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Study Resources (Business Management)

  31)According to your textbook, which of the following suggestions should NOT be followed when responding to interview questions? A.Answer immediately without any silence to show you are prepared. B.Ask a clarifying question if you are confused. C.Provide a thoughtful and concise response. D.Take a few moments to reflect on the question. 32)Which of the.
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  11)A scripted interview that uses a set of standard questions that are asked of every person who is interviewed is referred to as a(n)              . A.unstructured interview B.structured interview C.moderately-structured interview D.uniquely-structured interview 12)An interview type that is unscripted and does not include a standard set of questions is called a(n) A.structured interview B.unstructured interview C.moderately structured.
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  41)Americans spend more time on the job with their co-workers than they do at home with their loved ones. 42)Because co-workers usually have equal power, their relationships tend to be more task-focused than person-focused. 43)One important aspect of the horizontal communication that occurs between co-workers is their use of the grapevine. 44)Research has.
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  63)List the eight communication procedures for communicating upward negative information or communicating failures to a boss. 64)Rachel is attracted to her coworker Juan. According to your textbook what questions should Rachel consider before she begins this office romance?   .
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  67)Describe the Kilmann and Thomas Managerial Grid by discussing the horizontal axis, the vertical axis, the location of each conflict style, and the characteristics of each style based on the axis measurements. 68)What is the most commonly preferred conflict style into today’s workplace? Why can you not always use it?   .
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  31)According to your text, stating the purpose of the appraisal interview occurs in which activity when conducting an appraisal interview? A.Opening the interview B.Processing the interview C.Closing the interview D.Contacting the interviewee 32)Make it timely, make it specific, make it frequent, and be sensitive are all strategies to deliver what type of feedback during.
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  11)During an interview with a potential employer, Susan described herself as approachable, warm, loyal, committed, organized, and extremely motivated. What type of skills was Susan emphasizing? A.Transferable skills B.Adaptive skills C.Job-related skills D.Organizational skills 12)Skills that are useful in a variety of jobs and positions are referred to as              . A.adaptive skills B.transferable skills C.job-related skills D.organizational skills 13)While.
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  51)It is important to utilize both supportive and corrective feedback to achieve maximum benefit in a performance review. 52)Research reveals that the formal, top-down approach to evaluating employee performance leads to the most satisfied employees and corrects inappropriate behaviors. 53)When preparing an appraisal interview, the first step is to arrange the interview. 54)An.
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  41)As the interviewer, it is important that you talk 70% of the time and let the interviewee talk 30% of the time. 42)According to your textbook Ronald should close his career-search interview by asking for a job. 43)When preparing for a job interview, the first step is to identify your interview goal. 44)During.
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  31)The statement, “As long as I win, I don’t care if you win or lose” is an example of which approach to negotiation? A.Win-win B.Win-lose C.Win D.Win-win or no deal 32)The statement, “If everyone doesn’t win, then let’s not play this game” is an example of which approach to negotiation? A.Win-win B.Win-lose C.Win D.Win-win or no deal 33)Courtney.
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  51)Workplace conflict is uncommon, which is why most people struggle to manage conflict effectively. 52)If you have a low concern for people, you are less concerned about meeting others’ needs and more interested in ensuring that your own needs are met. 53)“I’m willing to give this up if you’re willing to give.
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Multiple Choice Questions 1)A form of oral interaction structured to achieve a goal is called a(n)              . A.chatter-box B.public speaker C.interview D.task goal 2)According to your textbook, the three criteria for an effective interview are             . A.structured, goal oriented, role directed B.unstructured, goal oriented, task directed C.structured, task directed, role directed D.unstructured, task directed, goal oriented 3)                  are focused on, structured.
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  63)Rose is highly argumentative, compared to Leslie who is low argumentative. How can Rose adapt her communication to Leslie to enhance workplace communication? 64)Identify three characteristics of a high-context and a low-context culture.  Provide an example of a high-context and a low-context culture.   .
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  51)The interviewee is responsible for controlling the breadth and depth of questioning. 52)Interviewers evaluate what you say, but do not concern themselves with how you say it. 53)Closing the interview tends to focus more on relational rather than task-related messages. 54)An interviewee should never ask a clarifying question because it indicates they were.
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  21)What are the three elements of conducting a job interview? A.Open the interview, close the interview, obtain feedback B.Open the interview, process the interview, close the interview C.Open the interview, obtain feedback, process the interview D.Open the interview, obtain feedback, develop action plans 22)According to your textbook, when trying to make a positive first.
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Multiple Choice Questions 1)An ongoing connection made with another person through interpersonal communication is referred to as a(n)              . A.friend B.lover C.relationship D.interpersonal-focused leader 2)Which of the following best describes the difference between a task-focused leader and a person- focused leader? A.The task-focused leader believes that work takes priority over personal relationships, while the person-focused leader.
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  Essay Questions 61)Define willingness to communicate, provide characteristics of individuals with a high/low willingness to communicate, and explain the impact an individual’s willingness to communicate can have on the hiring and promotion process. 62)Define communication apprehension and identify three ways highly apprehensive individuals tend to behave.   .
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  41)According to your textbook using personal contacts within a company to identify the appropriate person to interview is an effective strategy. 42)An advantage of a structured interview is that it ensures that all interviewee’s are treated in a consistent manner. 43)Conducting an unstructured interview requires more skill on the part of the.
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  11)Amy’s boss recently assigned her to a new project. However, her boss did not tell her how to do it, did not give any additional help, and did not tell her when the project was due.  Which important part of management did her boss not effectively practice? A.Accountability B.Consequences C.Delegation D.Relate 12)When a customer.
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Multiple Choice Questions 1)A focused, structured conversation whose goal is to seek out information from another person is referred to as a(n)              . A.exit interview B.information-gathering interview C.career-search information interview D.task-gathering interview 2)Sue is a personal trainer at a local gym and she typically conducts and interview with all new clients. A.Investigate and issue B.Conduct research to.
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  21)An interview question that encourages the interviewee to clarify or elaborate on partial or superficial responses and that usually directs the discussion in a particular direction is referred to as a(n) A.open question B.closed question C.hypothetical question D.probing question 22)When finishing an interview with a potential client, the interviewer asks, “Is there anything else.
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  21)Adrienne is a manager in the marketing department. Since becoming a manager, she is quickly creating enemies.  She doesn’t seem to have any regard for the people in her department, and she pushes her solutions to problems regardless of what others think, believe, or feel. Which conflict style does Adrienne.
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