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Study Resources (Business Management)

    21.Nonverbal communication does not include a.chromatics. b.chronemics. c.haptics. d.semantics.   22.Which term refers to gaze and eye contact? a.chronemics b.monochronic c. oculesics d.olfactics   23.Which term refers to communicating through the use of bodily contact? a.kinesics b.haptics c.olfactics d.proxemics   24.Which of the following does not belong in the "don't touch" category? a.England b.Japan c.Middle East countries d.United States       25.Which of the following statements related to space is incorrect? a.In the United States, the.
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    11.TFDining in a Japanese home requires sitting in a kneeling position on a tatami mat.   12.TFWhen visiting Japan or China, tip cab drivers and any service personnel you may encounter generously.   13.TFWhen giving gifts to the Japanese, avoid gifts manufactured in Asia.   14.TFSomething made of cowhide would be an appropriate gift to a.
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  11.TFThe Japanese equivalent for the word individual has a negative connotation.   12.TFA keiretsu group in Japan is viewed as a short-term commitment.   13.TFEstablishing a friendship is a crucial part of negotiating with the British.   14.TFIn Nigeria, negotiations are viewed as a competitive process.   15.TFSilence is an important part of Japanese nonverbal communication and should.
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    11.TFCultural stereotypes are dangerous except to suggest plausible behaviors.   12.TFPower is independent of personal constructs.   13.TFCommunicating adequately is difficult when the cultural programming of the negotiators differs.   14.TFIn the business world, women are considered equal to men in all cultures.   15.TFCognitive dissonance refers to the psychological conflict resulting from inconsistencies between what a person.
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True-False.  Circle T if the statement is true; circle F if it is false.   1.TFIntroductions are more formal in the United States than in Germany.   2.TFWhen introducing Maria Revilla Castillo from Venezuela, address her as Señora Revilla.   3.TFA firm handshake is a polite way to greet someone in any culture.   4.TFAn exchange of business.
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    71.Which statement regarding stages of cultural shock is incorrect? a.The first stage is referred to as the "honeymoon" stage. b.During the second stage, excitement turns to disappointment. c.During the third stage, people often cope by making disparaging remarks about the culture. d.In the fourth phase, there is acceptance and involvement in activities of the.
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    11.TFCounseling may be recommended for repatriated children as they are usually three to four years retarded socially.   12.TFIn some cultures, such as the Japanese, the private self is relatively small, while the public self is relatively large.   13.TFReturning to the home country, even after an extended stay abroad, is the easiest phase.
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True-False.  Circle T if the statement is true; circle F if it is false.   1.TFThe intercultural negotiation process steps involve site and team selection, relationship building, opening talks, discussions, and agreement.   2.TFRelationship building in the United States requires the use of an intermediary.   3.TFAgendas are viewed positively around the world.   4.TFDiscussions can be both.
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    11.TFIn their business letters, the French do not usually apologize for mistakes.   12.TFIn e-mail messages to international colleagues, avoid dwelling on cultural differences.   13.TFFacsimile transmissions are more dependable than mail service in many countries.   14.TFThe German résumé is a complete history of a person's education, work, social, and family life.   15.TFIn letters to people.
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  21.Which of the following statements related to attitudes toward women in society is incorrect? a.In Kenya women are viewed as subordinate to men. b.In fundamental Islamic cultures, women are permitted to work only with other women. c.In the U.S. macroculture, women may choose to work or stay home to care for the family. d.Women.
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    21.For these cultures the surname is placed before the given name: a.Russian and Polish b.Japanese and Chinese c.Chinese and Indian d.Russian and Japanese           22.Which of the following statements concerning e-mail messages to international colleagues is incorrect? a.Use phrases such as “hello” in the customer’s language. b.Avoid asking questions starting with the word “why.” c.Use primarily compound and complex.
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  21.The process by which a framework for mutual communication and satisfaction is reached is a.thematization. b.unified governance. c.a contract. d.antidiversion.   22.Firms would choose Bilateral Governance because they want a.an arbitrator. b.only one party to set terms for both parties to follow. c.a strong recognition of a continuing economic relationship. d.a strong contract.   23.Which of the following statements concerning contracts is.
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    21.TFFrench laws prevent age discrimination.   22.TFSyntactic errors are errors in the content and meaning of words in a sentence.   23.TFThe Japanese language teaches people to think in a non-linear mode.   24.TFThe primary difference between an argot and a foreign language is the relationship between sounds and meanings.   25.TFRestricted codes involve messages that are low.
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    81.Which statement about contracts is incorrect? a.If a supplier ships unordered goods to a customer who accepts the shipment, by accepting the shipment the buyer forms a contract. b.In the U.S., oral contracts are not legally enforceable. c.In Japan, a contract is always open for renegotiation. d.Having legal counsel to advise you on the.
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  True-False.  Circle T if the statement is true; circle F if it is false.   1.TFPeople in the United States are more formal when compared to people of other cultures.   2.TFIn some countries, using gifts to assure success in sealing an agreement is an accepted way of doing business.   3.TFThe United States ranks first.
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      21.Which of the following statements is incorrect related to cultural taboos? a.Pregnant women of Madagascar may not walk the streets after sundown. b.In Malaysia pointing with one's index finger is taboo. c.In Indonesia the head should not be touched by someone else. d.In the Russian States it is taboo to wear a coat indoors.       22.The.
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    51.Which of the following statements related to religious influences is incorrect? a.In the United States, religious observances rarely interfere with business. b.Muslims stop work five times a day to pray. c.Religious beliefs may affect consumption patterns. d.In Saudi Arabia, religious observances rarely interfere with business.   52.Which statement least represents U.S. values? a.U.S. Americans value equality over.
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    21.Which of the following statements related to marriage and family systems is incorrect? a.The word family has different connotations in different cultures. b.The concept of family in the United States includes second- and third-generation relationships. c.In Israel, many children are reared and taught communally. d.Family affiliation is extremely important in Italy.           22.Which of the following.
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    11.TFPerceptions involve recalling an old reaction to a new stimulus.   12.TFSome countries officially recognize religious rituals that affect business encounters.   13.TFPeople in the United States do not measure success by job titles or earnings.   14.TFU.S. Americans are not action oriented.   15.TFCollectivism emphasizes common interests, conformity, and independence.               Multiple Choice.  Circle the letter corresponding to the.
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  11.TFMelting pot means a sociocultural assimilation of people of differing backgrounds and nationalities.   12.TFBackstage culture is information you are willing to share with outsiders.   13.TFAssimilation is a dimension of enculturation.   14.TFThe terms subculture and subgroup may be used interchangeably.   15.TFCultural intelligence is the ability to exhibit behaviors that are culturally tuned to the attitudes.
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  71.Convertibles. Barry, a new car dealer, advertised that a new brand of convertible called Wind would be available at his dealership for the price of $10,000 each. He had only three Wind vehicles, however; and when those were sold, he tried to convince shoppers to purchase a much more expensive.
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  Essay Questions 77.Set forth the rights of appeal a company has if issued a cease-and-desist order by the Federal Trade Commission.  78.How can the Federal Trade Commission protect consumers if most companies within one industry are using the same unfair or deceptive practices?  79.Mona markets a bell that she claims will automatically quiet.
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    True-False.  Circle T if the statement is true; circle F if it is false.   1.TFInternational business is decreasing in the United States.   2.TFDiffusion is the process by which two cultures learn from each other and adopt practices of the other culture.   3.TFGrobalizatiion refers to the interpenetration of the local and global.   4.TFThe Statue of.
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  True-False. Circle T if the statement is true; circle F if it is false.   1.TFPeople who experience cultural shock can become homesick and even develop physical ailments.   2.TFAccording to Engholm, people of the United States often label Asians as dishonest because they say one thing and do another.   3.TFThe early return rate of.
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  True-False.  Circle T if the statement is true; circle F if it is false.   1.TFEthnocentric management does not account for cultural differences in the work force.   2.TFInternational business is increasing in the United States.   3.TFCultural synergy takes place when a larger culture breaks apart to form two or more separate cultures.   4.TFA nuclear family.
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  21.The environment in which negotiations take place usually consists of all of the following except a.assertive behavior by the visiting party. b.control and responsibility of hosting the other party. c.assertive behavior by the host. d.the host has a feeling of superiority.   22.Which of the following statements concerning power and authority is correct? a.It is correct to.
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    61.General guidelines to follow when conversing with someone from another culture include all of the following except a.politics is a safe topic in most cultures. b.avoid telling jokes. c.avoid personal questions. d.keep the conversation positive.     62.Which statement best describes an incorrect handshake? a.In the United States, a handshake should be firm. b.An Asian handshake is usually gentle. c.Germans.
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    21.Studying the psychological disposition of the other negotiator's culture would help you to understand a.their translators. b.how they conceptualize and process information. c.why cause and effect associations do not change from culture to culture. d.the variations within the culture.         22.Which of the following statements regarding negotiation with Germans is incorrect? a.Protocol is very important and formal. b.Germans.
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    True-False. Circle T if the statement is true; circle F if it is false.   1.TFBusiness communication between persons of different national origins is governed by the law of the host country.   2.TFThe Act of State Doctrine allows each nation to do as it wishes within its own boundaries without interference from other.
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  11.TFThe Sapir-Whorf Hypothesis is associated with linguistic determination.   12.TFLinguistic relativity is the idea of language shaping what people consider to be reality.   13.TFParables and proverbs deal with truths simply and concretely and teach the listener a lesson.   14.TFThe primary difference between an argot and a foreign language is the relationship between the implied.
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    True-False.  Circle T if the statement is true; circle F if it is false.   1.TFNegotiation protocol is different for different cultures.   2TFU.S. Americans make more adjustments to their opponents' behavior than do people of other cultures.   3.TFPredicting how the opponent will respond is essential to the negotiation process.   4.TFGroup-oriented negotiators are concerned about their.
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  ___ 91.Each nation can do as it wishes within itsK.Doctrine of boundariesSovereign Compliance ___ 92.Application of laws beyond U.S. border L.Enculturation ___ 93.Focuses on explanations of behavior from the point of view of a person in theM.Extraterritoriality host country N.Globalization ___ 94.Groups possessing traits that distinguish them from others within a largerO.High Context society/culture P.Inductive Method ___ 95.  Patterns of personality that.
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  11.TFIn a high-context culture, the situation is more important than the written word.   12.TFWhile most of the United States practices civil law, Mexico practices common law.   13.TFThe Doctrine of Sovereign Compliance can be used as a defense in your home country for laws followed in the host country.   14.TFThe means/ends question is measured.
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    31.TFSociolinguistics refers to the effect of education on status in a culture.   32.TFAll cultures do not share the idea of a "middle class."   33.TFSuperstitions are treated casually in most Asian cultures.   34.   T     FOne-word expressions such as “sure” and “okay” are perceived as blunt and abrupt by persons of other cultures.   35.TFThe maquiladora program.
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  11.TFIn the United States, eye contact is a sign of respect and attentiveness.   12.TFNonverbal leakage often occurs in the legs and feet as these areas are more difficult to control.   13.TFPlacing a hand on the back of an Asian worker's chair is appropriate.   14.TFThe use of the hands and arms are the most.
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  True-False.  Circle T if the statement is true; circle F if it is false.   1.TFCustoms vary by country and by regions within a country.   2.    T     FPeople from other cultures often perceive U.S. persons as insincere with their standard greeting of "Hi, how are you?"   3.TFThe British, like people of the U.S., have.
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  80.What is required by the Telemarketing Sales Rule of 1995?  81.What three key guidelines regarding mail-order sales were established by the Mail or Telephone Order Merchandise Rule of 1993 that amended the 1975 Mail-Order Rule?  82.Sam, who is elderly, is very annoyed because he continues to receive magazines and books in the.
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  21.Judy was telling all her friends about what happened at the conference; however, she did not tell them about the job offer she received at the conference. a.It was wrong of Judy to not share the job information. b.Information that Judy was willing to share with friends was hidden from their view. c.What.
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  True-False.  Circle T if the statement is true; circle F if it is false.   1.TFThe U.S. economic system is capitalistic with socialistic overtones.   2.TFMexico's economy is very similar to that of England.   3.TFUnemployment is lower in Japan than in France.   4.TFBoth Canada and Japan have strong economies worldwide.   5.TFInherited rule will be eliminated in Saudi.
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    11.TFThe term sojourners refer to people who visit or reside temporarily in another country.   12.TFNAFTA is a trade agreement between the U.S., Mexico, and Canada.   13.TFMaintaining ties with the home culture may cushion the shock associated with reentry.   14.TFThe cooperative pragmatist is concerned with the outcome for all parties concerned.   15.TFNegotiation tactics are concerned.
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    11.TFThe family systems in the United States and Saudi Arabia are quite similar.   12.TFThe family system in Germany is matriarchal.   13.TFSocial reciprocity is very important to both the people of Saudi Arabia and Japan.   14.TFAll cultures have punishments that are administered when cultural norms are violated.   15.TFAlthough people of the United States do not.
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    41.TFA U.S. manager working in Canada may trade with Cuba even though it is illegal to do so in the United States because of the Doctrine of Sovereign Compliance.   Multiple Choice.  Circle the letter corresponding to the correct response.   42.Which of the following does not fit the typical stereotype of the Asian.
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  21.Which of the following is NOT true of netiquette? a.Netiquette is dependent upon the written word. b.Netiquette avoids the use of shouting, dissing, flaming, and spamming. c.Negative information can be sent via e-mail. d.If a message is not for the entire company, then do not send it by e-mail.   22.Which of the following statements related.
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      11.   T     FIt is widely accepted in the United States that men and women can have a work relationship which does not have a sexual component.   12.   T     FHumor is a universal human characteristic; people of most cultures find similar things humorous.   13.   T     FWhile superstitions are treated casually in the United.
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    21.Which training model combines cognitive, affective, and behavioral aspect of training? a.area training model b.cultural awareness model c.interaction approach d.multidimensional approach   22.Which statement about social class is incorrect? a.While visiting most cultures, U.S. persons are forced into the lower class of the culture and feel ill at ease in this role. b.Many U.S. citizens prefer to believe.
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  21.Red tape is an example of a.slang. b.an acronym. c.a homonym. d.an idiom.   22.Another word for gamesmanship would be a.idiom. b.verbal dueling. c.argument. d.repartee.   23."The part was found defective, and it was determined that there is a defect in the button causing it not to fit into the chassis." This statement is an example of a a.linear explanation. b.verbose explanation. c.nonlinear explanation. d.why explanation.   24.Which.
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    True-False.  Circle T if the statement is true; circle F if it is false.   1.TFMost people in the United States use the indirect method of reasoning to solve problems.   2.TFMaking quick decisions is the sign of an effective manager in Japan while it is often viewed as impulsive in the United States.   3.TFParalanguage.
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  61._______________ was the first federal legislation regulating food and drugs.  A.The Applied Food, Drug, and Cosmetic Act B.The Pure Food and Drugs Act C.The Food and Drug Safety Act D.The Consumer Safety Act E.The Congressional Safety Act 62.________________ is the agency responsible for enforcing the Federal Food, Drug, and Cosmetic Act.  A.The U.S. Food and Drug Administration B.The.
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  True-False.  Circle T if the statement is true; circle F if it is false.   1.TFLanguage holds us together as groups and differentiates us into groups.   2.TFNumber usage problems in global written communications include the use of decimal points.   3.TFMen and women in the United States have different modes of discourse.   4.TFPeople in the United.
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  True-False.  Circle T if the statement is true; circle F if it is false.   1.TFEnglish is the only language used in international business.   2.TFUnderstanding how business communication is taught in other countries is helpful when communicating interculturally.   3.TFCommunication theory is taught in all countries.   4.TFMany business communication courses in countries other than the United.
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