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Study Resources (Business Management)

  31)During his presentation, James taped two large posters to the wall and said, “Here are the production statistics from the fourth quarter.” He then moved on to discuss a different topic. According to your textbook guidelines, was this an effective use of visual aids? A.Yes, because the graphs were large enough.
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  41)Every meeting should have a goal. 42)Ross wrote out a list of issues, questions, and topics to structure the meeting. This is an example of an agenda. 43)According to your book agenda items should be written as questions. 44)Ronnie is writing the agenda for his quarterly department meeting.  He should keep it secret.
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  41)To enhance your posture, you should stand with one foot slightly in front of the other. 42)When we speak to others, our faces communicate a single emotion, rather than a blend of emotions. 43)Concerning the attire to wear for a speech, when in doubt, select clothing that is conservative. 44)Volume is the most.
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  21)Which of the following would be an appropriate central idea for a presentation? A.Federal laws and business. B.Employee incentive programs are an important activity that supports the growth of our business. C.In my opinion, the Acme Computer Store is the best computer store because of our excellent customer service. What are Human Resource policies.
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  11)Richard delivered a presentation to a group of 200 people. Because the audience was so diverse, he decided to focus his message to a specific segment of his audience. This segment of the audience is known as the              . A.target audience B.segment audience C.customer section D.audience competency 12)Marianna was tasked with delivering a presentation.
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  21)Talking to those with more power, or talking to people we like more than people we don’t like is an example of a              . A.communication interaction pattern B.team interaction pattern C.group interaction pattern D.group deviate pattern 22)A team member who holds an opinion different from the rest of the group is referred to as.
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Multiple Choice Questions 1)The loathing many people have for collaborating with others in groups and teams is referred to as A.groupthink B.grouphate C.group conflict D.group disgust 2)An organization that has a flat structure rather than a hierarchical structure is referred to as a A.group-based organization B.flat-based organization C.collaborative organization D.team-based organization 3)Which of the following is NOT required for.
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  63)Dana has the following items she needs to place on the agenda for the upcoming team meeting.  What order should the items be placed in according to your textbook? •Quarterly Reports (Information) •New employee benefits (Positive Challenging Issue) •Recent training feedback (Involves Everyone) •Discussion over team budget (Negative Challenging Issue) 64)Describe what parliamentary procedures are.
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  21)A variation in vocal pitch is called                . A.dialect B.pitch C.articulation D.inflection 22)Which of the following is NOT a recommendation when using a microphone? A.Practice with the type of microphone you will be using. B.Talk directly into the microphone at a normal volume. C.In order to test the volume of the microphone, simply blow into the mike. D.Be careful.
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  51)Because definitions are interesting and concrete, they should be used as much as possible during a speech. 52)Statistics can help a speaker express the relationship of a part to the whole. 53)When using a literal analogy, be certain that the two things you compare are very similar so that listeners can immediately.
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  31)Jarno delivered his persuasive presentation on the dangers of drunk driving. He started his presentation by first proving that drunk driving is a problem, and he finished his presentation by providing a solution that will help alleviate the problem. Which organizational pattern did Jarno utilize when delivering his presentation? A.Chronological B.Topical C.Problem and.
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  Essay Questions 61)Under what circumstances might a speaker want to deliver a manuscript or memorized speech? 62)Pedro is giving a manuscript presentation for his group at work.  What should his goal be when presenting using the manuscript method? What six tips does your textbook suggest to help Pedro achieve this goal?   .
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  51)When facilitating a brainstorming session, it is important to never set a time limit. 52)Both traditional brainstorming and the nominal group technique can be used at any phase of the problem-solving process. 53)Much research seems to suggest that oral brainstorming results in fewer ideas than silent brainstorming techniques. 54)The Delphi technique is also.
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  41)A general rule of thumb is to never exceed your time limit. 42)An effective speaker will continue to analyze their audience before, during, and after their presentation. 43)A square conference table arrangement focuses on a central leader and encourages interaction between the group and the leader. 44)During Joe’s presentation he observes that he.
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  67)What is conveyed through facial expressions and how does your textbook suggest you enhance them? 68)Explain the importance of personal appearance when delivering a speech.  Also, list the five guidelines to help you adapt your personal appearance for maximum credibility.   .
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Multiple Choice Questions 1)According to your textbook,    of people responding said public speaking was their greatest fear. A.90% B.75% C.41% D.23% 2)According to your textbook, you will most likely feel most nervous     . A.as soon as you get the speaking assignment B.as soon as you start speaking C.in the middle of the speech D.right before you begin the presentation 3)When preparing for.
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  41)The team should view perceive their goal as both evaluating and important. 42)Katie is in a new group at work, to help make sure the group is effective she should fear conflict. 43)The outcome of a team is solely dependent upon the leader. 44)Research suggests that groups which communicate 90% or more of.
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Multiple Choice Questions 1)Before delivering his presentation on the topic of renewable energy resources, Craig decided that it would be best if he wrote out his speech word for word and then read it to his audience.  Which method of delivery did Craig choose to deliver his speech? A.Manuscript speaking B.Memorized speaking C.Impromptu speaking D.Extemporaneous.
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  69)Define groupthink and list the five strategies for avoiding groupthink. 70)A team is struggling to make a very important decision. You are hired to help the group reach consensus. List and describe the strategies that you would use to help the group reach consensus.   .
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  21)Another term for the nominal group technique is               . A.silent brainstorming B.verbalized brainstorming C.evaluative brainstorming D.absentee brainstorming 22)According to your textbook, which of the following is NOT listed as a reason as to why the nominal- group technique often produces better results than traditional brainstorming? A.Nominal group technique does not allow for verbal or nonverbal criticism. B.It.
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  51)A group member can have status without having any power. 52)A supervisor or manager is an example of someone who has legitimate power. 53)When referring to the power bases, every group or team member has one source of power. 54)A team can be too cohesive. 55)Teams that have greater control over how they conduct.
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  11)When considering whether to move your textbook’s best advice? A.Always move B.Never move. C.Be aware and adapt to your audience D.The presentation topic determines whether to move 12)During his speech, Otis thought it would be effective to move as a symbol of artistic expression. However, it ended up diverting attention away from his message. Which.
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  31)The degree of attraction that members of a group feel toward one another and the group is referred to as              . A.cohesiveness B.reinforcement C.friendliness D.conflict suppressed 32)The phase when a group becomes familiar with other group members and the group task is known as the              _. A.conflict phase B.emergence phase C.orientation phase D.reinforcement phase 33)Finally, Max’s change management.
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  11)According to your textbook, which of the following is NOT a negative effect of email communication found by researchers? A.Email communication hinders group problem solving. B.Some forms of communication are best delivered in person. C.Harder to reach an agreement over email in a small group. D.Loss of emotional information communicated by text only emails..
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Multiple Choice Questions 1)A structured conversation among a small group of people who gather to accomplish a specific task is referred to as a(n)              . A.gathering B.interaction C.meeting D.group 2)Which of the following is a characteristic of structure? A.A well organized agenda keeps the meeting on schedule. B.There is much talk and participation from the group members. C.Manages.
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  11)              are a comprehensive set of rules that prescribe how to take action on specific issues that come before the group. A.Meeting agendas B.Problem solving structures C.Decision making trees D.Parliamentary procedures 12)The process of overcoming obstacles to achieve a goal is referred to as              . A.meeting agendas B.problem solving C.decision making D.solution focused 13)A team has just been assembled.
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  51)When responding to questions, it is a good idea to repeat or rephrase the question. 52)Jose was asked a hostile question during his annual department presentation.  He should restate the question, acknowledge any emotions, and get to the heart of the issue when he responds. 53)When addressing a hostile audience, if you.
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  31)Which of the following is true of consensus? A.All group members can support a course of action. B.The decision is determined by majority vote. C.Team members are less satisfied with the decision. D.100 percent of the group voted for the proposal. 32)The major advantage of a decision reached by consensus is that              . A.it takes time.
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