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Study Resources (Business Management)

  6.What are some forms of nonverbal communication?  What variations would you expect to see in them among people of different cultures? (LO 7-4) 7.Why do people from monochronic cultures sometimes have trouble with people from polychronic cultures? (LO 7-4) 8.What are some characteristics of oral communication you should consider when communicating cross-culturally?.
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  8.3 Comparing Meeting Minutes (LO 8-5)     This assignment sounds so easy as to be trivial. But students will discover that no two of them have emphasized the same things; in most classes, some students will offer more detail than others; in many classes, the minutes will record different “facts.”   8.10 Interviewing Workers.
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  10.5 E-mails for Discussion—Ending a Tradition (LO 10-2)   Difficulty Level:  Easy   Each of these messages violates the negative messages checklist to some degree. Students should be able to point out the errors in each message.   10.6 Revising a Negative Message (LO 10-5)     A sample draft follows:   Dear Ms. Jackson   Congratulations on the recent birth of your.
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  12.5 Developing Action Statements (LO 12-1) 12.6 Evaluating Career Objective Statements (LO 12-3)     7.To use my acquired knowledge of accounting to eventually own my own business. 8.A progressively responsible position as a MARKETING MANAGER where education and ability would have valuable application and lead to advancement. 9.To work with people responsibly and creatively, helping.
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  7.7 Creating a Web Page (LO 7-1, 7-3, 7-6)     Students like this assignment. Encourage students to try several different keywords on at least two or three search engines. 7.8 Comparing International Information (LO 7-7)     Answers will vary by the Web sites that students select. However, the value in this exercise is the research.
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  11.How can activities help make you look attractive to potential employers? (LO 12-3) 12.What can you do to help get the best references possible? (LO 12-3) 13.Pick one of the common problems job hunters face and explain how you would deal with it if it happened to you during your career. (LO.
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  10.18 Turning Down a Faithful Client (LO 10-5)     Many students will provide too much information in the letter. The rejection needs to be firm, but express regret. Alternative times should be explored. The ending should either ask about conducting the seminar at the usual February time or assume the answer and.
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  1. What are the purposes of informative and positive messages? (LO 9-1) 2. What technological changes are occurring in business communication? (LO 9-2) 3. What are the multiple purposes of informative and good news messages? (LO 9-2) 4. How does information overload impact your communications? (LO 9-3)       .
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  9.19 Announcing a Tuition Reimbursement Program (LO 9-4)     This message is fairly straightforward. Some thought needs to be given to developing audience benefits. Positive wording for the limitations is important. A sample answer follows.   May 11, 2012   To: All ZenoPhobe Employees   From:N. OttHeere, Director of Human Resources   Subject:  New Tuition Reimbursement Program   Starting June 15, full-time.
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  8.2 Brainstorming Ways to Resolve Conflicts (LO 8-4)     1.Mike and Takashi both find writing hard. Elise has been getting better grades than either of them, so they offer to do all the research if she’ll organize the document and write, revise, edit, and proofread it. Elise thinks that this method would.
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  6.What are some techniques for resolving conflict? (LO 8-4) 7.What are some techniques for responding to criticism? (LO 8-4) 8.What are some techniques for making meetings effective? (LO 8-5) 9.What are some technology tools for collaboration? (LO 8-6) 10.What are some techniques for collaborative writing? (LO 8-7) 11.Have you ever been part of a team.
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  11.14 Handling a Sticky Recommendation (LO 11-5)     This is one of the more difficult problems in the book that enables students to grapple with ethical issues. The dilemma is spelled out in the last paragraph of 11.15:  If one is honest about how unsatisfactory “Peggy” has been, she likely will not.
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  1.What are the purposes of persuasive messages? (LO 11-1) 2.What are four questions you should answer when analyzing persuasive situations? (LO 11-2) 3.What are three persuasive strategies?  In what kinds of situations is each preferred? (LO 11-3) 4.Why aren’t threats effective persuasion tools? (LO 11-3) 5.How do you start the body of persuasive direct.
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  9.17 Announcing an Employee Fitness Center (LO 9-5)     Many companies have installed fitness centers at locations with large employee populations. These centers are not only enjoyable to a large group of employees, but help keep down medical costs for the employer. Use the following information to help students analyze this problem.
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  11.4 Evaluating P.S.’s (LO 11-6)     This problem works well as an in-class exercise.  People may disagree about whether the following postscripts are effective. Ask the class to figure out why their opinions vary.   1.P.S.  It only takes one night’s stay in a hotel you read about here, one discounted flight, one budget-priced.
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  1.What are the purposes of negative messages? (LO 10-1) 2.What are the reasons behind the patterns of organization for negative message in different situations? (LO 10-2) 3.What are the parts of negative messages?  How may those parts be changed for different contexts? (LO 10-3) 4.When should you use a buffer? (LO 10-3) 5.When should.
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  11.What are ways to de-emphasize costs or donations requests? (LO 11-6) 12.What kind of logical proof is used in fund-raising messages? (LO 11-6) 13.How are social media being used for persuasion? (LO 11-7) 14. How are websites being used for persuasion? What are some concerns relevant to their use for persuasion? (LO 11-7)     .
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  7.2 Identifying Sources of Miscommunication (LO 7-3)     11.Alan is a US sales representative in South America. He makes appointments and is careful to be on time. But the person he’s calling on is frequently late. To save time, Alan tries to get right to business. But his hosts want to talk.
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  7.3 Interviewing for Cultural Information (LO 7-3)     The real difficulty here for some students might be finding someone to interview who is from an international country. You might check with your campus’ international placement office for available international students.   7.5 Comparing Company Web Pages for Various Countries (LO 7-6)     This exercise is a.
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  6.How can you use writing components such as emphasis and details to set yourself apart from other candidates? (LO 12-3) 7.What are factors you should consider when preparing your contact information? (LO 12-3) 8.Why are career objectives hard to write? (LO 12-3) 9.What are key words?  How do you use them in your.
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  1.What are 10 kinds of productive roles in teams?  Which roles do you prefer to play? (LO 8-1) 2.What are five kinds of nonproductive roles in teams? (LO 8-1) 3.What are some team decision-making strategies? (LO 8-2) 4.Name five characteristics of successful teams. (LO 8-3) 5.What is groupthink? Have you ever experienced it? (LO.
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  12.7 Deciding How Much Detail to Use (LO 12-3)     14.Ron Oliver has been steadily employed for the last six years while getting his college degree, but the jobs have been low-level ones, whose prime benefit was that they paid well and fit around his class schedule. 15.Adrienne Barcus was an assistant department.
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  6.How do you organize persuasive problem-solving messages? (LO 11-5) 7.How do you develop a common ground with your audience? (LO 11-5) 8.What are 10 ways to deal with objections? (LO 11-4 and LO 11-5) 9.What are ways to build emotional appeal? (LO 11-4 and LO 11-5) 10.What are four good beginnings for sales and.
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  5. When do you use face-to-face contacts?  Phone calls?Instant messages?Letters?Memos/emails?Social media? (LO 9-3) 6. What are some tips for effectively using face-to-face contacts? Phone calls?Social media?Letters?Memos and emails? (LO 9-3)     .
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  11.6 Identifying Observations  (LO 11-4)     Use this material for in-class discussion so that they understand how specific they need to be.  Observations that are specific enough appear in bold. 1.February 22: Today was very frustrating. Sam was totally out of it—I wonder if he’s on something.  Jim was dictatorial. I argued, but.
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