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41) UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy. 42) Government and private-sector standards are examples of complementary social assets required to optimize returns from IT.
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76) The average number of tickets sold daily online is an example of A) input. B) raw data. C) meaningful information. D) feedback. 77) Output A) is feedback that has been processed to create meaningful information. B) is information that is returned to appropriate members of the organization to help them evaluate the input stage. C) transfers data.
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190) In 2005, journalist Thomas Friedman wrote an influential book declaring the world was now "flat". What does this mean and what impact does it have for managers in regards to information technology? 191) You work at the central office of a nationwide pizza chain. You have been assigned the task.
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31) Standard operating procedures are precise rules, procedures, and practices that have been developed to cope with virtually all expected situations. 32) People in organizations occupy different positions with similar specialties, concerns, and perspectives. 33) Political resistance is one of the great difficulties of bringing about organizational change. 34) All organizations are.
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168) Investments in organization and management, such as investments in new business models and training, are also known as ________. 169) The ________ approach does not ignore technology. 170) The study of ________ arose in the 1970s to focus on the use of computer-based information systems in business firms and government.
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148) ________, in contrast, focuses primarily on knowledge of information technology. 149) The key elements of an ________ are its people, structure, business processes, politics, and culture. 150) ________ carries out the programs and plans of senior management. 151) ________ job is to make sense out of the many situations faced by.
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11) Less powerful data analytics and interactive dashboards provide real-time performance information to managers to enhance management control and decision making. 12) Managers adopt millions of mobile tools such as smartphones and mobile Internet devices to accelerate decision making and improve performance. 13) Web 2.0 applications are not widely adopted by firms. 14).
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106) Which of the following would NOT be used as an input for an information system? A) digital dashboard B) handheld computer C) bar-code scanner D) cell phone 107) Which field of study focuses on both a behavioural and technical understanding of information systems? A) sociology B) operations research C) economics D) management information systems 108) The three principle levels.
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1) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information. 2) Deciding whether to introduce a new product line is the responsibility of an operational manager. 3) Business processes refer to the manner in which work is organized, coordinated, and focused to produce a.
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96) Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making? A) TPS B) Extranets C) KMS D) CRM 97) An information system for ________ would NOT be categorized as a KMS. A) distributing documents B) documenting the expertise of company specialists C).
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178) The ________ has been called the "Swiss Army knife of the digital age." 179) The Apple ________ is also emerging as a business tool for Web-based note-taking, file sharing, word processing, and number-crunching. 180) ________ systems contain information about significant people, places, and things within the organization or in the environment.
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1) An adhocracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals. 2) Information systems and organizations influence one another. 3) From the point of view of economics, information systems technology can be viewed as a factor of production that can be substituted for traditional.
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86) Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's A) data management environment. B) networked environment. C) IT infrastructure. D) information system. 87) An example of a business using information systems to create new products and services is A) Walmart's.
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181) Identify and discuss the major types of information systems that serve the main management groups within a business. What are the relationships among these systems? 182) You have been hired to work with 10 salespeople from different branches of a national business in creating an online training site for new.
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56) The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and improved ________. A) flexibility B) decision making C) business practices D) efficiency 57) ________ refer to the set of logically related tasks and behaviours that organizations develop over time.
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149) This ________ of data in hundreds of separate systems ("silos of information") degrades organizational efficiency and business performance. 150) ________ systems integrate the key business processes of an entire firm into a single software system that enables information to flow seamlessly throughout the organization. 151) ________ systems help businesses.
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31) Enrolling employees in benefits plans is a business process handled by the finance and accounting function. 32) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favour of cross-functional systems. 33) Managers need TPSs to monitor the status of internal.
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187) How can a good CRM system increase profits for a company? 188) What is the connection between organizations, information systems, and business processes? 189) What are cross-functional business processes? Give an example. 190) The retail home improvement chain you work for, DIY Discount, has noticed that one of its brands of faucets.
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129) A(n) ________ is a set of logically related activities for accomplishing a specific business result. 130) A Web interface used to present integrated personalized business content to users is called a(n) ________. 131) ________ applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance.
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11) In an efficient customer response system, digital answering systems are used to monitor and respond to customer inquiries. 12) Mass customization is a form of mass production. 13) Strong linkages to customers and suppliers decrease switching costs. 14) Chapters.Indigo.ca keeps track of user preferences for book and CD purchases and can recommend.
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116) Fulfilling a customer order involves a complex set of steps that requires the close coordination of the ________ functions. A) sales, accounting, and manufacturing B) production, accounting, and manufacturing C) sales, production, and manufacturing D) sales, accounting, and production 117) A ________ captures purchase and payment data at a physical location where goods or.
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1) Internet advertising is growing at a rate of more than 25 percent a year. 2) The cloud computing platform is a flexible collection of computers on the Internet designed to perform tasks traditionally performed on corporate computers. 3) Digital firms sense and respond to their environments far more rapidly than traditional.
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184) Describe the role of IT governance within the firm. 185) Apex Vacuum, a family-owned manufacturer of budget vacuums, has grown exponentially over the last few years. However, the company is having difficulty preparing for future growth. The only information system used at Apex is an antiquated accounting system. The company.
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158) Important ________ investments, such as the Internet and the supporting Internet culture, educational systems, network and computing standards, regulations and laws, and the presence of technology and service firms, are important. 159) The disciplines that contribute to the ________ approach are computer science, management science, and operations research. 160) ________ research.
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21) Knowledge management systems (KMS) also link the firm to external sources of knowledge. 22) KMS support processes for acquiring, storing, distributing, and applying knowledge, as well as processes for creating new knowledge and integrating it into the organization. 23) DSS applications create deep-seated changes in the way the firm conducts.
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56) Identifying customers is a responsibility of the ________ function. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing 57) Producing bills of materials is a business process within the ________ function. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing 58) Which of the following is an.
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76)  ________ are computer-based simulated environment intended for its users to inhabit and interact via graphical representations called avatars. A) Wikis B) Virtual worlds C) Social networking D) E-mail 77)  ________ are online communities for expanding users' business or social contacts by making connections through their mutual business or personal connections. A) Wikis B) Virtual worlds C) Social.
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96) An example of an organizational complementary asset is A) using the appropriate business model. B) a collaborative work environment. C) laws and regulations. D) all of the above. 97) An example of a social complementary asset is A) technology and service firms in adjacent markets. B) training programmes. C) distributed decision-making rights. D) all of the above. 98) Disciplines.
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128) ________ is data that has been shaped into a form that is meaningful to human beings. 129) A ________ is one in which nearly all of the organization's significant business relationships with customers, suppliers, and employees are digitally enabled and mediated. 130) A ________ describes how a company produces, delivers, and.
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31) Information systems literacy describes the behavioural approach to information systems, whereas computer literacy describes the technical approach. 32) The dimensions of information systems are management, organizations, and information technology. 33) Knowledge workers assist with paperwork at all levels of the firm. 34) In order to understand how a specific business firm uses.
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159) Companies can connect their intranets to internal company ________ systems, enabling employees to take actions central to a company's operations 160) ________ expedite the flow of information between the firm and its suppliers and customers. 161) Teams of employees who work together from many different locations around the world need tools.
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116) ________ is the physical equipment used for input, processing, and output activities in an information system. A) Computer hardware B) Computer software C) Data management technology D) A network 117) ________ assets are those assets required to derive value from a primary investment. A) Complementary B) Liquid C) Current D) Primary 118) Investments in organization.
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21) Recent research on business information technology investment indicates that firms that support their technology investments with investments in complementary assets receive superior returns. 22) The value of investments in information technology depends to a large extent on complementary investments in management and organization. 23) The study of information systems is a.
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11) Transaction processing systems are often so central to a business that TPS failure for a few hours can lead to a firm's demise and perhaps that of other firms linked to it. 12) Middle management needs systems to help with monitoring, controlling, decision making, and administrative activities. 13) Sometimes you will.
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138) A growing percentage of the economy of North America and other advanced industrial countries in Europe and Asia depends on ________ and ________. 139) Canada lost many ________ jobs to offshore, low-wage producers. 140) Firms producing goods and services on a global scale achieve extraordinary ________ by finding low-cost suppliers.
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187) Define operational excellence. How can information systems help achieve it? 188) You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy? 189) Studies of returns from information technology investments show that there is considerable variation in the returns firms receive. How does.
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41) Enterprise systems often include transactions with customers and vendors. 42) Supply chain management systems are more externally oriented than enterprise systems. 43) Maintaining online directories of employees with special areas of expertise is one application of knowledge management systems. 44) CN reduced costs and improved customer service significantly because it had learned.
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21) The law of diminishing returns always applies to digital, as well as traditional companies. 22) In network economics, the more people that use Microsoft Office software and related products, the greater its value. 23) The term "business ecosystem" describes the interplay between the various organizational forces within a firm. 24) The use.
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169) Very large firms with ________ divisions and product lines might allow each division to have its own information systems group. 170) ________ are representatives of departments outside of the information systems group for whom applications are developed. 171) The ________ function is responsible for selling the product. 172) The ________ function.
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