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Study Resources (Business Management)

  91) Discuss the significance and benefits of analyzing the audience before shaping a communication. 92) John has to spend about five hours writing a report. He considers spending an hour each day for a week writing on his laptop at a local coffee shop. He also considers hunkering down in his.
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  41)Which of the following logical fallacies involves offering evidence such as “everybody knows”? A) An appeal to popular opinion B) An ad hominem attack C) Afalse dilemma D) Afalse analogy E) Ared herring 42)Which of the following fallacies involves focusing on an irrelevant issue to draw attention away from a central issue? A) Red herring B) False dilemma C).
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  21)When using ACE for bad-news messages, which of the following should be considered during the composing stage of the process? A) Can I do anything else to project a positive image and maintain goodwill? B) How can I close the message appropriately? C) What is the best medium for this message? D) Have I.
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1)In the ACE process for communication, the first step is ________. A) adapting B) adjusting C) analyzing D) addressing E) authoring 2)In the ACE process for communication, the second step is ________. A) composing B) cutting C) collaborating D) copying E) considering 3) Which of the following is done in the first step of ACE? A) Analysis of your purpose B) Organizing content C) Revising.
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  31)Conflict that is the result of differences in personalities is said to be _____ conflict. A) cognitive B) affective C) shortterm D) relational E) cultural 32)Which of the following statements is most likely to be true regarding accusatory language? A) It focuses on your perception rather than assigning blame. B) It encourages dialogue with the other person. C) It.
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  97) Discuss best practices when developing a presentation using presentation software. 1.Organize your presentation into well-defined sections that indicate your logic. 2.Design every slide to support one main idea. 3.Write message headlines: short sentences or meaningful phrases at the top of the slide that represent your main ideas. 4.Present material in the body of.
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  61)You’re writing a sales message to entice potential customers to join your gym. Telling your audience that the first 50 responders will get a free one-week trial period at your gym ________. A) makes it difficult for your audience to act B) is an example of social proof C) creates a sense of.
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  31)You received a request for information that included a list of questions numbered 1 through 10. When you reply, ________. A) answer the first five questions only, as 10 is too many to address in one message B) include your answers ordered 1 through 10 as well C) reorder the questions according to.
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  11)Of all the features in your message, the ________ has the most power to influence the audience to accept your bad news. A) desired business result B) audience’s anticipated reaction C) justification behind the bad news D) silver lining, or hidden benefit of the bad news E) apology 12) When possible, which method of delivering bad.
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  94) Discuss the most effective ways to use text messaging in business. 95) How is the use of instant messaging (IM) at work different from the use of instant messaging in one’s personal life?Provide examples. 96) Discuss routine messages and how a nonroutine issue should be responded to. 97) Discuss when it is.
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  51) _____ refers to the relationship between subject and verb in a sentence. A) Slang B) Clichés C) Conciseness D) Antonyms E) Voice 52) Which of the following will help ensure a communication that is more concise? A) Active voice B) Slang C) Clichés D) Wordy phrases E) Fillers 53) Unnecessary information, words, and phrases are considered to be _____, and do.
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  71) Listening is widely considered to be one of the most important communication skills. 72) A collectivist culture puts the needs of the group before individual interests. 73) All cultures have the same ethical values. 74) Understanding the meaning of an email message uses totally different skills than understanding the meaning of a.
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  98) Why is goodwill important in business? 99) Why might a thank-you note that is considered perfectly appropriate in America be considered inappropriate in an Asian culture? 100) What is the point of sending “for-your-information” messages, if they are not related to business information?     .
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  81) Most experienced business writers know that it’s more efficient to write one well written draft than multiple drafts. 82) Oral communication allows you to evaluate while you are delivering the message, while written communication allows you to evaluate before delivering your message. 83) Whenever possible, effective business writers choose positive wording.
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  51) In which type of culture is the relationship valued more than punctuality and efficiency? A) Time oriented B) Egocentric C) Power distance D) Collectivist E) Polychronic 52) According to Hofstede, cultures with high _____ are formal and hierarchical, and have clear separation between superiors and subordinates. A) power distance B) uncertaintyavoidance C) collectivism D) context E) timeorientation 53) Cultures that rely.
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  71) Persuasion is the process of influencing your audience to agree with your point of view, recommendation, or request. 72) The analyzing phase of the ACE process is relatively unimportant in persuasive situations. 73) Persuasion is less useful in teamwork and collaboration. 74) If you want to give your coworker time to consider.
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  81) Most audiences will be persuaded through logic, not an appeal to emotions. 82) In an ad hominem attack, you attack the person who disagrees with you rather than addressing the issue at stake. 83) Sales messages typically require persuasion to influence and motivate the audience. 84) When using presentation software such as.
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  81) Asking “What do you think?” at the end of a presentation is not recommended, as it is too simple a question to move the discussion forward. 82) Recent research has shown that job candidates who mirror the interviewer’s body language are perceived as offensive. 83) Biased language suggests prejudice, prejudgment, or.
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  51)What is the similarity between direct and indirect formats for recommendations? A) Both position the recommendation in the same place. B) Both omit mention of potential objections. C) Both specifically identify the proposal in the subject line. D) Both begin with information putting the situation in context. E) Both conclude with a call to action. 52).
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  71) Concise communication is short and to the point, expressing ideas clearly in the fewest possible words. 72) The ACE process for communication can only be used in very complex situations. 73) Composing consists entirely of putting words on the page or speaking them aloud. 74) If you’re pressed for time, it’s a.
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  31)When usinga direct organization for a message, the main idea of your message ________. A) is best placed near the end of your communication B) should not be stated at the beginning of your message C) should be stated before the supporting details D) should be included near the end of your message so.
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1)Which of the following questions should be considered when determining the correct medium for bad-news message? A) Should you include an apology? B) Can you do anything to project a positive image? C) How can you maintain goodwill in the relationship? D) What justification and explanation should you include? E) How quickly do you need.
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  21) A message that gives the writer the opportunity to establish or sustain a positive relationship with the audience is a(n) _____ message. A) implicit B) indirect C) goodwill D) direct E) persuasive 22)________ benefits are advantages that someone else — a third party — gains. A) External B) Internal C) Audience D) Indirect E) Direct 23)What should be a writer’s first.
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  41)Your audience will be less accepting of bad news if you ________. A) treat them politely B) express understanding of their concerns C) show respect for them D) use the word “you” a lot E) employ neutral language 42)A positive closing to a bad-news message ________. A) refers to the negative news B) apologizes for the bad news C).
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  51)To make it easy for anaudience to follow instructions, ________. A) put the directions at the start of your message B) use bullets instead of numbersif the sequence or order of steps is important C) include only one action per step D) identify the condition at the end of each step if an instruction.
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  41)When texting a client you do not know well, what should be included in the text? A) A salutation B) Detailed explanations C) Abbreviations D) Complete sentences E) Bullet points 42)A(n) ________ is a message acknowledging that you have received information or checking that you have understood information correctly. A) announcement B) confirmation C) goodwill message D) condolence E) claim 43)Which of.
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  91) Alyssa shies away from using the direct organizational approach in her request messages to coworkers, as she feels it is rude and inconsiderate to blurt her request out at the start of a message. Do you agree? 92) Discuss and support occasions when using bcc – blind carbon copy-would.
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  41)Collaboration ________. A) usually leads to relational conflicts B) ensures buy-in from all parties C) is a good way to achieve workable solutions under time pressure D) results in an “I win, you lose” outcome E) usually results in a lose-lose situation 42) If people make decisions without all needed information, what type of conflict will.
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1)Which of the following is an example of a routine business request? A) Askingyour manager to grant you the leave which he had cancelled earlier B) Explaining a travel expense to the accounting department C) Persuading a client to postpone a project so that your company can take the job D) Askingyour team leader.
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  31)If you phrase bad news ________, your audience is more likely to understand your message. A) by sugarcoating it B) in clear terms C) through implication D) by subtle hints E) in vague terms 32) When positioning the bad news in a letter, which of the following would ease the impact of the bad news? A) Subordinate.
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  71) If your message includes a question which is likely to confuse your audience, use the direct organizational approach. 72) When placing a request within a message, phrase it so that you simply need to implywhat you are asking. 73) A goodwill message allows you to establish and maintain a positive relationship.
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  81) It is appropriate to use blind carbon copy in an email, as long as the use promotes the success of the organization. 82) Announcements are message that publicly notify people of information they need to know. 83) Building positive working relationships through goodwill is critical to your career success. 84) Different cultures.
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  61) What software feature will allow multiple people to make writing changes, leave comments, and identify who makes the changes to a document? A) Spell check B) Grammar check C) Find and replace D) References E) Track changes 62) Which proofreading method slows the reading pace and allows you to examine information out of context? A) Reading.
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  21)While the ________ stage helps you make a persuasive plan, the ________ stage helps you put the plan into action and draft the message. A) analyzing; composing B) analyzing; evaluating C) composing; analyzing D) composing; evaluating E) evaluating; composing 22)If you have thoroughly analyzed all the elements and carefully composed the message, evaluation ________. A) is not.
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  11)A “you” perspective ________. A) consists simply of abundant use of the word “you” in your message B) avoids use of the word “you” C) requires you to consider other people’s viewpoints D) involves considering the situation from your own perspective E) is only necessary in claims requests 12)_____ are advantages that your audience directly receives.
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  11)Analyzing________ involves focusing on information needs, motivation and benefits, and potential resistance. A) your audience’s needs B) your purpose C) medium choices D) your desired outcome E) the business result 12) To develop the most persuasive content for a communication, what must first be understood by the communicator? A) What kind of content will best motivate the.
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  41) The act of organizing content so that it is understandable from the audience’s perspective takes place during what stage of the writing process? A) Composing B) Analyzing C) Researching D) Persuading E) Evaluating 42) Which of the following allows for a logical and easy way to plan the organization of a message? A) Direct organization B) Outlining C).
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  61)Sending an email to congratulate a business acquaintance on the birth of her baby is ________. A) improper unless you have a close personal relationship B) tactless and a letter should be mailed instead C) inappropriate since it is in reference to an event in her personal life D) best done with direct organization E).
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  31)According to psychologist Abraham Maslow, which of the following needs is included in the most basic level of human needs? A) The need for respect B) The need for affiliation C) The need for love D) The needfor food E) The need for appreciation 32) When writing an appeal letter to solicit funds, praising the audience.
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