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Study Resources (Business Management)

  94) In a short essay, discuss why governments have been liberalizing cross-border movements of goods, services, and resources.   95) What is international business? What are the primary reasons that companies engage in international business? 96) What are the differences between merchandise and service imports and exports? Provide examples to illustrate your answer.     .
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  31) Safe work environments motivate ________; challenges motivate ________. A) individualists; collectivists B) collectivists; individualists C) non-fatalists; fatalists D) materialists; non-materialists 32) Managers should be more precise in their directions to subordinates when ________. A) the company has a philosophy of geocentrism B) the society believes age equals wisdom C) uncertainty avoidance is high D) power distance is low 33).
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    31.When Brody steered clear of Miranda after they had an argument, he was using what style of conflict? A.accommodating B.compromising C.avoiding D.passive aggression E.crazymaking       32.The conflict style where one has a low concern for him/herself and a high concern for others is called A.avoiding. B.collaborating. C.compromising. D.competing E.accommodating.       33.Alicia wanted to see a movie with her friends Friday night, but ended up.
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    MULTIPLE CHOICE   1.Which of these behaviors is characterized by the use of “we” language? A.evaluation B.description C.problem-orientation D.strategy E.provisionalism       2.“Rankism” best relates to which of these behaviors? A.evaluation B.superiority C.control D.strategy E.certainty       3.Which of these strategies has been used successfully to protest slavery, secure rights for women, reject war, oppose racial segregation, and accomplish other great social change in principled and pragmatic ways? A.aggressiveness B.nonviolence C.neutrality D.all.
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    21.Studies of different cultures and conflict reveal that A.assertiveness is valued worldwide. B.North Americans avoid confrontation more than other cultures studied. C.individualistic cultures are less assertive than collective ones. D.the assertiveness appropriate in North America could be perceived as rude and insensitive in collectivist cultures. E.All of these answers are correct are true.       22.One of the.
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    21.Research suggests that the most effective conversations about forgiveness contain two elements—an explicit statement of your thoughts or feelings, and a discussion of the implications of the transgression and the future of the relationship. A. True B. False     22.One type of communication that helps maintain relationships is evaluation. A. True B. False     23.Transgressions are always intentional. A..
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    MATCHING   Match each statement below with the appropriate defense-arousing behaviors. A.evaluation B.control C.neutrality D.superiority E.certainty     1.“How many times do you think I’ll have to explain this to you?!”   2.“That’s the way of the world get used to it.”   3.“You’re a slob!”   4.“It’s my way or the highway!”   5.“I don’t really need your input.  I’ve already made my decision.”             Match each statement below.
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  41) Reebok pays a royalty to the German Soccer League to use the team's logo on t-shirts that it sells. Reebok and the German Soccer League most likely have a ________. A) turnkey operation contract B) licensing agreement C) portfolio investment D) joint venture 42) A foreign direct investment occurs when ________. A) a company owns.
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    11.A full-fledged conflict will not occur unless the individuals involved try to prevent one another from achieving their goals. A. True B. False     12.Direct aggression is described as physical attacks and swearing, but does not include teasing or nonverbal gestures. A. True B. False     13.Gender is the most important variable in determining conflict style. A. True B. False     14.The.
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    41.All of the following are defense-arousing behaviors except A.neutrality. B.control. C.superiority. D.strategy. E.spontaneity.       42.The assertive message format A.should be worded to suit your own style of communication. B.may require you to repeat a part to ensure the other person’s understanding. C.may be delivered in mixed order of the elements. D.can combine two or more elements in a single phrase. E.All of.
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TRUE/FALSE   1.Defensiveness is often a self-perpetuating cycle. A. True B. False     2.Once a progressive spiral has been established in a relationship, it is likely to continue indefinitely. A. True B. False     3.When you respond nondefensively to criticism, you can agree with the truth of what the critic is saying. A. True B. False     4.The most damaging kind of disconfirming response.
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    MULTIPLE CHOICE   1.The text states that romantic partners who fear rejection and abandonment are likely to act in ways that increase the odds of their fears coming to pass. This example best relates to which concept from Chapter Two? A.identity management B.self-congruence C.self-fulfilling prophecy D.self-serving bias E.halo effect       2.Siblings who are ___________ are often more extraverted and.
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  41) When a company does business in another country whose official language is the same as its home country's, the company should most likely ________. A) assume that communications will go smoothly B) use back-translation on all written documents C) realize that words may have different meanings D) assume that word meanings are the.
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  61) The specific learned norms based on attitudes, values, and beliefs of a group of people are known as ethnology. 62) Many firms gain a global competitive advantage by fostering cultural diversity. 63) Most cultural variables are universal. 64) The lack of cultural guidebooks and research specifically for international managers poses a significant.
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  1) The broadening set of interdependent relationships among people from different parts of the world is known as ________. A) globalization B) offshoring C) franchising D) outsourcing 2) Which of the following best defines international business? A) It includes all public economic flows between two or more countries. B) It includes all private economic flows between two.
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Match the following statements with the appropriate part of the assertive message format. A.feeling B.behavior C.interpretation D.consequence E.intention     21.“I’m thinking you just don’t like me.”   22.“Because we were five minutes late, we couldn’t be seated until intermission.”   23.“You seem pretty sure of yourself.”   24.“I’m uncomfortable about that.”   25.“I’d like to know whether you are angry.”   26.“It seems that you’re just trying.
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  71) Import restrictions are becoming less important because consumers increasingly want to buy goods and services produced in their own countries. 72) Countries have reduced import trade barriers in the expectation that other countries will do the same. 73) Many companies merge with or acquire other companies to gain operating efficiencies that.
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    Match the type of disconfirming response with its behavioral description. A.impervious B.tangential C.personalized complaining D.impersonal E.irrelevant     11.Alex says, “Let’s decide what we’re doing this weekend after I get paid tomorrow,” and you reply, “I’m really excited about getting an A on my test.”   12.Vince says, “I’m so tired,” and you reply, “Boy everybody’s got problems today.”   13.You see.
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    MATCHING   Match each of the following crazymakers with its description. A.mind reader B.crisis tickler C.guilt maker D.pseudoaccommodator E.avoider     1.When this person’s partner brings up a problem, she pretends to be busy with the laundry.   2.This person pretends to give in and then continues to act in the same way.   3.This person handles conflict by trying to make her partner.
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  92) Why should domestic managers have an understanding of globalization and international business? What are the current views regarding the future of globalization? 93) What are three factors that have led to the increased growth in international business in recent decades? Which do you think has been most important and why?     .
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  21) International businesspeople need to understand social stratification systems where they do business because ________. A) such systems reflect a culture's willingness to accept product changes B) such systems indicate who people in a given culture will respect more C) the high similarity among countries lets firms effectively use global hiring practices D) what.
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    21.According to the text, all of the following are strategies that couples use to keep their relationships satisfying except A.positivity. B.social networks. C.openness. D.dividing chores equally. E.assurances.       22.Of the following, what is not a category of relational transgressions? A.minor vs. significant B.one-time vs. incremental C.deliberate vs. intentional D.social vs. relational E.open vs. private       23.Omid and Micayla have an agreement that he will.
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    21.Gibb’s categories provide a useful way for us to examine our A.self-concept. B.patterns of self-disclosure. C.defensive and supportive behaviors. D.manipulative behaviors. E.perceptual differences.       22.The communication climate in a relationship is determined by the A.roles each person has in the relationship. B.similarities of the parties. C.degree to which each person feels valued. D.amount of self-disclosure that occurs. E.listening and perceptual skills that.
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    21.Even when accommodation is a genuine act of kindness, it is not considered an acceptable style because the accommodator is showing a lack of regard for him/herself. A. True B. False     22.Compromise is considered a win-win conflict style because each person gets at least some of what they want. A. True B. False     23.What conflict style.
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    31.When others confront us with attacks on our presenting self, we are likely to become defensive. A. True B. False     32.If an attack to our presenting self is justified, we will not react defensively. A. True B. False     33.Another word to describe Gibb’s defensive behavior of neutrality is indifference. A. True B. False     34.Asking for more information from your.
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  11) Institutional development of services by business and government has aided the expansion of international business by ________. A) providing a universally agreed upon language for conducting international transactions B) removing immigration restrictions so that global firms can move personnel easily C) developing means to ease the flow of goods among countries D) spurring.
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    31.A constructive conflict style is rarely used, due in part to people not being aware that it is a viable alternative to a competitive approach. A. True B. False     32.A win-win, collaborative approach might be beneficial, but it isn’t very realistic to use due to its detail and complicated structure. A. True B. False     33.Although avoidance.
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  11) Because certain cultural attributes can link groups from different nations more closely than groups within a given nation, international businesspeople should most likely ________. A) assume that there are few significant cultural differences among nations B) examine relevant groups when comparing nations C) adopt universal operating methods D) avoid cultural imperialism 12) It is.
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    11.A consequence statement can describe A.what happens to you, the speaker. B.what happens to the person you’re addressing or to others. C.why you’re bothered or pleased by another’s behavior. D.what happens without moralizing about it. E.All of these answers are correct.       12.The most visible way disconfirming messages reinforce one another, as when one attack leads to.
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TRUE/FALSE   1.Research has shown that strong marriages manage conflict in constructive ways. A. True B. False     2.Destructive fights often start because the initiator confronts a partner who isn’t ready for a confrontation. A. True B. False     3.Interdependence must exist between two parties in order for a conflict to exist. A. True B. False     4.A conflict can exist only when both.
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  31) Which of the following statements would most likely NOT be supported by an advocate of offshoring? A) Offshoring increases the number of high-value jobs in the home countries of offshoring companies. B) Offshoring is fundamentally better for workers than the introduction of labor-saving technologies. C) Aggregate employment figures show that workers displaced.
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    41.Research supports the idea that—in “friends with benefits” relationships—women are more typically focused on “friends” and men are more likely to be interested in “benefits.” A. True B. False     42.The average Facebook user has 400 friends. A. True B. False     43.It is possible to have close quality friendships with more than 150 people. A. True B. False     44.Most Facebook.
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  51) When a company wishes to introduce change in a foreign country, its likelihood of success can most likely be improved by ________. A) introducing many changes simultaneously B) gaining the support of local opinion leaders C) agreeing to make some home-country changes in return D) employing expatriate managers to supervise local workers 52) If.
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  1) ________ consists of specific learned norms based on attitudes, values, and beliefs of a group of people. A) Ethnology B) Civilization C) Culture D) Doctrine 2) Which of the following is NOT true about cultural diversity? A) Companies may gain competitive advantages by bringing together people of diverse backgrounds. B) Cultural diversity is most successful when.
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    31.Children who experience insecure bonds with family in their early life often grow up anxious about new relationships, uncomfortable with intimacy, and worried about losing relationships. A. True B. False     32.The way parents communicate with their young children creates secure or insecure bonds that have powerful and lasting effects. A. True B. False     33.Whereas most other.
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    MULTIPLE CHOICE   1.Which of the following strategies is not recommend as a way to manage workplace bullying? A.Reframe your thinking. B.Negotiate with the offender. C.Appeal to a third party. D.Back off. E.All of the above are recommended strategies.       2.Which of the following is not an example of workplace bullying? A.assertive language B.impossible deadlines C.behind the back criticism D.withholding resources employees need.
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    41.Trust and morale on the job can be increased by something as simple as saying “hello” or “thanks” in e-mail messages. A. True B. False     42.The most confirming type of message is acknowledgement. A. True B. False     43.In marriage, stonewalling is a strong predictor of divorce. A. True B. False     44.Complaining is the most destructive way to disagree with.
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    11.An example of a romantic turning point might be A.a specific date. B.a Facebook declaration. C.the first big fight. D.the first kiss. E.All of the above are examples.       12.Which of the following is not true of friendship and social media? A.Social networking sites are used to maintain current friendships and revive old ones. B.Social media isn’t a replacement.
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  71) English-speaking peoples account for a larger portion of global output than people who speak any other language. 72) National origin is an acquired group membership. 73) Although countries are similar in terms of having a mandatory retirement age, they differ in what that age is. 74) There is a strong correlation between.
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    11.An uncontrolled, spontaneous “explosion,” a “Vesuvius,” is A.encouraged by your text as a first step to solving conflict. B.therapeutic when you feel it’s impossible to be relational and your partner understands what you’re doing. C.a great way of eliminating defensive behaviors by “clearing the air.” D.one way to make sure your partner will listen.
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    21.Behavior that fits into Gibb’s category of “strategy” attempts to manipulate the other into doing what you want. A. True B. False     22.What Gibb describes as “spontaneity” means saying the first thing that comes into your mind. A. True B. False     23.A supportive climate usually results from the expression of empathy. A. True B. False     24.When you decide to.
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    11.Stating your intentions is an important element of an assertive message. A. True B. False     12.Tangential responses are one type of disconfirming message. A. True B. False     13.Just recognizing the other person isn’t enough to be considered confirming. A. True B. False     14.Acknowledgment is more confirming than recognition. A. True B. False     15.Incongruous responses contain two messages that seem to deny or.
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  81) By operating internationally, a company may take advantage of business-cycle differences among countries and thereby reduce its financial risks. 82) The production of goods by a French company in Italy for sale in Italy is an example of an Italian merchandise import. 83) When a U.S. citizen flies Japan Airlines, the.
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  61) Globalization refers to all economic transactions among countries. 62) International business includes all commercial transactions between two or more countries. 63) Gaining some understanding of international business is important for any business student because global events and competition affect almost all companies. 64) The best way of conducting business domestically is also.
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  21) When a company successfully responds to foreign production and market opportunities, ________. A) other companies will likely emulate its successful practices B) it likely has a long-term advantage over competitors C) it typically downsizes its domestic operations D) its home government likely raises taxes on the company 22) According to your text, which of.
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  51) The same automobile company produces Fiats and Ferraris. The company builds an engine plant in China with low production costs for Fiats but not Ferraris. The probable reason is that ________. A) Fiat competes mainly on a focus strategy, whereas Ferrari competes mainly on a mass-market strategy B) Fiat competes mainly.
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    31.Which of the following statements is the best supportive alternative to the accusation, “You just don’t try hard enough.” A.“You should try harder.” B.“You give up too easily.” C.“I’m worried you’ll fail with two D’s.” D.“You should study two hours every night.” E.“It’s time we had a talk about trying.”       32.Ambiguous responses A.are conversational “take aways.” B.are unrelated.
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