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Study Resources (Business Management)

  31. Which of the following statements about documenting data is not accurate? a. Documenting data can strengthen your argument. b. Documenting data protects you from charges of plagiarism. c. Documenting data is not necessary if you put the information in your own words. d. Documenting data helps the reader pursue the topic further. 32. Which.
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  31. Which of the following statements about workplace teams is most accurate? a. Teams tend to respond more slowly to competition or problem solving. b. Because conflict often results, teams tend to have decreased productivity. c. Team members who are involved in the decision-making process show less resistance to change. d. Individuals tend to.
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1. Choose the most accurate statement about business presentations. a. At some point nearly half of businesspeople have to inform others or sell an idea. b. Good speakers are born, not made. c. If you are like most people, you may be apprehensive about making informational or persuasive oral presentations. d. Information and persuasion.
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  21. Decisions made by teams promote greater “buy-in” from group members. 22. Many organizations are using virtual teams to exchange ideas and make decisions. 23. The most effective groups have members who are willing to establish rules and abide by those rules. 24. Withdrawing from a group is viewed as an effective technique.
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  1. ____________________ analysis issues include size, age, gender, experience, and professional background. 2. You should capture listeners’ attention, introduce yourself, establish your credibility, and preview your topic in the ____________________ of your presentation. 3. Develop each of your main points in the ____________________ of your presentation. 4. In the ____________________ of your presentation,.
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  11. A proposal represents a legal contract. 12. Companies today prefer online proposals. 13. The main differences between formal and informal proposals are tone and language use. 14. Like proposals and informal reports, formal reports begin with a definition of the project. 15. The first step in preparing a report is to conduct research. 16..
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  31. Create a slide in your multimedia presentation only if that slide will create interest, help the audience follow your ideas, highlight points you want your audience to remember, introduce or review key points, provide a transition from one idea to the next, or illustrate and simplify complex ideas. 32. To.
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  31. Many applicants prepare a plain-text résumé because it can be pasted directly into the body of an e-mail message. 32. The most important reason to prepare an e-portfolio is that it shows off your talents and qualifications more thoroughly than a print résumé. 33. To fool scanning programs into ranking your.
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1. Begin the job search by studying the job market and a. identifying your interests, goals, and qualifications. b. specifying your target job, ideal supervisor, and perfect working conditions. c. developing a short-range career plan to present at interviews. d. searching Web sites for job openings. 2. Your first step in finding a satisfying career.
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  1. Effective speaking skills and career success go hand in hand at every stage of a career. 2. Business studies indicate that the best predictor of career success is not only whether employees were effective at public speaking but also if they enjoyed public speaking. 3. For any presentation you can reduce.
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  21. If your audience will be dressed casually, experts recommend that you dress casually for your presentation. 22. Lindsay plans to give her audience a handout with images of her PowerPoint slides. Lindsay should distribute this handout after her presentation to maintain audience control. 23. Creating speaker’s notes from your PowerPoint slides.
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  1. Proposals are informative documents used to educate readers. 2. Proposals may be internal or external, but most proposals are external. 3. External proposals may be solicited or unsolicited, but most proposals are unsolicited. 4. RFP stands for “Required Formal Procedures.” 5. Informal proposals are often presented in short (two- to four-page) letters. 6. Most.
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  1. ____________________, also known as business etiquette, civility, social intelligence, or soft skills, refers to a whole range of desirable workplace behaviors. 2. ____________________ intelligence is defined as “the ability to get along well with others and to get them to cooperate with you.” 3. The ____________________ of your voice is the.
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  11. Rebecca has an interview with a large company in a nearby city. What information should she learn about the company before her interview? a. The company’s mission and goals b. The company’s customers and competitors c. The management structure and names of leaders d. Rebecca should find out all this information about the.
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  21. Connor opened his presentation to an audience of business owners with this statement: If you want to reduce employee benefit costs by at least 15 percent without hurting employee morale or impacting your work environment, please stand up right now. By asking them to stand, Connor is a. identifying himself.
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  21. When you enter the office for an interview, a. greet the interviewer confidently, and wait for him or her to initiate a handshake. b. avoid small talk and obvious flattery such as “You have beautiful facilities here.” c. introduce yourself to the receptionist, and wait to be invited to sit. d. immediately open.
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  21. Many researchers today begin by looking in electronic databases because a. they know that all data found in electronic databases is valid and reliable. b. electronic databases are always a free resource if you have Internet access. c. it is easy to cite sources found in an electronic database. d. electronic databases are.
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1. Which of the following statements is accurate? a. Proposals are persuasive documents used to solve problems, provide services, or sell equipment. b. Proposals are always solicited. c. Proposals are informative documents used to share problems, identify emerging issues, and categorize available resources for resolution. d. Proposals are developed for external audiences only. 2. A.
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  1. Many screening interviews occur on the telephone. 2. The most common format for hiring/placement interviews is the sequential interview. 3. If the company is conducting a panel interview, a candidate should direct an answer only to the person who asked the question. 4. In sequential interviewing follow-up interviews tend to be more.
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  11. Natalia is presenting statistics about the diversity of college students in different parts of the country. She will most likely organize by chronology. 12. A professional way to end a presentation is to warn the audience of the conclusion and wrap up the speech with an expression like That’s it. 13..
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  1. Many businesses have established protocol procedures or policies to encourage civility. 2. Hard skills refer to a whole cluster of personal qualities, habits, attitudes (for example, optimism and friendliness), communication skills, and social graces. 3. Technical fields such as accounting and finance don’t emphasize soft skills. 4. Because today’s technologies provide many.
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  31. To help his listeners keep track of where he is in the presentation, Dominic has just said, Next I will discuss three plans for reducing waste. What verbal signpost is Dominic using? a. Summarizing b. Previewing c. Switching directions d. Enumeration 32. In her presentation on improving employee morale, Jillian makes this statement: So.
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  11. Don’t worry about what information is available about you online because this information is irrelevant to the job search. 12. To prevent future problems with online material or digital dirt, you should use a nickname or pseudonym when starting a new profile on a social network. 13. Before your interview you.
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  21. Even if you have less experience and fewer accomplishments than other candidates, you may be hired if you can demonstrate the skills required. 22. When explaining how you would handle a negative hypothetical situation described in a situational question, you should respond positively even though the situation sounds negative. 23. To.
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  11. The budget in a proposal should a. reflect careful research because a proposal is a legal contract. b. provide only rough estimates so that you can raise the price later if costs increase. c. never itemize hours and costs, but offer only a total sum. d. include a disclaimer to ensure that the.
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  1. Many companies now use ____________________ interviews to save time and money by eliminating less-qualified candidates before scheduling face-to-face interviews. 2. A(n) ____________________ interview is meant to test a candidate’s reactions during nerve-racking situations. 3. ____________________ interviews are typically conducted by a group of people who will be your supervisors and colleagues..
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  11. Presentations are given to many types of audiences. According to your text, what are the four categories of audiences? a. Informed, uninformed, intelligent, and stupid b. Hostile, friendly, neutral, and uninterested c. Workplace, education or school-related, community, and political d. Manuscript, extemporaneous, impromptu, and memorized 12. Your audience analysis reveals that audience members will.
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  31. What is the most accurate statement about plain-text résumés? a. Plain-text résumés are in high demand for electronic applications because recruiters and employers no longer ask candidates to send application materials by postal mail. b. A plain-text format is widely used for posting to online job boards and for applying by.
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  21. Businesses should avoid using social networking sites to generate research because these sites serve entertainment and leisure purposes only. 22. Both observation and experimentation produce firsthand data to clarify cause and effect. 23. When you conduct an interview, prepare closed-ended questions to make the interviewee feel relaxed and at ease. 24. The.
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  1. ____________________ accounts for most of the jobs found by candidates. 2. A résumé that focuses on a candidate’s skills rather than on past employment has been prepared using the ____________________ style. 3. A résumé that lists work history job by job, starting with the most recent position, has been prepared using.
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  1. Informal proposals are sometimes called ____________________ proposals. 2. In the ____________________ section, your aim is to discuss your plan for solving the problem. 3. The ____________________ section promotes the credentials and expertise of project leaders and support staff. 4. The planning of every report begins with a statement of ____________________ that describes.
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  11. If you receive constructive criticism on the job, you should focus on your feelings as much as possible. 12. If another person has criticized you unfairly, you should disagree respectfully and constructively. 13. When you deliver constructive criticism, you should use the word “we” instead of “you” to avoid sounding accusatory. 14..
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  11. Which of the following is a traditional job-search technique? a. Developing a network b. Searching CareerBuilder and HotJobs c. Visiting a company Web site to search for job openings d. Checking LinkedIn or Facebook 12. Which of the following tips will best help you conduct a safe, effective Web job search? a. Respond only to.
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  11. Alec, hoping for a promotion, wants to improve his pronunciation skills so that he’s able to say words correctly and clearly with accepted sounds and accented syllables. Which of the following is the best advice for Alec? a. Hire a professional speech coach. b. Listen carefully to educated people. c. Practice sounding.
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  11. The most successful job seekers launch smart, reactive campaigns. 12. Your primary purpose in preparing a persuasive résumé is to obtain an interview. 13. The résumé format most popular with recruiters and hiring managers is the functional résumé because it focuses on the job applicant’s skills and abilities related to the.
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1. Which statement about professionalism is accurate? a. Professionalism refers to those behaviors exhibited only to customers. b. Professionalism describes desirable workplace behavior. c. Professionalism emphasizes hard skills or technical knowledge desired by employers. d. Professionalism is important only in large companies. 2. A synonym for professionalism is a. hard skills. b. social acceptance. c. business etiquette. d. diversity. 3..
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1. During your interview you will a. convince the employer of your potential. b. research the company. c. create success stories and match them to common interview questions. d. organize yourself and your materials into a persuasive package. 2. The job interview provides the opportunity for you to a. expand on information in your résumé. b. find.
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  41. How should you close an interview? a. Briefly review your strengths, thank the interviewer, and ask what action will follow. b. Be confident and say, “This job sounds great! When do I start work?” c. Ask about salary and benefits. d. Invite the interviewer to lunch. 42. What should you do after the interview? a..
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  31. When preparing the location for business meetings, you can maximize collaboration by arranging the tables or chairs in straight rows. 32. Etiquette guidelines for business meetings indicate that both participants and leaders are responsible for sticking to the agenda and avoiding tangents. 33. Ground rules for a business meeting should be.
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