Info
Warning
Danger

Study Resources (Business Management)

  38.Which of the following is a concern about performance appraisals? a.They are held too frequently. b.They may be skewed in favor of a single manager’s subjective opinion. c.They are based on objective criteria. d.They take place in the form of two-way communication. 39.Based on employee performance appraisals, managers make objective decisions about all of the.
3 Views
View Answer
  93.Julian owns a bread company and is creating a SWOT analysis to see where he can make improvements and increase sales. All of the following are threats to the success of his company EXCEPT ________. a.economies of scale b.downturn in the economy c.regulatory changes d.enhanced competition 94.By using a(n) ________, Starbucks addressed the threat of.
2 Views
View Answer
  83.When John sets deadlines for an upcoming project, he is using ________ planning. a.operational b.tactical c.strategic d.contingency 84.Which type of planning determines the primary objectives of an organization, and then acts and allocates resources to achieve those objectives? a.tactical planning b.strategic planning c.contingency planning d.operational planning 85.________ planning involves implementing activities specified by strategic plans. a.Financial b.Tactical c.Operational d.Contingency 86.Nearly a week before Hurricane Katrina.
2 Views
View Answer
  73.Calico Inc. retains decision making at the top of the management hierarchy. Calico Inc. emphasizes: a.Decentralization b.centralization c.decision making d.Procedures 74.Planning helps businesses: a.avoid costly mistakes b.seize opportunities c.focus its mission d.all of the above 75.Planning should be ________ and ________ to changes in the business environment. a.flexible; responsive b.flexible; unresponsive c.rigid; responsive d.creative; responsive 76.The online shoe retailer Zappos empowers workers through the process.
2 Views
View Answer
  88.Training and evaluating performance are core responsibilities for human resource management. 89.Human resource managers play less of a role in creating a work environment that generates employee satisfaction than the employees themselves. 90.Internet recruiting is a quick but expensive way to reach a large pool of job seekers. Human resource plans can.
3 Views
View Answer
  ESSAY 19.Differentiate among the three levels of management and their corresponding responsibilities. 20.Identify the three basic skills necessary for managerial success and provide an example for each. 21.Describe leadership and power. From which sources do managers generate their power?     .
6 Views
View Answer
  123.Ian wonders what type of organizational structure is best suited for his company, a medium-sized manufacturing firm servicing the electronics industry. In addition to its normal product lines, the company occasionally produces special products that require the cooperation of a variety of personnel from many departments. What form of organizational.
13 Views
View Answer
  82.In the United States, most business conversations occur within which zone? a.intimate zone b.personal zone c.public zone d.social zone 83.All of the following are examples of nonverbal communication EXCEPT: a.informal speech b.eye contact c.clothing choices d.tone of voice 84.All of the following are examples of external communications EXCEPT: a.annual reports to stockholders b.e-mails sent to sales representatives c.sales presentations d.information presented on a company's.
2 Views
View Answer
  68.According to Maslow’s Hierarchy of Needs Theory, which stage comes after the esteem needs stage? a.Physiological needs b.Safety needs c.Social needs d.Self-actualization needs 69.Eric is a supervisor and he works hard to involve his employees in all aspects of the operation believing that employee involvement is a key to improving productivity. Eric is a ________.
2 Views
View Answer
  78.A complaint that management is violating a provision of a union contract often results in ________. a.mediation b.a work slowdown c.the filing of a grievance d.a strike 79.Collective bargaining encompasses all of the following issues EXCEPT ________. a.employee wages b.hours c.working conditions d.investor relations 80.Beatrice is trying to resolve a labor dispute. She meets with both sides, makes a number.
3 Views
View Answer
  72.Denise uses lots of gestures and facial expressions when communicating. These are examples of _____________ communication. a.informal b.oral c.formal d.nonverbal 73.Office e-mails are a form of ________ communication. a.informal b.written c.formal d.nonverbal 74.Alissa and Jen like to send e-mail back and forth discussing their families and work-related issues. They are engaging in ________ and ________ communication. a.informal; written b.informal; oral c.formal; written d.formal; oral 75.What.
2 Views
View Answer
  MULTIPLE CHOICE 32.Giving employees responsibility and authority to make decisions about their work is called ________. a.communication b.teamwork c.empowerment d.top-down management 33.Tamika’s company uses open book management, where employees can visit the company intranet and look up financial performance, design standards, and photos of coworkers. This sharing of information will ________ in employee empowerment and will.
1 Views
View Answer
  26.Explain what is meant by span of management. Describe the trend in determining span of management. 27.How does strategic planning differ from tactical planning? Give an example of each type of planning. 28.Define operational planning. How is this different from strategic planning? Provide an example.     .
3 Views
View Answer
  153.Decision making involves assessing the results of a solution. 154.The process of recognizing a problem or opportunity is called delegation. 155.Delegation leads to unhappier employees. 156.Span of management is the number of employees a manager supervises. 157.First-line managers have a narrow span of management. 158.Effective planning can help a business avoid costly mistakes. 159.Planning involves anticipating.
2 Views
View Answer
  ESSAY 18.Explain the key differences between employee stock ownership plans and employee stock option plans. 19.Describe how extending decision making and activities generally handled by managers to employees can lead to employee empowerment. Provide a brief example. 20.Define cross-functional teams and explain the emphasis on communication.     .
6 Views
View Answer
  128.A Union member must vote on whether to accept or reject a contract. 129.The Taft-Hartley Act legalized collective bargaining. 130.A union’s bargaining process must end upon the rejection of a contract. 131.The Fair Labor Standards Act established a federal minimum wage. 132.Only a small percentage of labor–management contract negotiations involve a work stoppage. 133.Most union.
5 Views
View Answer
  21.What are the advantages and drawbacks of virtual teams? 22.Explain the importance of the storming stage of team development. 23.List the five stages of team development in the order in which they typically occur. What is the role of the team leader in each stage?     .
3 Views
View Answer
  58.The desire to be accepted by family members and other individuals is what Maslow called ________ needs. a.physiological b.esteem c.social d.self-actualization 59.A key premise of Maslow’s hierarchy of needs theory is that ________. a.people’s needs are based on their wants b.people’s needs are based on an order of importance c.not all people have basic needs d.a satisfied need is.
1 Views
View Answer
  133.Autocratic leadership includes subordinates in the decision-making process. 134.Great leaders do not share the same qualities. 135.A willingness to experiment is usually too risky for effective leadership. 136.Studies indicate that free-rein leadership is the most effective. 137.Autocratic is a leadership style that adjusts in accordance with the situation. 138.Empowerment is an important part of democratic.
2 Views
View Answer
  53.Autocratic leaders have all of the following characteristics EXCEPT ________. a.concentration of power with the manager b.two-way communication c.decisions are made by the manager with little to no consultation from subordinates d.employees are closely supervised 54.________ is the ability of directing or inspiring others to perform activities designed to achieve organizational objectives. a.Controlling b.Communicating c.Organizing d.Leadership 55.Democratic leaders ________. a.are always.
2 Views
View Answer
  42.Danny works for a home electronics store and is a member of a team created to increase communication among various departments. Danny has networked with new people and now has strong contacts for each department when he needs them. Danny is a member of a ________ team. a.work b.problem-solving c.cross-functional d.virtual 43.Starr works in the.
2 Views
View Answer
  52.At a celebratory gathering in a restaurant, Al presents his team members with personal thank-you notes in appreciation for their hard work on a project. Al and his team are in the ________ stage of team development. a.adjourning b.performing c.norming d.storming 53.Pin-yuan is trying to promote the cohesiveness of his team. Which of the following.
2 Views
View Answer
  63.Vision should be ________ and ________. a.rigid; focused b.rigid; broad c.focused; flexible d.flexible; broad 64.In an organization with a strong culture, ________. a.the management is usually autocratic b.everyone knows and supports the same objectives c.the use of rituals is nonexistent d.employees are encouraged to think and act independently 65.Which of the following statements is incorrect regarding corporate culture? a.The leadership style.
2 Views
View Answer
  108.The Family and Medical Leave Act of 1993 requires covered employers to receive child care and health insurance benefits. 109.In a cafeteria plan, each employee receives a set allowance to pay for benefits depending on his or her needs. 110.Employees often report feeling more satisfied from appreciation and recognition than fringe benefits. 111.Flexible.
2 Views
View Answer
  43.Don, president of Pioneer Graphics, is highly respected for his ability to analyze and interpret trends in the rapidly changing graphics industry. Don has effective ________ skills. a.human relations b.technical c.conceptual d.supervisory 44.Hasim is a bank manager who believes his bank should expand nationally for greater profit and efficiency. Hasim is using his ________ skills. a.supervisory b.conceptual c.human d.technical 45.Rosetta.
2 Views
View Answer
  22.Distinguish among autocratic, democratic, and free-rein leadership. 23.Provide examples of tools managers might use to reinforce corporate culture. 24.Explain the role of vision in business success. 25.Define centralization and decentralization. Provide an example.     .
3 Views
View Answer
  ESSAY 15.Describe the core responsibilities of human resource management. 16.Explain the concept of human resource management and the role of human resource planning in an organization’s competitive strategy. 17.Explain the advantages of Internet recruiting.     .
3 Views
View Answer
  MULTIPLE CHOICE 28.Pham is a human resource manager. His responsibilities might include all of the following activities EXCEPT ________. a.developing employee training programs b.administering employee benefit programs c.projecting sales for the coming six-month period d.administering compensation plans 29.The function of attracting, developing, and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives.
2 Views
View Answer
  173.A SWOT analysis is set in stone and serves as a constant reminder of a company’s strengths and continuing threats. 174.Mission statements are guideposts by which managers define the organization’s desired performance. 175.One purpose of a company’s vision is to differentiate itself from its competitors. 176.Managers at Google encourage employees to make most.
1 Views
View Answer
MATCHING       Complete the following using the terms listed. A.job requirements B.equity theory C.collective bargaining D.Theory Y E.downsizing F.outsourcing G.flexible work plans H.grievance I.wage J.human resource management K.performance appraisal L.employee separation M.lockout N.arbitration 1.Using outside specialists to perform functions previously performed by company employees is called _____. 2.Most firms use an annual ____________ to evaluate an employee’s job performance and provide feedback. 3._____ allow employees to adjust their working.
8 Views
View Answer
  62.________ percent of the typical manager's day is spent engaged in communications. a.Less than 25 b.About 50 c.About 75 d.More than 75 63.The communication _______ composes the message. a.sender b.receiver c.channel d.context 64.Kathy sends an e-mail to her assistant requesting information for an upcoming meeting. Since her team is working on a variety of projects, Kathy is very specific about.
2 Views
View Answer
MATCHING       Complete the following using the terms listed. A.low-context culture B.affective conflict C.performing stage D.cross-functional team E.noise F.team norms G.encoding H.self-managed team I.grapevine J.norming stage K.team diversity L.virtual team M.cognitive conflict N.external communication O.listening P.communication Q.team cohesiveness   1._____ refers to the emotional reactions that can occur when disagreements become personal rather than professional. 2.During the _____, team members resolve differences, accept each other, and reach broad agreement about the roles.
9 Views
View Answer
  MULTIPLE CHOICE 33.As someone moves up the managerial hierarchy, which skills become relatively more important? a.technical skills b.human skills c.conceptual skills d.supervisory skills 34.Which level of management includes job titles such as general manager, division manager, or plant manager? a.middle management b.supervisory management c.top management d.staff management 35.Lupe’s job duties include such tasks as deciding whether or not to introduce a.
0 Views
View Answer
  113.Which type of departmentalization organizes work units according to business functions? a.process b.geography c.product d.function 114.American River Furniture Manufacturing’s departments include cutting, staining, varnishing, drilling, shaping, and assembling. These departments are based on ________. a.process b.product c.function d.customer 115.Compared to top-level managers, first-line managers have what span of control? a.more narrow b.wider c.depends on the organization d.cannot determine with this information 116.A company that retains.
1 Views
View Answer
  183.Work organized by the different types of goods and services is called product departmentalization. 184.One disadvantage of a matrix organization is that employees may be confused and frustrated in reporting to two bosses. 185.Firms organized around business functions such as finance, marketing, and production have process departmentalization. 186.Organizing involves the process of logically.
3 Views
View Answer
  48.Kate is a full-time nurse and would like to vary her starting and ending time to better accommodate her children’s school hours. Which flexible work plan would be ideal for her situation? a.flextime b.job sharing program c.telecommuter d.compressed workweek 49.All of the following employee benefits are required by law with the exception of ________. a.health insurance b.Social.
4 Views
View Answer
  27.What does high-context culture mean? Provide an example of how an American business person should conduct business in a high-context culture. 28.Describe the communication process. How does noise interfere with the communication process? 29.Explain some challenges associated with e-mail.     .
1 Views
View Answer
  163.The planning process is the responsibility of managers, not general employees. 164.Contingency planning generally falls under the responsibility of middle management. 165.Managers engage in planning on a situational basis. It’s not an everyday activity. 166.Strategic planning entails developing and implementing tactics in specific functional areas. 167.CEOs spend most of their time on strategic planning. 168.Before.
1 Views
View Answer
  103.Chau-Lee is the owner-manager of a 24-hour convenience store. When he first opened the business, he employed only four people, and it was easy to manage the store through informal means. The store experienced rapid growth and is now a six-unit chain. Chau-Lee is now trying to manage 30 employees.
3 Views
View Answer
  98.Apprenticeship training is a type of on-the-job training. 99.While computer-based training is usually cheaper than classroom training, it is also considered to be less effective. 100.A company should view employee training as an ongoing process throughout each employee’s tenure with the firm. 101.An effective performance review should be linked to organizational goals. 102.One of.
3 Views
View Answer
  118.According to Maslow, people’s unsatisfied needs are based on what they don’t already possess. 119.Sven believes in giving his employees challenging assignments so they can realize their own potential. Sven is attempting to satisfy his employee’s self-actualization needs. 120.Motivation leads to goal-directed behavior. 121. “Our company wants to increase our profit by 5%.
2 Views
View Answer
  143.Managers generally continue to exhibit one leadership style throughout the duration of their employment. 144.Free-rein leaders allow subordinates to make most of the decisions and communicate with employees when situations arise. 145.Experts agree that the democratic leadership style is the best style to use. 146.In a company with a strong corporate culture, everyone.
2 Views
View Answer
MATCHING       Complete the following using the terms listed. a.corporate culture b.top management c.line organization d.strategic planning e.departmentalization f.line organization g.delegation h.matrix i.span of management j.controlling k.decentralization l.empowerment m.SWOT analysis n.contingency planning o.competitive differentiation p.autocratic leaders q.human skills r.mission statement     1._____ allows a firm to resume operations quickly and smoothly after a crisis, while openly communicating with the public. 2. The number of subordinates a manager supervises is referred to as the.
10 Views
View Answer