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Study Resources (Business Management)

  11.In wireless LANs, when a station is ready to transmit data, it _____. a)sends the data right away b)sends the data as soon as the medium becomes idle c)sends the data a little after the medium becomes idle d)sends the data after waiting after a random delay 12.Wireless LAN technologies are defined by the ____.
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1. Message situations that are clearly good news appropriately are written in the indirect order.   2. The direct order is best for most messages concerning routine exchanges of information.   3. When the objective of a message will have neither very positive nor very negative effects on the reader, the direct approach generally.
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  51. Whitley has to write a routine inquiry message seeking information about a possible venue for the company’s annual employee recognition banquet. Which is the best beginning to her routine inquiry message? A. We would like to have some information about your banquet facilities. B. We are in need of information about.
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  11.The unit of frequency is _____. a)volts b)degrees c)hertz d)angstrom 12.The phone system transmits signals in the range _____. a)520 kHz – 1,610 kHz b)87.5 MHz – 108.0 MHz c)2.44 GHz – 2.46 GHz d)300 Hz – 3,400 Hz 13.In the early years of the 20th century, the phone network in the US operated as a _____. a)regulated monopoly b)regulated duopoly c)competitive industry d)regulated.
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    11. A sentence covering two items of information would tend to give more emphasis to each item than a sentence covering three items.   12. Unrelated ideas should not be placed together in a sentence.   13. For reasons of economy, items not related in thought may be placed in the same sentence.   14. There.
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    31. Companies can legally monitor employees’ on-the-job social networking and other computer activity.   32. It is usually more difficult to communicate successfully in writing than orally because A. you do not have to plan oral messages. B. writing is a “lean” medium. C. it is harder to be indirect than direct. D. writing requires a.
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    21. When writing a general favorable response, writers should avoid adding comments, questions, suggestions, or additional information even if such material is relevant to the reader’s original request.   22. Because the general favorable response message will have answered the reader’s request in the opening or body of the message, writers of.
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    21. In a claim message, information such as invoice number and identification of product appropriately may be placed in a subject line.   22. Words that accuse your reader of wrongdoing add strength to a claim message and are recommended when supported by the facts of the case.   23. Clearly stating how you.
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  21. The ability to meaningfully, accurately, and efficiently include pictures and other graphics to supplement your messages is an example of A. cross-cultural literacy. B. information literacy. C. verbal literacy. D. technological literacy. E. visual literacy.22. A memorandum reporting a shortage of certain goods written by the warehouse supervisor of Company X to the company’s.
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1.A design is a _____. a)detailed description of a product or service b)wish list for desired features in a network c)implementation of a network d)upgrade to a network implementation 2.The goal of network design is to _____. a)create a visually attractive network b)meet end user needs within budget c)use the latest technologies to implement the network d)use the least.
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    31. It is good strategy in messages refusing claims to end with a skillfully worded reminder of the situation that caused the claim.   32. In contrast with other negative messages, all negative announcements should be direct and to the point.   33. An acceptable strategy for writing a negative announcement is to begin.
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  41. Which of the following sentences presents its subject matter in the strongest wording? A. Mr. Henderson canceled the story. B. Mr. Henderson was responsible for cancellation of the story. C. The story was canceled by Mr. Henderson. D. Mr. Henderson effected a cancellation of the story. E. Cancellation of the story was effected by.
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    41. By definition, a proposal can only be in written form.   42. Proposals are for external audiences only.   43. Proposals may be solicited or unsolicited.   44. The unsolicited proposal of a business to sell goods or services differs from a sales message primarily in form; they are similar in purpose and persuasive strategy.   45..
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    11. Because technical words are difficult to understand, they have no place in business writing.   12. Abstract words are fuzzy and vague.   13. Words that stand for things the reader can see, feel, taste, or smell are abstract.   14. To say “very early Saturday” is more concrete than “Saturday at 3:30 a.m.”   15. Of.
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    11. A good strategy for diplomatically handling a refusal in a message is to explain first and then to refuse.   12. In a message refusing a request because of company policy, stating the company policy is usually sufficient explanation.   13. The opening of a refusal message should make clear that you are.
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  31. Which of the following sentences covers its contents in the most roundabout way? A. It is the president’s belief that a recession is near. B. The president believes a recession is near. C. The president thinks a recession is near. D. A recession is near, believes the president. E. The president thinks a recession.
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    21. To write “make an investigation” generally is preferable to “investigate.”   22. Even though such words as tired, weary, and exhausted can refer to the same condition, they do not mean exactly the same thing.   23. It is easy to choose words with the right denotation; the hard part is finding words.
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1. In adapting sentences to your readers, you should aim a little above their level of comprehension.   2. You should put one and only one piece of information in a sentence.   3. What is considered a short, readable sentence depends on the communication ability of the reader.   4. Because long sentences are hard.
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  61. According to the text, to logically arrange the answers in a favorable response, a writer could use which of the following strategies? A. If there is only one question, answering the question immediately and moving to the goodwill closing. B. Answering the questions in the order that the reader originally asked.
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1. There is one recommended writing process that all business writers should use.   2. Writers should always move from planning to drafting to revising, with no backtracking.   3. Once you become an experienced business writer, you will be able to write many routine messages without as much planning and revising.   4. Relatively inexperienced.
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    41. Which of the following does not give a major advantage that email has over other forms of communication? A. Eliminates “telephone tag”. B. Saves time. C. Is relatively inexpensive. D. Facilitates fast decisions. E. Eliminates personal friction. 42. You have to write an email announcing the next department meeting. Which of the following would be.
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1. Communication skills are a plus, but you can succeed as well with or without them as long as you are expert in your chosen business area. True False 2. The higher you go in an organization, the less important communication skills become. True False 3. Succeeding in the “information age” requires businesses—and their.
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    31. In an adjustment-grant, if what went wrong is a rare and unavoidable event, you should explain the situation to the reader.   32. The adjustment-grant message appropriately should end with a sincerely worded apology for what went wrong.   33. “We were very happy to receive your July 1 order” is a most.
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        11. You can learn the true culture of an organization by reading its published missions statement. True False 12. Communication is collaborative. There is really no such thing as one-way communication. True False 13. Imagination, creativity, and judgment are for the creative disciplines. Business communication should use only logic and analysis. True False 14. Since most.
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1.The potential advantages of wireless LANs include all of the following except _____. a)reliability b)lower installation costs c)user convenience d)quick installation 2.The potential disadvantages of wireless networks include all of the following except _____. a)reliability b)costs c)data rates d)security 3.Wireless LANs use wireless frequencies in the _____ frequency band. a)Ku b)Ka c)ISM d)L 4.All of the following are ISM frequency bands except _____. a)915 MHz b)2.45 GHz c)5.8.
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1. Building goodwill through messages is gratifying to business people personally, but it is difficult to justify as a profitable business practice.   2. The words you use in writing messages should come primarily from your speaking vocabulary.   3. The old “language of business” in vogue a century ago has given us some.
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  11.Statistically multiplexed WANs are defined by their ability to allocate network resources _____. a)according to defined time slots b)according to defined frequencies c)according to needs d)on a dedicated basis 12.Compared to point-to-point links, statistically multiplexed WANs improve data link utilization by _____. a)increasing data link capacity b)increasing the number of data links available c)increasing the number of end.
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  41. Which of the following is a justification for short paragraphs? A. They can work well as beginning and ending paragraphs. B. They give added emphasis to the facts covered. C. They have good eye appeal. D. They provide frequent breaking points, which makes reading easier. E. all of the above42. A paragraph arranged in.
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  11.Authentication is _____. a)hiding information b)providing an alternate identity c)the verification of a claimed identity d)granting certain specific privileges over information to a user 12.Authorization is _____. a)hiding information b)providing an alternate identity c)the verification of a claimed identity d)granting certain specific privileges over information to a user 13.In network security, a firewall is a device which lies between two.
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1.The first widely used network to obtain Internet access in homes was _____. a)the phone network b)Ethernet c)ATM d)frame relay 2.In the phone network, end users are connected to each other using _____. a)packet switching b)circuit switching c)routing d)MPLS 3.In circuit switching, communicating devices are connected _____. a)all the time b)most of the time c)on demand d)None of the above 4.Once a connection is established.
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    21. Email is not a diverse type of communication: Emails are almost always written quickly and usually involve short messages. As a result, writers should use a casual style rather than an informal or formal business style.   22. Because of the informal nature of many emails, correctness in terms of grammar,.
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        31. In those rare cases in which minority membership (black, Hispanic, etc.) is a vital part of the message, it is appropriate to include this information.   32. In adapting writing to a group ranging from college graduates to those with a grade-school level of education, one should write for the A. lowest.
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1. Negative news is usually received more positively when preceded by a convincing explanation.   2. It is logical to write bad news messages directly when the message will be received routinely.   3. When you know your reader well and think he or she will appreciate frankness, it is appropriate to present bad.
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    31. Which of the following sentences conforms least to the you-viewpoint? A. To serve you better, we now offer technical assistance online. B. As a business traveler, you will appreciate the light weight of this laptop. C. We appreciate your order and look forward to serving you again. D. Your request to use our.
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  41. Saying “Because you forgot to include your customer account number on your order, your shipment was delayed two days” effectively explains a shipment delay because it will keep the customer from blaming you and accept that the delay is his/her fault.   42. Sending thank-you notes is a good way to.
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  11.A network that connects multiple buildings located near each other is commonly called a _____. a)core network b)building network c)campus network d)distribution network 12.In the modular approach to network design _____. a)each part of the network uses a design customized to that part of the network b)the administrator of each part of the network selects their own.
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  11.A routing table is a table stored in a router which keeps track of _____. a)all known paths to neighboring networks b)the best paths to neighboring networks c)all known paths to destination networks d)the best paths to destination networks 12.Routing tables maintain routes as _____. a)a sequence of IP addresses b)a sequence of router IDs c)a sequence of.
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    11. For the sake of conciseness, the questions in a direct inquiry message should be combined into a single sentence when practical.   12. Numbering questions in a routine inquiry message is both a commendable and acceptable practice.   13. The most appropriate ending for a routine inquiry message is a general statement that.
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    11. Words that create positive meanings in your reader’s mind usually are best for achieving your message’s objectives.   12. Since positive words are the most effective for achieving desired effects, negative words should not be used in business messages.   13. Negative words tend to destroy goodwill.   14. It usually is good practice in.
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    11. Letters are the oldest form of business communication and as a result of technological advances are not generally considered to serve an important purpose in business today.   12. Memorandums have declined in usage and importance as emailing has become more and more popular.   13. You will probably never need to write.
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1.Information security is defined as _____. a)providing confidentiality, integrity and availability to information b)encrypting information c)hiding information d)providing robust data storage of information 2.Confidentiality is defined as _____. a)guarding against improper modification of information to ensure authenticity b)maintaining restrictions on information to protect personal privacy c)ensuring timely and reliable use of information d)None of the above 3.Integrity is defined as.
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        21. It is not good writing practice to construct paragraphs longer than 10 lines.   22. Not every good paragraph must have a topic sentence.   23. One major weakness of the paragraph plan with the topic sentence within the paragraph is that the topic sentence receives little emphasis in this position.   24. The most.
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    31. A sales strategy that seeks to appeal to the reader’s rational thought processes is likely to be based on factual material.   32. An effective attention-gaining technique for a sales message opening is to use a question or statement introducing a need that the product will satisfy.   33. Since gaining attention is.
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1.Wide area networks are defined by their ability to _____. a)provide data communication services to a large numbers of users b)provide very high bandwidths c)provide very high data rates d)use wireless technologies 2.WAN technologies use broadcast. a)True b)False 3.When a device has data to be delivered over a WAN network _____. a)it waits for the medium to become idle b)it.
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