stage. B.how much metacommunication occurs. C.the types of relational transgressions that.
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    21.Talking the most, interrupting the other person, and changing the topic most often are all common indicators of A.conversation control. B.decision control. C.powerful control. D.context control. E.distributional control.       22.Whenever we discuss a relationship with another, we are A.arguing. B.improving our relationship. C.self-disclosing. D.metacommunicating. E.receiving double messages.       23.The degree to which the partners in an interpersonal relationship like or appreciate one another is.
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    61.Nonverbal displays of affection are strongly connected to satisfaction and commitment in romantic relationships. A. True B. False     62.Emoticons may serve to accent or complement a mediated verbal message, but don’t serve as an adequate substitute for the richness of nonverbal messages that occur in face-to-face exchanges. A. True B. False     63.A smile is one nonverbal.
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    31.One way in which language styles vary across cultures is whether they are elaborate or succinct. A. True B. False     32.Speakers of expressive and elaborate languages, such as Arabic, probably do not value silence as much as speakers with a more succinct style. A. True B. False     33.After years of research, it has been concluded that.
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    MULTIPLE CHOICE   1.When a speaker uses powerful speech pattern he/she A.tends to be received more positively in culture like Mexico. B.stresses relational goals over content goals. C.may undermine relational goals to accomplish short term goals. D.will use very polite phrases and intensifiers. E.will be successful in all communication encounters.       2.“We” language A.may accomplish the goals of “I” language.
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    11.A speaker’s willingness to take responsibility for his/her thoughts or feelings can be indicated by the use of A.singular terms. B.“I” language. C.“you” language. D.consequence terms. E.euphemisms.       12.“People from the East Coast are rude.” Which of the following abstraction problems is illustrated by this statement? A.stereotyping B.confusing others C.confusing yourself D.being too frank E.bicoastalism       13.Which of the following is a way to.
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    11.“Why don’t you go ahead and visit your friends without me this weekend. I’ll stick around and catch up on my studies.” This statement typifies which relational stage? A.integrating B.differentiating C.bonding D.terminating E.intensifying       12.When two opposing or incompatible forces exist simultaneously in an interpersonal relationship, the struggle to achieve these opposing goals creates what is called.
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    31.The move from initiating to experimenting occurs at the same pace for both those communicating in cyberspace and face-to-face. A. True B. False     32.The intensifying stage is the time when individuals give up some characteristics of their old selves and develop shared identities. A. True B. False     33.It is possible for a business partnership to move.
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    21.Metacommunication is a destructive substitute for real communication. A. True B. False     22.Verbal metacommunication is a necessary ingredient in successful relationships. A. True B. False     23.Relational messages deal most commonly with control, immediacy, affinity, or respect. A. True B. False     24.Affinity messages can be either positive or negative. A. True B. False     25.Whereas affinity involves liking, respect involves esteem. A. True B. False     26.Liking or.
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    51.The far range of social distance is usually the distance used when salespeople and customers talk. A. True B. False     52.Our territory is the invisible bubble we carry with us wherever we go. A. True B. False     53.Since “beauty is in the eye of the beholder,” physical attractiveness is not a general factor in how people.
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TRUE/FALSE   1.Dialectical tensions arise when a relationship is new and tend to disappear after the first two years. A. True B. False     2.A person can be “too competent.” We are generally attracted to those who are talented yet have visible flaws like us. A. True B. False     3.According to Chapter Eight, we are usually attracted to people.
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TRUE/FALSE   1.“The Way You Talk Can Hurt You?” reading in Chapter Six insists that it would be beneficial for men to change their vocal patterns to sound more cooperative and friendly in everyday interactions. A. True B. False     2.According to the text, you cannot avoid communicating. A. True B. False     3.Nonverbal communication is usually specific and clear. A..
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  MULTIPLE CHOICE   1.Which of the following is an accurate statement about the way some women’s voices rise in pitch at the end of a sentence? A.Women who speak this way are perceived as timid and lacking in self-confidence. B.Women who speak this way are perceived as cooperative. C.Women who speak this way to convey.
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    21.When you believe that others cause your emotions rather than your own self-talk, you are falling for the fallacy of A.perfection. B.causation. C.approval. D.shoulds. E.overgeneralization.       22.When you believe that satisfaction in life is determined by forces beyond your control, you are falling for the fallacy of A.causation. B.helplessness. C.catastrophic expectations. D.approval. E.shoulds.       23.According to your text, the first step in minimizing your.
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    MULTIPLE CHOICE   1.Which of the following was found to be true about lying in online dating profiles? A.The more deceptive a dater’s profile was the less likely they were to use “I.” B.Fabricators tend to write shorter self-descriptions. C.Liars often flip their language, as in “not sad” instead of “happy.” D.b and c E.all of the.
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    41.A counterfeit tag question is one where the asker is looking for agreement, not information. A. True B. False     42.Supporting listening responses allow you to tell the other person how you think he/she feels. A. True B. False     43.Women, rather than men, tend to respond to others’ problems by offering advice. A. True B. False     44.Women are more likely.
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    51.People are less likely to feel annoyed or hurt if their partner’s poor listening is due to hearing loss. A. True B. False     52.Studies have shown that, in times of distress, women want support and men want advice. A. True B. False     53.The most appropriate response to someone’s grief is to point out the silver lining. A..
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    11.Imagine you’ve been listening for some time to a friend talk about whether or not to drop out of school. Which is the best helping paraphrase response? A.“You’re confused because there are as many reasons to stay as there are to leave, right?” B.“Which alternative sounds best to you?” C.“When you’re this confused,.
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    41.Which of the following is not true about the effect of gender on emotions? A.Women are more attuned to emotions than men, both within and across cultures. B.Fathers mask their emotions more than mothers do, according to one study. C.Women are less likely to use emoticons such as ? in online communication. D.Women express.
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    11.All human languages are symbolic in nature. A. True B. False     12.Inferential statements are conclusions arrived at from an interpretation of evidence. A. True B. False     13.A formal language culture will have different vocabularies for different sexes, levels of social status, different types of occasions, or degrees of intimacy. A. True B. False     14.“No” is so clear and short.
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    21.A friend told you there was a “good chance” that he would come to your party. When he didn’t show up you were upset. The semantic problem you experienced was due to A.emotive language. B.relative language. C.equivocal words. D.euphemisms. E.semantic distracters.       22.A culture is unavoidably shaped and reflected by the language its members speak. This concept.
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    11.Speaking is an active process; listening is a passive activity. A. True B. False     12.Selective listening is a reasonable thing to do when screening commercials and keeping an ear out for the weather report. A. True B. False     13.Because prompting involves using silences, it is not classified as a listening response. A. True B. False     14.Prompting is a more.
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    31.In nonverbal communication, studies of leakage deal with A.innate behaviors. B.illness behaviors. C.environmental issues. D.deception signals. E.perceptions of illness.       32.All of the following are true about nonverbal communication except which one? A.Nonverbal communication is universal for all cultures. B.Nonverbal communication may function to contradict verbal messages. C.Nonverbal communication is more ambiguous than verbal communication. D.Nonverbal signals are much more powerful.
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    21.Advice given in a respectful, caring way is always the best listening response to use when approached with another’s problem. A. True B. False     22.Of the many different elements in the listening process, hearing is the physiological dimension. A. True B. False     23.According to your text, most people usually try their best to listen but their.
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    21.The process of static evaluation implies that people or things are unchanging. A. True B. False     22.Syntactic misunderstandings arise when people assign different meanings to the same words. A. True B. False     23.Low-level abstract language can lead to blanket judgments and stereotyping. A. True B. False     24.Communication researchers call the process of adapting one’s speech style to match that.
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    31.By making another person wait, you could be sending messages about status, whether you intend to or not. A. True B. False     32.Nonverbal cues are especially likely to carry a lot of weight when they contradict a speaker’s words. A. True B. False     33.Deception studies have found that deceivers are more likely to be found out.
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    11.Focusing on having intimate communication daily will lead to extremely satisfying relationships. A. True B. False     12.One researcher concluded that close relationships “may be the single most important source of life satisfaction and emotional well-being, across different ages and cultures.” A. True B. False     13.Intimacy is closely linked to life satisfaction. A. True B. False     14.IM-ing, blogging, and Facebooking.
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TRUE/FALSE   1.According to research, most listeners retain 70 percent of a message for several weeks. A. True B. False     2.There is no single “best” listening style to use in all situations. A. True B. False     3.A good listener will always state her own judgment of the situation so the other person knows where she stands on the.
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    31.Mindless listening is never suggested because it shows lack of concern for the speaker. A. True B. False     32.Mindless listening can be potentially valuable. A. True B. False     33.Whereas hearing is a physiological process, attending is a psychological one. A. True B. False     34.Research suggests that most people remember about 60 percent of what they hear immediately after hearing.
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    MATCHING   Match each of the statements below with the fallacy it most clearly represents. A.fallacy of causation B.fallacy of shoulds C.fallacy of overgeneralization D.fallacy of perfection E.fallacy of helplessness     1.“Those interviewers made me so nervous.”   2.“You ought to keep in touch more.”   3.“I know he’ll be crushed if I don’t go out with him.”   4.“You never tell me how you.
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    11.Which of the following is true of debilitative feelings? A.They often last a long time. B.They keep you from functioning effectively. C.They are intense. D.They are a product of your beliefs. E.All of the above are true of debilitative feelings.       12.People who subscribe to the fallacy of perfection believe A.everyone is perfect except them. B.there’s no point in.
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    11.Nonverbal messages convey relational information such as respect and friendliness. A. True B. False     12.Generally, facing someone directly signals your interest in that person. A. True B. False     13.Most communication scholars don’t define American Sign Language as nonverbal communication. A. True B. False     14.Nonverbal communication can be very revealing, but it can have so many possible meanings that it’s.
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    MATCHING   Identify each of the following statements as fact or inference. A.inference B.fact     1.You are trying to hurt me.   2.You told Jimmy that I didn’t want to go out with him.   3.Why are you mad at me?   4.Jim wrote me a letter to help me get that job.   5.Your children are disruptive.   6.Your children interrupted me when I spoke.   7.The.
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    21.If you see someone smiling, you could interpret this communication to mean A.the other is friendly. B.the other is happy. C.the other wants to communicate. D.the other is faking something. E.any of the above       22.Facial expressions are A.the easiest nonverbal messages to decode accurately. B.often difficult to understand because of their rapid rate of change. C.rarely genuine and therefore.
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    41.Almost all verbal messages have a content dimension as well as convey relational information. A. True B. False     42.Relational messages are frequently nonverbal. A. True B. False     43.Relational dimensions of messages make statements about how the parties feel toward one another. A. True B. False     44.Partners tend to view one another as more attractive over time. A. True B. False     45.Research suggests.
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TRUE/FALSE   1.It is quite possible to have a wide range of relationships with coworkers, roommates, and even family members without having much intimacy at all. A. True B. False     2.Intimacy can come from intellectual sharing. A. True B. False     3.Physical intimacy is obviously the best type of relational intimacy. A. True B. False     4.By definition, an intimate relationship must exhibit.
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    21.“Sure it’s unfair. But you shouldn’t let that stop you. Life is unfair, so you’re crazy to let it bother you.” This statement is what type of response? A.supporting B.judging C.questioning D.paraphrasing E.parroting       22.When choosing the best listening style, it is important to consider A.the situation. B.the other person. C.your personal style. D.both a and b above. E.a, b, and c.
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    21.Silence or pauses count as nonverbal communication. A. True B. False     22.Patterns of eye contact are fairly consistent across cultures. A. True B. False     23.Emblems are nonverbal behaviors that have the same meaning to all members of a particular culture or co-culture. A. True B. False     24.It is possible to recognize paralinguistic messages, even if you don’t understand the.
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TRUE/FALSE   1.Equivocal words are words that can be interpreted in more than one way. A. True B. False     2.Emotive words are words that sound as if they’re describing something, but are really announcing the speaker’s attitude toward it. A. True B. False     3.Linguistic relativism is a notion that holds that our cultural worldview is shaped and reflected.
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    MATCHING   Match each description below with the term it best describes. A.chronemics B.paralanguage C.disfluencies D.proxemics E.kinesics     1.Study of use and structure of time   2.Waving, shaking head, or finger   3.Arriving early for an appointment   4.A strong accent or husky voice   5.“Uh,” “um,” “er”   6.Standing “at arm’s length”               Match each nonverbal function with the description below it best describes.  You will use some letters more.
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    MATCHING   Match each statement with the helping listening style it characterizes. A.paraphrasing B.judging C.supporting D.advising E.analyzing     1.“That’s a terrible idea!”   2.“You ought to give it a try.  You’ve got nothing to lose.”   3.“He’s doing that because he doesn’t think you’ll care.”   4.“I think you’re doing a terrific job.”   5.“Sure it’s discouraging, but it will be over soon, right?”   6.“So you’re upset because.
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