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  41.Diversity can enhance the number of contacts a group or work unit has at its disposal.  42.According to information/decision-making theory, homogeneous groups make better quality decisions than more heterogeneous groups.  43.Fault lines form when work-group members possess varying demographic characteristics.  44.Ethnocentrism represents the feeling that one's cultural rules and norms are superior or.
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  31.Many Millennials are being managed by Boomers who possess very similar sets of personal traits.  32.Gen Xers are patriotic, loyal, disciplined, and have respect for authority.  33.Millennials are entitled, civic minded, and have close parental involvement.  34.As well-educated workers begin to look for jobs commensurate with their qualifications and expectations, absenteeism and turnover.
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    11.Employment laws require organizations to reasonably accommodate employees' sincerely held religious practices even if doing so would impose an undue hardship on the employer.  12.Flexible scheduling and job reassignments are examples of reasonable accommodation.  13.Affirmative action is an outgrowth of equal employment opportunity legislation.  14.Although affirmative action created tremendous opportunities for women and.
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  98.What is the difference between e-commerce and e-business? Describe the E-business implications for organizational behavior.  99.Define human capital. Describe the qualities and characteristics of individual human capital.  100.Compare and contrast the characteristics of past managers and 21st century managers.      .
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  21.According to the GLOBE cultural dimensions, humane orientation represents the extent to which individuals should be rewarded for improvement and excellence.  22.Individualistic cultures are characterized as "I" and "me" cultures.  23.People from collectivist cultures tend to place shared community goals above individual desires and goals.  24.High-context cultures tend to run on monochronic time.  25.People.
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    Multiple Choice Questions   42._____ is defined as a set of beliefs and values about what is desirable and undesirable in a community of people, and a set of formal or informal practices to support the values.  A.Culture B.Proxemics C.Emotional intelligence D.Collectivism E.Vision 43.Most cultural lessons are learned:  A.in school classrooms. B.by observing and imitating role models. C.through formal inculcation. D.in.
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  82.Which of the following groups of people have traits such as workaholism, idealism, and work ethics?  A.Traditionalists B.Baby boomers C.Gen Xers D.Millennials E.Gen Ys 83._____ are said to be entitled, civic minded, and have close parental involvement.  A.Traditionalists B.Baby boomers C.Gen Xers D.Gen 2020 members E.Millennials 84.Which of the following would be an effect of growing mismatches between the amount of education.
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  72.People from _____ cultures tend to place greater emphasis on community goals and subordinate their own wishes and goals.  A.monochronic B.relativist C.low-context D.heterogeneous E.collectivist 73.Michelle, who is from the US, is on a foreign assignment in Mexico. She notices that her co-workers are willing to make personal sacrifices to further the organization's goals. She correctly surmises.
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  72._____ are statistical profiles of the characteristics and composition of the adult working population.  A.High-performance work practices B.Task performances C.Marketing strategies D.Workforce demographics E.Deep-level diversities 73._____ refers to an invisible barrier blocking women and minorities from top management positions.  A.Affirmative action B.Glass ceiling C.EEO regulations D.Revolving door E.Restricted step 74.The term glass ceiling was used to represent a solid roadblock that prevented.
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  74.In the _____ phase of the socialization process, the employee masters important tasks and roles, and adjusts to work values and norms.  A.change and acquisition B.anticipatory socialization C.adaptive D.modification E.encounter 75.Which of the following statements is true about practical applications of socialization research?  A.A sink-or-swim response to organizational socialization has been found to be most helpful for.
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  11.In high-context cultures, written and spoken words convey messages more powerfully than do nonverbal cues.  12.People from high-context cultures prefer to negotiate as efficiently as possible.  13.In low-context cultures, agreements are made by general trust.  14.In low-context cultures, written and spoken words carry the burden of shared meanings.  15.The GLOBE project is an attempt.
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  86.According to Howard Gardner's theory of multiple intelligences, _____ intelligence is the potential to live in harmony with one's environment.  A.bodily-kinesthetic B.spatial C.interpersonal D.intrapersonal E.naturalist 87._____ represent(s) complex, patterned, organismic reactions to how we think we are doing in our lifelong efforts to survive and flourish and to achieve what we wish for ourselves.  A.Skills B.Abilities C.Self-efficacy D.Emotions E.Intelligence 88._____ is a.
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  62.Based on information gathered in the GLOBE project, which of the following refers to power distance?  A.The extent to which leaders should encourage and reward loyalty to the social unit. B.The extent to which people should rely on social norms and rules to avoid uncertainty. C.The extent to which unequal distribution of power.
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1.Self-esteem is usually unrelated to a person's level of education.  2.People with low self-esteem tend to have health problems and low-quality social relationships, as well as being vulnerable to depression.  3.Individuals with high self-esteem see themselves as worthwhile, capable, and acceptable.  4.Since paid employment is a prime determinant of overall self-esteem, unemployment can.
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    Essay Questions   98.Distinguish between self-esteem and self-efficacy.  99.Define organizational identification. What are the advantages and disadvantages of organizational identification?  100.List and explain the Big Five personality dimensions. Describe the relationship between the Big Five and job performance.      .
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  Multiple Choice Questions 44._____ is (are) the set of shared, taken-for-granted implicit assumptions that a group holds that determines how it perceives, thinks about, and reacts to its environment.  A.Normative beliefs B.Vision C.Organizational culture D.Values E.Realistic job previews 45._____ are enduring beliefs in a mode of conduct or end-state that transcend situations and are ordered by relative.
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  84._____ is a career function of mentoring.  A.Acceptance-and-confirmation B.Exposure-and-visibility C.Counseling D.Friendship E.Role modeling 85._____ is a psychosocial function of mentoring.  A.Sponsorship B.Exposure-and-visibility C.Role modeling D.Coaching E.Protection 86._____ reflects the variety of people within the network an individual uses for developmental assistance.  A.The constructive type of organizational culture B.The diversity of developmental relationships C.Organizational socialization D.Developmental relationship strength E.The passive-defensive type of organizational culture 87._____ reflects the quality of.
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  11.People program themselves for success or failure by enacting their self-efficacy expectations.  12.Research has found a significant positive correlation between self-efficacy and job performance.  13.Training and development through challenging assignments, goal setting, and supportive leadership can improve employees' self-efficacy expectations.  14.Self-monitoring is a person's overall self-evaluation.  15.High self-monitors are usually criticized for not being.
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  64.A(n) _____ is a long-term outlook outlining action needed to achieve desired results.  A.vision B.strategic plan C.operational tool D.organizational philosophy E.value statement 65.Organizational _____ is defined as "the process by which a person learns the values, norms, and required behaviors which permit him to participate as a member of the organization."  A.designing B.acquisition C.socialization D.change E.development 66.Which of the following is the.
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  101.Mention the initiatives that can help to keep older workers engaged and committed to working.  102.Based on your knowledge of the process model of diversity, what steps would you take as a manager to reduce potential negative effects of diversity? Explain how the steps would reduce potential negative effects of diversity.      .
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1.Culture is defined as a set of beliefs and values about what is desirable and undesirable in a community of people, and a set of formal or informal practices to support the values.  2.Culture has prescriptive elements and not descriptive elements.  3.Culture is primarily taught through formal teaching.  4.Culture has descriptive but not.
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    Essay Questions 96.Define "cultural values." Differentiate between espoused values and enacted values.  97.Define the competing values framework. State the four culture types of the competing values framework and briefly describe each.  98.Define, in order, the three phases of the socialization process. Describe the overall socialization process through these phases.      .
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    21.Managing diversity enables people to perform up to their maximum potential through changing an organization's culture and infrastructure.  22.The primary reason for managing diversity is the ability to grow and maintain a business in an increasingly competitive marketplace.  23.Organizations can use diversity as a strategic advantage if employees fail to contribute their.
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  82.Helen plans for several activities simultaneously on a daily basis. Most often, it is impossible to execute them on time as she has so many activities. However, the impossibility factor does not affect her as she believes that time is flexible. This implies that Helen belongs to a _____ culture.  A.low-context B.polychronic C.monochronic D.universalistic E.relativistic 83._____.
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  54.Nostra, Inc. is a company that develops video games. The company's primary vision is innovation and quick adaptation to the changing environment of the gaming industry. The CEO of the company values creativity and frequently urges her employees to think outside-the-box in order come up with the next big idea..
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    31.Faking, cheating, and illegal discrimination are potential problems with on-the-job personality testing.  32.Employers are advised to look for outside help to determine if a test exists or can be developed to screen applicants for the traits that best fit the position.  33.An ability represents the specific capacity to physically manipulate objects.  34.Knowing how.
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  92.According to the leadership lessons from the GLOBE project, _____ was a universally liked leader attribute.  A.self-centeredness B.egocentricity C.trustworthiness D.willfulness E.punctuality 93.Expatriate refers to:  A.anyone living and/or working outside their home country. B.a manager after he or she returns to his or her home country. C.a host country national managing a multinational's operations in his or her own country. D.a.
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  21.The negative end of the agreeableness scale is labeled neuroticism.  22.Extraversion and conscientiousness are the most stable of the Big Five personality types.  23.The proactive personality dimension is the most frequently studied of the Big Five personality dimensions.  24.Entrepreneurs typically score high on conscientiousness because they prefer goal-focused leadership.  25.Among the Big Five personality.
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    31.Cross-cultural management explains the behavior of people in organizations around the world and shows people how to work in organizations with employee and client populations from many cultures.  32.In his study of cultural dimensions, Hofstede concluded that cultural arrogance is a luxury that individuals, companies, and nations can no longer afford.
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  52.People from low-context cultures prefer:  A.to establish social trust first. B.to place great value on personal relations and goodwill. C.agreement by general trust. D.to get down to business first. E.slow and ritualistic negotiations. 53.People from low-context cultures most value:  A.establishing social trust. B.personal relations and goodwill. C.expertise and performance. D.agreement by general trust. E.slow and ritualistic negotiations. 54.People from high-context cultures prefer:  A.to.
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  Multiple Choice Questions 52.Which of the following statements is true about diversity?  A.It is synonymous with similarities among different groups of people. B.It synonymous with affirmative action. C.It represents the multitude of individual differences and similarities that exist among people. D.It is an issue of age, race, or gender. E.It is an issue of being.
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True / False Questions 1.Organizational culture is based on "taken-for-granted implicit assumptions."  2.Acronyms, manner of dress, awards, myths and stories told about the organization, published lists of values, and observable rituals are all examples of espoused values of an organization.  3.Organizational culture rarely impacts organizational structure.  4.Organizational culture influences collective attitudes and behavior.  5.Observable artifacts.
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  11.An organization's culture serves four functions: to promote each employee's individual identity, foster individual commitment, provide role models, and help members make sense of their career path.  12.One of the functions of organizational culture is to facilitate collective commitment.  13.High social system stability within an organization indicates the presence of conflict and.
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  92._____ is the feeling that one's cultural rules and norms are superior or more appropriate than the rules and norms of another culture.  A.Ethnicity B.Ethnography C.Ego D.Ethnocentrism E.Egotism 93.Which of the following barriers manifests itself in the belief that differences are viewed as weaknesses?  A.Inaccurate stereotypes and prejudice B.Ethnocentrism C.Poor career planning D.Negative diversity climate E.Lack of political savvy on the.
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  76.People with an internal locus of control tend to _____.  A.consciously manipulate others B.believe that they control the events that affect their lives C.believe that their performance is determined by circumstances beyond their control D.allow their feelings, not their thoughts and actions, to control their behavior E.allow their intuition to control them 77.Jim, who has an.
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    31.New employees typically complete the three-phase socialization sequence within a week of starting the job.    32.The first phase of the organizational socialization process is anticipatory socialization.  33.Unrealistic job expectations are formed during the anticipatory socialization phase.  34.Organizations can reduce turnover by using realistic job previews.  35.Providing new hires with the organization's vision involves giving.
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  41.According to Howard Gardner's theory of multiple intelligences (MI) that there are three types of intelligence.  42.Educators have widely critiqued Gardner's concept of multiple intelligences.  43.Most academic psychologists and intelligence specialists have embraced Gardner's model of multiple intelligences.  44.Emotional behavior seldom affects day-to-day organizational life.  45.According to psychologists there is a distinction between felt.
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  66.The dividing line between self and others is not a neat and precise one. A certain amount of blurring occurs, for example, when an employee comes to define him- or herself with a specific organization—a psychological process called _____.  A.organizational identification B.continuance commitment C.self-efficacy D.self-esteem E.cognition 67.Some employees at Harley-Davidson factories have had the company logo.
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True / False Questions   1.Diversity represents the multitude of individual differences that make people different from and similar to each other.  2.Diversity encompasses both differences and similarities.  3.Diversity is an issue of age, race, and gender.  4.Affirmative action is the same as managing diversity.  5.Personality is the central layer of diversity and represents a.
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    Multiple Choice Questions 56._____ is the view the individual has of himself or herself as a physical, social, and spiritual or moral being.  A.Self-concept B.Self-introspection C.Self-conscientiousness D.Cognition E.Personality 57._____ is a belief about one's own self-worth based on an overall self-evaluation.  A.Self-confidence B.Self-efficacy C.Self-esteem D.Cognition E.Personality 58.Individuals who see themselves as worthwhile, capable, and acceptable have ____.  A.an external locus of control B.high self-efficacy C.high cognitive.
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    21.A clan culture represents a different set of values than does a market culture.  22.According to research findings, employees prefer to work in organizations that value flexibility over stability and control and those that are more concerned with satisfying employees' needs than customer or shareholder desires.  23.An organization's financial performance is not.
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  101.Identify the seven general ethical principles and briefly describe each.  102.Mention the actions for improving on-the-job ethics to improve the organization's ethical climate.  103.Mention the four criteria for codes of ethics to have a positive impact.      .
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