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True-False Questions 1.The first OA applications were intended to support secretarial and clerical personnel. 2.Telecommuters feel more job security than do their office worker counterparts. 3.Information systems are developed and used in academics. 4.Leadership is the ability to direct others to perform tasks. 5.Hoteling is the idea that the firm provides a central facility to.
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41.When operations throughout the firm are designed so that they are not tied to physical locations it is a:                             virtual office.                            virtual organization.                             hotel.                            virtual facility. 42.Which of the following is not part of the Three I Economy?                             information                            ideas                             industries                            intelligence 43.Which of the following industries is not given as an.
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Fill in the Blanks 61.________________________ are organizations and individuals that exist outside the firm and that have a direct or indirect influence on it. 62.____________ supply the materials, machines, services, people, and information that the firm uses to produce its products or services. 63.These products and services are marketed to the firm’s ____________. 64.The.
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11.Databases store data in single tables to reduce data redundancy. 12.Two primary goals of the database concept are to minimize data redundancy and achieve data dependence. 13.Data dictionary is the term that refers to the definition of data stored within the database and controlled by the database management system. 14.Another name for the.
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Fill in the Blanks 61.A business transaction that uses network access, computer-based systems, and a Web browser interface qualifies as ____________. 62.____________  ____________  e-commerce refers to transactions between a business and the final consumer of the product. 63.____________ e-commerce refers to transactions between businesses in which neither one is the final consumer. 64.____________ are.
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71.Explain the differences between mainframe computers, mini-computers, and microcomputers. 72.Explain why there must be two modems when computers communicate over a telephone line. 73.How can the home user of wireless communications handle the cloud of security? 74.Explain the components in the physical system of the firm. .
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31.Which of the following describes a decision support system (DSS) application?    Helping a sales manager determine the best commission rate for the sales force.    Scheduling a meeting of five people in the department.    Preparing periodic reports according to a schedule.    Preparing special reports in response to unanticipated information needs. 32.Which of.
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                            51.When all participants realize they are working toward the same ends and gain mutual advantage, what is the indirect benefit of adopting an interorganizational system?                             increased operational efficiency                            increased ability to compete                             improved relationships with trading partners                            improved customer service 52.The following are search engines except for:                 Yahoo!                DHTML                 Google               .
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Fill in the Blanks 61.____________ support hundreds or thousands of simultaneous users and operations. 62.____________ began as computers used by one person. 63.____________ refers to input captured by a person typing on a keyboard, clicking a mouse, touching a monitor, speaking into a microphone, or a similar interaction. 64.____________ is data captured by an.
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Multiple Choice Questions 31.Which of the following is not a physical resource of the firm?                             data                            personnel                             material                            money 32.Which of the following is a virtual resource of the firm?                             personnel                            material                             information                            money 33.The following are environmental elements except:                             suppliers.                            competitors.                             government.                            employees. 34.Which of the following are not environmental elements of all.
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51.Which model shows that two sourcing networks are utilized to interface with vendors when engaging in infrastructure management and solutions delivery?                             innovation model                            partner model                             platform model                            scalable model 52.Which of the following is not an influence of end-user computing?                             the impact of computer education                            the information services backlog                             unavailable software                           .
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21.A protocol is a language for object oriented programming and databases. 22.Intranets are important because they allow trusted users beyond the organization’s boundaries to access programs and data on the organization’s network. 23.The origin of the Internet can be traced back to 1969 when the U.S. government established ARPANET. 24.World Wide Web is.
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Essay Questions 76.What are the three definitions of a database? 77.Briefly explain the three database structures discussed in this chapter. 78.List the steps that occur for a process-oriented approach to creating a database. 79.Name the key personnel involved with databases and briefly describe their r .
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Essay Questions 76.Explain Porter’s strategy for firms attempting to gain a competitive advantage. 77.What are the advantages that accrue to the MNC because of good information processing capabilities and the ability to coordinate? 78.Explain the four basic dimensions of information. 79.What advice should a CIO take so he/she can position information services as a.
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11.A cell phone is considered to be a smart phone when it performs tasks typically associated with microcomputers. 12.The operating system manages the computer’s processes, functioning as an interface connecting the user, the application software, and the hardware. 13.When the first computers were developed, there were no programming languages. 14.When a business has.
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Fill in the Blanks 41.The term                 refers to the fact that more than one user appears to be working on the computer at the same time. 42.The computer’s hardware is controlled by the                 . 43.The                 manages the  input and output devices, data storage.
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Multiple Choice Questions 21.Which company introduced its microcomputer, called the personal computer, or PC, in 1982?    Apple    IBM    Tandy Corporation    Lenovo    UNIVAC 22.Moore’s Law refers to the increase in:    storage capacity of hard disk drives.    speed of the \Internet.    speed of a modem.    storage density of integrated circuits on a silicon chip.   .
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Multiple Choice Questions 31.End-user computing is the development of all or parts of an information systems by:                             computer programmers.                            end-users.                             web developers.                            system managers. 32.Many business areas appoint one of the following to manage the information resources in their areas:                             chief information officer.                            chief technology officer.                             database administrator.                            divisional information officer. 33.What workers.
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Fill In the Blanks 61.____________ is the ability to use computer resources to accomplish necessary processing. 62.____________ consists of understanding how to use information at each step of the problem-solving process–where that information can be obtained and how to share information with others. 63.The ____________ consists of the steps that are taken to.
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11.EDGAR is the Electronic Data Gathering, Analysis, and Retrieval system. 12.Business intelligence is the activity of gathering information about the elements in the environment that interact with the firm. 13.Electronic data interchange is another term used for electronic commerce. 14.The ability of a firm to resolve disagreements with its suppliers and customers to.
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Multiple Choice Questions 31.Which of the following is not one of the judgments John Dewey used in adequately resolving a controversy?                             Recognize the controversy.                            Analyze the controversy.                             Weigh alternative claims.                            Form a judgment. 32.Which phase of the systems approach prepares the problem solver by providing a systems orientation?                             preparation effort                            problem effort                            .
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21.Reverse engineering does not change the functionality of a system. 22.Technical quality is a measure of what a system does, while functional quality is a measure of how it does it. 23.A data flow diagram is a graphic representation of a system that uses four symbol shapes to illustrate how data flows.
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51.Which of the following statements is false regarding user-friendly software?                             The software is simple and intuitive to use.                            The software has been carefully engineered to accommodate a wide range of users.                             User-friendly programs are easy to write.                            The software has gained widespread use. 52.The type of modem that connects most home.
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41.The term that refers to the definition of data stored within the database and controlled by the database management system is referred to as the:                             database concept.                            database repository.                             database dictionary.                            data dictionary. 42.Which of the following is not a step in the problem-oriented approach to creating a database?                             Define the.
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21.Information literacy is a systems development skill. 22.Business fundamentals are those topics that are usually included in the undergraduate and graduate business core courses. 23.Creativity is a major skill requirement for information specialists. 24.Communications skills involve the ability to transmit information to one or more other persons using verbal, written, or graphical images. 25.Analytical.
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41.Which storage type holds the most data?                             3½ inch floppy                            Zip disk                             CD                            DVD 42.Which is not considered a human-captured data device?                             bar code                            clicking a mouse                             touching a monitor                            speaking into a microphone 43.The type of printer that sprays ink onto the surface of the paper is a(n):                             laser printer.                            ink-jet.
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Multiple Choice Questions 31.In the data hierarchy, which of the following represents the smallest unit of data?                             record                            file                             data field                            database 32.In the data hierarchy, what is a collection of files?                             data field                            data                             database                            record 33.Which database definition is the collection of data under the control of database management system software?                            .
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Essay Questions 76.Explain the advantages and disadvantages of telecommuting. 77.List the guiding principles for achieving hoteling. 78.Briefly explain the underlying assumptions for the three models of innovative organizational structures. 79.What are the four influences that caus .
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21.T-3 lines are generally available for home use. 22.The ISO consists of a seven-layer model for network connections. 23.An open protocol is open to the public and allowed to be used without cost. 24.A peer-to-peer protocol allows each computer to act as its own controller. 25.Ethernet is a proprietary network for peer-to-peer communications. 26.If two.
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True-False Questions 1.The physical resources of the firm include personnel, material, machines, and money. 2.The physical resources of the firm are used to produce the products and services the firm provides to its customers. 3.Management is guided in its decision making by the firm’s physical resource flow. 4.The feedback loop is composed of the.
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Chapter 6 Database Management Systems True-False Questions 1.A record is a collection of data files. 2.A restrictive definition of a database is the collection of data under the control of database management system software. 3.A flat file is a table that does not have repeating columns. 4.A candidate key is a field that does not uniquely.
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66.What are the sources of information used by a decision support system? 67.Explain the factors that lead to the growth of enterprise resource planning (ERP) systems. 68.Explain Anthony’s three primary management levels. 69.What are the five major management functions as defined by Henri Fayol? 70.What are the phases and the activities performed in each.
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11.The firm’s business partners work together to create synergy. 12.A strategic advantage is one that has a fundamental effect in shaping the firm’s products. 13.A tactical advantage is one that has a fundamental effect in shaping the firm’s operations. 14.Tactical advantage is achieved when a firm implements a strategy in a better way.
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11.The platform model assumes that IT will actively initiate business innovations and will provide the networks so that innovation can be accomplished by the business areas. 12.The innovation model is the idea that information services work with business areas in using information technology to achieve business innovation. 13.The IT function is not.
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21.Subforms help to enforce the accuracy and consistency that databases require. 22.Structured query language is presented as a standardized form that the user completes to generate a query. 23.Structured query language is the method of choice for interacting with Web-based databases. 24.Data mining, data marts, and data warehousing refer to the family of.
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11.A requirements prototype is developed as a way to define the functional requirements of the new system when the users are unable to articulate exactly what they want. 12.A prototyping toolkit includes separate software systems, such as electronic spreadsheets or database management systems, each capable of producing a portion of the.
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Multiple Choice Questions 31.Electronic commerce that refers to transactions between businesses where neither is the final consumer is referred to as:                             business-to-consumer.                            business-to-business.                             consumer-to-consumer.                            consumer-to-business. 32.Which of the following is not a requirement for B2C sites?                             separate payment systems                            quick download times                             shopping cart styles                            records of user profiles 33.Firms use the Internet.
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21.The most publicized data communications restriction is that put on transborder data flows. 22.Communication overload suggests that harm can come from too much information. 23.Legacy systems are incompatible or only partially compatible with current information technology. 24.Knowledge management is the process of organizing a firm’s information so that it can easily be captured,.
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Essay Questions 76.Name the major computer components and provide a brief description of each. 77.Define multimedia and explain how it has provided access to a group of users that may never have had computer access before. 78.What are the benefits of having prewritten software? 79.List the characteristics of software that is s .
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51.When the firm interacts with other organizations from their environment, such as suppliers, these interactions are said to form a(n)                 system. 52.A                 system is a system that assists a single manager or a small group of managers in solving a single problem. 53.                is the science of.
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51.The database feature that allows data analysis similar to statistical cross-tabulation is:                             query.                            OLAP.                             filtering.                            data mining. 52.The duties of the DBA fall into all of the following major areas except for:                             database planning.                            performance statistics processor.                             database implementation.                            database security. 53.The advantages of DBMSs include all of the following except for:                            .
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True-False Questions 1.Broadly speaking, a business transaction that uses network access, computer-based systems, and a Web browser interface qualifies as electronic commerce. 2.Consumer-to-consumer electronic commerce refers to transactions between a business and the final consumer of the product. 3.Business-to-business electronic commerce refers to transactions between businesses where neither is the final consumer. 4.B2C sites.
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Essay Questions 76.What are three constraints for firms moving into electronic commerce, and how are those constraints beginning to disappear? 77.Define bargaining power and list the three areas from which it is derived. 78.What are the four factors that determine whether the firm will be proactive or reactive in adopting an interorganizational system? 79.Explain.
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Fill in the Blanks 61.A ____________ is a collection of files. 62.____________  A ____________ is a table that does not have repeating columns. 63.____________ is a formal process for eliminating redundant data fields while preserving the ability of the database to add, modify, and delete records without causing errors. 64.A ____________ is a collection.
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True-False Questions 1.John Dewey is credited for originating a systematic problem-solving process. 2.The systems approach involves a series of steps broken into four phases. 3.The definition effort phase involves identifying alternative solutions, evaluating them, and selecting the one that appears best. 4.The definition effort phase is usually stimulated by a problem trigger. 5.A problem is.
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                            41.Which government database offers a wide range of topics for researchers in many fields?                             Thomas Register Online                            Library of Congress                             Census Bureau                            EDGAR 42.What technology is beginning to take the place of EDI in some organizations?                             intranets                            extranets                             EFT                            interorganizational systems 43.When trading partners can produce their goods and services with.
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Multiple Choice Questions 31.Which of the following is not a major computer component?                             CPU                            bus                             memory                            storage 32.Which computer component is a device that captures data by a manual or electronic method and transmits the data to storage or memory?                             CPU                            RAM                             input device                            output device 33.Which computer device is not an input/output.
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True-False Questions 1.Mainframe computers support hundreds or thousands of simultaneous users and operations. 2.Processor speeds were originally expressed in gigahertz. 3.Word size determines how many characters can be moved in a single cycle of the processor. 4.The hard drive is fixed storage because it is permanently installed in the computer. 5.Digital video disks hold from.
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