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Study Resources (Business Management)

  21)When linking the details with the main ideas, your textbook suggests that you A.create a mental map of the details and main ideas B.listen actively C.ask yourself “How is this person feeling about the situation” D.ask questions for clarification 22)Which of the following statements is true of detached listeners? A.They are usually inattentive, disinterested, and.
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  11)Bruce’s boss likes to have staff meetings every morning.  This is a problem for Bruce because his mental alertness is best in the evening.   Which of the following should Bruce NOT do? A.Suggest an evening meeting. B.Inform coworkers that he has trouble listening in the morning. C.Change the location of the meeting. D.Wake up.
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Multiple Choice Questions 1)                  messages are messages that use words to create meaning. A.Verbal B.Nonverbal C.Complex D.Connotative 2)                  messages are communicated through physical appearance, posture, movement, facial expressions, eye contact, and touch. A.Verbal B.Nonverbal C.Complex D.Connotative 3)An announcement that Smith Inc., would be merging with Integrated Systems Inc. was made last week.  When Matt heard the word “merger,” he.
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  21)According to Hofstede’s research, which of the following is a characteristic of a culture that has a greater tolerance for uncertainty? A.More comfortable taking risks. B.Enforce rigid rules for behavior. C.Establish elaborate codes of conduct. D.High need for structure. 22)Which of the following is a characteristic of a culture that values a decentralized approach.
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  21)Displays of our identity such as jewelry, sunglasses, handbags, and hats, are called A.gestures B.haptics C.illustrators D.artifacts 22)The nonverbal aspects of the voice, including pitch, rate, and volume is             . A.kinesics B.proximity C.haptics D.vocalics 23)While sitting in class, Kevin raises his hand to let the instructor know that he wants to be called on. A.emblem B.illustrator C.regulator D.immediacy 24)When Allen tries to interrupt.
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  65)Javier has trouble “stopping” when his coworker stops by his cubicle to talk about a current project they are both on. Identify how Javier can use each step in the SOLER process to prepare himself physically to listen. 66)According to your textbook it is important for an effective listener to “listen.
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  41)You are considered to have an amiable social style if you enjoy working in supportive and helpful roles. 42)Analytical social styles are considered social specialists. 43)Becoming aware of your own and others’ social styles gives you important information that you can use to more effectively lead others. 44)Style flexing is the process of.
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  21)Which of the following statements most accurately describes the human resources leadership approach? A.Workers are viewed as resources that can enhance an organization. B.Workers are motivated by rewards and punishment. C.Views organizations and teams as complex interconnected sets of elements. D.People are motivated by their individual needs. 22)According to your textbook, communication in organizations.
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  31)A person who controls the flow of communication within an organization is called a(n) A.time keeper B.information keeper C.gatekeeper D.social keeper 32)Tim wears nice suits, has a large office, and drives a new car. These nonverbal indicators suggest he has high              . A.status B.immediacy C.importance D.adaptability 33)Deliberate and/or repeated sexual or sex-based behavior that is not welcome, not.
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  41)A persons level of communication apprehension is consistent across contexts. 42)Research suggests that one in five Americans experience an abnormally high level of communication apprehension in all contexts. 43)People who are argumentative have difficulty thinking critically. 44)According to your book, on a job, highly argumentative people are viewed negatively. 45)A devil’s advocate is an.
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  41)Explaining the usefulness of a message is important to making it relevant. 42)Sometimes simply using an “I” message may be too subtle to take the sting out of a more negative message you want to express to another person. 43)Katie told her coworker, “You need to fix the problem now!”  Katie was.
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  51)Mehrabian found that we synthesize and interpret nonverbal communication along three primary dimensions: pleasure, arousal, and dominance. 52)Sam prefers to learn what the overall model looks like before learning about the details that went in to creating it.  Sam is a part-whole learner. 53)To actively listener you must only be engaged mentally. 54)Just.
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  11)A tendency to advocate strongly for one’s own position on an issue and criticize the positions of other people is called              . A.argumentativeness B.stubbornness C.devil’s advocate D.message directness 12)Mike knows that he can be very argumentative. Because he knows this about himself, he has learned to precede his feedback with messages such as “What.
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Multiple Choice Questions 1)Research suggests that people who work in business and professional settings spend 26% of their time speaking, compared to 23% writing, and 19% reading. What percentage do those same people spend listening? A.29% B.33% C.40% D.49% 2)The primary difference between hearing and listening is               . A.hearing is a process of constructing meaning, while listening is.
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  51)The US workplace reflects a collectivistic culture. 52)“The power is in the people” reflects a centralized power cultural perspective. 53)Toyota is an example of a-short term orientation. 54)Cultures that have a long-term orientation value thriftiness and perseverance. 55)Powerful language is stereotypically masculine and assertive. 56)All women use powerless language. 57)Men typically use status lens and women.
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  73)Define ethics and identify some of the key elements associated with being an ethical leader. 74)Renji has just taken over as a manager at New Stuff Incorporated. The last manager was fired because they showed favoritism to some of their employees.  According to your textbook how should Renji approach the ethical.
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  51)Your friend hugging you while, at the same time, telling you that she loves you is an example of regulating. 52)People who illustrate their verbal messages remember 20% more of what they say than those who don’t illustrate. 53)Interjecting “ums”, “uha”, and “hmm” into a conversation to signal that we are listening.
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  63)Distinguish between “assertiveness” and “responsiveness.” 64)Identify and briefly describe each of the 4 social styles using the assertiveness and responsiveness grid, as well as characteristics of each social style.   .
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  70)Before someone can listen to your message, he or she must select it from other competing messages. 71)Listeners may have selected your message, but that doesn’t mean they will necessarily pay attention to it.  Identify three ways you can help others attend to your messages and provide an example for each. 72)Assuming.
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  31)When delivering a new employee training workshop, the trainer made sure to refer to some of the attendee’s experiences at their former employers to help them make sense of the policies and procedures in place at their new place of work. This is an example of which aspect of helping.
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  41)Understanding occurs when you assign meaning to the verbal and nonverbal messages received. 42)Responding to a message to let people know whether you understood the message. 43)Most people remember only half of what was said a day later. 44)If Chuck can’t listen to his boss because there is too much information, then Chuck.
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Multiple Choice Questions 1)When someone has an awareness of their own and others’ thoughts, actions, and motivations, they are considered to be              . A.competent B.aware C.adaptable D.mindful 2)According to your textbook which of the following is something the mindful leader does NOT focus their awareness on? A.Leadership assumptions B.Organizational culture C.Ethics D.Systematic flow 3)A pattern of communication behaviors that.
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  31)According to your textbook a status lens is a(n)               . A.perception of the speaker’s status B.assumption of an individual’s marital status C.perception which leads men to focus prestige and power D.tendency women had to focus on position and titles 32)Learned, routine scripts that people use when talking and responding to others are called A.scripting rituals B.routine rituals C.conversational.
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Multiple Choice Questions 1)According to your textbook, an effective leader needs to        . A.keep all messages exactly the same B.manipulate their audience C.adapt their message to the audience D.not waste time worrying about their audience 2)A learned system of knowledge, behavior, attitudes, beliefs, values, and norms that is shared by a group of people is a(n)             .
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  31)The idea that there can be several different cultures within a single organization is best represented by which statement? A.Organizational culture is created through communication. B.Organizational culture is communicated both explicitly and implicitly. C.Organizational culture includes multiple factors. D.Organizational culture is multilayered and multifaceted. 32)According to your textbook organizational cultures     . A.never change B.change only when the.
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  Essay Questions 61)Explain why “becoming aware of your communication with yourself and others” is the first principle and the two steps it typically take to become self-ware. 62)Explain the importance of being aware of your own and other’s social styles.   .
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  51)Bill no longer enjoys his work because he was passed over for a promotion and does not believe he will advance any further in the company. Bill is suffering from a lack of motivation factors. 52)According to the human relations leadership perspective, people are motivated by their individual needs. 53)Upward communication.
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  11)Why is it important to know how other people perceive your social style? A.Their perception influences how they treat you. B.Their perception influences how you perceive yourself. C.Their perception doesn’t matter; it only matters how you see yourself. D.You can never know how another person perceives you, so you shouldn’t try. 12)Athena has an.
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  65)What is style flexing and how can style flexing impact communication? 66)Jamey is very enthusiastic, ambitious, dramatic, and friendly. She enjoys recognition and attention, but many of her team members such as Juan are technical specialists who are serious, picky, critical, and are resistant to communicating with others. What is Jamey.
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