Info
Warning
Danger

Study Resources (Business Management)

  1.1 Reviewing the Chapter (LO 1-1 through 1-7)   1.Why do businesses need to be able to communicate well? (LO 1-1) 2.Why do you need to be able to communicate well? (LO 1-2) 3.What are some flawed assumptionsabout workplace communication? What is the reality behind the myths? (LO 1-2) “An administrative assistant will do all.
7 Views
View Answer
  2.2 Reviewing Grammar (LO 2-4)     The error(s) in the original sentence are italicized; the corrections are bolded.   1.I didn’t appreciate him assuming that he would be the group’s leader.     2.Myself and Jim made the presentation.     3.Employees which lack experience in dealing with people from other cultures could benefit from seminars in international business communications.     4.Chandra.
0 Views
View Answer
  5.11 Revising Paragraphs (LO 5-3)     1.Make each of the following paragraphs more readable by opening each paragraph with a topic sentence. You may be able to find a topic sentence in the paragraph and move it to the beginning. In other cases, you’ll need to write a new sentence. a. At Disney.
1 Views
View Answer
  1.What are some techniques of good writers?  Which ones do you use regularly? (LO 5-1-3) 2.What are ways to get ideas for a specific communication? (LO 5-1) 3.What activities are part of the composing process?  Which one(s) should you be doing more often or more carefully in your writing? (LO 5-1) 4.What are.
9 Views
View Answer
  5.4 Evaluating the Ethical Implications of Connotations (LO 5-2)     People of goodwill will disagree here.   wasted / sacrificed   illegal alien / immigrant   friendly fire / enemy attack   terminate / fire   inaccuracy / lying   budget / spending plan   feedback / criticism         .
0 Views
View Answer
  3.7 Eliminating Biased Language (LO 3-4)     1.Mr. Brady, Mr. Barnes, and the new intern, Jodi, will represent our office at the job fair.  (Referring to the woman as “Jodi” instead of using a courtesy title and her last name is condescending and implies that the woman is of not of equal.
1 Views
View Answer
  10.What are four characteristics of good audience benefits? (LO 2-5) Good benefits are   11.What are three ways to identify and develop audience benefits? (LO 2-6)   12.What are considerations to keep in mind when addressing multiple audiences? (LO 2-7)         .
0 Views
View Answer
    Comment on Design   7.Now look at the brochure specifically to see how well it follows the principles of document design.  Write down both strengths and weaknesses here: 6.Now look closely at the content.  Does the brochure seem to anticipate and answer questions the reader would have?  Is each idea expressed as concisely.
1 Views
View Answer
  Topics Discussed by the Team   In games, topics focus on the team and how we are doing. Even here, detail is spared:   Coach:“Come on guys; we need some hits.” Shortstop:  “Hey, what am I doing wrong when I'm up there swinging?” Me:           “You're not extending your arms over the plate.”   I could tell him about.
2 Views
View Answer
    1.What are some positive ethical efforts that are getting attention? (LO 4-1) 2.What are some ethical components of communication? (LO 4-1) 3.What are some elements of corporate culture? How do they affect business? (LO 4-2) 4.What are some ways to improve interpersonal communication? (LO 4-3)       .
11 Views
View Answer
  5.7 Changing Verbs from Passive to Active Voice     The passive voice appears in italics; a possible active voice revision is indented under each numbered item.   1.It has been suggested by the corporate office that all faxes are to be printed on recycled paper. 2.The office carpets will be cleaned professionally on Friday evening..
0 Views
View Answer
  2.8 Identifying Objections and Audience Benefits (LOs 2-4, 2-5, and 2-6)     Possible answers are included for each scenario; however, student responses may vary.   1.Your organization is thinking of creating a knowledge management system that requires workers to input their knowledge and experience in their job functions in the organization database. What benefits.
1 Views
View Answer
    6.14 Improving a Financial Aid Form (LO 6-2, 6-3)     This problem works well as a collaborative assignment. Put students in large groups to brainstorm the form’s weaknesses. Then discuss it in-class before students go off to work on their own. Some of the things that are unclear in the form will.
2 Views
View Answer
2.20 Analyzing a Discourse Community (LO 2-2)     This problem works well as a short report due near the end of the term.  The answers will vary based on the discourse community that students choose to analyze.   An example memo that analyzes a softball team follows. You may consider showing this example to.
0 Views
View Answer
  6.2 Evaluating Page Designs (LO 6-3)     The top pair of pages use pictures the same size to emphasize the grid, but in the page on the right, elements are more nearly balanced within three columns.   6.3 Evaluating the Ethics of Design Choices (LO 6-3)     People of goodwill may disagree about some of these. .
1 Views
View Answer
  3.4 Focusing on the Positive (LO 3-2)     Many different revisions are possible. Acceptable answers include the following.   1.Applications that are postmarked after January 15 will not be accepted.   2.All new employees will not be able to receive health benefits for 90 days.   3.I will not be available by phone on Saturdays and Sundays.   4.Overtime cannot.
2 Views
View Answer
  3.5 Identifying Hidden Negatives (LO 3-5)     Many different revisions are possible. Acceptable answers include the following.   1.The seminar will help you become a better manager. (Could be read to imply that the reader is not a good manager.)   2.Thank you for the confidence you have shown in us by ordering one of our.
3 Views
View Answer
  ANSWERS TO END OF CHAPTER APPLICATION CASE QUESTIONS?  ? 1.What is the main business problem faced by Southern States Cooperative? 2.How was predictive analytics applied in the application case? 3.What problems were solved by the optimization techniques employed by Southern States Cooperative?     .
4 Views
View Answer
  5.8 Using Strong Verbs (LO 5-2)     Each indented sentence uses a stronger action verb than the sentence above it.   1.An understanding of stocks and bonds is important if one wants to invest wisely. 2.We must undertake a calculation of expected revenues and expenses for the next two years. 3.The production of clear and concise.
0 Views
View Answer
  5.9 Reducing Wordiness     One of many possible revisions appears below each sentence.   1.Eliminate words that say nothing. You may use different words. a. There are many businesses that are active in community and service work. b. The purchase of a new computer will allow us to produce form letters quickly. In addition, return on.
0 Views
View Answer
  2.6Choosing a Channel to Reach a Specific Audience (LO 2-3)     This exercise is effective for in-class brainstorming. Use it to make these key points:   ?No channel will reach all the people in that group. ?The best channel depends on budget and purpose. For example, lists of people who take the PSAT, SAT, and.
0 Views
View Answer
  3.3 Eliminating Negative Words and Words with Negative Connotations (LO 3-2)     1.You will lose the account if you make a mistake and the customer is dissatisfied. Revision:  Customer accounts can be maintained by processing claims efficiently. (Better, but lacks you-attitude.) Revision:  You can maintain customer accountsby processing claims efficiently. (Uses positive you-attitude.)   2.Avoid errors.
2 Views
View Answer
  5.13 Writing Paragraphs (LO 5-1)   The challenge in this assignment comes not from writing the paragraphs but from accurately labeling the topic sentences, active verbs, and parallel structure and from editing.   If you use this problem, collect students’ paragraphs and their peers’ comments. Some students will get misinformation, and you want to.
3 Views
View Answer
  2.7 Identifying and Developing Audience Benefits (LO 2-5 and 2-6)   Difficulty Level: Medium   1.Write fewer e-mails   2.Volunteer at a local food pantry   3.Volunteering to recruit interns at a job fair   5.Security: building groundwork for improving relationships in workplace   7.Belonging:  belonging to a group; interacting with other people who also participate;     .
1 Views
View Answer
  4.What are the costs of communication? (LO 1-3)   5.What are the costs of poor communication? (LO 1-4)   6.What are the basic criteria for effective messages? (LO 1-5)   7.What role do conventions play in business communication? (LO 1-6)   8.What are the components of good problem solving method for business communication opportunities? (LO 1-7)     .
4 Views
View Answer
  6.7 Evaluating Websites(LO 6-2, 6-3, 6-6)     Allow two weeks’ lead time if you’re requiring a written evaluation or a formal presentation evaluating the website.   6.10 Creating a Brochure (LO 6-3, 6-4)     Students generally like this assignment, which works well as either an individual or a group assignment. It’s harder than it looks and.
0 Views
View Answer
  3.6 Improving You-Attitude and Positive Emphasis (LOs 3-1, 3-2)     Many different revisions are possible. Acceptable answers include the following.   1.You’ll be happy to learn that the cost of tuition will not rise next year.   2.Although I was only an intern and didn’t actually make presentations to major clients, I was required to prepare.
2 Views
View Answer
  5.6 Eliminating Jargon and Simplifying Language (LO 5-2)     Each indented sentence shows one of many possible revisions for the sentence above it.   1.When the automobile company announced its strategic downsizing initiative, it offered employees a career alternative enhancement program. 2.Any alterations must be approved during the 30-day period commencing 60 days prior to.
0 Views
View Answer
  5.What are some basic guidelines for designing brochures?  (LO 6-4) 6.What are some basic guidelines for designing infographics? (LO 6-5) 7.What are some basic guidelines for designing web pages? (LO 6-6) 8.How can you perform basic usability testing on your documents? (LO 6-7)     .
3 Views
View Answer
  2.1 Reviewing the Chapter (LO 2-1 through 2-7)   1.Who are the five different audiences your message may need to address? (LO 2-1)   2.What are some characteristics to consider when analyzing individuals? (LO 2-2)   3.What are some characteristics to consider when analyzing groups? (LO 2-2)   4.What are some questions to consider when analyzing organizational culture?.
9 Views
View Answer
  5.What are some communication signals you might receive from specific body language cues? (LO 4-3) 6.What are some ways to manage your time more efficiently? (LO 4-4) 7.What are 12 trends in business communication? What do these trends mean for you? (LO 4-5) 8.What are some electronic privacy issues that could affect you.
5 Views
View Answer
  1.Why is global business important? (LO 7-1) 2.What are the advantages of receiving an overseas assignment? (LO 7-1) 3.Why is diversity becoming more important than ever before? (LO 7-2) 4.What are low-context and high-context cultures? (LO 7-3) 5.How do our values and beliefs affect our responses to other people? (LO 7-3)       .
7 Views
View Answer
  5.5 Correcting Errors in Denotation and Connotation (LO 5-2)     The incorrect word is bolded.   1.In our group, we weeded out the best idea each person had thought of. 2.She is a prudent speculator. 3.The three proposals are diametrically opposed to each other. 4.While he researched companies, he was literally glued to the Web. 5.Our backpacks are.
0 Views
View Answer
  5.What is a discourse community?  Why will discourse communities be important in your career? (LO 2-2)   6.What are the standard business communication channels? (LO 2-3)     8.What are considerations to keep in mind when selecting channels? (LO 2-3)   9.What are 12 questions to ask when considering how to adapt your message to your audience?.
3 Views
View Answer
  5.10 Improving Parallel Structure (LO 5-2)     Revisions indented below improve parallel structure in the lists.   1.The orientation session will cover the following information: 2. Five criteria for a good Web page are content that serves the various audiences, attention to details, and originality. It is also important to have effective organization and navigation.
1 Views
View Answer