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50) Which of the following is a main activity of the sales process? A) procurement B) payment C) storage D) manufacturing 51) Which of the following is a sales activity that is typically performed by a warehouse manager? A) shipment B) payment C) marketing D) manufacturing 52) Which of the following statements is true of the sales process in.
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53) Which of the following IS components is emphasized for its ability to give and receive critical feedback? A) hardware B) procedures C) people D) data 54) Synchronous communication occurs when all team members ________. A) work from different locations B) speak the same language C) meet at the same time D) work in different shifts 55) ________ meetings.
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73) The ________ process is a sequence of activities by which original content is created and subsequently acted upon by others within the organization. A) iteration B) compiling C) version tracking D) workflow 74) Which of the following is a collaboration IS that provides iteration control to workflows? A) SQL B) email C) Google Drive D) SharePoint 75).
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31) Demand management is a CRM process. 32) Sales and promotion are SCM processes. 33) Customer-facing processes improve when processes share data. 34) Process synergy occurs when processes are mutually supportive–when one process is done well, then the objectives of another process are supported. 35) SAP achieves process synergy by designing processes to.
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106) What are the benefits of using an enterprise resource planning (ERP) system? 107) Explain the kinds of configuration decisions that enterprise resource planning (ERP) implementation teams must make. 108) What are the people-related issues faced by enterprise resource planning (ERP) implementation teams? 109) What enterprise resource planning (ERP) needs are unique to.
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102) Explain configuration in enterprise resource planning (ERP) systems. What are its limitations? 103) What are the different types of data in an enterprise resource planning (ERP) database? 104) Explain the different categories of people involved with enterprise resource planning (ERP) systems. 105) Explain the steps to create a functioning enterprise resource planning.
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71) A company creates a Facebook page to improve its public image and connect with its customers. By doing this, the company is attempting to build ________. A) employee capital B) human capital C) social capital D) traditional capital 72) Which of the following is a major objective of building social capital? A) ensuring timely delivery.
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110) Explain the benefits of an enterprise resource planning (ERP) application to multinational organizations. 111) Name two vendors of enterprise resource planning (ERP) solutions and explain how they are unique. 112) How does SAP speed up the configuration process? What is a module? 113) Explain the important characteristics of SAP's enterprise resource planning.
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11) An organization that follows a common sales process packs its products for delivery only after the invoice has been sent to the customer. 12) In an organization that does not implement SAP, the warehouse manager can communicate real-time updates on inventory levels to salespeople efficiently. 13) Prior to the implementation of.
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41) Clearinghouses match buyers and sellers by using an IS version of a standard auction. 42) Auctions provide goods and services at a stated price and arrange for the delivery of the goods. 43) An electronic exchange is a type of clearinghouse that matches buyers and sellers. 44) Disintermediation is the elimination of.
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61) Profiting by promoting social issues through social media is referred to as ________. A) ambush marketing B) network effect C) cause marketing D) crowdsourcing 62) ________ is the outsourcing of a task to a large number of users. A) Brainstorming B) Crowdsourcing C) Keylogging D) Hashtagging 63) Which of the following social media processes supports new process creation? A) crowdsourcing B).
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11) Businesses, app providers, and users share the social media process, and each have their own objectives. 12) The three objectives of the social media process are always mutually exclusive. 13) Belonging to a community fosters a positive self-esteem to social media users. 14) Seeking to increase the market share of an application.
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44) ________ is the process of obtaining the goods and services needed by an organization. A) Production B) Procurement C) Lead generation D) Outbound logistics 45) A car manufacturer purchases components such as seat belts, fenders, window seals, and panels from outside sources. This process of obtaining goods is called ________. A) procurement B) production C) lead generation D).
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63) Which of the following is a major disadvantage of sharing documents on a server using FTP? A) It creates incompatible versions of documents. B) It does not provide teams with a single storage location. C) It restricts team members from editing the documents. D) It allows team members to interfere with one another's.
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81) Describe procurement in an organization. 82) What are the main procurement activities? 83) Describe the importance of procurement as an organizational process. 84) What are the typical procurement objectives of an organization? 85) Describe raw materials inventory and finished goods inventory. 86) Define the term lead time. 87) Explain the accounting problems faced by organizations.
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21) Businesses need to understand reward system opportunities if they want to encourage users to create and disseminate content about the business. 22) Mashups are applications that provide standardized interfaces to users. 23) The impact of a viral event on a business can be easily predicted. 24) Learning the search patterns of consumers.
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41) ________ are Web apps that support the creation and sharing of user-generated content. A) Intranets B) Social media C) Workflows D) Cloud servers 42) Which of the following activities does a social media information system support in the social media process? A) sharing user-generated content B) privatizing available data C) decentralizing data storage D) monitoring legacy processes 43) Which.
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31) Organizations typically implement SAP systems for just one process. 32) Supply chain processes are improved when processes share data. 33) SAP enables organizations to share real-time data with suppliers, but it slows down the procurement process. 34) Sharing data leads to an increase in the bullwhip effect in the supply chain. 35) The.
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1) Social media is any Web application that depends on user-generated content. 2) A social media information system only supports the creation of user-generated content. 3) User-generated content is a publicly available content created by the social media providers. 4) Social media is changing the way people communicate. 5) Publicly available content created by.
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64) The systems manager of an organization issues a request to the purchasing manager for the purchase of 15 new desktop computers. This document is an example of a(n) ________. A) request tracker B) purchase requisition C) term sheet D) itemized bill 65) An organization shares ________ with its suppliers using SAP. A) sales revenue information B).
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21) Human actors initiate the purchasing request in an SAP system. 22) A purchasing manager is responsible for the approval of a purchase request to be converted into a purchase order. 23) During the procurement process, the purchase requests that are generated using SAP are shared directly with suppliers. 24) Every SAP screen.
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92) Describe the problems associated with sharing content using emails and shared servers. 93) What is iteration management? Name two applications that provide iteration management. 94) What are Office Web Apps? 95) Compare iteration management systems with iteration-control systems. 96) What is workflow process? Describe how it is performed in SharePoint. .
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70) Which of the following is a CRM process? A) demand management B) service C) procurement D) returns management 71) Which of the following facilitates process integration? A) maintaining independent databases for each process B) developing mutually supportive processes C) restricting access to sensitive data D) decentralizing process activities 72) ________ is a multi-firm process of buying and selling goods.
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54) Which of the following documents is received by a firm from its suppliers and contains details such as the amount due to the supplier and the purchase order number? A) memorandum of association B) term sheet C) itemized bill D) purchase requisition 55) Which of the following is a major concern for organizations having.
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86) During collaboration, what makes a work meaningful? 87) What is a collaboration information system? 88) Describe the data component of a collaboration information system. 89) Describe procedures with an example. 90) What is the difference between synchronous communication and asynchronous communication? 91) What are some of the tools that facilitate synchronous communication? .
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43) Which of the following is a key difference between collaborative teams and cooperative teams? A) Cooperative teams work to accomplish a specific task, whereas collaborative teams need not have a collective purpose. B) People work together in collaborative teams, whereas each member works independently in cooperative teams. C) Collaborative teams reduce the.
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74) A ________ occurs when a limited resource greatly reduces the output of an integrated series of activities or processes. A) bottleneck B) buy-in C) three-way match D) bullwhip 75) Which of the following statements is true about the impact of SAP on organizations? A) Organizations become less process-focused after implementing SAP. B) Organizations tend to.
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80) E-commerce leads to ________, which is the elimination of middle layers of distributors and suppliers. A) forward integration B) decentralization C) backward integration D) disintermediation 81) Which of the following statements is true about e-commerce? A) It results in an increase in inventory-carrying costs. B) It improves the flow of price data. C) It decreases market.
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1) Procurement is an operational process executed hundreds or thousands of times a day in a large organization. 2) Buying raw materials from an external vendor is an example of procurement. 3) Finding reliable suppliers is a procurement objective among organizations. 4) Outbound logistics is the primary activity in the.
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31) Microsoft SharePoint is an iteration-control application. 32) Project team members typically use both synchronous and asynchronous communication. 33) Business analysts can only use the predefined workflows shipped with SharePoint. 34) SharePoint helps coordinate asynchronous communication by automating several activities within a workflow. 35) SharePoint document libraries serve as a repository for team documents. 36).
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11) While reviewing documents, procedures can reduce confusion and increase control. 12) Rules about who can do what to which data are codified in procedures. 13) Collaboration IS differs from information systems in the fact that there are very few software options to select from for collaboration IS. 14) The success of.
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31) Conducting training programs for employees is an example of building social capital. 32) Social media increases the number of relationships in a network through word of mouth. 33) Frequent interactions with people increases social capital. 34) The number of relationships and relationship strength are factors that contribute to social capital. 35) The labor.
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