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    21.Predetermined time standards are usually based on observing one very efficient worker performing the task.      22.Therbligs are basic elemental motions.      23.We incorporate the average seriousness of accidents by measuring the number of lost-time accidents per million labor hours worked.      24.Work measurement concentrates on how long the tasks take to accomplish.      25.Ergonomics is important for.

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    51.Giving a worker a larger portion of the total task is known as job:    A.expansion.   B.enrichment.   C.enlargement.   D.rotation.   E.elimination.     52.If there is a good chance that one or a few employees could wind up in monotonous jobs, job __________ can be a good idea.    A.alteration   B.expansion   C.enrichment   D.enlargement   E.rotation     53.Asking a group of employees at a particular level to take on more.

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  True / False Questions  1.The transportation model assumes similar, homogeneous goods.      2.The transportation model assumes shipping cost per unit is the same regardless of the number of units shipped (there are no quantity discounts).        Multiple Choice Questions  3.Suppose a decision maker is confronted with the following transportation model scenario:  In the optimal solution, how many.

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    51.A quality circle is a cross-functional team focused on quality.      52.Total quality management attempts to involve everyone in an organization in the effort to achieve quality.      53.There is a positive link between quality and productivity.      54.The expression "quality at the source" refers primarily to the practice of requiring each of our vendors to.

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    91.Focusing attention on the most important problem areas is referred to as:    A.quality circles.   B.quality assurance.   C.brainstorming.   D.Pareto analysis.   E.cause-and-effect analysis.     92.A chart showing the number of occurrences by category would be used in:    A.Pareto analysis.   B.interviewing.   C.cause-and-effect diagrams.   D.benchmarking.   E.quality function deployment.     93.Cause-and-effect diagrams are sometimes called:    A.Pareto diagrams.   B.fishbone (Ishikawa) diagrams.   C.run charts.   D.control charts.   E.responsibility charts.     94.The process of identifying other organizations that are best.

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    41.Continuous improvement attempts to achieve major breakthroughs in product or service quality.      42.So long as quality input resources are used to make a product, we can expect quality output from the process.      43.Three key philosophies in TQM are continuous improvement, involvement of everyone in the organization, and customer satisfaction.      44.Suppliers are not included.

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    11.Motivation influences quality and productivity, but not the work environment.      12.One important factor that influences productivity is trust between workers and managers.      13.Ergonomics is an important part of job design to consider when we automate the system.      14.One of the potential benefits of self-directed teams is higher productivity and greater worker satisfaction.      15.One of.

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    31.In location planning, the location of raw materials, the location of markets, and labor factors are:    A. regional factors.   B. community factors.   C. site-related factors.   D. national factors.   E. minor considerations.     32.Software systems known as GIS help in location analysis. The initials GIS stand for:    A. Graphic Interface Systems.   B. Global Integrated Software.   C. Graded Information Systems.   D. Geo Intensive Software.   E. Geographic Information System.     33.Having facilities, personnel, and operations located around.

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  True / False Questions  1.Approving the effort that occurs during the production process is known as acceptance sampling.      2.Statistical process control is the measurement of rejects in the final product.      3.The optimum level of inspection occurs when we catch at least 98.6 percent of the defects.      4.The optimum level of inspection minimizes the sum.

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  144.Given the following work sampling data, based upon 100 random observations of a particular worker:  What is the estimated proportion of time this worker spends performing activity A?                145.Given the following work sampling data, based upon 100 random observations of a particular worker:  For a confidence level of 86.64 percent, what is the.

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    81.In a stopwatch time study, adjusting the normal time by an allowance factor for normal delays and interruptions results in the:    A.observed time.   B.normal time.   C.standard time.   D.allowance time.   E.performance rating time.     82.A job had an observed time of 10 minutes, a performance rating of .90, and an allowance factor of 20 percent of job time..

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    71.The methods analysis chart which describes the portions of a work cycle during which an operator and equipment are busy or idle is a:    A.flow process chart.   B.worker-machine chart.   C.gang process chart.   D.simultaneous-motion chart.   E.time/efficiency chart.     72.In methods analysis, a therblig is a:    A.charting method of analysis.   B.job enrichment technique.   C.dummy task.   D.basic elemental motion.   E.fraction (.0006) of a minute.     73.The methods.

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    31.Statistical process control focuses on the acceptability of process output.      32.A run test checks a sequence of observations for randomness.      33.Cpk is useful even when the process is not centered.      34.The process capability index (indicated by Cpk) can be used only when the process is centered.      35.Quality control is making sure that processes are.

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    61.Six sigma programs involve both __________ and __________ components.    A.probabilistic; deterministic   B.logistical; managerial   C.statistical; probabilistic   D.managerial; technical   E.local; global     62.The "Control" phase of DMAIC is intended to ensure that:    A.the proper subset of process inputs are monitored.   B.variability reduction is pursued.   C.data analysis is overseen.   D.inputs are closely monitored.   E.improvements are sustained.     63.Among the guiding principles of six sigma are:(I) Reduction of.

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    51.A location analysis has been narrowed down to three locations. The critical factors, their weights, and the ratings for each location are shown below:  What is the composite score for location A?    A. 76   B. 75   C. 78   D. 74   E. 76.33     52.A location analysis has been narrowed down to three locations. The critical factors, their weights, and the ratings for each.

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    91.Which of the following is not an advantage of work sampling compared to stopwatch time study?    A.There is little or no disruption of work.   B.It is less susceptible to short-term fluctuations.   C.Workers are less resentful.   D.It is less costly and less time-consuming.   E.It is better suited for short, repetitive tasks.     92.Which of the following is not.

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    21.Among the disadvantages of having global operations is/are:    A. low labor productivity.   B. less restrictive environmental regulation.   C. lower wage costs.   D. proximity to global markets.   E. favorable liability laws.     22.Locational cost-profit-volume analysis assumes:(I) nonlinear variable costs.(II) fixed costs that are constant over the range of possible output.(III accurate estimates regarding the required level of output.(IV) multiple products.    A. I, III, and IV.

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  True / False Questions  1.Location decisions are basically one-time decisions usually made by new organizations.      2.The fact that most types of firms are located in every section of the country suggests that in many cases, location decisions are not overly important; one location typically is as good as another.      3.You cannot make a.

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    71.Costs of inspectors, testing, test equipment, and labs are examples of:    A.internal failure costs.   B.external failure costs.   C.appraisal costs.   D.prevention costs.   E.replacement costs.     72.Loss of business, liability, productivity, and costs are consequences of:    A.labor unions.   B.globalization.   C.poor quality.   D.robotics.   E.micro-factories.     73.Quality planning and administration, quality training, and quality control procedures are examples of:    A.internal failure costs.   B.external failure costs.   C.appraisal costs.   D.prevention costs.   E.replacement costs.     74.The Malcolm Baldrige.

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    41.Work sampling provides a detailed elemental breakdown of a task for purposes of establishing reliable time standards.      42.Measured day work refers to an output-based system.      43.It would be acceptable to use a group incentive plan for an assembly line operation.      44.Work sampling provides both quick and accurate estimates of activity times.      45.Methods analysis and.

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    11.Web-based, retail businesses should be located near the customer to reduce their long distance phone charges.      12.For service and retail stores, a prime factor in location analysis is customer access.      13.Retail businesses generally prefer locations that are not near other retailers, as this reduces their competition.      14.Technology has made communication with global operations.

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    21.A c-chart is used to monitor the total number of defectives in the output of a process.      22.A c-chart is used to monitor the number of defects per unit for process output.      23.Tolerances represent the control limits we use on the charts.      24.Process capability compares process variability to the tolerances.      25.Control limits used on.

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  11.Which of the following are assumptions or requirements of the transportation method?(I) Goods are the same, regardless of source.(II) There must be multiple sources.(III) Minimum quantities must be shipped from each source.(IV) Shipping costs per unit do not vary with the quantity shipped.    A.I and IV   B.II and III   C.I, II, and IV   D.I.

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    True / False Questions  1.Broadly defined, quality refers to the ability of a product or service to occasionally meet or exceed customer expectations.      2.An organization achieves quality by consistently meeting its competitors' standards.      3.Because courtesy is subjective, it cannot be considered a factor in service quality.      4.Recent changes to ISO guidelines stress continuous improvement.

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    11.In market research, a group of consumers who express their opinions about a product or service is called a steering committee.      12.Business organizations that achieve good quality benefit in a variety of ways, including a positive reputation for quality, increased customer loyalty, and lower production costs.      13.User instructions and follow-up services after.

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    61.Which of the following most closely describes job enlargement?    A.horizontal loading   B.increasing the level of responsibility associated with a job   C.transferring workers through a series of jobs to increase their scope of experience   D.increasing the amount of workspace assigned to a worker   E.assigning two jobs to the same worker     62.A behavioral approach to job design which.

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    31.Juran describes quality management as a trilogy that consists of quality planning, control of quality costs, and quality improvement.      32.Quality at the source means returning all defects to the source—our vendors.      33.Six sigma programs have both management and technical components.      34.Crosby's concept of "quality is free" means that it is less expensive to.

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    81.The quality control improvement tool which distinguishes between the "important few" and the "trivial many" is:    A.brainstorming.   B.check sheets.   C.Pareto analysis.   D.cause-and-effect diagrams.   E.fail-safe methods.     82.The quality control improvement tool that resembles a "fishbone" is:    A.brainstorming.   B.check sheets.   C.Pareto analysis.   D.cause-and-effect diagrams.   E.fail-safe methods.     83.TQM stands for:    A.Taguchi Quality Methods.   B.Tactical Quality Measurements.   C.The Quality Matrix.   D.Total Quality Management.   E.Total Quantity Measurement.     84.Which of the following is not.

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