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9)Phillip not listening carefully to Jacques describe his vacation because

    9)Phillip is not listening carefully to Jacques describe his vacation because he is more interested in telling Jacques what he did on vacation. What listening barrier is Phillip experiencing and what can he do to overcome it? 10)Explain why being a critical listener is NOT necessarily a bad thing.     .
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9)Phillip not listening carefully to Jacques describe his vacation because
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11)A construct a bipolar quality that we use to classify

    11)A construct is a bipolar quality that we use to classify people.   12)Culture is something that is inherited through genetics.   13)Fritz Heider says all people are “naive psychologists” because we try to explain the motives behind another’s actions.   14)If we assume a person’s behavior was caused by an internal factor or personality characteristic,.
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11)A construct a bipolar quality that we use to classify
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14)Dr. Higgins has a Japanese foreign exchange student in his

    14)Dr. Higgins has a Japanese foreign exchange student in his class. He understands that, typically, foreign students have difficulty writing papers in English. Consequently, he intends to be more lenient when evaluating this student’s grammar. Which of the following strategies is Dr. Higgins most likely employing: social decentering, empathy, or.
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14)Dr. Higgins has a Japanese foreign exchange student in his
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Short Answer/Essay Questions 1) What worldview and how does our worldview

      Short Answer/Essay Questions   1) What is worldview and how does our worldview affect our interpretation of our experiences?   2)Gregor’s parents asked him how he liked the concert last night. Gregor responded with, “Wow, it was totally bad! I’m going out to get their CD.” His parents wonder, “If the concert was bad,.
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Short Answer/Essay Questions 1) What worldview and how does our worldview
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21) Some of our experiences too painful to remember. __________

    21) Some of our experiences are too painful to remember. __________ helps us repress such memories. A)thin slicing B)hypnotism C)selective attention D)selective recall   22) What is the proper ordering of the stages by which we come to make sense of the various stimuli around us? A)selecting, interpreting, organizing B)organizing, selecting, interpreting C)organizing, interpreting, selecting D)selecting, organizing, interpreting   23) Peter noticed.
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21) Some of our experiences too painful to remember. __________
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Multiple Choice Questions 1) According to research, about how much of

Multiple Choice Questions   1) According to research, about how much of their communication time do average college students spend listening? A)30% B)55% C)75% D)80%   2) What stage of the listening process is involved when you focus on one sound from the many that compete for your attention? A)attending B)understanding C)selecting D)responding   3) Which of the following is an example of asynchronous.
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Multiple Choice Questions 1) According to research, about how much of
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5)Define emotional intelligence. 6)When Quella tells Marcel how sad she that

    5)Define emotional intelligence.   6)When Quella tells Marcel how sad she is that their friend Babs is moving away, Marcel responds, “Well, that’s how it goes!” Which kind of disconfirming response is Marcel displaying?   7)Chris is mad at Jerinda for being late for dinner. Jerinda responds that she is really sorry, but is.
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5)Define emotional intelligence. 6)When Quella tells Marcel how sad she that
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11)  A confusion of one word or phrase for another

    11)  A confusion of one word or phrase for another that sounds similar to it is known as a/an A) bafflegab B)allness C)lack of precision D)malapropism.   12) Joe tells his wife, Sarah, that he thinks they should “redo” their bathroom as their next home improvement project. Sarah reacts strongly to this suggestion, complaining that,.
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11)  A confusion of one word or phrase for another
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4)What the differences between sex and gender? *Sex differences biological. Only

    4)What are the differences between sex and gender? *Sex differences are biological. Only males can impregnate, only females can become pregnant, for example. *Gender differences are based on learned behavior that is culturally associated with being a man or a woman. *Gender role definitions are flexible, while sex differences are relatively fixed.   5)Define and.
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4)What the differences between sex and gender? *Sex differences biological. Only
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12)Define the contact hypothesis and provide an example to illustrate

    12)Define the contact hypothesis and provide an example to illustrate the hypothesis.   13)Your text claims that assuming similarity and assuming differences are barriers to effective intercultural communication. How can these two seemingly contradictory barriers both be true?     .
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12)Define the contact hypothesis and provide an example to illustrate
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31) Rex likes Karl, in part, because he thinks Karl

    31) Rex likes Karl, in part, because he thinks Karl is fun, smart, and energetic. When Paul points out to Rex that Karl is a terrible driver, Rex refuses to believe it. Perhaps Rex’s perception is clouded by the __________ effect. A)horn B)consistency C)pattern D)halo   32) The theory that explains how we generate explanations for.
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31) Rex likes Karl, in part, because he thinks Karl
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Short Answer/Essay Questions 1)Define perception and interpersonal perception. 2)Define thin slicing and

    Short Answer/Essay Questions   1)Define perception and interpersonal perception.   2)Define thin slicing and provide an example to illustrate the concept.   3)What did Fritz Heider mean when he described us as “naive psychologists”?     .
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Short Answer/Essay Questions 1)Define perception and interpersonal perception. 2)Define thin slicing and
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Matching Sequences 2. Match the description with the listening style. 1)searches for

    Matching Sequences   2. Match the description with the listening style. 1)searches for common interests and seeks to A) relational listening style empathize with the feelings of others  2)make good judges because they generally B) task-oriented listening style consider all sides of an issue before making a decision or reaching a conclusion 3)comfortable listening to.
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Matching Sequences 2. Match the description with the listening style. 1)searches for
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21) Which skill for responding with empathy you employing when

    21) Which skill for responding with empathy are you employing when you explore how you might feel under circumstances similar to those your partner has experienced? A)understand your partner’s feelings B)paraphrase emotions C)reflect content by paraphrasing D)listening   22) While listening to Marshall’s account of his day and all of the trials and tribulations he endured,.
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21) Which skill for responding with empathy you employing when
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11)An abstract theory more likely to capture our attention than

    11)An abstract theory is more likely to capture our attention than something more concrete.   12)People understand best if they can relate what they are hearing to something they already know than to something new.   13)The everyday kinds of confirmation and support we offer can change monologues into dialogues.   14)Because novelty is so appealing.
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11)An abstract theory more likely to capture our attention than
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Matching Sequence 1. Match the definition with the term. 1)a learned system

    Matching Sequence   1. Match the definition with the term. 1)a learned system of knowledge, beliefs, values, A) worldview   attitudes behaviors, and norms shared by a group of people 2)a distinct culture that exists within a larger culture B) co-culture 3)a dimension of culture that rewards personal C) culture    achievements 4)cultural values D) gender 5)cultural context E).
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Matching Sequence 1. Match the definition with the term. 1)a learned system
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Matching Sequences 2. Match the example with the name given to

  Matching Sequences     2. Match the example with the name given to the potential cause for a person’s action. 1)“She seemed nice.”  A) attribution theory 2)“If she is a nurse she must be caring.” B) stimulus 3)“He missed class because his alarm didn’t C) implicit personality theory  go off.” 4)“He won’t join the debate team.
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Matching Sequences 2. Match the example with the name given to
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True/False Questions 1)The term gender refers to the biological differences between

    True/False Questions   1)The term gender refers to the biological differences between men and women.   2)Gender is something that is primarily learned from and socially reinforced by others.   3)A person’s age has little influence on his or her communication with others.   4)Younger people seem to value social support, including empathic listening, more than older people.
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True/False Questions 1)The term gender refers to the biological differences between
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11) Which of the following statements about gender differences in

    11) Which of the following statements about gender differences in communication is true? A) Women often communicate to report. B)Men tend to approach communication from a content dimension. C)Women tend to talk to complete a task. D)Men often communicate to establish rapport.     12) Which of the following is more likely to be true in.
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11) Which of the following statements about gender differences in
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21)The incidence of suicide among gay teenagers statistically less than

    21)The incidence of suicide among gay teenagers is statistically less than among non-gay teens.   22)Intercultural communication competence is the ability to adapt your behavior toward another person in ways that are appropriate to other person’s culture.   23)A low-context culture relies heavily on nonverbal cues to interpret messages.   24)When you encounter a different culture.
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21)The incidence of suicide among gay teenagers statistically less than
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31) According to the _____________ hypothesis, the more contact you

    31) According to the _____________ hypothesis, the more contact you have with people who are different from you, the more positive regard you will have for them, the less prejudice toward them, and fewer stereotypes about them. A)motivation B)skill C)information-seeking D)contact   32) Buying your friend flowers to apologize after a fight is an example of.
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31) According to the _____________ hypothesis, the more contact you
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10)What two skills can one develop to become culturally other-oriented? 11)Your

    10)What two skills can one develop to become culturally other-oriented?     11)Your friend, Tasha, is about to move to Italy with her family. She’s naturally scared about interacting with people she doesn’t know, who speak a language she doesn’t speak, and who have different cultural traditions and worldviews. What advice about understanding.
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10)What two skills can one develop to become culturally other-oriented? 11)Your
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Multiple Choice Questions 1) What the process of communicating a group’s

  Multiple Choice Questions   1) What is the process of communicating a group’s culture from one generation to another called? A)ethnocentrism B)cultural context C)enculturation D)indoctrination   2) Which of the following is NOT true about gay people? A)Gay teens have a significantly higher incidence of suicide than non-gay teens. B)Although gay people are gaining legal rights and protections they are.
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Multiple Choice Questions 1) What the process of communicating a group’s
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True/False Questions 1)Interpersonal perception the process by which we decide what

    True/False Questions   1)Interpersonal perception is the process by which we decide what people are like and give meaning to their actions. 2)Selective exposure is the process of focusing on specific stimuli.   3)Selective recall occurs when we remember things we want to remember and forget or repress things that are unpleasant, uncomfortable, or unimportant.
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True/False Questions 1)Interpersonal perception the process by which we decide what
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Short Answer/Essay Questions 1) What the difference between hearing and listening? 2)

    Short Answer/Essay Questions   1) What is the difference between hearing and listening?   2) What is the difference between selecting and attending to information? 3) How is emotional noise different from external noise?   4)Explain the difference between fact and inference.     .
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Short Answer/Essay Questions 1) What the difference between hearing and listening? 2)
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Multiple Choice Questions 1) According to the model developed by Ogden

Multiple Choice Questions   1) According to the model developed by Ogden and Richards, what are the things symbols represent called? A) thoughts B)referents C)words D)vocalizations   2) Which of the following is NOT listed in your text as a benefit of apologizing? A) The recipient understood the reason for the offender’s error. B)The recipient felt less anger. C)The.
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Multiple Choice Questions 1) According to the model developed by Ogden
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21)Open-ended questions create a more defensive climate than critical comments. 22)When

    21)Open-ended questions create a more defensive climate than critical comments.   22)When describing how you view a situation, being sarcastic can take some of the negativity out of the description.   23)Assertiveness is self-oriented.   24)When Justin hears the word “buggy,” he thinks of a swamp-like area he lived in when he was younger. In the.
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21)Open-ended questions create a more defensive climate than critical comments. 22)When
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True/False Questions 1)To Joseph, a “submarine” a sandwich. To Alfonse, a

    True/False Questions   1)To Joseph, a “submarine” is a sandwich. To Alfonse, a “submarine” is a submersible ship. The different meanings Joseph and Alfonse apply to the word “submarine” reflect the fact that words are arbitrary.   2)The way we talk to another forms the basis of a relationship with that person.     3)When Cecilia is.
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True/False Questions 1)To Joseph, a “submarine” a sandwich. To Alfonse, a
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21) When you speak of law enforcement officials as policemen

    21) When you speak of law enforcement officials as policemen or the person leading a meeting as the chairman, you are probably employing the language barrier of A) sexist language. B)bypassing. C)fact-inference confusion. D)allness.   22)  Most everyone recognizes that Professor Williams is a great teacher and researcher and many will be sorry to see him.
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21) When you speak of law enforcement officials as policemen
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11)Individualistic cultures tend to be more loosely knit socially. 12)The United

    11)Individualistic cultures tend to be more loosely knit socially.     12)The United States is generally considered to be a feminine culture.   13)Spain would be considered a long-term culture.   14)John Gray’s “Venus/Mars” approach to gender differences is widely accepted among communication scholars.   15)Linguist Deborah Tannen views men and women as belonging to different cultural groups.   16)Ethnicity is.
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11)Individualistic cultures tend to be more loosely knit socially. 12)The United
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21)Listener apprehension the fear of misunderstanding or misinterpreting, or of

    21)Listener apprehension is the fear of misunderstanding or misinterpreting, or of not being able to adjust psychologically to messages spoken by others and can actually be a factor in misunderstanding a message.   22)Research suggests that effective listeners are active rather than passive when listening.   23)Information triage helps one to distinguish useful from.
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21)Listener apprehension the fear of misunderstanding or misinterpreting, or of
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True/False Questions 1)The typical college student spends more than 80 percent

    True/False Questions   1)The typical college student spends more than 80 percent of an average day communicating with other people.   2)Analytical listeners focus on facts and tend to withhold judgment before reaching a specific conclusion.   3)Hearing is the process of selecting, attending to, creating meaning from, remembering, and responding to verbal and nonverbal messages.   4)To.
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True/False Questions 1)The typical college student spends more than 80 percent
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11)It best to apologize immediately after you have made a

    11)It is best to apologize immediately after you have made a mistake.   12)Meanings are in words, not in people.   13)A restricted code is a set of words that have a particular meaning to an entire, large culture, such as everyone in the United States.   14)A malapropism occurs when two people use the same.
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11)It best to apologize immediately after you have made a
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21) What a culture called that relies heavily nonverbal information

    21) What is a culture called that relies heavily on nonverbal information to enhance message meanings not explicitly communicated through language? A)low-context B)heavy-context C)high-context D) cool-context   22) Liam has just transferred from a community college to a large university. He is aware that this new culture will likely be more formal and less friendly.
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21) What a culture called that relies heavily nonverbal information
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