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Study Resources (Business Management)

  Multiple-Choice Write the appropriate answer in the blank or record your answers on a machine form. 21. You are writing a short, informal report that you will send to one of your customers. Which format would be most appropriate?a. Letter formatb. Memo or e-mail formatc. Manuscript formatd. Printed form 21. ____ 22. Which.
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Test Bank True-False Circle T or F on this sheet or record your answers on a machine form. 1. Business reports have only one purpose: to convey information. 1. T F 2. Analytical reports present data without analysis or recommendations. 2. T F 3. The first step in preparing a report is locating information to.
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  31. Which of the following sentences demonstrates clear writing? a. A supervisor asked everyone to work an extra day. b. A supervisor asked production employees to work an extra day. c. A supervisor asked everyone to work on Saturday. d. Lindsey Goulet asked production employees to work on Saturday. 32. Which of the following sentences.
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  21. Which of the following is an advantage of the indirect strategy? a. Saves the reader’s time b. Respects the feelings of the audience c. Prevents frustration d. Sets a proper frame of mind 22. When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should a. put the bad.
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  21. Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing? a. Language problem barrier b. Psychological barrier c. Physical barrier d. Nonverbal distraction barrier 22. A listener.
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  11. When brainstorming to generate ideas, you should a. critique each idea as it is suggested. b. record ideas without judging them. c. always work alone for greater efficiency. d. allow no more than five ideas to be discussed. 12. You will create clear, readable messages if you a. proceed free form from one idea to.
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  11. Long sentence lead-ins a. are unnecessary introductory words. b. introduce the “meat” of the message. c. avoid reader confusion. d. demonstrate effective language usage. 12. I am writing this letter to inform you that is an example of a. a flabby expression. b. an effective introductory statement. c. a long lead-in. d. strong business writing. 13. Which of the.
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  31. The most effective speakers build audience rapport bya. building their credibility and establishing their expertise.b. citing sources.c. using visual aids.d. forming a bond with the audience by informing and entertaining. 31. ____ 32. When making a business presentation, you shoulda. read the introduction to make sure you don’t omit anything.b..
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  31. Modifiers must be close to the words they describe or limit. 32. The following sentence contains a dangling or misplaced modifier: Working all night, the brief was filed with the court on time. 33. Business writers generally place the topic sentence first in the paragraph. 34. All support sentences in a paragraph.
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  1. A business message should be long because quantity enhances quality. 2. The ability to prepare concise, audience-centered, persuasive, and purposeful messages comes naturally. 3. When writing a business message, you should always write it from your perspective. 4. The goal of persuasive writing is to make your audience believe and accept your.
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1. Which statement is accurate? a. Proofreading involves using only a spell checker. b. Revision should always occur after you have completed writing. c. Business messages must be clear, concise, and readable. d. Revising and proofreading involve the same steps. 2. Which of the following is true about writing and revising business documents? a. Rarely is.
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  41. When should passive voice be used in business writing? a. When you want to de-emphasize the action or the recipient of the action b. When you want to emphasize the doer of the action c. When you want to de-emphasize negative news d. Never 42. Which of the following uses parallel structure? a. Our new.
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  1. In making hiring decisions, employers often rank communication skills among the most-requested competencies. 2. Because of today’s communication technology, writing skills are less important than in the past. 3. Operating a computer is an example of a “soft” skill. 4. As a frontline employee, you can expect to have more managers in.
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  1. ____________________ is defined as “the transmission of information and meaning from one individual or group to another.” 2. In the communication process, ____________________ means converting an idea into words or gestures that will convey meaning. 3. When you decide the spoken or written means by which you will send a message,.
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  21. What communication channel would be most appropriate when a written record or formality is required? a. Report or proposal b. Letter c. E-mail d. Blog 22. What is the preferred channel choice for today’s corporate communicators? a. Memos b. Letters c. E-mail d. Instant messaging 23. Lindsay is writing a property description for a new real estate brochure. To.
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  1. Nicola is collecting information for a business document she is writing. We call this collection process ____________________. 2. Long reports and complex business problems generally require some use of ____________________ research methods. 3. Looking in the files and talking with your boss are methods of ____________________ research. 4. In the ____________________ pattern.
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1. Which of the following represents a goal for business writers? a. You should concentrate on your feelings in business messages. b. You should get your audience to believe and accept your ideas. c. You should create messages that are lengthy to demonstrate your superior intellect and language skills. d. You should write business.
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  1. ____________________, which occurs during the third phase of the writing process, means improving the content and sentence structure of your message. It may include adding, cutting, recasting, reformatting, and redesigning what you have written. 2. ____________________ involves correcting the grammar, spelling, punctuation, format, and mechanics of your messages. 3. I am.
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  31. What is a comma splice? a. Two independent clauses run together without punctuation or a conjunction b. Two independent clauses joined by a comma without a conjunction c. A broken-off part of a complex sentence d. Two dependent clauses 32. What is a run-on sentence? a. Two independent clauses run together without punctuation or a.
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  21. Don’t send a message unless you know exactly who your audience is. 22. You are more likely to achieve your communication goals if you profile your audience and shape the message to that profile. 23. Profiling your audience helps you tailor your words to your readers or listeners. 24. Although messages may.
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1. Communication skills a. are not as important as technical skills for career success. b. are not necessary in today’s competitive job market. c. are ranked by recruiters at the top of qualities they most desire in job seekers. d. cannot be learned; they are innate. 2. Which of the following statements is most accurate? a..
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  11. Translating the message from its symbol form into meaning involves a. feedback. b. decoding. c. encoding. d. nonverbal communication. 12. Which of the following statements about feedback is most accurate? a. Feedback is the verbal response from the receiver. b. Senders should provide as much information as they can to their receivers to show their intellectual.
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  11. Each and every student will be required to participate in one group writing project contains a redundant expression. 12. Redundant words or phrases convey a meaning more than once. 13. Use abundant adjectives, adverbs, and phrases to add emphasis to your ideas. 14. Business English is a necessary prerequisite for taking this.
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  11. Many communication experts regard poor organization as the greatest failing of business writers. 12. Using a hierarchy such as an outline can help you to organize ideas and information. 13. When you expect the reader to be pleased, mildly interested, or neutral, use the indirect pattern of organization. 14. Another name for.
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  21. Understanding a message involves listening to only the spoken words. 22. Most Americans communicate with business associates at approximately 1½ feet. 23. Both your personal appearance and the physical appearance of your business documents transmit immediate and important nonverbal messages. 24. Zach’s company does business globally. By associating with people from diverse.
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  31. Bijan and his family place great emphasis on tradition, ceremony, and social rules. Bijan is most likely a member of a low-context culture. 32. North Americans consider time a precious commodity and correlate it with productivity, efficiency, and money. 33. Cross-cultural communication can be improved by practicing tolerance and ethnocentrism. 34. Ethnocentrism.
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1. Matthew must develop a proposal for his supervisor that will describe the cost savings for an automated call center. Where should he begin? a. Writing the proposal b. Locating other proposals that he can copy c. Researching the proposal d. Determining an appropriate layout 2. Before composing a business document, you should gather information.
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  41. Which statement regarding type sizes and fonts is accurate? a. Font styles are a stylistic means of adding emphasis to your words. b. Readers are generally most comfortable with 8- to 10-point type for body text. c. Fonts include caps, boldfacing, italics, underlining, outlining, and shadowing. d. Writers should always use all caps.
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  11. Successful communication takes place only when a receiver understands the intended meaning of a message. 12. Skilled communicators should always use complex words to communicate their ideas and feelings. 13. Most people listen with 50 percent or higher efficiency. 14. Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings. 15..
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  11. Individuals rather than teams generally produce quicker, more accuratedecisions. 11. T F 12. The biggest problem with most oral presentations is the failure to focuson a few principal ideas. 12. T F 13. Rather than memorizing, the best plan is to deliver your presentationextemporaneously. 13. T F 14. Although stage fright is.
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  11. According to writing experts, approximately what percentage of time should you spend on the prewriting phase of a business message? a. 90 percent b. 50 percent c. 25 percent d. 5 percent 12. The primary purpose of business writing is typically to inform or persuade; a common secondary purpose is to a. promote goodwill. b. comply.
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  21. Smart business communicators use clichés such as think outside the box to show that they are familiar with current business terminology. 22. Converting a verb into a noun creates stronger, more professional business writing (e.g., made a decision instead of decided). 23. The following sentence demonstrates effective business writing: Our purchasing.
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  1. Once you master your business writing skills, you will begin to write perfect first drafts. 2. Professional writers develop a system of writing and revising that works for them; they may revise at any point in the process. 3. Main points are easier to understand in concise messages. 4. Concise messages are.
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  21. Which of the following expressions is most modern? a. Enclosed is b. Under separate cover c. Every effort will be made d. Please do not hesitate to 22. Jargon a. is specialized terminology that individuals in a specific profession or field use. b. should not be used in business writing. c. is the same as slang. d. improves.
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  1. During the ____________________ phase of the writing process, the writer analyzes the audience and the purpose for writing. 2. Sam is collecting and organizing information for a marketing report he is writing. Sam is involved in the second phase of the writing process, which is the ____________________ phase. 3. Catherine is.
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  31. Create a conversational but professional tone in letters, e-mail messages, instant messages, and memos by a. choosing a clear format and effective document layout. b. using emoticons. c. using familiar words, occasional contractions, and pronouns such as you and I. d. using slang and abbreviations such as IMHO and BTW. 32. Marketing Director Kiprova.
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  31. Monica is writing her first safety-inspection report. To sound businesslike and professional, Monica should include expressions such as the affected party, the undersigned, and the writer. 32. Business messages are most effective if they convey an informal, conversational tone. 33. Positive language generally conveys more information than negative language does. 34. The.
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  41. Which of the following demonstrates effective business writing? a. All executives and their wives will attend the Reno conference. b. A salesman must meet monthly sales quotas. c. The female attorney graduated from Yale. d. The office personnel will assist you with your forms. 42. Which of the following is most acceptable for business.
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  21. Words such as although, as, because, and which often introduce dependent clauses. 22. A run-on-sentence results when a writer joins two independent clauses with a comma. 23. Mechanical techniques to emphasize important ideas include underlining, italics, boldface, font changes, all caps, dashes, tabulation, columns, and headings. 24. Although mechanical means are occasionally.
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  41. An American businessperson who thinks that all Swiss are hardworking, efficient, and neat is illustrating an example of a. ethnocentrism. b. tolerance. c. stereotyping. d. a cultural norm. a. stereotyping. b. individualism. c. ethnocentrism. d. communication style. 43. Working with people from other cultures will require tolerance. One of the best ways to become more tolerant is by a..
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