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41) The organization should protect a user's computer and its files. 42) IS users are restricted from participating in requirements meetings for new applications that they will use and for major changes to applications that they currently use. 43) It is reasonable for IS users to expect to receive repetitive training and.
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28) Once the project's goals and scope have been defined, the next immediate step in the system definition phase of the SDLC is to ________. A) plan the project B) assess feasibility C) determine system requirements D) form a project team 29) Which of the following are the four dimensions of feasibility? A) planning, process, technical,.
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8) In a business process, a role refers to ________. A) a physical repository B) the movement of data C) a collection of data D) a collection of activities 9) In a business process, resources are ________. A) people or computer applications that are assigned to roles B) collections of procedures and activities C) the total number of.
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31) Which of the following observations about RFM and OLAP reports is true? A) RFM is more generic than OLAP. B) OLAP reports are more dynamic than RFM reports. C) RFM reports have measures and dimensions. D) RFM reports can drill down into the data. 32) ________ is the application of statistical techniques to find.
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42) To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________. A) service descriptions B) industry-specific solutions C) inherent processes D) DIY modules 43) The two top-ranked ERP vendors are ________. A) Epicor and Oracle B) SAP and Oracle C) Microsoft Dynamics and Infor D) Microsoft.
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11) Content data differentiates SMIS from Web site applications. 12) Only social networking sites present user and responder content, but both Web sites and social networking applications store and process connection data. 13) Social networking procedures are more informal for SM sponsors than they are for social networking users. 14) Employees who contribute.
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41) Hadoop is an open-source program supported by the Apache Foundation4 that implements MapReduce on potentially thousands of computers. 42) Knowledge management was done only after the advent of social media. 43) Knowledge management is the process of creating value from intellectual capital and sharing it with those who need it. 44).
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9.3   Essay Questions 1) Define business intelligence and BI systems. 2) Name and describe the three primary activities in the BI process. 3) Describe the functions of data warehouses and the need for them. 4) What are the common problems with using operational data? 5) Describe the features of a data mart. .
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18) In a Business Process Modeling Notation (BPMN) diagram, a ________ symbol represents an activity. A) dotted arrow B) rectangle C) diamond D) solid arrow 19) In a Business Process Modeling Notation (BPMN) diagram, ________ represent decisions and usually contain a question that is answered with yes or no. A) diamonds B) circles C) rectangles D) squares 20) In a.
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11) In business processes, resources are collections of procedures. 12) In a business process, roles are collections of activities. 13) In a business process, only a single resource is assigned to a role. 14) In business processes, a data flow shows the movement of data among activities and repositories. 15) The most obvious reason.
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9.1   True/False Questions 1) Business intelligence (BI) systems have only four of the five components of an information system: hardware, software, data, and people. 2) The software component of a BI system is called a BI application. 3) The three primary activities in the BI process are to acquire data, perform analysis, and.
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11) Problematic data are termed dirty data. 12) A value of 999—999—9999 for a U.S. phone number is an example of dirty data for BI purpose. 13) Granularity is a term that refers to the level of detail represented by the data. 14) It is possible to capture the customers' clicking behavior using.
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11.1   True/False Questions 1) One of the major functions of the information systems department is to develop, operate, and maintain applications. 2) The structure of the IS department remains constant across organizations. 3) In all companies, the chief information officer reports directly to the chief financial officer. 4) In IS departments, the technology office.
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11) List the functions of enterprise application integration (EAI). 12) Explain the nature of the database component of an ERP solution. 13) Describe the two categories of ERP training. 14) What are the four challenges of implementing new enterprise systems? 15) How should organizations manage employee resistance to change, in the context of new.
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21) RFM analysis considers how recently (R) a customer ordered, how frequently (F) they ordered, and how much margin (M) the company made on the orders. 22) OLAP provides the ability to sum, count, average, and perform other simple arithmetic operations on groups of data. 23) The defining characteristic of OLAP reports.
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6) Describe a hyper-social organization. Name the four pillars of a hyper-social organization. 7) How do organizations staff and manage sensing activities in SEAMS? 8) What is the difference between Web 2.0 processing and traditional processing? 9) List the major risks for businesses that indulge in commercial applications of social networking. Discuss.
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10.3   Essay Questions 1) Describe the composition of a development team for an information system. 2) Define business process, roles, resources, and data flows. 3) Explain why process management is necessary for an organization. 4) Name the four stages of the business process management cycle and summarize the activities in each. 5) What are the.
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7.3   Essay Questions 1) Define structured processes and list their characteristics. 2) Define dynamic processes and list their characteristics. 3) Define workgroup processes, enterprise processes, and inter-enterprise processes. 4) Define enterprise information systems and describe its characteristics. 5) Describe inter-enterprise information systems. .
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9.2   Multiple-Choice Questions 1) ________ is defined as information containing patterns, relationships, and trends of various forms of data. A) Process mining B) Business process management C) Business intelligence D) Spatial intelligence 2) Which of the following is true of source data for a BI system? A) It refers to the organization's metadata. B) It refers to.
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41) User involvement is critical throughout the system development process. 42) A project team that opts for off-the-shelf software during the component design phase of the SDLC will need to produce design documentation for writing program code. 43) While constructing a database during the component design phase of the SDLC, if a.
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41) In market-basket terminology, the ratio of confidence to the base probability of buying an item is called ________. A) confidence B) support C) granularity D) lift 42) A ________ is a hierarchical arrangement of criteria that predict a classification or a value. A)  value chain B)  cluster analysis C)  decision tree D)  neural.
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8.2   Multiple-Choice Questions 1) ________ is the use of information technology to support the sharing of content among networks of users. A) Social media B) Content publishing C) Multimedia D) Programming 2) A ________ is an information system that supports the sharing of content among networks of users. A) human resource information system (HRIS) B) social media information.
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21) Business process management applies only to commercial, profit-making organizations. 22) Control Objectives for Information and related Technology (COBIT) practices were created by Object Management Group (OMG) for documenting business processes. 23) In the swim-lane layout for modeling business processes, each role is given its own swim lane. 24) The swim-lane layout for.
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51) Agile development methodologies welcome changes in requirements. 52) If a scrum project terminates because of budget or time limitations, the customer will not receive any result for the time and money expended. 53) The total number of points of work a team can accomplish in each scrum period is called velocity. 10.2  .
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38) During the system implementation phase of the SDLC, once a system has passed testing, the organization installs the new system. Which of the following terms is used to refer to this activity? A) beta testing B) system conversion C) agile development D) system control 39) In the system implementation phase of the SDLC, with.
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11) With the exception of system analyst, all the major job positions in the IS industry require business knowledge. 12) In the context of responsibilities involved in job positions in the IS industry, a business analyst works with business leaders to develop systems that implement business strategy and goals. 13) In the.
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11.2   Multiple-Choice Questions 1) Developing, operating, and maintaining an organization's computing infrastructure is a major function of the ________ department. A) human resources B) information systems C) marketing D) manufacturing 2) Which of the following statements is true of an IS department? A) If the IS primarily supports accounting and finance activities, the CFO is appointed as.
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31) Social capital does not depreciate. 32) The multiplicative nature of social capital means that the value of a huge network of relationships to people who have few resources may be lower than that of a smaller network with people with substantial resources. 33) According to Gossieaux and Moran, a hyper-social organization.
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10.1   True/False Questions 1) Information systems and business processes are synonymous terms. 2) There are activities in business processes that do not involve an information system. 3) The actors or participants in a business process are the users of information systems. 4) An application is a combination of hardware, software, and data components that.
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41) According to the SEAMS dynamic process, which of the following activities is most likely to involve the identification of important communities, what they do, where they hang out, what they care about, and how organizations relate to them? A) sensing B) engaging C) activating D) measuring 42) A person who reads, consumes, and observes.
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51) Google's ________ is an excellent mashup example. A) MyMaps B) Archy C) Ubiquity D) Jetpack 52) ________ measures the frequency that someone who clicks on an ad makes a purchase, "Likes" a site, or takes some other action desired by the advertiser. A) Pay-per-click B) Conversion rate C) Folksonomy D) Enterprise 2.0 53) The first step that a hyper-social.
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48) A ________ involves balancing three critical factors: requirements, cost, and time. A) WBS B) trade-off C) test plan D) critical path 49) According to Brooks' Law, adding more people to a late project will ________. A) guarantee efficiencies B) speed up the project C) create diseconomies of scale D) reduce the need for coordination 50) The situation where addition.
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31) Cluster analysis is used to identify groups of entities that have similar characteristics. 32) In supervised data mining, a model is developed after the analysis. 33) Regression analysis measures the effect of a set of variables on another variable. 34) Neural networks are a popular unsupervised data mining technique used to predict.
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21) It is the chief information officer's responsibility to establish and communicate IS priorities to the executive group, while the responsibility for enforcement rests with the chief executive officer. 22) A steering committee is a group of senior managers from the major business functions that works with the chief information officer.
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6) What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality? 7) List the problems associated with information silos. 8) What is the fundamental problem of information silos? How can this problem be remedied? 9) What are the four phases of the.
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8.1   True/False Questions 1) SM communities are formed based on mutual interests and transcend familial, geographic, and organizational boundaries. 2) The number of second- and first-tier community members in a social media site reduces exponentially. 3) A viral hook induces users of an SM site to share a message with others. 4) Social media.
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10) What is the objective of performing a market-basket analysis? 11) What are MapReduce and Hadoop? 12) What is knowledge management and what are its primary benefits? 13) What are expert systems? What are their primary disadvantages? 14) Explain the difference between static and dynamic reports. 15) Describe the management functions of a business.
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31) According to Nan Lin, social networks provide four forms of value: information, social credentials, personal reinforcement, and ________. A) monetary benefit B) popularity C) influence D) security 32) Being linked to a network of highly regarded contacts is a form of ________. A) social credential B) viral marketing C) crowdsourcing D) human capital 33) According to Henk.
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8.3   Essay Questions 1) Define social media and social media information systems. Name the three SMIS organizational roles. 2) Describe the roles of social media sponsors and social media application providers. 3) Describe "defenders of belief" and "seekers of the truth." 4) Explain each element in the SLATES model. 5) Define the three types of.
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21) Seekers of the truth will seek the truth, even if that means recommending a certain vendor's product over another vendor's. 22) Defenders-of-belief communities provide better and faster problem solutions to complex supply chain problems. 23) Homesourcing is the dynamic social media process of employing users to participate in product design or.
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21) In McAfee's SLATES Enterprise 2.0 model, "L" stands for ________. A) LAN B) links C) language D) leader 22) In McAfee's SLATES Enterprise 2.0 model, "A" stands for ________. A) auditing B) alerts C) authoring D) announcements 23) A ________ is content structure that has emerged from the processing of many user tags in social media. A) mashup B) taxonomy C) folksonomy D).
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