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    91.Which of the following is not an advantage of work sampling compared to stopwatch time study?    A.There is little or no disruption of work.   B.It is less susceptible to short-term fluctuations.   C.Workers are less resentful.   D.It is less costly and less time-consuming.   E.It is better suited for short, repetitive tasks.     92.Which of the following is not.
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    11.Web-based, retail businesses should be located near the customer to reduce their long distance phone charges.      12.For service and retail stores, a prime factor in location analysis is customer access.      13.Retail businesses generally prefer locations that are not near other retailers, as this reduces their competition.      14.Technology has made communication with global operations.
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  Essay Questions  62.Assembly of a model airplane has a learning curve of 80 percent. The estimated time to assemble a second identical model airplane is 40 hours. Determine approximately how much time will be required for:(A) the eighth unit.(B) the first 10 units.            63.Developing work assignments in a job shop in a.
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  11.Which of the following are assumptions or requirements of the transportation method?(I) Goods are the same, regardless of source.(II) There must be multiple sources.(III) Minimum quantities must be shipped from each source.(IV) Shipping costs per unit do not vary with the quantity shipped.    A.I and IV   B.II and III   C.I, II, and IV   D.I.
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  75.Consider the following information about sites A, B, and C:  For what range of output would you prefer site A?            76.Consider the following information about sites A, B, and C:  For what range of output would you prefer site B?            77.Consider the following information about sites A, B, and C:  For what range of output.
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    101.A quality analyst wants to construct a control chart for determining whether four machines, all producing the same product, are under control with regard to a particular quality attribute. Accordingly, she inspected 1,000 units of output from each machine in random samples, with the following results:  What is the estimate of.
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    101.A methods and measurements analyst needs to develop a time standard for a certain task. In a preliminary study, he observed one of his workers perform this task five times, with the following results:  How many observations should be made if the analyst wants to be 99.74 percent confident that the.
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    121.A methods and measurements analyst for Digital Devices needs to develop a time standard for the task of assembling a computer mouse. In a preliminary study, she observed one of her workers perform this task six times with the following results:  What is the normal time for this task if the.
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    21.Suppose the first unit of output required 900 labor hours, and the second unit required only 810. At this rate, how many more units must be produced before labor requirements are less than 700 hours?    A.2   B.4   C.6   D.8   E.10     22.The more __________ a task, the less likely it is that a substantial learning curve will.
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    81.In a stopwatch time study, adjusting the normal time by an allowance factor for normal delays and interruptions results in the:    A.observed time.   B.normal time.   C.standard time.   D.allowance time.   E.performance rating time.     82.A job had an observed time of 10 minutes, a performance rating of .90, and an allowance factor of 20 percent of job time..
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    21.Poor quality has a positive effect on productivity because it usually takes longer to produce a good part.      22.If the majority of service customers are satisfied, it is likely that all service customers will be satisfied.      23.The primary difference between internal failures and external failures is time and place of discovery of.
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    31.Juran describes quality management as a trilogy that consists of quality planning, control of quality costs, and quality improvement.      32.Quality at the source means returning all defects to the source—our vendors.      33.Six sigma programs have both management and technical components.      34.Crosby's concept of "quality is free" means that it is less expensive to.
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    61.Six sigma programs involve both __________ and __________ components.    A.probabilistic; deterministic   B.logistical; managerial   C.statistical; probabilistic   D.managerial; technical   E.local; global     62.The "Control" phase of DMAIC is intended to ensure that:    A.the proper subset of process inputs are monitored.   B.variability reduction is pursued.   C.data analysis is overseen.   D.inputs are closely monitored.   E.improvements are sustained.     63.Among the guiding principles of six sigma are:(I) Reduction of.
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  70.Consider the following information about sites A, B, and C:  What are total costs for site A for a quantity of 5,000 units per year?            71.Consider the following information about sites A, B, and C:  What are total costs for site B for a quantity of 5,000 units per year?            72.Consider the following information.
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    51.A location analysis has been narrowed down to three locations. The critical factors, their weights, and the ratings for each location are shown below:  What is the composite score for location A?    A. 76   B. 75   C. 78   D. 74   E. 76.33     52.A location analysis has been narrowed down to three locations. The critical factors, their weights, and the ratings for each.
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  True / False Questions  1.Location decisions are basically one-time decisions usually made by new organizations.      2.The fact that most types of firms are located in every section of the country suggests that in many cases, location decisions are not overly important; one location typically is as good as another.      3.You cannot make a.
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    111.A methods and measurements analyst for Timepiece, Inc., needs to develop a time standard for the task of attaching a watch to a wristband. In a preliminary study, he observed one of his workers perform this task five times, with the following results:  How many observations should be made if he.
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    91.Focusing attention on the most important problem areas is referred to as:    A.quality circles.   B.quality assurance.   C.brainstorming.   D.Pareto analysis.   E.cause-and-effect analysis.     92.A chart showing the number of occurrences by category would be used in:    A.Pareto analysis.   B.interviewing.   C.cause-and-effect diagrams.   D.benchmarking.   E.quality function deployment.     93.Cause-and-effect diagrams are sometimes called:    A.Pareto diagrams.   B.fishbone (Ishikawa) diagrams.   C.run charts.   D.control charts.   E.responsibility charts.     94.The process of identifying other organizations that are best.
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    11.The amount of inspection needed is governed by the costs of inspection and the expected costs of passing defective items.      12.The purpose of statistical process control is to ensure that historical output is random.      13.A process that exhibits random variability would be judged to be out of control.      14.If a point on a.
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    21.A c-chart is used to monitor the total number of defectives in the output of a process.      22.A c-chart is used to monitor the number of defects per unit for process output.      23.Tolerances represent the control limits we use on the charts.      24.Process capability compares process variability to the tolerances.      25.Control limits used on.
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    61.A c-chart is used for:    A.means.   B.ranges.   C.percent defective.   D.fraction defective per unit.   E.number of defects per unit.     62.A control chart used to monitor the number of defects per unit is the:    A.p-chart.   B.R-chart.   C.x-bar chart.   D.c-chart.   E.Gantt chart.     63.A point which is outside of the lower control limit on an R-chart:    A.is an indication that no cause of variation is present.   B.should be.
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    31.Statistical process control focuses on the acceptability of process output.      32.A run test checks a sequence of observations for randomness.      33.Cpk is useful even when the process is not centered.      34.The process capability index (indicated by Cpk) can be used only when the process is centered.      35.Quality control is making sure that processes are.
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    11.In market research, a group of consumers who express their opinions about a product or service is called a steering committee.      12.Business organizations that achieve good quality benefit in a variety of ways, including a positive reputation for quality, increased customer loyalty, and lower production costs.      13.User instructions and follow-up services after.
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  Essay Questions  130.An analyst has observed 28 work cycles, for which the average cycle time was five minutes and the performance rating was 1.05. Allowances for the department are 25 percent of job time. What standard time is appropriate for this job?            131.A time study of a job produced the following: average.
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    31.A job with a 70 percent learning curve required 20 hours for the initial unit. The fourth unit should require approximately how many hours?    A.6   B.9.8   C.14   D.20   E.34     32.How long would a job with a 70 percent learning curve and a time of 20 hours for the first unit require (approximately, in hours) for the.
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  True / False Questions  1.Approving the effort that occurs during the production process is known as acceptance sampling.      2.Statistical process control is the measurement of rejects in the final product.      3.The optimum level of inspection occurs when we catch at least 98.6 percent of the defects.      4.The optimum level of inspection minimizes the sum.
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  Essay Questions  65.A manager must decide between two location alternatives, Boston and Chicago. Boston would have annual fixed costs of $70,000, transportation costs of $60 per unit, and labor and material costs of $200 per unit. Chicago would have annual fixed costs of $90,000, transportation costs of $40 per unit, and.
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    31.In location planning, the location of raw materials, the location of markets, and labor factors are:    A. regional factors.   B. community factors.   C. site-related factors.   D. national factors.   E. minor considerations.     32.Software systems known as GIS help in location analysis. The initials GIS stand for:    A. Graphic Interface Systems.   B. Global Integrated Software.   C. Graded Information Systems.   D. Geo Intensive Software.   E. Geographic Information System.     33.Having facilities, personnel, and operations located around.
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    21.Among the disadvantages of having global operations is/are:    A. low labor productivity.   B. less restrictive environmental regulation.   C. lower wage costs.   D. proximity to global markets.   E. favorable liability laws.     22.Locational cost-profit-volume analysis assumes:(I) nonlinear variable costs.(II) fixed costs that are constant over the range of possible output.(III accurate estimates regarding the required level of output.(IV) multiple products.    A. I, III, and IV.
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  True / False Questions  1.If the elapsed time for the task is short and the activity is somewhat routine, a modest amount of improvement occurs during the first few repetitions.      2.When the task is fairly complex and has a longer duration, it will take a larger number of repetitions before improvement is.
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    41.Continuous improvement attempts to achieve major breakthroughs in product or service quality.      42.So long as quality input resources are used to make a product, we can expect quality output from the process.      43.Three key philosophies in TQM are continuous improvement, involvement of everyone in the organization, and customer satisfaction.      44.Suppliers are not included.
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  135.A work sampling study of kitchen help is to be designed. The study will be conducted over a nine-day period. The kitchen help works a seven-hour shift. Determine the day, hour, and minute of five observations using the random digits listed below.  Arrange observations chronologically.            136.A work sampling study of dockworkers must.
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    True / False Questions  1.Broadly defined, quality refers to the ability of a product or service to occasionally meet or exceed customer expectations.      2.An organization achieves quality by consistently meeting its competitors' standards.      3.Because courtesy is subjective, it cannot be considered a factor in service quality.      4.Recent changes to ISO guidelines stress continuous improvement.
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    51.A quality circle is a cross-functional team focused on quality.      52.Total quality management attempts to involve everyone in an organization in the effort to achieve quality.      53.There is a positive link between quality and productivity.      54.The expression "quality at the source" refers primarily to the practice of requiring each of our vendors to.
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    81.The quality control improvement tool which distinguishes between the "important few" and the "trivial many" is:    A.brainstorming.   B.check sheets.   C.Pareto analysis.   D.cause-and-effect diagrams.   E.fail-safe methods.     82.The quality control improvement tool that resembles a "fishbone" is:    A.brainstorming.   B.check sheets.   C.Pareto analysis.   D.cause-and-effect diagrams.   E.fail-safe methods.     83.TQM stands for:    A.Taguchi Quality Methods.   B.Tactical Quality Measurements.   C.The Quality Matrix.   D.Total Quality Management.   E.Total Quantity Measurement.     84.Which of the following is not.
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  True / False Questions  1.The transportation model assumes similar, homogeneous goods.      2.The transportation model assumes shipping cost per unit is the same regardless of the number of units shipped (there are no quantity discounts).        Multiple Choice Questions  3.Suppose a decision maker is confronted with the following transportation model scenario:  In the optimal solution, how many.
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    71.The range chart (R-chart) is most likely to detect a change in:    A.proportion.   B.mean.   C.number defective.   D.variability.   E.sample size.     72.The optimum level of inspection is where the:    A.cost of inspection is minimum.   B.cost of passing defectives is minimum.   C.total cost of inspection and defectives is maximum.   D.total cost of inspection and defectives is minimum.   E.difference between inspection and defectives costs is.
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    11.A learning curve for an overqualified worker is higher than that for an average worker.      12.An 80 percent learning curve means that with each doubling of repetitions there will be a 20 percent decrease in time per unit.      13.For an 80 percent learning curve, if the first unit requires 10 hours, the.
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    91.A quality analyst wants to construct a control chart for determining whether three machines, all producing the same product, are under control with regard to a particular quality variable. Accordingly, he sampled four units of output from each machine, with the following results:  What is the estimate of the process mean.
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  149.Given the following work sampling data, based upon 100 random observations of a particular worker:  For a confidence level of 95.44 percent and a maximum error of .04, what should be the sample size for estimating the proportion of time spent performing activity B?                150.Given the following work sampling data, based upon.
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    51.The assurance that processes are performing in an acceptable manner is the focus of:    A.variability analysis.   B.quality assurance.   C.capability assessment.   D.quality control.   E.acceptance sampling.     52.Inspection is a(n):    A.prevention.   B.control.   C.monitoring.   D.corrective.   E.appraisal.     53.Acceptance sampling, when it is used, is used:(I) before production.(II) during production.(III) after production.    A.I only   B.I and III only   C.I and II only   D.II and III only   E.I, II, and III     54.The amount of inspection.
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    71.Costs of inspectors, testing, test equipment, and labs are examples of:    A.internal failure costs.   B.external failure costs.   C.appraisal costs.   D.prevention costs.   E.replacement costs.     72.Loss of business, liability, productivity, and costs are consequences of:    A.labor unions.   B.globalization.   C.poor quality.   D.robotics.   E.micro-factories.     73.Quality planning and administration, quality training, and quality control procedures are examples of:    A.internal failure costs.   B.external failure costs.   C.appraisal costs.   D.prevention costs.   E.replacement costs.     74.The Malcolm Baldrige.
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  140.Eight instances of a worker doing a task were observed as follows:  If the person observed worked at a pace that is 20 percent faster than average, what should be the normal time for this task?            141.Eight instances of a worker doing a task were observed as follows:  If the person observed worked.
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  144.Given the following work sampling data, based upon 100 random observations of a particular worker:  What is the estimated proportion of time this worker spends performing activity A?                145.Given the following work sampling data, based upon 100 random observations of a particular worker:  For a confidence level of 86.64 percent, what is the.
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    41.The best way to assure quality is to use extensive inspection and control charts.      42.Control limits are based on multiples of the process standard deviation.      43.Attribute data are counted, variable data are measured.      44.The number of defective parts in a sample is an example of variable data because it will "vary" from one.
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