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11) Few operational decisions require collaboration. 12) Collaborative decision making occurs when the final decision is made without iterations. 13) A problem is a perceived difference between what is and what ought to be. 14) The fundamental purpose of the starting activity in project management is to undertake project documentation. 15) Equipment, personnel, and.
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31) SAP helped CBI's procurement process become more responsive to customer demands. 32) In the supply chain, the returns management process is used to manage the financial returns of a company. 33) In the supply chain, the supplier evaluation process is used to determine the criteria for supplier selection. 34) CBI.
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91) All SAP implementations start with an SAP ________. A) utility-based platform B) industry-specific platform C) cost-specific platform D) task-specific platform 92) A module is a(n) ________. A) distinct and logical grouping of processes B) preconfiguration platform devised for a particular industry C) collection of interconnected and interdependent programs D) inherent process in an ERP system 93) Which of the.
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61) Which of the following statements is true about the relationship between the level of decision making and the need for collaboration? A) Broad-scope organizational issues do not require collaboration whereas day-to-day activities do. B) Operational decisions need to be more collaborative than strategic and managerial decisions. C) Unlike operational decisions, most.
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71) Which of the following is a tool used for synchronous communication? A) discussion forums B) webinars C) e-mail D) team surveys 72) Which of the following is a tool used for asynchronous communication? A) discussion forums B) webinars C) conference calls D) multiparty text chat 73) Altruon Inc., a manufacturing company, has production facilities in three different geographical locations..
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21) Virtual meetings are meetings in which participants do not meet in the same place. 22) Communicating through a conference call is an example of asynchronous communication. 23) Multiparty text chat is a tool used for synchronous communication. 24) E-mail facilitates synchronous communication in workplaces. 25) Team members will be obligated to participate if.
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99) What were the effectiveness objectives that the warehouse team decided on for the procurement process? 100) Describe the purchase requisition activity at CBI after the implementation of SAP. 101) Describe the following: (1) Supplier relationship management (2) Returns management (3) Supplier evaluation 102) What is the bullwhip effect? .
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99) Explain the importance of critical feedback in collaboration. 100) List the three primary purposes for which businesses use collaborative teams. 101) What are operational decisions? Provide an example. 102) Compare and contrast managerial decisions with strategic decisions. 103) How does the need for collaboration vary with the types of decisions? 104) What is.
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51) Which of the following is a sales activity that is typically performed by a warehouse manager? A) shipment B) payment C) procurement D) manufacturing 52) Which of the following statements is true of the sales process in an organization? A) It is a part of the outbound logistics activity of the value chain. B) It.
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81) A ________ occurs when a limited resource greatly reduces the output of an integrated series of activities or processes. A) bottleneck B) buy-in C) three-way match D) bullwhip 82) With ________, computer data or graphics are overlaid onto the physical environment. A) radio-frequency identification B) augmented reality C) 3D printing D) digital fabrication 83) Movies use animated.
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91) Which of the following SharePoint features is used to publish opinions and obtain feedback on them? A) document libraries B) lists C) blogs D) surveys 92) ________ is the process of ensuring that business processes are properly executed. A) Transactional processing B) Work cooperation C) Analytical processing D) Workflow control 93) A(n) ________ is a sequence of activities that.
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51) Which of the following is a key difference between collaborative teams and cooperative teams? A) Cooperative teams work to accomplish a specific task whereas collaborative teams need not have a collective purpose. B) People work together in collaborative teams whereas each member works independently in cooperative teams. C) Collaborative teams reduce the.
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71) Which of the following is a customer-facing process at CBI? A) promotion B) demand management C) procurement D) returns management 72) A CRM system is used to integrate processes such as ________. A) inbound and outbound logistics B) sales and services C) procurement and sales D) manufacturing and logistics 73) Which of the following is a supply chain process? A).
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81) Which of the following is true about Microsoft SkyDrive? A) It provides the ability to store and share MS Office documents. B) It provides users with explicit control over checking documents. C) It provides version control. D) It provides the ability to limit the actions of particular users. 82) With version control, shared documents.
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11) CBI had no purchasing department before the implementation of SAP. 12) A major disadvantage of an ERP system is that it weakens the internal controls that exist within an organization. 13) Internal controls systematically limit the actions and behaviors of employees, processes, and systems within the organization to safeguard assets and.
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41) Additive manufacturing refers to manufacturing objects through the deposition of successive layers of material. 42) Additive manufacturing is also known as two-dimensional printing. 43) The implementation of SAP does not require employees to change or upgrade their skills. 44) CBI reduces costs by shifting production to suppliers who can do the work.
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61) Identify the efficiency objective that sales managers at CBI had set for the implementation of SAP. A) reducing the number of cancelled orders B) greater responsiveness to customers C) greater responsiveness to retailers D) increasing the sale of first-year products 62) Identify the effectiveness objective that sales managers at CBI had set for the.
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110) What are Office Web Apps? 111) Compare version-management systems with version-control systems. 112) What is Microsoft SharePoint? 113) What is a SharePoint site? 114) Explain how document libraries are used in SharePoint. 115) What is workflow control? Explain how it is performed in SharePoint. 116) What is difference between a sequential workflow and.
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81) According to the U.S. Census bureau, merchant companies are companies that ________. A) arrange for the sale of goods without owning them B) outsource their sales process C) own the goods they sell D) outsource a majority of their business processes 82) According to the U.S. Census bureau, nonmerchant companies are companies that ________. A).
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31) Microsoft SkyDrive is an application that provides version control. 32) Version-management systems limit the actions that can be taken by any particular user. 33) With version-control systems, each team member is given an account with a set of permissions. 34) Users have explicit control over checking documents in version-management systems such as.
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95) Explain the problems that CBI's purchasing department faced before the implementation of SAP. 96) What are internal controls? 97) Explain the strategy examination process that took place at CBI before the implementation of SAP. 98) What were the two efficiency objectives that the warehouse team decided on for the procurement process? .
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61) Which of the following is a valid observation of the purchase process that existed in CBI before the implementation of SAP? A) The company's purchasing department functioned effectively, but not efficiently. B) The company operated without a purchasing department. C) The company's purchasing agents were meticulous record keepers. D) The company's purchasing agents.
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31) Demand management is a CRM process. 32) Sales promotion is an SCM process. 33) Process integration is improved in organizations when processes share data. 34) Increasing process synergy improves process integration. 35) SAP achieves process synergy by designing processes to work together. 36) Social CRM is an information system that social networks use to.
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105) Briefly describe the four basic activities of a project's lifetime. 106) What is the difference between synchronous communication and asynchronous communication? 107) What are some of the tools that facilitate synchronous communication? 108) Describe the problems associated with sharing content using e-mails and shared servers. 109) What is version management? Name.
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51) ________ occur(s) when data are isolated and replicated in separated information systems. A) Information silos B) Automation C) Encapsulation D) Metadata publishing 52) An enterprise application integration product is ________. A) a suite of software applications that tackles the information silo problem by providing layers of software that connect information systems together B) a suite of.
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61) Which of the following activities is included in customer relationship management? A) procurement B) marketing C) bill of materials D) payroll 62) Which of the following activities is included in human resources? A) capacity planning B) call center support C) benefits administration D) cash management 63) The customization of ERP software to meet different customer requirements without changing the.
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81) ________ is known primarily for its retail-oriented ERP software. A) Oracle B) Infor C) Microsoft Dynamics D) Epicor 82) ________ is an ERP software owned by Infor. A) Baan B) Epicor C) AX D) Nav 83) ________ enables cost-effective application flexibility and allows organizations to connect their application programs with the Epicor 9 in highly customizable ways. A) AOP B) OOP C).
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51) A purchase order requests an action from a(n) ________. A) customer B) retailer C) internal consultant D) supplier 52) Raw materials inventory stores product components and other goods that are ________. A) manufactured within an organization B) used in external firms' production processes C) returned by customers D) procured from suppliers 53) Finished goods inventory contains items that are.
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96) Briefly describe the problems that the accountants at CBI were facing before the implementation of SAP. 97) What changes did CBI make to its strategy to implement the new SAP system? 98) What objectives did CBI's sales managers choose for the successful implementation of SAP? 99) Explain the changes made to the.
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1) Procurement is the process of collecting, storing, and physically distributing products to buyers. 2) Buying raw materials from an external vendor is an example of procurement. 3) A purchase order is a document issued by suppliers to confirm an order placed by a company. 4) A purchase order specifies the.
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71) CBI shares ________ with its suppliers using SAP. A) sales revenue information B) purchase orders C) purchase requests D) warehouse statistics 72) Which of the following actions is performed manually in the SAP system installed at CBI? A) notifying the supplier B) generating a purchase request C) approving a purchase requisition D) creating a unique PO number 73).
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71) A(n) ________ writes additional code where necessary for implementing ERP systems. A) developer B) project manager C) architect D) user 72) A(n) ________ is a high-level planner of IS who ensures compatibility of technology and directs technology toward strategic goals. A) developer B) business analyst C) architect D) trainer 73) Which of the following is an organizational benefit of.
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41) SharePoint does not have an option for sending e-mail alerts when changes are made to documents. 42) Users can create wiki libraries using SharePoint. 43) Document libraries serve as a repository for team documents. 44) Managers use the survey feature in SharePoint to verify workers' understanding of project goals and other topics. 45).
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