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    11.Legalization of union-management collective bargaining helped foster the human relations movement.  12.Reanalysis of the original Hawthorne data explained that high-quality raw materials were responsible for high output in the relay assembly test room experiments.  13.Writer Elton Mayo advised managers to attend to employees' emotional needs in his 1933 classic The Human Problems.

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    31.A basic difference between infinite-source and finite-source queuing models is the:    A.number of servers.   B.average waiting time.   C.arrival distribution.   D.size of potential calling population.   E.processing rate.     32.If a manager increases system utilization (assuming no change in the customer arrival rate) what happens to the customer waiting time?    A.It increases exponentially.   B.It increases proportionally.   C.It decreases proportionally.   D.It decreases exponentially.   E.No change.     33.A.

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    41.A single-bay car wash with a Poisson arrival rate and an exponential service time has cars arriving an average of 10 minutes apart, and an average service time of four minutes. The system utilization is:    A..24.   B..40.   C..67.   D.2.50.   E.1.25.     42.A multiple-channel queuing system with a Poisson arrival rate and exponential service time has an average.

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    51.In a linear programming problem involving minimization, at least one constraint must be of the __________ type.    A.less than or equal   B.integer   C.greater than or equal   D.binary   E.slack     52.In a linear programming problem involving maximization, at least one constraint must be of the __________ type.    A.greater than or equal   B.integer   C.binary   D.less than or equal   E.surplus     53.In the graphical approach to linear.

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  129.Consider the following work breakdown structure:  What is the critical path for this project network?            130.Consider the following work breakdown structure:  What is the estimated standard deviation (in weeks) for the critical path completion time?            131.Consider the following work breakdown structure:  What is the probability that the critical path for this project will be completed.

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  66._____ is based on pessimistic and negative assumptions about human nature.  A.Theory A B.Theory W C.Theory X D.Theory Y E.Theory Z 67.Which of the following theories was formulated to help managers break with the negative tradition of how they perceived employees?  A.Theory A B.Theory W C.Theory X D.Theory Y E.Theory Z 68.According to the principles of total quality management (TQM), improvement is.

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  124.What is the probability that this project will take more than 10 weeks to complete if the activity means and standard deviations are as shown below?              125.Consider the following work breakdown structure:  What are the estimated expected (mean) times (in weeks) for activities A-H?            126.Consider the following work breakdown structure:  What are the estimated.

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  56.People-centered management practices are associated with:  A.higher profits. B.higher turnover. C.increased centralized decision making. D.increased layoffs. E.increased emphasis on hierarchical status. 57.Which of the following people-centered practices is carried out to build a "we" feeling?  A.Job security B.Careful hiring C.Less emphasis on status D.Lots of training E.Generous pay for performance 58.Which of the following people-centered practices is achieved through the sharing of.

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  Essay Questions  114.Consider the project depicted by the following A-O-A diagram:  What is the probability that this project's duration will exceed 8.5 weeks?            115.Using the information given in the following table:(A) Identify the critical path.(B) Determine expected project duration.              116.In the project network presented below, numbers on each arrow refer to the expected time.

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  80.Consider these data regarding the multiple-server, priority service queuing model:  Service Rate: 2 per hour (Poisson)Number of Servers: 5What is the average number of all items waiting in line for service?            81.A manager assembled the following information about an infinite-source waiting line system: five servers, an arrival rate of six per hour,.

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    81.A project is represented by the following diagram:  The critical path for the network shown is:    A.a-c-g.   B.a-d-f-g.   C.a-d-h-i.   D.b-e-f-g.   E.b-e-h-i.     82.A project is represented by the following diagram:  The expected duration of this project is:    A.13.   B.15.   C.20.   D.52.   E.81.     83.A project is represented by the following diagram:  The critical path for the network shown is:    A.1-3-6-7.   B.1-2-4-7.   C.1-4-7.   D.1-3-4-7.   E.1-2-5-7.     84.Consider the following work breakdown structure:  What is the estimated.

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    76._____ capital represents the productive potential resulting from strong relationships, goodwill, trust, and cooperative effort.  A.Organizational B.Relationship C.Human D.Structural E.Social 77.Intel spends millions of dollars each year to encourage education in math and science by holding tough contests with scholarships. This policy:  A.builds human capital. B.improves the productive potential of strong, trusting, and cooperative relationships. C.increases employee turnover. D.reflects a.

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    21.Nonzero slack or surplus is associated with a binding constraint.      22.In the range of feasibility, the value of the shadow price remains constant.      23.Every change in the value of an objective function coefficient will lead to changes in the optimal solution.      24.Nonbinding constraints are not associated with the feasible solution space; i.e., they.

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    True / False Questions  1.Linear programming techniques will always produce an optimal solution to an LP problem.      2.LP problems must have a single goal or objective specified.      3.Constraints limit the alternatives available to a decision maker; removing constraints adds viable alternative solutions.      4.Profit maximization, like cost minimization, could be an objective of an LP.

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  Essay Questions  96.Consider the following linear programming problem:  Solve the values of x and y that will maximize revenue. What revenue will result?            97.A manager must decide on the mix of products to produce for the coming week. Product A requires three minutes per unit for molding, two minutes per unit for painting,.

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    71.There are four activities on the critical path, and they have standard deviations of 1, 2, 4, and 2 days. The standard deviation of the critical path is:    A.3.   B.5.   C.9.   D.16.   E.25.     72.There are four activities on the critical path. Coincidentally, their standard deviations are all equal to 4. The standard deviation of the critical.

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    11.The feasible solution space is the set of all feasible combinations of decision variables as defined by only binding constraints.      12.The value of an objective function decreases as it is moved away from the origin.      13.A linear programming problem can have multiple optimal solutions.      14.A maximization problem may be characterized by all greater.

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True / False Questions 1.People-centered practices are associated with higher profits and lower employee turnover.  2.Power can be provided to employees via centralization.  3.Providing training for employees leads to lower employee turnover.  4.Trust can be built in organizations through the sharing of critical information.  5.Organizations are a social invention helping us to achieve things.

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  75.Consider these data regarding the multiple-server, priority service queuing model:  Service Rate: 2 per hour (Poisson)Number of Servers: 5What is the average time in line for a low priority item?            76.Consider these data regarding the multiple-server, priority service queuing model:  Service Rate: 2 per hour (Poisson)Number of Servers: 5What is the average time.

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    31.Human capital is the productive potential of an individual's knowledge and actions.  32.Social capital is productive potential resulting from strong relationships, goodwill, trust, and cooperative effort.  33.Trust, mutual respect, teamwork, and cooperative effort are dimensions of human capital.  34.Positive social interactions can have favorable impacts on cardiovascular health and the immune system.  35.Good management.

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    True / False Questions  1.Good project management is especially important with virtual teams.      2.One way that project management differs from management of more traditional activities is because of the limited lifetime of projects.      3.Once a project is approved and underway, project managers are only responsible for effectively managing time and costs which, if.

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    51.A popular tool for planning and scheduling simple projects, and for initial planning on more complex projects, is the:    A.activity-on-arrows network.   B.activity-on-nodes network.   C.Gantt chart.   D.critical path method.   E.program evaluation and review technique.     52.To _____ an activity means to shorten the time it will take.    A.speed   B.fund   C.crash   D.aggregate   E.matrix     53.Concerning PERT and CPM:    A.These are two different names for essentially the same.

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    41.The successful 21st century manager shares access to power and key information.  42.A successful 21st century manager uses formal authority as the primary source of influence.  43.The primary role of a 21st century manager is to give orders and control action.  44.A successful 21st century manager seeks to facilitate change.  45.Managers of the future.

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    101.Consider the following work breakdown structure:  What is the estimated expected (mean) time for project completion?    A.35 weeks   B.39 weeks   C.50 weeks   D.104 weeks   E.105 weeks     102.Consider the following work breakdown structure:  What is the estimated slack time for activity E?    A.0 weeks   B.3 weeks   C.9 weeks   D.11 weeks   E.12 weeks     103.Consider the following work breakdown structure:  What is the probability that the critical path.

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    91.Consider the following work breakdown structure:  What is the estimated expected (mean) time for project completion?    A.41 days   B.70 days   C.100 days   D.120 days   E.221 days     92.Consider the following work breakdown structure:  What is the estimated slack time for activity D?    A.0 days   B.19 days   C.20 days   D.79 days   E.80 days     93.Consider the following work breakdown structure:  What is the probability that this project will.

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  86.Which of the following moral principles of Hodgson states that all have the right be treated equitably, and the right to the necessities of life, especially those in deep need and the helpless?  A.Dignity of human life B.Autonomy C.Honesty D.Loyalty E.Fairness 87.In Hodgson's seven moral principles, the notion of self-determination is captured by _____.  A.dignity of human.

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    21.Total quality management (TQM) is defined as continuous, customer-centered, employee-driven improvement.  22.Total quality management is in the corporate DNA today thanks in large part to the pioneering work of Douglas McGregor.  23.Total quality management need not be necessarily employee driven.  24.In successful improvement programs, total quality management principles are embedded in the organization's.

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    21.Queue discipline requires a security presence to maintain order.      22.Compared to a single-channel system with exponential service time, a single-channel system with a constant service time causes a reduction of 50 percent in the average number waiting in line.        Multiple Choice Questions  23.To reduce waiting times by actively managing system constraints, managers could.

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    41.Project risk events tend to be unlikely __________ a project, but that's also when they tend to be the __________.    A.early in; most costly   B.late in; least costly   C.late in; most costly   D.before the beginning of; most complex   E.at the conclusion of; least complex     42.Suppose a project is subject to the following risk events (each with.

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  134.Consider the following work breakdown structure:  In crashing this project, which activity should be the first to be reduced?            135.Consider the following work breakdown structure:  In crashing this project to 18 weeks, which activities (in order of selection) will be reduced?            136.Consider the following work breakdown structure:  What is the total cost of reducing this.

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