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Study Resources (Business Management)

  111. To avoid bad hiring decisions, some companies require job candidates to perform tasks related to the job they’re seeking as part of the job application process. 112. The Wonderlic Basic Skills Test is a cognitive ability test that measures a person’s abilities in understanding words, numbers, and logic and is.
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  141. The Fair Labor Standards Act established a federal minimum wage. 142. Union members must vote on whether to accept or reject a contract. 143. Most union contracts are 5 to 10 years in length. 144. A union’s bargaining process must end upon the rejection of a contract. 145. An arbitrator’s decisionis not legally.
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  68. A logistics company began moving trucks and supplies into position nearly a week before a hurricane hit the city, as specified in the company’s _____ plan. a. tactical b. strategic c. operational d. contingency 69. ASR Railway has plans in place to reroute trains in the event that floods or other natural disasters close.
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  68. Emily, a sales representative, bought a cellular phone to use in case her car breaks down, while traveling between appointments. Which level of Maslow’s need hierarchy is Emily addressing? a. Safety b. Physiological c. Self-actualization d. Esteem 69. The desire to be accepted by family, friends, and co-workers is what Maslow called _____ needs. a..
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  88. A union that represents a single community in a specific area is an example of a(n) _____. a. local union b. international union c. national union d. free union 89. The National Labor Relations Act of 1935 (Wagner Act) required employers to _____. a. limit the amount of hours worked per week b. negotiate with elected.
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  TRUE/FALSE 101. Human resource departments are responsible for forecasting sales and personnel requirements, as well as recruiting new employees. 102. Training and evaluating performance isone of the core responsibilities for human resource management. 103. Human resource plans must be based on an organization’s overall competitive strategies. 104. Human resource managers play less of a.
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  183. The first step in the organizing process is to group work activities into a logical pattern or structure. 184. As a firm grows, its organizational structure will often become more complex. 185. Not-for-profit organizations generally avoid organizing through formal structures. 186. Departmentalization is the process of dividing work into units within an.
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  29. What does high-context culture mean? Provide an example of how an American business person should conduct business in a high-context culture. 30. What are some of the challenges associated with e-mail? 31. Explain the four types of listening behaviors. 32. Describe two tips for enhancing listening skills. 33. List the basic steps in.
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  118. Paloma is reorganizing the sales force for her wholesale office supplies. She has decided to divide the sales force into three groups: one specializing in educational sales, the second on government offices, and the third focusing on business customers. Which form of departmentalization is Paloma using? a. Geographical b. Customer c. Process d..
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  MULTIPLE CHOICE   38. Who are most likely to make decisions regarding the purchase of other companies? a. General managers b. First-line managers c. Supervisors d. Top managers 39. Which level of management includes job titles such as general manager, division manager, or plant manager? a. Middle management b. Supervisory management c. Top management d. First-line management 40. Zara’s job duties include.
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  ESSAY 18. Describe how extending decision making and activities generally handled by managers to employees can lead to employee empowerment. Provide a brief example. 19. Explain the key differences between employee stock ownership plans and employee stock option plans. 20. Define cross-functional teams and explain the emphasis on communication.     .
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  101. Internal locus of control involves the personal belief that one controls his or her own destiny. 102. Obtaining financing for an existing business is easier than it is for most start-up companies. 103. Buying a franchise offers a less risky way to begin a business than starting an entirely new firm. 104..
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  58. Rose was recently terminated from her position at an insurance agency due to unethical behavior. This is an example of _____. a. voluntary turnover b. involuntary separation c. downsizing d. outsourcing 59. Joshua decided to switch to another job. Before he left the company, he talked to someone in the human resources department about.
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  48. Conceptual skills are especially important for _____, who must develop long-range plans for the future direction of their organizations. a. first-line managers b. middle managers c. top-level managers d. supervisory managers 49. Fiona, president of Technicolor Graphics, is highly respected for her ability to analyze and interpret the trends in the rapidly changing graphics.
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  MULTIPLE CHOICE   28. Which of the following management functions is most likely to be responsible for planning for staffing needs, recruiting and hiring workers, providing for training and evaluating performance, determining compensation and benefits, and overseeing employee separation? a. Human resource management b. Human asset accounting c. Research and Development (R&D) d. Change management 29. All.
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MATCHING Complete the following using the terms listed. a. corporate culture b. Management c. organization d. Top management e. Departmentalization f. Vision g. delegation h. matrix structure i. span of management j. controlling k. decentralization l. chain of command m. SWOT analysis n. Contingency planning o. nonprogrammed decision p. autocratic leaders q. Human skills r. mission statement s. competitive differentiation t. Empowerment 1. _____ is the process of achieving organizational objectives through.
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  81. Entrepreneurs enjoy guaranteed job security because no one can fire them. 82. Nina started her own business because she was tired of worrying about corporate downsizing despite her highly positive annual reviews. This is a common motivation for becoming an entrepreneur. 83. A lifestyle entrepreneur is a person who starts a.
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  163. Programmed decisions eliminate the time-consuming process of evaluating alternatives. 164. When the manager of a local auto repair shop decided to expand into a neighboring town, she was making a programmed decision. 165. Organizations make nonprogrammed decisions in advance by developing rules, policies, and procedures. 166. When an organization develops and launches.
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  143. The management function of directing might include training and retraining employees, establishing work schedules, and monitoring progress. 144. One purpose of a company’s vision is to differentiate it from its competitors. 145. A company’s vision should include flexibility. 146. The ethical tone that a top management team establishes can reap only nonmonetary.
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  11. People who make decisions on their own without consulting their subordinates are _____. 12. _____ is the business concept in which employees share authority, responsibility, and decision making with their managers. 13. An organization’s system of principles, beliefs, and values is called _____. 14. A(n) _____ is a structured group of people.
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  ESSAY 15. Explain the concept of human resource management and the role of human resource managers. 16. Describe the core responsibilities of human resource management. 17. Explain the advantages of Internet recruiting. 18. Discuss the process and benefits of computer-based training.     .
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  11. _____ represents the variances in ability, experience, personality, or any other factor on a team. 12. The meaningful exchange of information through messages is called _____. 13. _____ a message means that the sender translates its meaning into understandable terms. 14. _____ focuses on problem-related differences of opinion, and reconciling those differences.
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  MULTIPLE CHOICE 34. Giving employees responsibility and authority to make decisions about their work is called _____. a. due diligence b. teamwork c. empowerment d. insider trading 35. Vikram’s company uses open book management, where employees can visit the company intranet and look up financial performance, design standards, and profiles of co-workers. This sharing of information.
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MATCHING Complete the following using the terms listed. a. low-context culture b. Affective conflict c. performing stage d. cross-functional team e. Noise f. team norms g. Encoding h. self-managed team i. grapevine j. norming stage k. Team diversity l. Virtual teams m. Cognitive conflict n. External communication o. listening p. communication q. Team cohesiveness 1. _____ refers to the emotional reactions that can occur when disagreements become personal rather.
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  91. The aging of the U.S. population has made it more difficult for entrepreneurs to find opportunities. 92. Today, there are fewer two-income households, making it more difficult for people to pursue entrepreneurship. 93. Entrepreneurs generally begin with a vision. 94. Generally, entrepreneurs do not have a high energy level. 95. As a rule,.
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  98. Democratic leaders _____. a. are always the most effective leaders b. let people know only what they need to know to do their jobs c. involve their subordinates in the decision-making process d. leave all decisions to their subordinates 99. Which leadership style would allow sales personnel to participate in setting sales quotas along.
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  34. Provide examples of tools managers might use to reinforce corporate culture. 35. Explain what is meant by span of management. Describe the trend in determining span of management. 36. Define centralization and decentralization. Provide an example. 37. Compare the four types of organizational structures.     .
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  131. According to Maslow, people’s unsatisfied needs are not motivators. 132. According to Maslow, high-order needs must be satisfied before low-order needs. 133. In the context of Maslow’s hierarchy of needs, managers can satisfy their employees’ social needs through teamwork and group lunches. 134. Roberto received a companywide award for his idea to.
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  78. Claudia announces to her staff that she intends to lower costs in their department by 5 percent. Which component of goal setting is indicated in this case? a. Goal specificity b. Time management c. Goal acceptance d. Performance review 79. Which of the following is NOT a key principle of management by objectives (MBO)? a..
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  58. A company’s vision should be _____ and _____. a. rigid; focused b. rigid; broad c. focused; flexible d. flexible; broad 59. Which type of planning determines the primary objectives of an organization and then acts and allocates resources to achieve those objectives? a. Tactical planning b. Strategic planning c. Contingency planning d. Operational planning 60. A petroleum refinery stockpiles.
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  173. Free-rein leaders allow subordinates to make most of the decisions and communicate with employees frequently, as the situations warrants. 174. Free-rein leaders believe in minimal communication since employees are empowered to make all decisions. 175. Nadia believes that closely supervising employees stifles their creativity, so she allows her employees to make.
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  108. In an organization with a strong corporate culture, _____. a. the management is usually autocratic in nature b. everyone supports the same principles c. the use of rituals is nonexistent d. employees act independently 109. Which of the following statements is correct regarding a firm’s corporate culture? a. The leadership style of managers, the way.
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MATCHING Complete the following using the terms listed. a. Job enlargement b. 360-degree performance review c. collective bargaining d. Theory Y e. Downsizing f. outsourcing g. Flexible work plans h. grievance i. 401(k) plans j. human resource management k. performance appraisals l. Employee separation m. lockout n. arbitration 1. The function of attracting, developing, and retaining employees who can perform the activities necessary to accomplish organizational.
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  153. CEOs spend most of their time on strategic planning. 154. Contingency planning is primarily the responsibility of supervisory management. 155. In the strategic planning process, before developing a mission statement, a company must determine their current or potential position in the marketplace. 156. Mission statements must be short. 157. SWOT is an acronym.
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  TRUE/FALSE   133. The principles of management apply to both not-for-profit organizations as well as profit-seeking firms. 134. Supervisors are near the top of the management hierarchy. 135. First-line managers belong to the second tier or middle management. 136. Middle managers develop detailed plans and procedures to implement the firm’s strategic plans. 137. Team leaders and.
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